[[HIGHLIGHT]]I recently bought my new 2026 BMW here at this dealership and had a great experience, thanks to Karina who helped me throughout the whole process.[[ENDHIGHLIGHT]] She is very professional and knowledgeable. Ask for her when you're ready to buy your new vehicle! read more

[[HIGHLIGHT]]I have to say that my sales experience with BMW of Camarillo really deserves 5 stars for my exceptional sales experience.[[ENDHIGHLIGHT]] I ordered a 2027 BMW M4 Competition through David, gave me an amazing price for the new car that was lower than any other BMW Dealership in the OC and LA Area. I only give a dealership one chance to put their best foot forward and David did just that. No games, no back and forth, [[HIGHLIGHT]]David just gave me price and it was immediately "Congratulations".[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Since my car was an allocation order it took 3 months and David kept me in the loop of the progress of the car.[[ENDHIGHLIGHT]] David also gave me different financing offers and found me a credit union that was offering 3.99%. He definitely had my best interest in mind. Travis gave me an amazing offer for my trade in, and since it was my daily driver I had to keep putting miles on the car until my new one arrived. [[HIGHLIGHT]]In the end Travis said "No intention to change with the mileage increase". That statement right there was perfecto.[[ENDHIGHLIGHT]] Also, despite the political climate, my agreed upon price did not change. David and the dealership kept their word, which is an A+ for integrity in my book. When I went to go pick up my car I met David, finished the trade in paper work, most of my paper was done prior to me stepping into the dealership, and my car was sitting smack dab in the middle of the show room right in front of the BMW M Wall. That made my delivery experience flipping 10/10 amazing. There is no better way to pick up your car. Thank you David and Travis for the amazing experience. Highly recommend going to David and BMW of Camarillo for your next BMW purchase. read more

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I sold my BMW to this dealership on 7/9. I signed all the paperwork and completed everything they asked. I was told I would receive my check the next business day. It has now been 12 days, and I still have not received my payment. [[HIGHLIGHT]]Every time I contact the dealership, I either get no response or a different answer about where my money is.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]No one seems willing to give me a clear explanation or resolve the issue.[[ENDHIGHLIGHT]] I have been driving BMWs for more than 20 years and have worked with many BMW dealerships. This has been, by far, the worst experience I have ever had. Delaying payment after taking ownership of a customer's vehicle is completely unacceptable. I would strongly recommend that anyone considering selling their car to this dealership think twice. read more

It was a reasonably easy purchase to buy our X7, and our saleswoman Karina Abarca was knowledgeable, nice and made us comfortable. She wasn't pushy and that means a lot! I would come to her again for a purchase and will recommend her as well. read more

This location is very well known for its kind, warm atmosphere and Karina is no exception to the team. She made our car buying run smoothly. From the moment she came out and greeted us with a friendly smile and such a kind personality, we knew we wanted to see this sale through. Thank you for your professionalism and friendly personality. read more

I need to share an experience I have recently had so everyone is aware to not rely on the honesty of a Carfax or dealer. I am extremely disappointed in my experience with BMW of Camarillo regarding the purchase of my 2017 Acura MDX. When I purchased the vehicle, the Carfax showed no accident history. Had there been any indication the vehicle had previously sustained damage, I never would have pursued the purchase and I certainly would not have paid the amount I did for the vehicle. I only discovered the issue a couple of weeks ago while attempting to install a rear cargo basket. In the process, I had to get down low behind the vehicle and look forward underneath the rear bumper area. That is when I noticed the driver-side exhaust had clearly been pushed inward 4-5 inches, strongly suggesting previous rear-end damage or impact. This is not something visible during normal day-to-day use unless you are specifically underneath the vehicle looking in that direction. What is most disappointing is not just the issue itself, but the lack of transparency afterward. A dealership taking a vehicle in on trade and reselling it should perform a thorough inspection. Even if the damage did not appear on Carfax, something like this should have been identified and disclosed before the vehicle was advertised and sold. It was not. [[HIGHLIGHT]]I contacted the dealership hoping they would at least acknowledge the concern and attempt to work toward a reasonable resolution. Instead, they refused to do anything.[[ENDHIGHLIGHT]] I never imagined I would have to second-guess the honesty and transparency of a dealership regarding whether a vehicle was truly in the condition represented by the Carfax and the sales process. Unfortunately, I was wrong. Moving forward, this is clearly something I will now have to investigate much more carefully anytime I purchase another vehicle. Integrity and transparency matter when customers are making major financial decisions. Unfortunately, my experience with BMW of Camarillo left me feeling misled and unsupported once the sale was completed. read more

BMW of Camarillo - Auto Repair Near Me - Camarillo, California

Had starter replaced on my 328i BMW last week at BMW of Camarillo. The total cost was $3,383, including $2,086 in labor at $298/hour and $1,118 for the starter motor, plus additional charges for gaskets and hardware (invoice attached). Typical pricing for this repair? Read comments on reddit BmwTech from BMW technical support. Yelp 96 one-star reviews - read them. UPDATE 4/26/2026 - [[HIGHLIGHT]]Discussed with GM Travis. He stated adamantly that it does take them 7 HOURS OF LABOR (at $298/hour) to install a new starter (BMW research shows average labor time for starter replacement is 2.5 - 3.5 hours) and that all their prices are now 30% higher than when the dealership was Steve Thomas BMW for approx. 31 yrs. (purchased by Ken Garff Auto Group Apr[[ENDHIGHLIGHT]]il 2024), and that there was absolutely nothing he could do for an invoice labor charge adjustment for 7 HOURS to do the job. read more

BMW of Camarillo - $3,383 Total - $2,086 for 7 hours labor @ $298/hour and $1,118 for starter motor - Auto Repair Near Me - Camarillo, California

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[[HIGHLIGHT]]BMW of Camarillo is one of a kind. Always friendly, welcoming, and prioritizes your needs[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]During my recent visit, I worked with Karina who went above and beyond in helping me to find a vehicle that suited my needs.[[ENDHIGHLIGHT]] Throughout the process, she demonstrated her commitment in finding and delivering the perfect fit for what I was looking for down to the last detail. [[HIGHLIGHT]]I can't thank her enough for all the time she spent with me answering any and all questions, providing model comparisons, and taking time each week to check in and provide updates.[[ENDHIGHLIGHT]] Trust me when I tell you that this level of service is rare to find these days and one in which really sets the bar for what I'd come to expect. read more

After having my brakes serviced at BMW of Camarillo, I experienced a brake fluid leak that caused me to lose braking power while driving on the freeway -- a terrifying and potentially fatal situation. Upon inspection, BMW of Camarillo admitted fault for the issue and "repaired" the leak. While I appreciate that the problem was eventually addressed, they have refused to provide a full refund for the original service that almost cost me my life. A brake service error this severe should never happen -- and when it does, the bare minimum should be taking full financial responsibility. This isn't just about a refund -- it's about safety, accountability, and trust. As a long-time BMW owner, I expected more. I trusted a certified dealership to keep my vehicle safe. Instead, I walked away with a near-death experience and a partial bill. [[HIGHLIGHT]]Disappointed is an understatement.[[ENDHIGHLIGHT]] read more

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[[HIGHLIGHT]]They were great especially karina she was great.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]The all around experience was great made it feel like home for the 4 hours i was there.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Karina was our sales representative, and she did an amazing job.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She answered all of our questions thoroughly--even the ones we hadn't thought to ask.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]She was exceptionally kind, patient, and reassuring throughout the entire process, which made the experience comfortable and stress-free.[[ENDHIGHLIGHT]] This was our first time buying a car from BMW, and she made the entire experience smooth, enjoyable, and professional. We are now enjoying my 430i, without any doubts. Thank you, Karina, for the exceptional service! read more

Buyer Beware!! I never thought I'd be writing a review like this--especially about a BMW dealership, let alone in my hometown--but my experience with BMW of Camarillo has been nothing short of appalling. I purchased a used BMW in May 2025, trusting that a certified dealership would stand behind their vehicles and their brand reputation. The car had barely been on the lot 24 hours, and I was assured it had undergone a thorough inspection. Unfortunately, that trust was misplaced. Within 10 days of purchase, the car required a repair for a damaged hose, something I was told was "driver error," despite having driven it fewer than two weeks. The dealership kept my car for 42 days while waiting for the correct part from Germany, during which I made my first car payment on a vehicle I couldn't even drive. Fast forward just a few months later, and with fewer than 3,500 miles driven, the engine suddenly overheated on the freeway. I had the car towed 128 miles to BMW of Camarillo, where I was immediately hit with an estimate exceeding $5,500!! [[HIGHLIGHT]]When I expressed concern that I may have been sold a lemon, I was met with zero compassion or accountability.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Service Advisor Greg Lara flatly told me the part that failed is "common to leak."[[ENDHIGHLIGHT]] If that's true, why wasn't it inspected or replaced before the sale? Trying to salvage the situation, I arranged to have the car towed to an independent shop nearby, only to be told that BMW of Camarillo would not release my vehicle until I paid a $300 inspection fee. No exceptions. No empathy. No care that I had purchased the car from them just months earlier. The other shop, Camarillo Independent, fixed the exact issue for $1,100 total...a fraction of BMW's quote. Their honesty, professionalism, and transparency stood in stark contrast to the dismissive, transactional treatment I received at BMW of Camarillo. This dealership does not uphold the level of integrity, compassion, or accountability that one should expect from the BMW brand. [[HIGHLIGHT]]Their "customer service" ends the moment you sign the paperwork.[[ENDHIGHLIGHT]] If you're considering buying a used vehicle here--don't. If you expect ethical service--look elsewhere. If you value being treated with basic respect as a paying customer--avoid BMW of Camarillo. read more

This all happens in a mater 10 days. MONDAY, I emailed this dealer for an out the door best price with taxes and fees on a used M3. I got a reply by Dayton (sales consultant) & Replied with " is price your only concern" Usually, yes. That's the reason for calling around or emailing. Period I stated my interested price and if not what's the best price? He stated, " got with a desk manager and we have priced the car to sell" Ok, have your manager contact me considering the car has been sitting on your lot for 1 Month. Sean replied with Hi, how can I help you. I replied to Sean the Manager with the same info and never heard back. So, I was working in Thousand Oaks that same weekend ( Sunday) and figured I'd stop by to check it out. I didn't want to deal with anyone other than the manager for the reason of the back and forth word salad. So I got there and they connect me with Kote, another salesman. I test drove two cars. Again, ask for the best price with taxes and fees out the door, considering I'm going through my credit union... it be easiest. Not only was I told that the online price is the best price, but It took them about 30 minutes to run the numbers? How! It's just sales tax based on where I live and dmv fees. They added on a paint protection for like 3k And some other maintenance for 3k. I said no. Let's work on lowering the price considering the car is not a Certified pre owned vehicle and it has some funky car fax with missing oil changes ( the white one) The manager Sean tells me that BMW says oil changes should be made every 10k. Now, if you know cars and do your oil changes your self, you notice the difference in having fresh oil, especially in an M car. Still, was told that's the final and best price. This was Sunday. I'm still shopping around, calling other dealers for cars and best prices. Here comes Wednesday night (3 days later from test drive). I see the car dropped online by 1k. I called KOTE THE salesman on Thursday, and ask to rerun the numbers and send it to me, " he says ok, I'll send it to you tomorrow because I'm off today". That's fine. I waited all day, no reply. So I texted him in reminder! Guess what, the car got sold Thursday night he says. When he was off. Considering I was there just 3 days prior and been told that, that's the final price. I was in disbelief! They knew I was interested and couldn't call me otherwise. Bad communication from the start and believe they need to know this, that's why I'm leaving this 1 star review. read more

BMW of Camarillo - 2022 M3 - Auto Repair Near Me - Camarillo, California

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[[HIGHLIGHT]]Always such a great experience when I bring my BMW for service or repairs![[ENDHIGHLIGHT]] [[HIGHLIGHT]]Every visit is smooth & easy![[ENDHIGHLIGHT]] [[HIGHLIGHT]]My Service Advisor, Greg Lara goes above & beyond to ensure I'm always taken care of from beginning to end![[ENDHIGHLIGHT]] His expertise, professionalism & reliability are top notch & one of the main reason I continually speak highly to friends & family about BMW of Camarillo! read more

[[HIGHLIGHT]]Karina at BMW provided an exceptional experience from start to finish.[[ENDHIGHLIGHT]] She delivered excellent customer service, was incredibly attentive, and highly knowledgeable about the vehicle and its features. She took the time to thoroughly explain everything and helped me get fully set up before leaving. [[HIGHLIGHT]]I truly appreciated that she stayed with me throughout the entire process until I drove off.[[ENDHIGHLIGHT]] Her professionalism, patience, and attention to detail made the experience smooth and enjoyable. Highly recommend asking for Karina! Jimmy and Finance department were also a great help!! read more

[[HIGHLIGHT]]Our sales person Karina was excellent ! She was listening to all our needs and if she did not know she found out and made sure our needs were met[[ENDHIGHLIGHT]] , finance person was also excellent she configured what was best for us and our concerns and coverages . [[HIGHLIGHT]]Very pleasant for a stressful part of purchasing warranties[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]At the end the GM made us feel appreciated for coming to his dealership and reassured us if there anything we need he will take care of it.[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Really rude and unhelpful staff with no knowledge and no desire to help.[[ENDHIGHLIGHT]] Definitely go to another location.

I drove 2 hours to BMW of Camarillo ready to purchase a specific used BMW. After test driving it, I was told they suddenly couldn't sell it to me due to "mechanical issues" and that they didn't want to sell a bad car yet they immediately tried to push me into buying a brand new one instead. When I declined, they marked up the price on the original car and claimed it was being sold to an online buyer. The whole experience felt dishonest and like a bait and switch. [[HIGHLIGHT]]Extremely disappointing and a complete waste of my time[[ENDHIGHLIGHT]] read more

[[HIGHLIGHT]]Brandon Photien, Service Manger at BMW of Camarillo is externally professional and caring[[ENDHIGHLIGHT]] . [[HIGHLIGHT]]Brandon makes the experience of ownership of A BMW very pleasant[[ENDHIGHLIGHT]] I have owned 3 BMWs and serviced tat few dealership. Service Techs at the service department are highly skilled and accurate. BMW of Camarrilo not only provided me with highest level of quality for warranty services they provided on my IX , but also made my car super clean upon delivery. Ray Mirzaei read more

Low ball your trade while jacking up their cars way above MSRP Good news? They have plenty of inventory because they are greedy. Hope the place closes then the managers can flip burgers or stocking at Walmart I would never give these creeps my money and continue to recommend others the same. Recession will flatline them. read more

It's No longer Ionger Steve Thomas, which is sad because the dealership as a whole has gone to crap. [[HIGHLIGHT]]Parts Manager is an indignant tool bag, and is very lucky someone stopped me from going in to confront his mouthy self.[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Let's put it this way, I heard him not once but three times now, on several occasions in the dealership, giving customers crap on the phone, i figured its probably just rude people[[ENDHIGHLIGHT]]. [[HIGHLIGHT]]Then I call to get a part. I provide a part number and I'm told it's non existent[[ENDHIGHLIGHT]] .. [[HIGHLIGHT]]We did the back and forth stuff and I simply told him it's in my hand and I know what I'm talking about. He went off about how his parts people told me blah blah blah.[[ENDHIGHLIGHT]] . HEY Clown I didn't talk to anyone there, except for you, so apparently you have issues with others.... I would squash you like a grape in a foot Vat!.. [[HIGHLIGHT]]Like I Said, you're lucky, that someone who knows you asked me not to go down and take care of Mr mouth. . YOU APPARENTLY talk crap to lots of people, ... probably why your job history sucks[[ENDHIGHLIGHT]]. Well I did get my PARTS, FROM Calabasas, and while I was there, I ended up buying the wife a little BDAY GIFT,, a little M70.... I made sure I let the sales guys know, that I dumped your crappy dealership, and will patronize theirs. I only change cars ever 2 years so it's a plus for them ... see yah read more

Highly Recommend BMW of Camarillo - A Remarkable Experience We recently had the pleasure of purchasing our new vehicle from BMW of Camarillo, and I cannot express enough how exceptional the experience was. This wasn't just a financial transaction--it was the start of a series of meaningful relationships with a truly remarkable team. First and foremost, we want to thank Kote, the floor manager, who played a critical role in helping us identify our real needs. Initially, we thought we'd go for another SUV, but after Kote's incredible patience and deep understanding, we realized that what we truly wanted was a convertible. This realization came from his genuine ability to listen and his remarkable knowledge of the vehicles. Kote wasn't just trying to make a sale--he was helping us find the car that fit us perfectly, and for that, we are deeply grateful. His transparency and expertise were key, and we were also supported every step of the way by Sean, who ensured everything went smoothly. Then there's Kwinn, who deserves a huge shoutout for handling the negotiation process in a way that felt effortless and respectful. I know it sounds odd to say, but we managed to negotiate without all the back-and-forth haggling typically expected in the car-buying process. Kwinn made it simple--he took what could have been a long, drawn-out process and wrapped everything up efficiently. We walked into the showroom the next morning, sat in a car, and within 5 minutes, we knew it was the one. Kote presented the deal, and in less than 20 minutes, Kwinn had a final price that exceeded our expectations. It was refreshingly fast and fair. Will, the finance guru, also made what is often the most stressful part of buying a car absolutely painless. He explained every option clearly, gave us space to make decisions, and never once pressured us. Will's approach allowed us to understand what was essential to decide on immediately and what we could hold off on until later, such as warranties. It was easily the smoothest finance process we've ever had. Lastly, I have to give the highest praise to Sammy, the general manager. Sammy has created something special at BMW of Camarillo. He's not just a manager; he's a leader who has built an extraordinary team. His background and experience in luxury vehicles are evident in the smooth, cohesive way the entire team operates. Sammy has created an environment where every team member--from Kote to Will--goes above and beyond, not only in their specific roles but in working together seamlessly to meet customer needs. It truly felt like we were dealing with a family, not just a dealership team. There are so many details I could continue to share--like the digital key setup Kote helped with--but the bottom line is this: BMW of Camarillo is exceptional, and we highly recommend them. Start with Kote and the family team there--you won't be disappointed! read more

I'm not someone who normally writes reviews, but my experience with BMW of Camarillo has left me no choice. I purchased a vehicle from them and had it transported to New York City. Throughout the sales process, I was repeatedly assured that the car had been thoroughly checked over and was in 100% amazing shape. It was also advertised as a Certified Pre-Owned (CPO) vehicle, only for me to be told at the last minute during financing that it wasn't certified after all. The car was listed with 46,000 miles, but during paperwork, I discovered it had actually been driven an additional 5,000 miles as a demo vehicle by Sam, the General Sales Manager himself. None of this was disclosed upfront. When the vehicle arrived, it had a check engine light on, non-working ambient lighting, and squeaking brakes also the rotors were completely warped. Soon after, it was diagnosed with a major engine issue that rendered the car completely undrivable. [[HIGHLIGHT]]I tried multiple times to come to a solution, reaching out directly to Sam, but he was absolutely no help. He took his hands off the situation entirely and told me to contact BMW Corporate for "after warranty assistance", which he clearly knew wouldn't lead anywhere.[[ENDHIGHLIGHT]] BMW Corporate then told me that only the dealership could authorize a goodwill repair, and BMW of Camarillo refused to help. I've now been left with a $70,000 vehicle that doesn't operate, plus I'm being held responsible for storage and labor fees at the BMW dealership that is currently diagnosing the issue. All I want is to get my car working I'm not asking for anything more than what's fair. If the car had truly been checked and in the condition they claimed, none of this would be happening. This entire experience has been a nightmare. Buyers beware especially if you're purchasing from out of state. Get everything in writing, and have the vehicle independently inspected. BMW of Camarillo has shown zero accountability and no interest in helping resolve the problem they handed off to me. read more

Took my car in to BMW of Camarillo after a terrible service experience at Rusnak Westlake. Travis made sure to take extraordinary care of me and my car. [[HIGHLIGHT]]He is generous and so helpful.[[ENDHIGHLIGHT]] I have since leased a new car from Shawn on their sales team, and just this week, I took it in for its first service. [[HIGHLIGHT]]Travis made sure to say hello and check that I was set up with everything I needed[[ENDHIGHLIGHT]], even though my service associate had already set me up with a beautiful loaner car. I'd recommend Camarillo to everyone!! read more

I am absolutely furious, so pay close attention to what I'm about to say. On June 13, 2004, my daughter's 2014 BMW X3 started acting up. I took it to this place and specifically requested a diagnostic check. Diagnostics means they need to thoroughly examine the car to pinpoint the issue and fix it. After wasting several hours, the service manager, Brandon, finally called me to say the diagnostics were complete and it would cost a whopping $300. But get this, he admitted he couldn't even figure out what was wrong, so he suggested replacing the battery for an additional $700! Are you kidding me? I asked, "What's the point of diagnostics if you can't even identify the problem? And why can't you just test one of your batteries to see what's going on?" His response? "We don't do that." So, he wanted to charge me for a new battery and $300 for a useless diagnostic that didn't provide a solution. He could have easily determined the issue by testing a battery, but he refused to do so. He insisted on charging me $300 for the diagnostics and another $700 for the battery! I lost my cool and used some choice language because I was beyond frustrated, which I regret. I have no regrets calling him out because he's a dishonest scammer who tarnishes the BMW reputation, but I do regret doing it in front of his colleagues. I will never purchase another BMW or set foot in that dealership again because of that one individual, that's how infuriated I am. Check out my other reviews if you want to see that I am quite logical so this is not an unhinged review. read more

They were able to get me in for service without an appointment today. The battery light went off this morning on my dad's older ride and they found there was an issue with the wiring. They hooked me up with great & friendly service. Thanks so much! read more

BMW of Camarillo - BMW service Camarillo - Auto Repair Near Me - Camarillo, California

If I could leave a negative 10 I would. I will never return to this dealership again. I took my car for basic service, I asked to check my brakes & if needed to be replaced I planned on adding on the service. This dealership let me drive away with ZERO BRAKES. Literally metal to metal there were no pads left in front & back. Also a dent was on the back bumper that wasn't there when I dropped it off. When I notified the dealership about this they were not taking responsibility for any of it. Go to Rusnak BMW in westlake. Professional and go above and beyond for there customers. I will never return to BMW camarillo again. read more

PLEASE READ THIS CAREFULLY THIS DEALERSHIP IS DECEITFUL IN SERVICE On 06/21/24 I had to take my car to BMW of Camarillo because my service HOME of BMW Rusnak Westlake computer systems had been hacked and I required rear brake pads urgently. On 06/13/24 I went to Rusnak BMW Westlake for an oil change in which they determined I required rear brake pads (at 3MM) and not rear rotors nor front pads and rotors. Unfortunately, I did not have the time to do the pads that day and rescheduled for a later date. I have all service documentation and the actual video from the technician stating rear pads only. On 06/20/24 the rear brake pad sensor indicator went off on my vehicle in which I called RUSNAK but unfortunately the systems had been hacked and no appointment could be taken. On 06/20/24 I went to Tire Man in Thousand Oaks with my brother to review my brake pads with the mechanic and have that facility change out the pads. I looked at my rear rotors with a mechanic and my brother and everyone said rotors perfect pads only in rear. Again, this facility did not have the OEM parts and could not perform the service that day. Therefore, I called BMW of Camarillo who could take me the next day in the morning. Upon arriving I met with Greg Lara I sat in this service persons chair with my receipt from Rusnak and stated 4 times or more I need Rear Brake Pads Only. Greg did the review of the internal systems and confirmed rear brake pads required. He drafted up the documentation and unfortunately having such a busy day ahead I just signed service document where he pointed too and trusted Greg Lara that it was rear pads only. I cannot emphasize enough that I told Greg pads only Rusnak just reviewed this vehicle on the 13th and nothing else required. Greg said nothing to me that he decided to add the rotors onto the service ticket no verbal discussion here just pads. Upon the car being finished and me meeting back with Greg he indicated the price was 694.28. I asked him how rear pads can be that much since Rusnak quoted me 242.00. Greg then replied; 'we replaced the rotors' and I said I never gave you permission to do that why would you replace the rotors when I specifically sat here and told you that the rear rotors were looked at with Rusnak and Tire Man and were thick at 19.91%! Greg replied when this dealership replaces brake pads the rotors are automatically replaced and also if you don't replace the rotors your pads will make noise! I told him you never told me that and this was very deceitful! The Most deceitful individual and dealership they sent the video after they did all their work not before the work was performed as Rusnak had done. I called the service manager I could not get their name on the 21st no one would provide that to me and left a message with the complaint, but no one ever called me back. It is now the 23rd I have made a formal complaint with the BBB, this Yelp, and will require a refund of parts and labor for ROTORS I never needed. I have never been treated this way in a service department and I have had all high-end vehicles. I have never even had to do a negative review on YELP and unfortunately this is my first one. read more

DO NOT TRUST. Steve Thomas is horrendous. Do NOT take your vehicle there. GO TO BOB SMITH in Calabasas-- they are wonderful there. I believe the manager's name is Travis-- horrible customer service, cheap, and lies... a lot. I remember Brandon and Greg, too-- don't remember them being any better either. Tanner is probably the only redeeming person there but his manager calls the shots. The manager lied and said he replaced a recall issue as well as an issue that was under warranty and then gave me a quote for other things that were not covered. However, when I spoke to the person servicing my car there he said none of that was done because they don't have the part. So, the thieving, conniving manager lied and tried to charge me as well as BMW manufacturers for something that was not done aka he committed fraud, and I'm sure it's not the first time. When I confronted the manager, he got extremely defensive, literally yelled at the service tech that was helping me (in front of everyone-- so unprofessional and unhinged) and then proceeded to be extremely aggressive, unprofessional, rude, and slanderous towards me. I immediately left and instead drove my vehicle to BOB SMITH in Calabasas and they also confirmed that Steve Thomas did not replace or repair what they said they did, and stated that they damaged the hose. Thankfully, Bob Smith in Calabasas took care of everything, back in March of 2023, and placed me in a loaner vehicle at no cost. They were helpful, communicative, professional, and extremely knowledgeable. I recently took my vehicle to Bob Smith again and I ONLY go to them now and will soon be purchasing a newer vehicle from Bob Smith. Truuuust me do not take your vehicle to Steve Thomas unless you want to get ripped off. Go to Bob Smith or Dieter's automotive (repair shop for foreign and/ or luxury vehicles). Go anywhere but Steve Thomas. read more

I had a BMW lease that was ending, so I got a mailer from this dealership about options. In it, it claimed that due to the shortage of used cars, I could make money by returning it to them a little early. I called and spoke to an enthusiastic salesman who confirmed this - I normally went to this location for service, so they clearly had info on my car in their records. When I got there, I waited around for about 45 mins for this junior salesperson to look over my account, then go speak to a senior salesperson, to then come back and say - "Sorry, we don't want your car." When I asked why this info wasn't confirmed PRIOR to me taking the time to drive out there - I just got blank stares. It's an amateur outfit - I'd recommend taking your business elsewhere. read more

My fiancé and I went home with two brand new cars from this place and would go back for our next vehicle. Dayton Alford (the sales advisor) and Kwinn Knight (the general sales manager) worked with us for a while to get the car we were trading in and obtaining to where we both felt comfortable. They were both very professional and knowledgeable about the entire process. I would recommend them to anyone if you're car shopping. read more

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I have been coming to this dealership for over 20 years when I bought my first six series. I recently bought a used model 8 from out of state due to it being the color I wanted, but I missed a weird operational defect. Travis and Greg were somehow able to get this problem covered under my remaining warranty plus gave me a loaner during the repair process. That kind of service and customer concern is above and beyond in this day and age. read more

Horrible professionalism and customer service. I Inquired about a newly used car they had just acquired which I saw online. [[HIGHLIGHT]]I was called back by a representative named Donavan Thursday afternoon to tell me the car was available, so I let him know If it was possible for them to send pics seeing how online there weren't any available only a description. He sent photos of the exterior and answered a couple questions I had regarding the car, he wasn't able to send photos of the Interior due to the fact that the service department had the keys and it was being serviced but will send me photos once he was able to.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I followed up Friday with texts asking for the photos because I was really interested in the car and if there was a way that they can put the car on hold for me that I can make my way to them saturday morning because I lived 3hrs away. He took very long between texts to reply even hours and disregarded some of my questions as if to not make any effort in trying to sell me the vehicle.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]He finally replies later in the afternoon stating that the car wouldn't be able to be sold until next week due to the service department having to do some bodywork with the paint and that it traveling to them on Saturday would b a waste of time, and that the only way to put the car on hold would be to get pre-approved through them I agreed but was never sent the link to start the process.[[ENDHIGHLIGHT]] Saturday comes along and I called to speak with some1 and they sent me to Donavan again I asked about the link to start the process because I wanted to make sure the car would be on hold for me, I also gave him my vehicle trade in information so he can tell me how much my trade in would be worth and he replied and I quote "give me about 30 mins". 1.5hrs later I called back to find out the car that the car was sold! [[HIGHLIGHT]]The disrespect and inconsideration from Donavan and the dealership and a complete waste of my time texting and calling for days to make this deal happen for them to sell it from underneath me when supposedly it wouldn't be for sell for another week and I was willing to drive that same day to actually buy it if it was ready for sell.[[ENDHIGHLIGHT]] read more

BMW of Camarillo is a great place if you're looking for a new car. Marcus Chambers helped us out with our purchase of a new X3. He was very professional and helpful with the process. The entire team is very much like a family! I will recommend them to all my family and friends. Leo and Luz Ramirez read more

If you are looking for a new car or new to you car, go see Kote (pronounced coat) at Steve Thomas BMW! He had kept in contact with me for a year and a half trying to find the perfect car for me. At first it was an X5 Hybrid, and then a 440i Gran Coupe, and even an X4 at one point. But no matter what I threw at him, he always managed to keep in touch and send me vehicles that he thought I might like. When we finally found the one, the negotiation process took longer than I would have expected, but again, he was there every step of the way to help me get to a price point that I was comfortable with. And even after the sale, he not only sent me a personalized thank you letter, but he also reached out saying he saw me around town. As a first time car buyer from a dealership, Kote had helped to take the stress out of everything and help make me feel comfortable about the whole process. When it's time for my next BMW, Kote is going to be my first and only phone call. read more

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I expected so much more especially for a BMW dealership. I love BMW but this dealership is lacking professionalism and care in handling vehicles they service. My car was damaged during a routine service visit and they will not acknowledge fault. Very disappointing. Will be driving to Westlake BMW for all future service. read more

No Loyalty, No Dignity, No Respect or whatsoever Straight RIP OFF for loyal customers that been visiting this place for years, and when time was right they decided to take advantage and lie to customers to fully ripped them off and strip customers to the last penny. SUCH A SHAME ON THIS DEALER AND THE OWNER OF STEVE THOMAS BMW! Here is my story: I have been visiting and servicing my cars at this place since I own a local business near by, I had a call from their sales rep asking me to bring in my existing BMW so they would buy it from me and give me cash on top of it. Then they would exchange me for another some car and same price. I decided to take the his advise and went to them. His manager quickly turned around and said there is no cash on top of it - I said fine. Then they played the game that the car I had to get the same one was not in stock so they had to order it and asked for me to pay deposit of $2,000 - I said fine. Then, they said the car i was ordering was not able to order because allocation was closed so they asked me to wait another 4-8 weeks - I said FINE!!!! - but for sure this time get me a car!!! After 6 weeks later, same sales guy calls me and says if I was ready to talk about lease payments... so he transferred me to his manager... and guess what...... he quotes me for 60% more payment that I was paying for the car I turned in to them!!!!?????? A COMPLETE RIP OFF!!!! - shame on you!!!! You had me waiting for such long to take advantage of time that I didn't had a car, and you really though I would agree paying me 60% more!?????? Why you didn't tell me about it when you were taking car as a trade in???? read more

BMW of Camarillo - Main Building - Auto Repair Near Me - Camarillo, California

The sales manager Kote and dealership manager went above and beyond to meet my expectations. This dealership is definitely in my top ten of best all around experience. Super friendly, fair and fast. Will recommend them in a heartbeat read more

Sales lacking morals and ethics. Be very careful of additional costs before closing. Look for the $3k+ paint/chip protection that you are required to pay. You have been advised! read more

Now that I have had the car for a few months, I am still trying to figure out how half of it works. You would think that they would show you all the functions for an over 70K car, but that's what YouTube is for these days. Is that a typical experience? read more