I was fooled. The vinyl floor started peeling with in 6 months of the installation. He didn't recommend to install a floor backing in order to do it right. Foolish me trusted him that it didn't need it, cost was not an issue. read more

We finally deiced to install hardwood flooring. Alexander Flooring were the official installer for LOWE's hardware and had replaced our carpeting. Rich Alexander came out and gave us a ton of information on what to buy and where to get it. Rich gave us so much advice on the types, brands, sellers, required methods. Our project was a bit complicated. We had the room extended and the contractor did a poor job of laying the concrete floor. It wasn't level, it had high and low spots, it was uneven. It required a lot of correction. They poured a liquid concrete floor leveling compound. Once they had the floor corrected, they laid the engineered hardwood. Originally, we considered 3/8th sold hardwood but Rich advised on the engineered floor, the solid hardwood will sometimes take humidity and the planks might change. Once they got started laying the floor they went very fast. Working as a team, one cut the planks, a second spread adhesive and the third trim cut planks and laid the wood. Something I wasn't aware of is dumping rubbish fees. The Puente/Rose Hills landfill is closed. They have to take your old carpet to a transfer station instead of a dump. Dumping fees could be well over $!,000. Alexander might not be the least expensive but consider your floor is going to be there for 30 - 50years. You might as well get it done right. read more

We contacted Rich about a year and a half ago to install floors in our house, and we can truly say we've found our go-to guys. Rich and his team are professional, attentive to detail, and simply the best in the game. Since then we've hired them back to do all sorts of projects around the house - don't let the name fool you, they do so much more than floors! I am so grateful we found them. My only regret is that we didn't find them sooner because I would have loved if they did more (if not most) of our initial remodel. Trust me, we've been through countless different contractors and you just won't find anyone better. read more

Alexander Floors is absolutely amazing. I hired them to replace the flooring surface of the entrance to my offices. Rich gave a very good and competitive quote and they installed my new floor in a timely manner. I would highly recommend Alexander Floors. read more

Alexander Floors Inc. - Flooring Near Me - Buena Park, California

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We found Alexander Floors through thumbtack along with several other contractors and ended up meeting 4 in person. Right from the beginning, Rich's approach to making us feel comfortable was noticeable and is what set him apart. Price: Overall, Alexander Floors, was not the lowest, but pricing wss competitive and he did come down slightly as we were already over our budget. Especially considering we found some carpet we liked but he did not have in his stock and was able to source it for us in a timely manner. Rich, did some work for us that included demo, self leveling, installation of floating floors and carpet and then adding in out baseboards. We get compliments from people who come over all the time about our floors and theirs buckle and Rich explained the process and kept us updated the entire way. Would definitely reccomend if you're looking for quality work and an honest contractor. read more

This company is reliable. The work is nice. Very responsive too. However they are expensive. They nickel and dime you. I will Recommend them again if you have a big budget. Just too pricey. read more

Alexander Floors Inc. - Flooring Near Me - Buena Park, California

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Orlando and Robert did a fantastic job installing brand new porcelain tile in our downstairs and it looks better than a Rolls Royce dealership floor. So I had a major pipe leak on Christmas Eve and the house was a total mess for almost two months. Alexander's flooring contacted me to schedule our installation approximately 10 days out which was very disappointing.......I had requested a much sooner date, but they were so booked up, then miraculously had a cancellation on another job and were able to fit me in right away! Orlando and Robert showed up everyday, on time, worked through the entire job without any time wasted and completed my small bathroom, family room, laundry room, five steps, and foyer within 6 days. They cleaned up everyday after work and did an excellent job. Would HIGHLY recommend!!!! Alex W. read more

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We were under an impossible time crunch. Amidst all the haste with the hot housing market during the pandemic, we were one of those who wound up needing to list and sell our property so that we could get the most out of our sale, to then buy another house later. After our tenants moved out, we found that our home needed a lot more improvements than we assumed, one being that their dog had nearly soaked urine all the way down to the pads in all of the carpeted spaces. Our renters left us with a whole list of improvements we'd had to make to get it even acceptable, requiring handiwork and an entire repaint of our previously beautiful coastal paint palette. We'd hoped to salvage our premium carpets but after seeing the degree to which our carpet was demolished with urine odor and staining, I was forced to obtain a few local quotes from flooring companies. Alexander Flooring gave us the most competitive pricing with the most premium carpeting options available. Rich (the owner) was so friendly and flexible in trying to find a way for us to have premium carpet that new owners would not want to just rip up and replace (we wanted to save as much as we could), since that's sad for our environment and such a waste of an investment with new carpet. Rich gave me many photographed options of patterned carpet and price-wise, gave us roughly the same price for PREMIUM carpeting that was being liquidated to move new supply in, as compared with our original carpet vendor (from when we purchased the property and replaced the carpet) with bottom of the line options (think: low pile, rough, cardboard feeling carpet with basic single color). The options Rich sent me were beautiful. Since the constraints of the pandemic led to staffing and installer shortages all around, Rich's business was not an exception. He had an awful time trying to pull around staff to help with the install in such a short time frame (time is money, if we waited on listing our property we may lose out on traction with possible buyers). He was incredibly patient with our coordinating with our handyman repairs and whole house painting, and would come in after the sun went down to start ripping up the carpet. This patient and willing man lost a good deal of sleep just staying on our property to make sure that the job could get done. I did have to stay ontop of him with communication, but only because he was trying to recruit people to help him and because he couldn't afford to give me around the clock updates since the more he updated me, the less time he could focus on the installation. In the end, he wound up removing and installing the carpet essentially all by himself. He worked well with our staging company, allowing her to place items in the rooms while he was tacking down carpet and leveling floors. As the owner of the company, he really wanted to make sure our squeaky baseboards were nailed down and weighted so that our floors wouldn't stick out like a sore thumb at showing and inspection. As the lone man orchestrating the whole installation, he stayed incredibly late hours. One unfortunate fact was due to him being short-staffed, it took much longer than 2 days to install our carpeting. He knew our staging company HAD TO stage on a specific day due to the professional photography and plans to list. We had no wiggle room essentially, since our staging company had only that day or the following week to stage and we could NOT afford to hold off another week. After he installed one pattern in the hallway and stairs different from the bedrooms, he noticed the contrast between the rooms and hallway was too drastic and it was not as aesthetically coordinated/pleasing as he'd anticipated. He was disappointed with the contrast, and after seeing photos, I was torn: the job could be done soon, but it looked .... not great. So we made the frustrating decision to pull the newly cut and installed hallway/stairs carpeting and re-think our plan. Not once did he try to raise the pricing because of the issue. Rich was so patient. He was patient with my demands, with the anxious and frustrated tones of my text messages and calls, and stayed optimistic the whole way through. He traveled from nearly 1 hour away each day to install our flooring and in the end, we got the job done and it looked great. They truly are not finished until you are happy. People who came to our Open House made many comments on the flooring. As much as a pain as it was to get the job done for us, we are so fortunate to have found Alexander Flooring. I don't know who else would've tried so hard to meet our expectations on such a limited time frame with as much grace as he showed. We are buying a new house now 1 month later, and are having him provide us with a free estimate on LVP, which I have no doubt, will be a fair estimate. We recommend Alexander Flooring read more

Highly highly suggest! Make sure you get Jose to install your floors and baseboards. This guy is a PRO at what he does. Flooring : Install went beautifully, kept a clean workspace, was very respectful of my house and where he could setup and make cuts. Works at a quick pace and confirms with you that you are happy throughout the whole process with his work. Baseboards : Flawless! We have rounded corners in our house and Jose cut very tight joints. Caulking was perfect at the top and bottom of the baseboards. The nail holes were so shallow and small that all you need to do it add a bit of paint to cover it up the color of the inside of the baseboard. No spackle needed. The corner joints were easy to touch up as well. He was very economical with the materials he had. So little waste was left over when he was done. Management : We had some problems with the carpet install that would have held up Jose installing baseboards, but Ty (the field supervisor) came down to make sure to fix it in time. Thank you guys. We are very happy with our floors and baseboards and carpet!! read more

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Thank you Jose. Jose Basaldua sealed the deal! He gets 5 stars. The reason I gave Alexander 4 stars is because the original installer could have put more effort into finishing my concerns and repair the right way. Thank you Ty for making it happen before your vacation. You were most helpful. Best of luck to you and your new family! read more

Alexander Floors Inc. - Flooring Near Me - Buena Park, California

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Did a fantastic job on the carpet repair due to our new dog tearing up an area by the door. Good price, courteous, & professional.

This guy is AWESOME! I had a tedious carpet project that I needed done, I found him on Yelp and after reading all the great reviews decided to give him a try. He was very responsive and did excellent work. I will defiantly be using him for all of my carpet needs. read more

We purchased laminate flooring from Lowes for the first floor of our condo and Alexander did a fantastic job on the install. I removed the existing flooring and had considered installing the floors myself, but after my experience with Alexander Flooring, I'm glad I chose to go with a professional. 1. They identified a number of spots where our concrete slab wasn't quite level that I probably would have missed. 2. We had a very tight timeline between when our painters would be done and when we were moving, and Alexander worked with Lowes to get the job done with time to spare. 3. There were two doorways where existing tile needed to be cut, which Alexander took care of for a very minimal charge. 4. They did a fantastic job installing our baseboard molding, including around all of the rounded corners. 5. Their professional installation ensures that we get the full benefit of the warranty on our flooring. In the end, the installers did a fantastic job and we are very happy with our new floors and our experience with Alexander Flooring. read more

Alexander Floors Inc. - Flooring Near Me - Buena Park, California

Orlando and Carmen did an amazing job tiling my patio. They were very thorough, hard-working, considerate, and helpful. They are very friendly and courteous. The tile work is excellent and looks amazing. Photos attached are before and after. I'd hire them again for future jobs. read more

Alexander Floors Inc. - Patio with new tile. - Flooring Near Me - Buena Park, California

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We really love our new tile floor!!! Orlando and Josue were fantastic! They are punctual, hardworking, and are perfectionists when it comes to making sure that everything looks pristine and perfect! My husband and I had to hold off on completing this project because of the pandemic. Orlando and Josue came to the house and helped us make our living room, dining room and kitchen so homey. My husband and I give our highest recommendations. We are so thrilled with these positive changes to our home! read more

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Jose and his father also named Jose are not just professional or courteous.. They are magicians with supernatural powers that can make your home just perfect. I was one of the people who actually had to track Jose down after my extensive research because I wanted the job to be absolutely perfect! and boy did he deliver. Jose was kind and generous with his knowledge of the flooring in general, not to mention he was ridiculously fast.. he finished the entire 1000 sq. ft home in less than 2 days.. I am extremely blessed that Jose was able to find the time to finish my home. I would highly recommend asking for Jose when you book your flooring days.. I promise he will go way beyond your expectations of how you imagined it to look like.. Thanks Jose. read more

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Found Alexander Floors Inc through Yelp Projects which I would give 5 stars too as well. Received several quotes but went with Alexander Floors Inc because of their customer service, expertise and competitive pricing. From the get go, Rich, the owner, was responsive and timely. He personally came out to measure the house in detail and talked me through the process and gave me some ideas on how to remodel my house. He quickly provided a detailed itemized quote. As I was wading through several quotes, Rich reached out to make sure I had all the information needed and accommodating in working with my budget and short schedule. He was also helpful and helping me game plan future projects that may affect the floors. His team quickly started after I gave the go-ahead and my whole house was completed in 3 days. I was out of town when the work was being done but Rich made sure to constantly update me with status including pictures. Like with any other large project, I was nervous but Rich explaining everything from the beginning and along the way, was reassuring. He really made sure everything went as smoothly as possible. My family member reported back that his team was professional, hard working and courteous. Their craftsmanship was also top notch. My subfloors were quite uneven, but the team made sure that they were properly prepped and leveled before laying down the flooring. I definitely will be looking for Alexander Floors Inc for future projects and recommending them to all my friends and family. read more

Alexander Floors Inc. - Waterproof Luxury Vinyl Plank flooring - Flooring Near Me - Buena Park, California

I contacted Alexandr, gave him a list of issues, sent him pictures, and he took care of the rest. He makes life quite easy. He diagnoses the problem, gets the parts, and gets the job done. I highly recommend read more

Great experience purchasing carpet for two bedrooms in our home. Very quick and efficient response to setup an in-home estimate and see their inventory as well as setting up the actual installation. After installation, we had trouble with our doors opening but Rich was very accommodating and made sure to fix it right away! The quality of the carpet is exactly what we wanted. If ever we have flooring needs in the future, we would definitely come back! read more

Alexander Flooring and their flooring guys, Orlando and his partner were very polite from the get go. Kept everything clean and orderly. The quality of work was great. Floors are beautiful, level and symmetrical. From start to finish, awesome job. read more

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Alexander Floors did the backsplash in my kitchen and my stair skirting. They did a great job. Arrived in time, cleaned up after themselves and were conscientious and honest. Rich was always transparent and responded quickly to any questions or concerns. I would definitely hire them again if we decide to redo our bathroom. Stairs are not complete yet (our work to complete) so I will post those pics later. read more

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Second time I have had work done by Alexander Floors Inc. and they've still just done such solid work. First project was a kitchen backsplash with subway tile that looks fantastic and they somehow managed to finish in a single day. The second project was replacing an ugly granite fireplace with some decorative tile. Again incredible quality of work, fair price, and knocked out in a day and a half. I've got plans to redo a bathroom floor in the near future and they're the obvious choice, can't recommend enough! read more

Alexander Floors Inc. - Before and after of the black granite tile being replaced with black and white tile - Flooring Near Me - Buena Park, California

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Good experience with Alexander Flooring. They were responsive and easy to deal with. Orlando, the installer, went the extra mile and tried to find the exact tiles to match our existing ones. He and his team were respectful of our home and wore their masks. Only reason I didn't give 5 Stars is that the alignment on the tiles could have been done a bit more exacting. Everything else was great. read more

Alexander Floors Inc. - Orlando's tile installation. - Flooring Near Me - Buena Park, California

Stay far away from using Alexander Flooring. They will waste days and hours by not showing up after they confirm and change appointments and don't call to tell you they aren't showing up. Then, they will send a guy (Brandon) to "measure" the floor and give you a price quote. Of course, that quote is meaningless because once you approve the price quote, they then ask you to purchase ALL of the materials and supplies, and then also find a way to increase the price again on you. Oh, and once you purchase more supplies at Floor and Decor (also a scam), they will then tell you you get more or to exchange it for something else after they approved it. Evelyn was the "project manager" who also lied to me several times. This is a shady way to do business and borderline fraud. I paid two deposits to have my floors and tiles installed by them and they failed miserably. This was a referral from Floor and Decor's Installation Made Easy. Do not use this company ever! It's a scam. I am a real person that lives in Ladera Ranch/Misson Viejo, CA. I will respond to anyone here with my receipts and questions regarding this terrible experience. read more

Great work. Communication with Rich was timely and quotes were informative and on time. The work crew was professional, thorough and quick in their installation. We could not be happier with the finished work. We have more flooring needs and will call Rich again! Great company to do business with! read more

We used them for a fireplace project and couldn't be happier with the results. The 2 gentleman who came to do the fireplace were friendly and hard working. They worked from the moment they arrived until the second they left. They got right to work and were focused on their job. I feel they went above and beyond for us and even cleaned up their working space afterward. Will definitely use again in future if we need future tiling job and/or flooring! read more

Alexander Floors Inc. - My daughter is quite happy with the new tile! - Flooring Near Me - Buena Park, California

Alexander Floors Inc. They completed our carpet tile job in our large office space after hours and over the weekend. They completed the job on time with no disruption to our work schedule. They were also very quick to respond to any of our questions or concerns. We are extremely happy w/ the job! read more

10/10 recommend Alexander Flooring for your next flooring project. Rich is amazing, transparent and responsive. They got my floors and baseboards done in exactly 2 days (empty house). I'll definitely be using Alexander Flooring when I get ready to change out my kitchen and bathroom flooring. read more

Two days later and we are even more impressed with the work that Orlando and Kevin completed from Alexander's Flooring. The colors from the vinyl floor highlight the original 1949 wooden cabinets and the white subway tile highlights our small galley kitchen. read more

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Jose B and Javier did an awesome! They made sure to explain the whole process to me before we began. They arrived each day on time, clean and ready to work. They triple checked everything before they left each day and when they finished they cleaned everything up. Now my flooring looks like a million bucks! I highly recommend them both! Awesome team! I highly recommended the team and would recommend them to my closest friends and family. A+++ read more

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I'm late on this review but Alexander Flooring retired our shower and bathroom floor and we're amazing all around. Super helpful and friendly. Rich helped talk me through the permitting process and was there to answer any questions I had on tile choices. Orlando, our tiler, was also really nice and has a great eye. He talked us into different ideas of how to lay our tiles and they look much better than what we originally wanted. They also opened up our shower by widening the doorframe and cutting a pony wall. All of this was done at a super reasonable price too. Really happy we went with them. read more

Alexander Floors Inc. - All new tiling and framing - they cut the pony wall and widened the shower door too - Flooring Near Me - Buena Park, California

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I had a tile backsplash in my kitchen done by Alexander flooring. Evelyn helped coordinate and make it happen. She is fabulous. Orlando and Kevin came out and did the tiling. My house is a 1923 craftsman and the wall was not in the most level condition. Orlando and Kevin did an excellent job tiling my backsplash. It looks fabulous. I will definitely be having Alexander flooring work on my bathroom tile when it is time. read more

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I really want to share my wonderful experience with Alexander Flooring, the company who installed the backsplash in my new kitchen. After the initial backsplash installation, some of the tiles turned a darker color and created a mismatch. Thanks again and again to the owner, Rich Alexander, who not only came to our home to review the problem but he also brought his top installer, Cristobal, who exchanged the tiles to our satisfaction. Many companies experience installation mishaps, but receiving superior customer service is extremely important to solving these problems. Alexander Flooring unequivocally proved to me that customer satisfaction is a key component of their business. Alexander Flooring--you are AWESOME!!!!! read more

Alexander Floors Inc. - a clean kitchen - Flooring Near Me - Buena Park, California

Let me explain in detail why this company deserves a 1-star review (if not zero) and for all the family folks, I have little doubt after reading this if you will allow this company, their employees, and the owner near your kids and family. Alexandar Flooring sent out their folks to do ALL the flooring in my house after I had paid 100% upfront. They got the flooring wrong. While I was not at home, their workers bullied my 80-year-old mother to pay them $300 extra in CASH. Since my mother was unable to get a hold of me at work, she paid them the monies so that the work would not slow down. When I came home and discovered there was no receipt for the cash that was taken over and above what I had already paid in full. I complained and they came back the second time after a lot of prodding. The owner got into a fight with my general contractor and made him rush during a workday, complaining that the general contractor had done certain things with the wall that were causing issues. The contractor came out and the owner of Alexander Flooring got into a verbal altercation. When finally resolved, they did the floors only for us to discover that the floors still had major issues where there was buckling. A third party came out to take a look and they confirmed that the flooring had issues that needed to be addressed. Then the owner and his cronies show up on a Saturday morning. While I was in the garage, my owner barges into my 12-year-old daughter's room unannounced and starts screaming at her for not wearing her mask WHILE SHE WAS SLEEPING. As most Dad's would, I took little time to make the owner and his cronies exit my house. He refuses to apologize and neither have the floors been fixed. This is a man with anger management issues and I would warn you to beware before you use this company and let them into your house. read more

I purchased the materials (porcelain tile) through the Lowes Santa Margarita store and Alexander Flooring handled the estimate and installation labor. We had two upstairs bathrooms and a downstairs laundry room to demo/tearout and install our new tile (12" by 24" staggered). Marco arrived on Monday morning. I was surprised at the one man crew. But by Saturday afternoon, all work was completed. We are very pleased with the upgraded look and professional installation by Marco. He communicated with us very effectively throughout the week, and arrived promptly every morning to start between 8:00 and 8:30 AM. I highly recommend Marco and Alexander Flooring. read more

We hired Alexander Flooring Via Floor & Decor to tile two bathrooms in our home, showers and floors. Orlando and his crew just completed the first bathroom and it looks great. He is very friendly and professional, and knows what he's doing. read more

Alexander Floors Inc. - Flooring Near Me - Buena Park, California

Totally satisfied with this bathroom floor install done by Orlando and team today. We ordered this from Lowe's, and were advised this would be two day job... Done in half a day. Really appreciate their workmanship. read more

Alexander Floors Inc. - Bathroom flooring - Flooring Near Me - Buena Park, California

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Ordered flooring through Lowe's, which like a previous poster mentioned, was an absolute mistake due to lack of follow-through, but thanks to the professionalism at Alexander Flooring, all hope was not lost. Dealing with the staff/scheduling was a pleasure, having the house measured easy, and the end result turned out really nice. Orlando and his team worked hard, did quality work at a good pace, and cleaned up very nice. Highly recommend! read more

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Miguel and Eric did an excellent job today! Thank you for a job well done! They worked hard and left the place clean. read more

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Orlando and Oscar did an amazing job on my backsplash in one day! They were thorough and very accurate given the detail of my pattern. They used safety precautions and cleaned the job afterwards. I would request and recommend them to anyone. Excellent job and one satisfied customer. Thank you Alexander Flooring for sending these two professionals! read more

Alexander Floors Inc. - Backsplash - Flooring Near Me - Buena Park, California

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