I just bought the new 2025 Cadillac Escalade IQ from Alexander Cadillac and I couldn't thank enough the people working there for taking care of us and making this happen! Carlos, Reza, Moises and Armen are the best in their department and they will always take care of you and answer all your questions! Recommend 100%. Will definitely be back in the future for more purchases! read more

Not a Cadillac dealership but rather a GMC Truck outpost that also offers Cadillacs without usual Cadillac customer service or retention efforts . Limited electric vehicle choices with inventory skewed to the most expensive vehicles with excessive software screens that are not intuitive . read more

I lost my key fob transmitter and needed a replacement. I called in the day before to schedule a service appointment the next morning. I had all the information on pricing and went in yesterday morning to a very busy service department. I was introduced to Gilbert and handed him an older key fob I had that needed reprogramming. At first Gilbert and his service technician said transmitter was not working but I insisted it was a perfectly good transmitter that I had misplaced years before. I was told I'd need a new one but that it wasn't in stock until the next day. I was worried and disappointed because I needed to work my evening shift last night. Gilbert said he'd do his best to get my transmitter ASAP and he DELIVERED. I was told 3pm-4pm I got it back by 2pm! So impressed with the commitment and the extra effort to get my older transmitter ALSO working and programmed as well! So while it was not fun spending $$$ on a piece of plastic and mini mother board chips, the dealership is CLEAN, OPEN SPACED and very structured as well as somewhat friendly. The service advisors are busy folk so they can be short and they the point but as long as they remain professional and take pride in providing excellent service I'm going to support their business and possibly get my next GM or otherwise car model here... I'm thinking late his year or next year. Having worked in the car dealership industry I am impressed with Paradise Chevrolet's pricing and consummate performance and reliability when I need them. Same day service on a relatively complicated situation? Impressive and reassuring. (There's a vending machine for your snacking needs in their waiting area if you get hungry) read more

Alexander Cadillac GMC is the place for all your sales and service. The whole team is amazing. Just purchased my 7th vehicle from them and I get all service done there as well. For sales see Julian and Donny. Parts see Greg and service, Ruban and Nieves. I can't speak highly enough about this group. Great communication through the whole process, great deals and American products. Greg went above and beyond to help me with a part that was difficult to get and saved me 800 dollars. Service doesn't over sale you or tell you things you don't need. Trust them fully. They get my 100% recommendation. Keep up the good work everyone. read more

Alexander Cadillac - Another one purchased from Alexander - Auto Parts & Supplies Near Me - Oxnard, California

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When I needed a car that could handle a commute to LA almost everyday for years, and at a great price, Jacob Avila helped me find the perfect car immediately. Jacob is a Marine Corps Veteran and has sold great cars to my brother, sister, and even my grandpa and I recommend that everyone who is looking to buy a car go to Jacob. He is incredibly helpful and knowledgeable about every car they have! read more

Reza and donnie and ajlahondro at Alexander cadillac really made my experience so easy and they really did give me a great deal if you are looking g For that dealer were tou can do repeat business and build a relationship with give them a try super great guys. Mike read more

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This dealership from sales to management is truly exceptional. Salesmen Brian Jaemis and Elias Jaemis were the most thoughtful, considerate sales personnel I have ever dealt with. I am retired and my wife and I are somewhat limited. We loved, loved the XT4, signed papers and were ready to drive it home, but we realized it wasn't right for us. We changed our mind at the last minute. The Manager and Finance director met us and said they understood. We were refunded our deposit and the transaction was canceled. WOW, true integrity and class. First rate and first class. Go see these guys if your are shopping new rides. read more

Just wanted to write a quick note on how impressed I've been with this dealer. Specifically Carlos (salesman) and his team. I had previously bought a 2016 Escalade. I came back to buy a newer model Escalade and was very impressed to see that Carlos was still there (means a lot to me and the company he works for). He remembered me and looked out for the SUV I was looking for. I had looked at other dealers only to find myself back here with the best deal and Escalade. Carlos made promises and stood by them. Alexander should be proud to have an employee like Carlos. Thank you and Kudos to Carlos!!!! read more

Wasted my day driving to Oxnard for trade-in appraisal on my vehicle and to purchase a used car. Julian and the "manager" gave us a horrible service. Never going back again. First of all Julian wanted to run my credit without giving the value of the trade-in. After they lowballed on the trade-in offer, I asked to see the "manager", Julian said that the manager doesn't talk to customer. What kind of manager won't talk to its customers. He accused my car of having excessive damages that are not true without even looking at the car. They didn't treat us seriously from the second we got there. Julian acted like he was selling a brand new Escalade instead of a used one. Don't bother going there. There are other Cadillac dealers out there. read more

Israel, Carlos, and Reza thank you so much for making the process so comfortable an easy. It's was hard going from my bad ass AT4 to my now bad ass Cadillac CT5 .. thank-you see you in a couple years for a new one! read more

Alexander Cadillac - Auto Parts & Supplies Near Me - Oxnard, California

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The dealership was great!! The Lyriq concierge was terrible. And Cadillac built the wrong car!!! So, the salesmen & manager went to great lengths to find the car I wanted & get it to Oxnard. read more

I have been wanting a specific Cadillac ESV and everyone was telling me it needed to be special ordered. On Tuesday I went in to Alexander Cadillac and spoke to Luis . I told him what I wanted. He did a complete search and found one about 40 miles away. Two days later I had my car. Luis is amazing and I recommend him highly if you need anything. read more

I've taken my car to the service department three times now over the past few years. I cannot say enough about the Service Writers at this location. Never have they tried to convince me to get extra services. In fact, I've had quite the opposite experience! They spent extra time talking with me to ensure I wasn't asking for services I didn't need. Ruben Ortega made sure to explain the preventative services I was requesting and explained how I could wait on a few of the items. We had the conversation over the phone and then he reiterated my options when I turned the car in to be serviced. On another visit, Nieves Soriano went above and beyond to help me when I had a slight panic over a "leak" that turned out to be nothing! I come to Ventura County, from Northern California, to visit family and I'm so impressed with this service department that I have my service performed while I'm here! I can only give 5 stars but this place is a solid 10! I am comfortable knowing that as a female walking in to discuss car repairs, I will not be talked down to, and I will not have someone trying to convince me to get more services than I honestly need! Thank you to the Service Writers and the Technicians who take such good care of me and my Cadillac! read more

I had the Greatest experience at Alexander Cadillac of Oxnard! Ulises Mendoza Is the Man! If you want to buy a quality car and you want a great car buying experience go to Alexander and Ask for Ulises! He will go above and beyond to get you in the car you want and he's extremely patient and will work with you and for you to get you the APR% and everything you need! Thank you Alexander Cadillac and Especially Ulises Mendoza for helping me and being there for me every step of the way! read more

Alexander Cadillac - My Bad Ass Ride - Auto Parts & Supplies Near Me - Oxnard, California

Just purchased my second Cadillac from here and couldn't ask for a better purchase experience. Julian, my sales person was very helpful an Moises took care of all the paperwork. Quickest and easiest purchase. Highly recommend! Thank you! read more

Alexander Cadillac - Auto Parts & Supplies Near Me - Oxnard, California

Nice place. The salesman we spoke with was knowledgeable and very upfront about everything. I did not feel like they were trying to hide things from me or upsell me too much as I have at other dealerships in the past. The prices are reasonable and the inventory is pretty decent. Note that they can get a car from a nearby dealership if it is new but not if it's used. I recommend stopping in! read more

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I've leased a GMC Yukon from this dealership about three years ago. Since, the 3 years lease term was approaching, decided to explore my options. Checked the dealership's website and couple of Cadillac Escalade caught my eyes! Started my search and decided to call the dealership and talk with Ulises Mendoza (Internet Sales Manager, who helped me with leasing my Yukon before). He was very helpful to get the information I needed, took pictures of the cars,.... Few days later, decided to go for a test drive and absolutely loved the car!! However, still contemplating buying out my Yukon at it's residual value or this new and shinny Escalade? Ulisis and Donnie (Donavan Kemp, General Sales Manager) were able to work out the number so well, that I could not resist anymore! Did I mentioned, through out the process, I found them friendly, willing to close the deal while being upfront and honest!! I feel not only they give me a great car at a great price, but also provided an excellent service as well. BTW, I had same experience with Nieves Soriano (GMC service advisor) over past 3 years too. I found him very knowledgeable, helpful, and honest. I am local, but looking at other reviewers location, it seems people are coming from all over Southern California area, and there must have been a reason for traveling couple of hundred miles and passing few other dealerships! I highly recommend this dealership without any reservations and wish them all the bests. read more

Waiting for service on my Cadillac I noticed that 4 of the 5 entry doors in to the showroom and customer lounge areas were locked. Finally found one open and went in to sit on a comfortable padded chair as it was still chilly in the morning hours. No one was around and for the first 30 min. I sat there in seclusion...then I have one of the dealer employees come by and ask why was I there? I said I was waiting for my car to be serviced...and the. He went away. About 20 min later (and I have not seen any other people during this period of time) I have another person come out who basically kicked me out of the waiting area lobby stating it was closed...due to Covid. Would have been prudent for management at Alexander to put signage up on all their entry doors or advise customers waiting for service that their lobby waiting lounge was closed...NO WHERE was there any signage stating that? Plenty of signs demanding a mask be worn...but nothing about the inside of the building being closed for customers waiting for their cars to be serviced. Having already Wen a victim of Covid in July I appreciate their concern...but IMO they need to do a better job communicating. read more

Alexander Cadillac - Notices on door at Alexander - Auto Parts & Supplies Near Me - Oxnard, California

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Jacob Avila was an amazing and knowledgeable salesman. This is our third time purchasing a vehicle from him and we are beyond grateful. We will continue to return with him because he has always given us the best deals and makes us feel so welcome. Thank you Jacob and the whole Alexander team for helping us purchase yet another beautiful vehicle. We'll be back soon for #4!!! read more

Took my car into the collision department for insurance pictures. My tailgate will not open, came here to satisfy insurance with a few pictures. Jim was helping me out, he was troubleshooting it on the spot. A few minutes later Martin joined him. The two got it own in under 5 minutes. Thanks for the help guys!! read more

I got my oil changed and tires rotated here and I'm beyond impressed. Not only did they take my care before my app, but it was done so quickly! They also washed my car for me before I picked it up. I'm excited to come back to their service department. read more

Calm friendly informative staff. Safety protocol maintained. Appointments run on time in service center and Junior is always a great help!

We purchased a Cadillac Escalade on 8/16/20 and our salesman Luis Gonzalez was most professional, courteous and was accommodating with our request. We made our trip from central California a 3 hour trip to this dealership to see the vehicle which Luis had washed and detailed for us. To our surprise we liked another Escalade and purchased that one and Luis had that vehicle washed and detailed for us " WHAT SERVICE TO MAKE A CUSTOMER HAPPY". In the finality of our sale we were pleasantly and professionally helped with closing our deal with Joel Duarte the Sales Manager. He was very professional and knowledgeable. He was very quick with our documentation when signing our loan papers. If your looking for a great deal as we received and super customer service pay a visit with these two gentleman/salesman Alexander Cadillac it was great working with them. Happy Customers, Joe & Rachel M. read more

Stay away from this dealership. I had been dealing with Julian (salesman) for two weeks. Wanted a certain car at a certain price. My husband is in the car business so I know how this works. We got close in price with a WRITTEN email confirming $890 a month! I still wanted to be a little less (850). After speaking with Donavan ( sales manager) and Julian they wanted me to bring my trade in to inspect again. I drove an hour to get to the dealership with my baby. Then it got crazy. Donavan never even said hello. He looked at the trade and then had the salesman come out and tell me the best they could do was $1130!!! What!? How did we get to $1130 from $890 which they sent in writing!! What crooks. Waisted my time. Three hours including the drive with a baby. I've leased several cars and have never been treated so poorly. And to think they came highly recommended. Stay clear. Plenty of other dealers around town. read more

Best service department for GM vehicles in ventura county. Nieves S. Provides exceptional customer service. He is attentive, detail oriented, informative, transparent and honest. He caters and is very accommodating to the customer. I have brought 2 vehicles in specifically because of his professionalism and service. Thank you Nieves and service team! read more

I had an amazing experience with James Pugliese yesterday. I have been searching for a RAV4 Hybrid. I wanted a 2018 and could not find one within 200 miles. James found the car for me and made the entire process stress-free. Every other salesman I spoke to in LA was pressuring me, but James was calm, gave me a great price and even drove the car to my house in Venice on a Sunday night!! I cannot recommend him enough. read more

First let me preface my review by saying the purchase I was intending to make here at AleXander would have been my third (3rd ) Cadillac. Prior to them buying out Bunnin when I bought my 96 Deville. For 26 years of being loyal and return customer. No more!I wish I could make this rating a negative 1! I traveled 160 miles to do business with them which always made my local dealer puzzled why, but I'm loyal like that. I was ready to move out of my CTS to the XT5. I had lined up my appt with Luis who was polite, and we met up first thing in the morning after Arriving the night before. I drove the car an ready to begin negotiating, which if you are a smart consumer you should be entitled to do this, especially when it Comes to buying a car. I have bought all my cars and always felt like it was a fair deal both for Dealership and myself. This time it was not the case. The sticker price $36874. Luis said that was firm. Ok but there's got to be room. He came back with the reduced $874. So I had already did my home work and found several other cars with less mileage and price so giving them a chance to meet me in the middle . First, Luis was quick to argue it wasn't the same car I was showing him , but he had the staff run the vin to verify, which I appreciated and confirmed it was in fact the same car. Shortly after the staff found out that car had been in an accident . Ok , no problem so maybe that wasn't a good comparison, but I had 3 others to show they had a little better price, less mileage and again they were certified preowned and Im still giving them a chance and wanting to buy the car there, we all would walk away happy, so where can you meet me and if you are only going to discount $874 . Suddenly I'm told that that deal is no longer an " it's back to the original price, no longer the measly discount was on the table" WHO DOES THAT?? no professional sales organization I've ever dealt with in my 40 years in sales and customer service! the vibe changed an I'm being told it wasn't him making this call he was just the messenger, but the sales manager Joel Duarte was the shot caller an he didn't even have the courtesy to show his face and tell me himself . Nothing more to do but walk out. I left an headed south, to another Cadillac dealer in Thousand Oaks when got a call from Casa de Cadillac who heard I was looking had the same but less price and mileage, an sent me driving directions which I went straight to Sherman oaks. I did get a call shortly after I left from Luis, who was apologetic and said the deal was back on the table, but too much damage had been done by the horrible treatment an the amount of discount was peanuts compared to how we left it. It had to be a lot better for me to turn back around an step foot back on the lot. I bought the same car, year make model luxury package as I was looking at for $36,000 AND this car had only 13000 miles versus the 23000 at Alexander . You not only dId me a favor but also showed you no longer care to keep loyal customers. I've referred my family and friends to you all who bought cars, but no more! Reading others how they pull deals an change prices just confirmed this was no longer the dealership I had been loyal too for their service and willingness to get you your best deal. I Will never step foot on your lot or refer anyone ever again. My business will continue at Casa de Cadillac where the family owned business puts customers first an truly has the best deals. bottom line is there's always another dealership that Will gladly take your business an do right by you. This was a guaranteed for sure sale you lost because your ego got in the way an proved you only want what's best for the dealer not the customer .VERY SAD read more

Great service as always with Junior very helpful as always and explains everything thoroughly my service was great and quick! Bea and Monica are always very friendly The young lady was very kind when was she cashing me out keep up the great work guys!! read more

I want to thank the sale's manager,Joel Duarte for the great customer service experience at Alexander Cadillac. He was kind, caring, knowledgeable and patient. The salesman that helped my mother and I, Victor Maduena,Jr., was so nice and did not make us feel pressured at all. Buying a large, expensive vehicle can be somewhat daunting, especially for mature women. At no time with these two gentlemen did we feel talked down to or patronized. They both made sure we felt welcomed and listened to. All of our questions were answered truthfully and there was no feeling of wheeling and dealing (I hate the Monty Hall Let's Make A Deal feel) as we have experienced with other big purchase salesmen. I would recommend giving these two gentlemen a call on your Cadillac purchase. read more

Friendly staff . Not pushy. And though I respect their COVID protocols . I think they need more places for customers to seat while waiting .

Ulises Mendoza made the purchase feel as if we were ordering something on Amazon using the buy button. Saying it was the best experience we ever had while making a vehicle purchase, would be an understatement. He was helpful enough to guide us towards the right vehicle, pricing, and terms by phone, and made the process fast and painless when we showed up to finalize the transaction in person. There were absolutely no surprises. The dealership itself had very competitive pricing, which made the two hour drive from Seal Beach worthwhile. I highly recommend Ulises and Alexander Cadillac. This dealership will definitely be our first option the next time we are in the market for a new vehicle. (I would gladly give them 10 stars if I could.) read more

The customer service here is sh**! They took weeks to "fix" an issue with an Escalade we purchased only days prior. They gave us a small loaner suv, for a family of 8. Get the Escalade back to find out it's not fixed because they are still waiting on a part. But the Escalade is drive able. Take the Escalade back a few weeks later when the part is in and now it needs a smog too since they didn't do that before they sold it and they can't process our paperwork till that's done. The lady working gives another loaner and states "not to dirty it like we did the last car because that car we returned was really dirty and they charge to clean loaner cars returned like that". Sorry lady, you had our car for 3-4 weeks and it still didn't get fixed. Maybe I'll keep my nasty little dirty kids out of your luxury loaner cars that you graciously loan out to peasants like us. Wish I would have stuck with my Yukon. read more

Amazing experience buying an Escalade! My wife called most of the Cadillac dealerships in Los Angeles, Orange, and Ventura County. We new exactly what we were looking for, and my wife spoke with salesmen, sales managers, and general managers from almost every dealership she called. Alexander Cadillac stood head and shoulders above the rest. They were courteous, helpful, knowledgeable, and most of all they worked hard to get us in the car we wanted. Excellent customer service, and very honest. They give car salesmen a good name. So glad we found them, and I highly recommend them to anyone looking for a Cadillac. Thanks again to James Pugliese, Raymundo Jacinto, and Donavan Kemp! These guys are the best. read more