Service is terrible, never coming again. they Never offered any help and was rude with there tone.read more

The staff there are a disaster. Both guys looked pissed off and acted like I was interrupting their…read moreday by asking for the correct shoe size. Informed him it was a men's size, he insisted it wasn't, then walked off. The music was blasting. I could barely hear them--more like dealing with angry bouncers at a nightclub than staff in a shoe store. Complete waste of time- maybe they think they're cool and don't want a sale? ‍

The two Latina women working 10/19 On a Sunday were the rudest people ever. They acted like me…read moreneeding help or trying on a size was an inconvenience to them. When I asked the only man who was working there to get me a size he was as nice as could be and answered my questions. The women who checked me out was wearing see through short/leggings. So trashy. Disgusting even. The other Latino woman who was on the floor came up to the check out and whispered something, and then they both proceeded to look at me like I was a problem. Will not be giving my service again. People who work minimum wage jobs and treat people, especially white Americans like trash, will not get my respect. There's a reason they are working there. Terrible service, from women who think they are better than everyone. Reality check, you work at foot locker..... just do your job and be nice. Not suprised at all honestly.

terrible customer service. Vanessa, the manager would not help me without receipt. Had me call…read moretheir 1800# only to then find and print out my receipt. Avoid this place.

I don't write reviews often, but Marko and KT at the Abbott Kinney On Cloud location genuinely…read moreearned one. I drove all the way from Long Beach and I would do it again without hesitation. I walked in as a professional DJ who is literally on her feet all day at weddings, corporate events, and everything in between, and walked out feeling like I had a full personal coaching and styling session. Marko was THAT guy. He took the time to actually understand my life, my needs, and my vibe before recommending a single thing. Sweat-friendly apparel? Check. The perfect shoe for 8-hour performance days on my feet? Nailed it. His attention to detail, humor, and genuine care made the whole experience feel less like shopping and more like being helped by a friend who happens to know everything about athletic footwear. I was so inspired that I posted about On Cloud on my Instagram story to encourage others to shop at THIS location. That is not something I do lightly. KT set the tone from the jump with hospitality that made the whole visit feel warm and welcoming. You can tell both her and Marko genuinely love their jobs and love this brand, and that energy is absolutely contagious! Give them both a raise, protect them at all costs, and never let this store lose that warmth. On Cloud makes me feel like a baddie athlete and I am fully here for it. If there is an affiliate or athlete program, I am raising my hand because this brand already has my whole heart.

Absolutely love my ON shoes! I got a pair through the WalkGood organization, and fell in love with…read morethe brand. The name hits the nail on the head, because you literally feel like you're walking on clouds! I got the On Cloudmonster Hyper Shoe in pink! This is my favorite running shoe, and I feel much lighter running in these than any other shoe! I ran in the shoe for the first time at the Abbott Kinney One, and they were one of the sponsors. Their booth had displays of shoes and also a fun booth (photo attached). Their store was super clean and had a variety of items, including socks and other accessories. The workers were helpful and we even shot a promo outside of the store. I think you get tremendous value for your buck, and it's definitely worth the purchase if you're on the fence!

As a middle school cross-country coach and teacher who has been working my way back into running…read morewhile dealing with a major knee injury, I came into the store after work in quite a bit of pain and honestly pretty frustrated about finding the right shoes and support. Mick and Jojo completely changed the experience for me. They took the time to scan my feet, listen to my concerns, explain everything to me, and help me find the right setup. I ended up with the Gel-Kayano 33s and RR Premium custom insoles, and the difference in how I felt walking and running in them was incredible. What impressed me most was how genuinely enthusiastic and caring they were. They didn't make me feel like I was just another customer trying on shoes. They actually wanted to make sure I found something that worked for me. They even stayed a little after closing to make sure I had the correct fit and was comfortable. That level of service is rare these days. For a moment, the store honestly felt more like a small mom-and-pop running shop where people genuinely care about their customers than a large retail store. I left feeling encouraged about getting back to running, which meant a lot after struggling with my knee. Mick and Jojo deserve recognition for going above and beyond. If management or corporate sees this, please know that these two are fantastic representatives of Road Runner Sports and an absolute asset to the Santa Monica location. Thank you both for making a stressful situation such a positive experience!

To start off, every employee I have had the pleasure of interacting with is fantastic…read more However, I preferred working closely with Mick (Michael) as his knowledge and feel for the custom inserts is on another level. I have absurdly flat feet that have been compounding my lower back issues for years. Mick has a unique way of providing a more aggressive shape to the inserts that completely alleviates the pain when I use them for my typical activities - be it running, weightlifting, basketball, or just walking around. There is a chance that they provide some level of 'discomfort' prior to being broken in, as your feet, and muscles, are adjusting to a completely new position. Stay committed to the extra support and know that you will soon re-balance with the correct position imminently. These aren't supposed to be completely comfortable, they're supposed to work. These guys take it upon themselves to make sure that the insert and shoes you select and purchase are the right fit for your needs. The membership programs are awesome and the customer service is fantastic. 10/10 experience.

Very unfortunate to come in from out of town to visit Brian and shop and realize he's not longer…read morehere. The service did not compare.

I purchased some items today, and when I came home and checked my receipt, I realized that they had…read moreovercharged me. I have a receipt, and it clearly shows that I was charged incorrectly. When I called them, they said they wouldn't refund my money, and if I wanted a refund, I would have to come back to their store in person. However, I'm not willing to go back to the store because I'm not from Santa Monica, and the traffic is terrible. When I spoke to a supervisor named Brad, he was one of the most ridiculous people I have ever encountered. He talked over me, yelled at me, and was very sarcastic. Overall, the people who work there, including Brad and two girls, were unprofessional and rude. They never acknowledged clients in the store, offering a simple greeting or asking how they could help.

Awful customer service. Yelp says open until 9. Tried to call ahead to confirm they were open yet…read morethe phone was out of service. They close at 8. Lady inside the store said sorry can't help you. Complete waste of time. Get the hours updated right and get a working phone.

Xmas eve at 11:05am, store closed no sign of opening hours. People walking away in drovesread more

If you want to waste your time and money - that is the place! Especially with a store manager who…read moreis yelling at you! I purchased White shoes and shop assistant said that he will take the box to the cashier. When I got home there were 2 different shoe in box - one white and one black. I had to drive all the way back to exchange it. Of course the price have changed from what it was before - there was a promotion for white color shoes when we bought it. But of course manager rejected this price information. We were confused with this situation. Moreover, the lady, who stated she is the store manager, started yelling at me and my friend! Is that your policy?????? Or you think that is normal???

stopped by today for some shoes & was happily in and out!!!…read more Thanks to the help of Kenny!!!!! It feels safe. Everyone wearing masks.hand sanitizers are available in sight. Super organized. Just great!

This store has a ton of unique and rare pieces and really solid prices. The staff was very helpful…read moreand kind!

Fake chrome hearts there I'm sure of it and when I come to Bring rare chrome hearts there they deny…read moreit lmao wonder why cuz they be buying fake stuff from whatever vendor they rather buy from not authentic, I legit sell to Beverly Hills in bulk and I wouldn't trust their jewelry, they are not experts just a resell store they don't even say where they got the chrome hearts jewelry just seems off I gave them my phone number I told them I have kilograms of chrome hearts silver never heard back from them lol but I believe there pieces are not authentic I been selling chrome hearts for 6 years I know a lot, not trying to throw dirt but realistically why would you buy jewelry at a shoe store from the mall where at the mall their known for getting replicas at these type of stores, I say all this because I'm a private seller for chrome hearts jewelry

They have an amazing selection of chrome hearts! From long sleeves, short sleeves, hoodies, pants,…read moreEVEN JEANS! New and Vintage. I'm so glad I found this spot! Super friendly workers aswell. The prices were way better compared to other stores in LA.

Second Visit ....Still Impressed…read more Great selection of shoes and apparel - something for every style and budget. Prices vary, but you'll find plenty of great deals. What really stands out is the customer service, truly top notch! The staff goes out of their way to ensure you have a great shopping experience. Highly recommend!

I like the shoes they have here. they fit my feet and keep my toes dry. I only wear the shoes…read moreonce or twice tops so the fact that they have new shoes and colorways all the time is great. sometimes I run out of shoes so I have to order online but I prefer going into the store. i'm a size 9 or as they say in europe 42.5. my ig is brucehatoo check it out it's full of carefully curated pic of my shoes before during and after I wear them. most of the shoes I bought are from undefeated sm, labrea, silver lake or on line. I don't like buying from footaction because they suck as a store see my footaction review establish on 9/11/2002, undft has locations in Ca, LV, AZ, and Japan.

I placed an order online over Black Friday weekend which was cancelled shortly afterwards. After…read moreattempting to contact the company through their online portal numerous times they refuse to resolve the problem and continue to reply with what seems to be an automated response rather than an actual person. This is some of the worst customer service I have experienced and I suggest everyone refrain from making an online purchase or any purchase from them at all. I have supported Undefeated for over two decades, but now I feel like I no longer should. I previously disregard the negative reviews I have read about this company from Yelp and Trustpilot, but now from my experience it seems as if they are true. If this company was truly Undefeated, as the moniker states, I would think they should have 5 stars and satisfied customers but clearly they do not.