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    Affordable Floors

    4.3 (98 reviews)
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    T-Bar NOT aligned with door frame.
    Pia O.

    If I could I would give these guys NO STAR period. My experience with this company started off ok however they were really poor at communicating. They did not return phone calls nor did they send confirmation of deposit or starting date UNTIL I complained. They actually gave me a reference who I called in Seal Beach. They lady was very sweet and said they did an ok job. Then she said "well maybe I'm too picky but the baseboards where all messed up". I should have stopped right there and backed out but I thought "I can control this outcome if I stay involved" and give them a chance. On day of install they called me at 10am and informed me the had received the wrong flooring. MY question is why would you not inspect what was received when delivered and WHY wouldn't you cross your tee's and dot your i's and plan the job. I had a deadline and informed them I needed confirmation in advance and if not COMPLETED there would be a 10% penalty for each day. This was confirmed in an email. WE HAD TO RESCHEDULE. Day one was demolition which was cut slightly short because the noise to neighbor. Day two, day of installation they were 2 hours late and showed up with a couple of extra guys just in order to finish on time. I left for a few hours for my volunteer work and came back to what was looking like a possible finished job by end of day. I helped cleaning up dust and glue and by 5pm he handed me the SATISFACTION SURVEY. MAJOR MISTAKE - I PLEAD WITH ANYBODY NOT TO FILL THIS OUT PERIOD!!!!! Being tired covered in dust you tend to do an overall quick look and I guarantee you, you will miss their complete BUTCHED up WORK. I hope you as a consumer will JUDGE THEIR WORK BY THESE PICS and make a sound intelligent decision. Also, they did not leave left-over tiles or grouting behind (the bag should have been more than half full). I found out TWO things: When grouting the bathroom they did a poor job and missed around the toilet outlet. When installing the toilet I had no grouting to fill in what they missed which meant my plumber and I had to grout again by buying more grout. They broke my bathtub facet which explains when the tiler was cleaning up bathtub of dust he was reaching to the bathroom sink to get water. IF you have any questions and would like to see their work in person please do not hesitate to reach out. I do not know if I have the strength to take this to SCC or if it's even worth the money. I rather EDUCATE any POTENTIAL customer of this company to pay a little extra and not have the POOR experience which I guarantee is best to avoid.

    Open staircase the crew wanted to close up.

    I had used these folk a few years ago when Steve was involved. I don't think he's part of the picture now. My daughter used them too so I had great confidence and did not seek other bidders. The problems began with trying to communicate after we got the quote. For over a week calls were not answered, answering machines were full, and the cell phone for Ben went unanswered. Finally I found business card from the previous work and called it. Someone said they'd relay my interest in following up to the office. They were very cooperative in scheduling their visits around my work and travel schedule. The crew arrived as expected but was confused about the work to be done, asking me if it was a floating or glued floor. Shouldn't they know? Also the open stairway was confusing to them and their solution was not as discussed earlier. Once we got the job understood (three flights of stairs, and a hallway) work proceeded well. They worked hard and long each day but two days turned into three. No problem, take the time, do it right. Finally done and cleaned up. I went to work doing some trim painting. That's when I found the poor workmanship. Unfilled holes where they'd used wire nails in the flooring, gaps in the silicon grout, bits of adhesive on the walls and flooring. Here's the difference. I had a work light so I could see what I was doing. They were working with the limited hallway lighting, and twice I had to turn the lights for them when it got dark. They could not see what they were doing but just kept working. The transition to the carpeting was just cut off and the carpet nailed to the subfloor. Since they did not include t-moldings the crew just cut and nailed the carpet. Never asked, never questioned why no t-moldings. So I called for them to do some rework. They came and filled the hole I pointed out and SOME of the nail holes. But still they had no work light and I'm not loaning mine. (My tools disappear when I loan them to contractors.) I would have thought they'd inspect the whole job for rework. I am resigned to buying some matching silicone and finishing the job myself, and cleaning up more adhesive. A day after they left I found a soda can and an empty water bottle in my yard, and bits of flooring where they did their cutting. Today I was working in the yard when something stuck to the bottom of my shoe. I expected some gum or likewise. I had stepped on a 1" sq piece of the carpet tack strip from the old carpeting with the nail pointing straight up into my shoe. LuckilyI was not in sandals or my grandkids were playing around. In the end, the work looks good. It was just a struggle to get to this point. There must be someone competent to do the job right the first time and bring enough work lights to see what they are doing.

    a patio with white and black tiles
    Patty D.

    Great customer service with good communication! We interviewed a few companies for our patio flooring project - they are fairly priced and had the tile we wanted in their warehouse so our project was completed in a timely fashion. The start day of our project happened to fall on the one day out of the year it pours in Southern California (of course) so we had to push back the start date a few days. It was only a 1.5 day project and they were so nice they even came out to finish on a Sunday! So greatly appreciate it. They did an excellent job - very professional, very clean. Grout lines were perfect and they didn't get any on the surrounding walls. They even neatly wound up our hose after the project (it's the little things). Would definitely recommend!

    M K.

    They were no help at all and the owner Starla R. said, "sorry but it's below our minimum beat of luck". I asked if she could recommend another company that might be able to help. Starla said, "sorry but I do not...I would try local flooring providers". I thought that's what Affordable Floors was when I searched Tile Installation on Yelp! While I understand minimums, however a good business person would have a alternative suggestion/recommendation of another contractor that could do the job. That guy might have a job too big for him and throw some business back to Affordable. This is just my opinion, take it for what it's worth. It looks like when Affordable does take a job they get decent to good reviews.

    Lisa H.

    Called a few weeks ago because there was a space between two pieces. Guy said it was normal and would go back. I was put on hold and he never got back to me. Space is still there and no call back. Very disappointed.

    Damage caused by Affordable Floors.

    Bad experience. Part of my hardwood floor was damaged due to an A/C leak and I was looking for a company that could replace just the damaged section. Their Account Exec inspected my hardwood floor damage and, by using a measuring gadget and a printer in his vehicle, was able to show me floor plans and provide me with a quote. He stated that Affordable Floors could match my existing hardwood flooring and said he'd never received a complaint. He was charming, I believed him, and I signed the contract. Little did I know then the disaster I was headed toward. They used an electric saw in my house which set off the smoke alarm. They told me that the new floor boards had to acclimate to the temperature of my house...for 24 hours. Note: when it turned out not enough flooring had been ordered, the new supply wasn't required to be acclimated. One day, Steve (the owner of this company) scheduled workers to arrive at my house at 2 p.m. the following day. I decided to work in the morning and leave my office at noon so I'd be at home in the afternoon. At 8:25 a.m. the following day, 5 minutes before I arrived at my office, Steve called me to say his workers were 10 minutes from arriving at my house. Really??? Don't most people have to request time off and make sure their work is covered? Steve called me twice to ask what color stain I'd decided on for my flooring. The first time, I told him "no stain." The second time, I asked if he had access to my contract because it clearly stated that my floorboards were not to be stained. Just before the workers were about to leave my home on the last day, I got to inspect their work. Finding scratches on the baseboards wasn't a surprise, but I did not expect paint to be scratched off door frames 2 feet from the floor or the startling amount of plaster damage to my hallway walls. Steve refused to fix it. Instead, to hide part of the damage, he offered me wider baseboards as a "free upgrade." I don't consider them to be free and, when they don't match the rest of the baseboards in my house, they sure aren't an upgrade. It was another day or two before I realized the new floor boards do not match my original floor boards. The new floor boards will need to be removed and replaced some day in the future before I sell my house. I worked long and hard to be able to purchase my house and I cherish it. Affordable Floors did not respect me or my home. Steve was incredibly rude to me on the phone (I actually hung up on him...on two different occasions!) and gave me a hard time when I tried to ask questions. I feel very angry and disappointed.

    Rustic Trail Laminate Floors

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    Still haven't had an unhappy client. Steve is always available and goes out of his way to make things happen on short notice for my clients.

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    Page 1 of 3

    Ask the Community - Affordable Floors

    Are they still in business? Won't return phone calls. Anyone know anything?

    This business was sold a year ago and went through a year of terrible management before it went back into the hands of the original family of Steve Sullins. It is now operated and owned by his niece and nephew, Starla and Ben Rajavuori. They are… 

    Don’t See Your Question? Ask Away!

    Review Highlights - Affordable Floors

    That being said, we had Steve update the floors of our entire house in Huntington Beach.

    Mentioned in 57 reviews

    Read more highlights

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    OC Hardwood and Laminate Flooring

    OC Hardwood and Laminate Flooring

    4.9
    (117 reviews)

    I wish I could rate 10 stars. I could not have had a better experience nor could I be happier with…read morethe outcome. Large selection of products and knowledgeable associates asked about what I was looking for and what would work best for me. The manager came out to measure and discuss how the work would be done and go over possible additional charges based on my existing flooring. He provided a quote in a very timely manner and we scheduled the date! They assigned a two man team who showed up promptly on time each morning. The installers were amazing. They took such care in my home and were so respectful and efficient! They assisted with some installation questions I had and got right to work. They were so careful moving my furniture around and I was so touched that they made sure my bed area was cleared at the end of their upstairs workdays so I didn't have to sleep on the couch. They used plastic sheeting to mask off closet and bathroom contents to keep the dust down as much as possible due to the floor leveling process. They set up shop in my garage and at the end of each of the 5 days tidied the work spaces and swept up the garage very thoroughly. F and L..... thank you so much. I know I said it a lot but I really love the excellent job you did! I am so happy with the outcome. I love my floors and give OC Hardwood the highest praise possible!!! My neighbors and friends love the floors and I'm glad I grabbed a couple of business cards because they've been given away to interested parties! My two favorite comments.... What kind of wood is this? LVP!! This looks like House and Gardens TV! My previous cat had passed away November 2025 and I knew I wanted to have the flooring redone before adopting another. They finished on a Friday afternoon and I was able to adopt a rescue cat 2 days later. I do recommend boarding any pets as the work would be quite frightening to them. This was a big deal for me... I am extremely picky and felt such confidence in F and L as consummate professionals as the work progressed. Thank you OC Hardwood! You made my flooring dream come true!!

    Jack and his team were absolutely worth every penny. From the initial consult with Jack, and…read morethroughout the installation with Francisco and Luis, to finishing the job, everything went smoothly and as planned. Jack was very professional and the installers skills were visibly apparent. They worked hard for 7 days and cleaned up daily. They installed laminate flooring and baseboards throughout our entire 2 story home. There was excellent communication from start to finish. We really appreciated the high quality product and clean install. We highly recommend OC hardwood. 5 Stars for sure. Call Jack, you won't be disappointed.

    Fullerton Paint & Flooring

    Fullerton Paint & Flooring

    4.8
    (153 reviews)
    $$

    We are beyond thrilled with our experience at Fullerton Paint and Flooring. From start to finish,…read morethe communication was seamless, the quality of the labor was top-tier, and the entire process was incredibly efficient. A huge thank you to George, the flooring manager. He was remarkably patient with us as we navigated our options. He took the time to explain the technical differences between various LVP products and walked us through the entire installation process so we knew exactly what to expect. What we appreciated most was his honesty. After the demo revealed the condition of our subfloor, George met me at the site to explain the necessary steps required to optimize the installation and ensure the longevity of our new floors. The installation team, led by Ignacio, was fantastic. They were very professional, friendly, and impressively fast without sacrificing any attention to detail. They also kept the workspace very clean. If you are looking for a team that is truthful, efficient, and delivers high-quality work, I highly recommend George and his crew!

    There's nothing worse than walking into a specialty store, not really knowing anything and then…read morebeing "helped" by an associate that makes you feel like you don't know anything. This place is the complete opposite; staff is super helpful and go above and beyond to ensure that you're getting exactly what you need without the pressure or attitudes. Thank you, Fullerton Paint & Flooring for the great customer experience!!

    Sterling Carpet & Flooring

    Sterling Carpet & Flooring

    4.7
    (341 reviews)

    We have used Sterling Carpet & Flooring for two different homes now, first for carpet in our…read moreprevious home and more recently for laminate wood plank flooring in our current garage. Both times, the communication was clear, the service was quick, and the process felt easy from start to finish. Very fair deal with many options. What really stands out, though, is Robin. After our wood plank flooring was completed, we had some issues with a leak, and this is where she truly went above and beyond. A lot of companies would have simply said, "That's not our issue," and moved on, but Robin did the opposite. She worked hand in hand with us, helped troubleshoot, delegated to the right people on her team, and made us feel like she was genuinely trying to solve the problem with us. Her responses were incredibly quick, even on her days off, and that level of care is rare. Sterling already earned our business with their quality work and efficiency, but Robin is the reason we will be customers for life. I can't be more grateful for the way she handled everything.

    Needed new carpet and I wanted to use a local company and not Home Despot. We have a condo and the…read moreHOA forbids hardwood in the bedrooms. I emailed and Robin responded with a quote for basic carpet (we may be turning the home into an Airbnb so weren't sure how fancy to go). I was surprised at how reasonable the quote was (~1800 for 3 bedrooms including pad and installation). We went to the warehouse to choose and ended up going with something more upper range and it is CUSH. Cost was under $3K and the installers were in and out in under 3 hours.

    My Flooring Guy

    My Flooring Guy

    4.8
    (36 reviews)

    First impression meeting with Rafi was good. Unfortunately it just went downhill from there. The…read morefirst team who did our floor and stairs seemed to be professional as well. We did feel 12 bags of self leveling concrete was excessive when it looked like it was only used on a few corners of the room in a job less than 900 sq feet. Unfortunately one of the stair nosing broke within a couple weeks of install. Rafi was responsive in redoing the stairs stating it was a manufacturing defect and that the new version is stronger. Unfortunately the second team quality of work was very poor. They left holes in our walls that were patched poorly with plaster. Worst of all the stairs were apparently nailed to the subfloor and after a few weeks they started to rise leaving little holes and nails protruding from the floor. A few of the stair noses are loose as well. At this point, Rafi became unresponsive to have the flooring fixed. We ended up getting some of our money back through our credit card after months went by but the majority of the payment was by check. Basically we will need to replace the stairs again on our own dime. Buyer beware! Lifetime warranty doesn't mean anything if the installer ghosts you.

    I am so happy to have found My Flooring Guy! Rafi responded…read moreto our inquiry very promptly, we scheduled an in-home quote that same week and he was able to provided a quote on the spot. (With the quote coming in $1k cheaper than the competitors). We were did not have a color in mind when we re-did our floors so his team was able to provide a number of options/materials that would fit into the quote that he provided. Once the material/color was chosen, the work was scheduled for the week after. On the day of the installation, Raymond showed up on time and finished the job in just one day. He worked non-stop, was very efficient and very clean. I highly recommend My Flooring guy to anyone looking for quick, high quality work. There were no hidden costs and Rafi was upfront about everything that was charged!

    CA Resurfacing

    CA Resurfacing

    4.9
    (937 reviews)

    After far too many years, I finally pulled the trigger on redoing my 3-car tandem garage. I chose…read moreCA Resurfacing...and I'm glad I did. John, the owner, seems like a no-nonsense kinda guy. He was very responsive to calls and texts. It was a one day job for Francisco and Esteban. They are real pros. I went with Morning Fog and it looks and feels even better than I was hoping it would. I'm thrilled with the quality of the job and I watched the entire process. 5-Stars all the way.

    Here's the updated version with that emphasis added:…read more I had a great experience with this garage floor epoxy service from start to finish. The highlights for me were the fair price, the ease of booking the appointment, and the overall quality of the work. Scheduling was simple and straightforward, communication was clear, and everything moved along smoothly. The crew showed up on time, worked efficiently, and delivered a floor that looks fantastic. I'd say I'm about 99% satisfied -- there were just a couple of small corner areas that weren't completely perfect, but they're minor details and don't take away from the overall excellent job. Overall, I'm very happy with the results and would absolutely recommend them to anyone looking to upgrade their garage floor. Tips: Consider if you want to patch any holes, touch up paint, or any other work that might be beneficial while your garage is empty for the epoxy service. If you pay cash it's a little cheaper. You have to wait a full 48 hours before you can park on the floors. There is a very strong smell afterwords so make sure to air it out and keep your garage door to the house closed until the smell dissipates.

    Affordable Floors - contractors - Updated July 2026

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