Emilio is one of the best service advisors I've had at any dealership. My car had some pretty serious problems but Emilio really gave me the sense i had an advocate and ensured it all worked out. I didn't feel like i was left to navigate the issue in my own. Always very accommodating. No pushy upselling. Just honesty which is a rarity . I hope he stays with the business for a long time. It needs him. I have other cars i bring to nearby service departments and leave with a feeling of vulnerability and a sense i have to protect my best interest. Emilio patiently and readily answers all questions. Emilio is a breath of fresh air. Thank you read more

Great service team and thank the service director. Great atmosphere and welcoming. Great coffee

Called to lease a new vehicle and spoke to Efren in sales. We had a VERY specific car and monthly price in mind and Efren called us this morning to let us know that such a car had arrived. We spent perhaps 1.5 hours total at the dealership (including the helpful Efren connecting our phones to the new car) and drove away happy! Efren was patient and knowledgeable and kind and we appreciate his help this past week. Many thanks, Rebeckah and John read more

I would like to offer a shout out to adam persail and efren hernandez for the help me with my lease of a 2025 toyota tacoma! they guided me throught the perchase with a bare minimum of normal horror of deling with car purchases, adam guided me through the electronic devices/systems available on the new vechicle. They helped me to chose between a purchase from Ventura Toyota and DCH toyota of oxnard. Their courtesy was a determining factor for my choice, they are truly outstanding sales people!!!!! read more

Carlo was so friendly and the main reason that we go to this location as opposed to others. We are happy leaving after our Service needs were met and always feel that we got the repairs or maintenance that were needed for the car and not just added upon to increase the cost. We recommend this location for anyone in west Ventura County! read more

Exceptional Buying Experience at Toyota Ventura with Josh Ross! I recently purchased a Toyota Tundra from Toyota Ventura, and I couldn't be happier with the experience! Josh Ross was my salesman, and he went above and beyond to get me the best price in all of Southern California. Not only did he work with me on my trade-in, but he also made sure I got the best numbers possible. The entire process was smooth, transparent, and stress-free. If you're looking for a dealership that truly takes care of its customers, Toyota Ventura is the place to go! I will definitely be returning for service and future purchases. If you're in the market for a Toyota, ask for Josh Ross--you won't regret it! read more

From the phone call and speaking with Israel in the parts department and the time I pulled up to my appointment, the Lyft ride to and from, speaking with Zolly about getting my car serviced, was top notch! Thank you all!! read more

This is the second vehicle we have purchased from Linnaea at Ventura Toyota. She is by far the absolute BEST to work with! I bought my car from her a year ago and was thrilled she was still there to help my dad. She went so far above and beyond to help us! Every text I sent was answered even when she was off work, she answered all questions honestly, even when it didn't benefit her and worked hard through this vehicle shortage. I might also add, I visited another dealership and they quoted me the same monthly price for a much less expensive vehicle. I highly suggest going with Ventura Toyota and asking for Linnaea. read more

We've been using Ventura Toyota for our service needs since we purchased our vehicle (another dealer). Always had excellent service and everyone has been so kind. This is until we took our vehicle for a scheduled maintenance covered under warranty and encountered a service advisor that tried to upsell us. Instead looking up our warranty for service Carlos proceeded to sell us unnecessary maintenance, a battery and charge us for service. We only paid for our scheduled maintenance and declined the other services and battery (it still has lots of life in it). I hate to think that this happens to other women or people that take their vehicles in to Ventura Toyota. Since this happened the issue has been rectified and we received a refund. read more

i advice go take your business else where. this dealership gives scammy vibes. Their sales managers don't know how to handle anything. It's a waste of time here. Don't recommend anyone coming to this dealership as they will make your life HELL. read more

I got greeted promptly, entered inside and helped out my service man Scott. He was very friendly offered me an Uber to get around. They have nice comfy seats and T.V. They have an play room that is closed off for the kids. They have fresh coffee and fresh doughnuts. I was only there an hour and my truck was done it was super fast service more faster than other dealerships I been to keep up the good work guys, Thanks read more

Ventura Toyota - Doughnuts and coffeee while waiting - Auto Repair Near Me - Ventura, California

Since buying our new Camry in 2015 I've always had our service done at Ventura Toyota. They seem a bit higher $ than an independent shop but they are relatively quick and convenient for me. The last 2 times I've had service (oil change, tire rotation and inspection) the service people have told me it would take about 1-1/2 hours (so I decide to wait) and it's taken at least 2-1/2 hours. Both times I've had 7:30 AM appointments so I'd be one of the first in. I'm pretty disappointed. read more

I am very satisfied with the service Rafael provided last week. It was once again excellent. You as an individual were very helpful and when we learned you would have to keep my car overnight you immediately arranged a rental for me to drive home at no charge. Additionally your service tech found a leaking shock as part of a routine vehicle inspection. The shock was replaced under warranty at a significant savings to me. Thank you once again for going above and beyond. I would definitely recommend Ventura Toyota Service Department to anyone, and you Rafael are the kind of employee I would like working for me. RIchard Thomas read more

Jason Shaw in the service department is the reason Toyota has earned my business! I have an 07 Prius and it's needed LOTS of repairs, to pass smog and to be the safe car I love driving. I also want to say, that all staff here has been nothing but kind. But Jason has definitely stood out - not only is he very professional, but genuine, thoughtful, honest (understands people with a budget). He alone gets 5 stars from me, just for his anticipatory service and sincere disposition. I know going to a dealer can be a bit pricier, but when you have a Prius, lots of auto places won't touch one due to potential electrical issues. So not only do I feel happy I can drive my awesome car, worry-free but totally trust someone at Toyota Ventura. He deserves a raise. Thanks, Jason!! read more

Went in several months ago to purchase a vehicle. They said they have one coming in in about a month that has my name on it. They called me this afternoon to come down. I arrived in about 30 minutes and they told me the car was sold LAST NIGHT. Why call me to come down and look at a car that is not available I asked. Only to receive bad attitude from Robert and the GM Jaime. Find another dealer. Also they were asking for a $5000 markup above MSRP that other dealers aren't. Sad because I bought my last 4RUNNER there it was great service then. read more

Deon Simpson is the man!!!!! Very friendly knowledgeable and makes you feel like you matter when your on the Lot. This dealer isn't pushy and they are willing to work with you. Highly recommend you come check them out when looking for a car. read more

I had been a loyal customer of Ventura Toyota Service for years, though I found my service bills high. But at my last service, I was charged hundreds of dollars for maintenance that is rarely done and which had just been done just 4k miles earlier--a clear ripoff. Another mechanic I trust confirmed that most of the services were unnecessary. When I reported my dissatisfaction on the Ventura Toyota's text survey, they texted back encouraging me to schedule my next service! After I also completed my email survey, the service manager contacted me; however, by this time I had lost all trust in this operation. I am now the happy customer of another service provider. read more

Cannot be more frustrated with Carlos M. the lack of attention to whats being asked for in such a simple service job has lead us to loose all trust in the establishment. After being long time customers for years and years over multiple Toyotas and vehicle purchases we now feel like we were robbed of our local spot to service our vehicles. Not only was an appointment made in person over this last weekend specifically asking for certain service for my work truck but now we have the bitter taste that my wife is liable to be swindled and have items and services added because she's a woman, mind you she's more then competent and knowledgeable in the automotive field especially with two sons with Dealership, Speed shop and Racing for the last 15 years. Having added services not asked for done to the truck when the original task was a simple easy one was quite the shocker especially knowing the services added were something we have covered under warranty from Another vendor. Again this is quite a shocker and disappointment. I hope people take a longer look at their R.O's and make sure nothing else is added on there that might have been snuck im there read more

They will over look you for other people driving newer cars especially in the service department . Waiting 20 minutes to see other people who arrived after and behind me get their cars checked in before mine . I had to ask someone to check my car in and when doing so she wanted to get and attitude with me because I let her know I've been waiting since before people she already checked it and I'm already late for work . She then tells me to calm down or she would call security . I never once raised my voice or use explicit language. Considering I purchased my car from this dealership this isn't the way I expected to be treated especially when I've gotten my car serviced here three time already . Never again will I return to this dealership read more

I can not say enough positive things about Ventura Toyota Sales and Service. I have been coming here for 20 years. I have bought my last 5 cars here. As far as service is concerned I have always been treated fair and with the utmost curtesy. Carlo Mata is the best. He has always had my best interest at heart. He has helped me several times with Totyota Corp issues and has always been successful. I have also worked with Juan Caudillo and he has been great also. I live in Newbury Park and find it well worth the drive to Ventura than visiting two closer Toyota dealerships in TO and Oxnard. I am very satisfied and highly recommend Ventura Toyota. read more

I drove from L.A. to Ventura Toyota yesterday because Eddie was able to give me a much better price than I was finding in any other dealership near me. My plan was to buy a used 2020 Prius but Eddie's price for the brand-new 2021 model was actually better than the prices I was getting for used 2020 Priuses! Eddie was amazing. He did everything he could to find discounts, and he stayed after-hours to show me all the features of the car. My husband has a Toyota and he learned a lot from watching Eddie teach me--no one ever showed him all his car's features when he bought his car from an L.A. dealership, so he was really glad he got to sit in and learn from Eddie. Eddie is extremely knowledgeable, patient, decent and efficient. Next time we need a car, we will go back to Ventura Toyota and nowhere else. read more

We just turned our 2 leased Toyota cars in for two 2021 Prius' They are awesome. I love the Alexa app and Toyota Android Connect! Talk about a smart car! This is at least our 12th or 14th leased vehicle with Ventura Toyota. We can't say enough about the service and support given by our favorite sales team; Luis Martinez, Steve Mares and Ana Nathan. Mirion Swain has usually been our finance wizard but Ana was wonderful as well. We feel like family at Ventura Toyota - Luis makes it so and we are honored. Luis and Steve work hard to find the best possibilities for us and Steve is always generous with his approvals. Luis stays with us from beginning to end and sets everything up for us from our phone connections, censors, apps, etc. We love Toyota cars and their features. We love the team! Another successful and positive venture. Thank you Luis - you're #1 in our books. Great team you have there Steve. P.S. We love the new Prius. read more

Got a good deal and was very happy with Deon who sold me the car. Good customer service.

Made a Tundra purchase yesterday, spoke with Johnathan and set up a test drive via internet and text message for 4:15. Arrived at 4:20 hard to find customer parking for correct section. Did a lap around, new sells by the freeway and used towards the ocean. I was helped out by Ignacio once i arrived. I was treated like family. Test drive, paperwork, $, truck cleaned, filled with gas and short PK and i was on my way home in less the an hour and a half. read more

i have been buying vehicles from ventura toyota since 2004. i will never go anywhere else. they are wonderful and professional from start to finish. luis martinez is my sales rep. he has always offered me valueable suggestions on different models and trim. he has never tried to up sale me. he is honest and fair. marion swann is the financial agent, she is amazing! she gets me incredible rates and prices on any of the extra service or warrenty items i would like. then there is kevin hurlic in service. he always has my best interest and that of my vehicle. i completely and totally trust him! i drive away knowing everything is taken care of with my car and that it is safe! all 3 treat me like family!! ventura toyota is the total package when it comes to their staff including the parts department. i feel lucky to have found such a wonderful toyota dealership to be apart of. read more

Just wanted to take the time today to thank mike Atkins and rick Garcia on helping me purchase my dream car a brand new Toyota Camry xse I'm completely over whelmed of excitement they had amazing customer service and very helpful. read more

I bought a car in May. Eddie was my awesome salesman.This is my 6th car purchase at Ventura Toyota in the past 15 years or so.I don't get tired of the sales people or the finance department.They are top notch. Wish I could say the same about the service department. I had called them to ask specifically about the XLE model I was looking for . We agreed I could see it the next day. Next morning I showed up and the car was there, spiffy, shiny and ready to go. Eddie was funny, patient and very informative. Even though I knew what I wanted, I still wanted to see the other models and drive them too.He was cool with that. I did not give them five stars because they agreed to clean a bit of body damage/rub out to my 2016 Tacoma while we bought the new car. We even left it overnight.When we picked it up I knew they hadn't touched it. Not surprising given that once I dropped off the Tacoma for an oil change and when I picked up the truck six hours later, they had not done the oil change. First they could not even find the truck, and then it was clear no work had been done. I recommend dealing with the sales people and buying your new car here, but maybe consider going to another dealership for any maintenance. Marion Swann is the best. read more