Yesterday I went got the Longhorn Steak house located at 9769 Roosevelt Blvd Philadelphia, PA…read more19114. I went there with six of my family members to celebrate my niece's high school graduation also the passing of my mother. We went around 8 PM and we were told that there was a wait for 45 minutes. We didn't get seated until almost 930. When we sat down, we were not given menus, I chalked it up to maybe our waiter being overwhelmed. She asked us what we wanted to drink, and it was hard to make a decision because we never were given menus. So after we figured out what our drinks were without menus, she then asked us if we knew we wanted to eat and that's when I pointed out to her like hey you never gave us menus. She took our drink orders and went to walk away, and I had to remind her that she never offered us water. I'm not trying to be difficult, but the service started out terribly. She brought back our water and took our appetizer order. We waited around 20 minutes for the appetizer to come out, a little long but that was fine. Our drinks took about 30 minutes. I ordered the dragon fruit. Margarita and she brought it out in a regular Tumbler, no sugar on the rim liked I ordered, and instead of the big margarita glass! She came back to deliver the appetizers and finally take our order. And then we waited for our food until after 10:30 PM! It finally made it to our table around 10:33pm! Our food arrived AFTER the restaurant closed! We did not realize that the restaurant was closed until we got up in the staff was cleaning up around us and were the last ones there!
Myself, my niece, my sister, and my brother-in-law all ordered steak dinners. My brother-in-law was the ONLY ONE who ordered a well-done steak. My sister, me, and my niece all ordered MEDIUM WELL steaks. When my food finally was delivered, my broccoli, mashed potatoes, my rice pilaf, and shrimp were all cold to lukewarm. I had also ordered a side of macaroni and cheese as an appetizer to go with my meal and it also had gotten ice cold waiting for the rest of the food to come. My steak was the only thing that was piping hot, but when I cut into it, it was WELL DONE, COMPLETELY BROWN ALL THE WAY THROUGH. I looked around the table and I asked everyone who had steak if I could see their steak to compare. Everyone's was medium well, INCLUDING my brother-in-law who SPECIFICALLY asked for an extra well-done steak! His steak was blush pink in the middle. When the waiter finally came back, because, honestly? after our food was delivered, she never checked on us again, I told her hey I ordered a medium well steak and I showed her and she said wow, that's clearly well done. She said I'm gonna go get a small plate and she came back and took the steak, I never ate it.
She came back with my well done steak and said I'm gonna get my manager so that he can figure out what to do. The manager comes back and he's holding up the piece of well done steak on the plate and he says, "unfortunately our kitchen is closed now and there's no way that we can remake the steak" and then he nonchalantly asked me "did I just wanna try to eat it"... This was the most unprofessional response that I have ever heard of in response to a miscooked meal! Just terrible! I told him that I've been waiting for well over an hour for my food to even come out. We waited an hour and a half to even be seated, and when we finally get our food, my food is the only food that's incorrect and you're asking me to just eat it!? I told him no I didn't "wanna just try to eat it". So he told me no worries and that he would take the meal off. That meal was about $24. I ordered the 6 ounce steak dinner with the shrimp skewers INCLUDED IN THE MEAL! When we got the check the $24 was taken off, but then he ADDED shrimp skewers and tried to charge me almost $16 for just the shrimp! As if they were an addition to the meal!
At this point, I'm extremely angry because we waited an hour and a half to be seated. Our food took an hour to even come out, we were there after hours, and when it did come out, my food was incorrectly cooked and cold, and then after telling me that he was going to take the whole meal off He tried to re-charge me $16 as if the shrimp were an add-on, trying to still get money out of the deal after saying that he was going to accommodate me by taking the the meal off?!!
This is unacceptable behavior. I'm not sure what can be done to rectify this situation but this was such a terrible experience. I was just trying to celebrate both my neice and my mother's passing and just had a terrible night at this establishment!
