Weird experiences with this place, I once scheduled an appointment as a new patient and when I arrived no one was there, doors locked, I called the phone number where I made my appointment and no one answered. I never went back, yet this place still bothers me to come back as if I'm really going to waste my time again with this sketchy business read more

When using the website to request an appointment the staff here are very timely and will get back to you very fast. It has been overall an ease to request appointments and get everything in order. There is a good variety of frames in many price ranges and the staff is so nice And patient as you try all the frames on. I appreciate they have the nicer frames in stock because buying online has been a struggle finding the right frames that fit my aesthetic. Overall had a great experience here. read more

I just picked up my glasses and absolutely loved them. They fit really good and the selection of glasses is great, even the ones covered by my insurance. Dr. Lin was super nice, she accommodated my babygirl being in the room with us in her stroller and was very playful with her. She explained everything in depth and her office staff is the nicest. Thank you! read more

I broke my only pair of glasses a couple of weeks ago and needed to find a good eye doctor. I found Dr. Alice Lee. She and her staff took very good care of me from scheduling my appointment, to my eye exam and Dr. Lee and I had a wonderful "shopping experience" while she helped me pick out a pair of flattering frames. They texted me when my new glasses were ready and were prompt when I got there. I LOVE my new glasses. My teenager even approved! If you are looking for great customer service the next time you need new glasses make sure and visit Dr. Lee and her staff. They will treat you right. read more

Alice S Lee, OD - Don't pay attention to the bad hair! My daughter said they made me look younger! Who doesn't love that?! - Eyewear & Opticians Near Me

Now that I've finally gotten my contacts I feel like it's okay to post but to be honest at first I had a great experience for my eye exam and the initial process but later on came to find out I should have just stuck to my original optometrist communication and the professionalism isn't there after discussing my options for contacts I later came to find out that the brand I had chosen was 100 dollars more than what we originally discussed to be quite honest if I had been told that from the jump I wouldn't have gone with the option I did I then asked for a refund because 100 dollars more is crazy! When I called and asked for a refund I was told okay on the phone I can get one but to come in I went in before work and they told me no I couldn't get a refund then told me once it's been processed I can only get store credit which I find funny because how is the payment processed but you haven't even ordered the contacts? I also added the picture of the sign which is tiny lol and on the desk Needless to say the dr said it was a miscommunication but it's really the way they went about everything that really upset me I would never recommend this place and I've never ever left a bad review on anything but this one I just had to share PLEASE be careful and wary of this place hopefully if you do go there you're better treated than I was read more

Alice S Lee, OD - Eyewear & Opticians Near Me

Dr. Lee was very friendly to me and the service from other workers was attentive and professional.

I had my glasses done here 1 year ago and the prescription was great so I decided to come back. I called ahead and explained my intentions of the visit and then I asked how much would it be, the optometrist gave me a price based on the knowledge that I was paying out of pocket due to my insurance coverage. (FYI: front desk help wouldn't tell me how much themself, they had to get the optometrist to tell me, they did this to me the first time I came here too which I thought was weird) I came into the office with the same insurance I had last year(which they had access to on file) and they said they could not find my insurance information this time. This is not how to run a business. This is definitely due to poor management of the process. This is something that should be clarified prior to the visit, especially since I am a returning patient. It's unprofessional and messy. I felt very upset that I wasted my time to be told we cannot find your insurance (medi-cal) in the database at this time if you want to proceed we will now be charging you 160$ instead of 85$. Like, no thank you I'll try somewhere else that's straight forward and doesn't waste my time. Also they need to invest in better frames for selection. You want to make money try that instead of trying to trick patients into paying for a higher exam once you get them into the office. I will not be coming here again no matter how well my first exam for glasses went. Patients want easy and clear information on cost. This process of insurance coverage and cost should be done prior to patient appointment if the patient is requesting this information ahead of time to ensure nobody gets their time wasted. I hope this business reads this and improves the front of office operations. read more

Save yourself the hard ache. This is a complete waste of time I have never met such a condescending negative optometrist in my life. Alice should not be called a doctor. I'm amazed by her rude judgmental attitude. Racist ? Or perhaps just a mean woman. Rip off ? Wow ! So happy to never go back there. We all have choices in life, I'd suggest you just move along . read more

Thorough & gentle. Honest & competent. I went for an upgrade of glasses & she declined, said I had cataracts & gave me a referral. Big selection of glasses. read more

Amazing Doctor and Staff. Patient, Knowledgeable, and so Very Kind. Outstanding Customer Service!!!!

My husband and I had a wonderful experience at Dr. Lee's office. We were searching for a new optometrist in South Bay, and we decided to give it a try after a referral from a family member. Dr. Lee was very detailed in her examination and I also found her to be courteous and friendly. Her office staff was helpful and pleasant in getting us appointment, welcoming to the office and checking us out. It's been awhile since my last eye exam and I was in need of new contact lenses. My husband was looking for a new set of glasses and the office had a wide eyewear selections. I am glad we now found an optometrist to go to. I highly recommend this place if you are in South Bay. read more

Came to get my mom's eyes checked and the staff was absolutely amazing. Dr. Lee was kind and understanding when we had to change her glasses from bifocal to 2 separate glasses for near and far. Staff was attentive and so patient with my mother when trying out the different frames that would be most comfortable. They went out of their way in finding the frames she liked. I am so grateful we found this location they are all very professional and kind. read more

Came here because it's what my insurance covered supposedly. The receptionists are nice and patient, properly sanitizing and cleaning everything constantly. The doctor is gentle and kind too. The overall experience however feels lackluster. The frames that are offered for free coverage are extremely unappealing, the kind you get when you're in grade school and dreading glasses. Of course I opted to pay for some nicer frames. At $170 for the frames alone, you'd hope they last at least a year. Nope, about 6 months in and a screw comes flying out. I treat my glasses with care, don't sleep in them, nothing. I finally made another appointment to see if they can fix them. Nope. They put in a "temporary" screw. Why would they just give me a temporary fix? I paid for these and am SO disappointed. That temporary fix is already done, the screw they replaced wasn't even the same size, so yes, it came flying out too. This was my mistake for trying to save $100, I should've bought Warby Parker glasses, those last me longer than 2 years and definitely don't come apart this easily. Tldr; staff is nice, products not so much, overall service = meh, if they can't offer to actually fix or replace my glasses, genuinely don't think it's worth coming here again. If you want someone to actually fix your glasses, go with a big brand. read more

Dr. Lee was very nice and professional when I visited her office for the first time. Her staff was "meh." They would call my cell phone and say, "Mr. Brown, we still have those Gucci glasses you wanted." I never reserved any Gucci glasses! Their excuse was that they have a patient with the same name as me. They mistakenly called me several times, regarding glasses I never wanted. Also, they never send any reminders out, like, "It's time for your yearly eye exam!", or "You're eligible for new glasses this year!" Pretty mediocre experience. Find some other options out there. read more

Wow, walked in LAST min. Literally. The optometrist took me in, did her check ups, and walked out 10 mins later with my receipt in hand. The customer service was incredible from the OD and the receptionist. Thank you. read more

Very nice doctor and staff. They are taking the safety precautions for covid19 and they get to you in less than 20 minutes. There are a variety of glasses to choose from starting at $150. They also give you an honest opinion when trying on the glasses so that you can know what you're comfortable in. Highly recommend you come here. read more

Glad I found Dr. Lee close to home. Staff is friendly and they call back in a timely manner. Happy that I can finally see clearly. They will also leave a voicemail to set up an appointment & send a reminder. read more

Dr. Lee and the girls who work there are THE BEST!! There are a lot of types of high-end styles but also cheaper styles too. I love this place and there's parking! read more

Great office. Staff was extremely helpful and professional. Show room had plenty of high end options and the facility was very clean and neat. Dr. Lee was fun and very personable, well educated and had a great attitude. I will be visiting this office for my annual appointments and optometry needs. read more

Everyone is helpful and friendly and dr Lee,is great. She always explains how and why everything works .thanks dr Lee and her team.great prices and great selection of glasses read more

I cannot say enough good things about Dr. Lee and her staff; particularly Maritza. The office is clean and quiet, they are appt. only so there isn't a room full of people waiting and you feel rushed, Dr. Lee is very thorough and kind. Maritza spent FOREVER with me helping me pick a frame that I would be happy with- even Dr. Lee helped as well. They have a very large selection of brand name frames, and also more affordable ones too. I was extremely happy and now that I have a place to go that I really like, I will be more likely to actually do a yearly exam and stay on top of the health of my eyes. I highly, highly recommend. read more

I want to say first off that I have never been to a more accommodating office than hers in terms of a doctor's office and I will return. Now I go to school in Arizona and don't come back unless it's the holidays. Let's get that out of the way because that's going to be important later on. First off, her assistant, I forgot her name, was very helpful in working the paperwork out with me because it was my first time there. Kudos to her! Then, she went out of her way to make sure I was accommodated and we started making conversation and I let her know about where I go to school and stuff and how I was going back to school in a couple of days. She promptly informed me that if I needed new glasses, it would take a couple of weeks because of the processing and shipping. So I thought I was in a pickle. But I went through the entire exam and got glasses from her. I told her my situation and she told me it's fine and that she would just ship the glasses to my address. Got it in less than 2 weeks in fact and I would've struggled with my classes if it weren't for her gesture! I mean, what kind of doctor does that? A really good one. Con: located in a place with not a lot of parking. TL:DR- Dr. Lee's office saved me from a lot of headaches (literally). Because she went out of her way to ship my glasses to me in a different state and she paid for the shipping cost. read more

I am a returning patient of Dr. Lee's and I always have a good experience when getting my yearly check up. Dr.Lee is very warm and welcoming. As long as you have an appointment your visit will be a breeze. They also welcome walk ins. I love that they're open on Saturday's! They have a pretty good variety of generic and designer glasses, and they get straight to the point. Two thumbs up! read more

This place is near by my home today I decided to check my eyes because i cant see proper so alice is really good. She makes me comfortable she try to figure out whats going on? This is my first time checking my eyes in LA. This place is really good. Staff are really good and polite. read more

The staff is very knowledgeable, pleasant and spends the time helping you find the perfect frame. The selection of frames is extensive. You never feel rushed. They are very prompt with the appointment times I have never had to wait long and I've been several times. Dr Lee takes the time to give you a complete diagnoses and is so nice and gentle. A great optometrist office. I highly recommend them! read more

Dr Lee is very nice and engages with the client from start to finish!! She have a large selection of designer glasses. And she has a lab in her office. I didn't really have a regular optometrist but I do now. My daughter is also a new client. read more

My whole family goes here (seven people in total). We all love the service we receive. She is very thorough in her eye exams read more

Been our family optometrist since I was 5. She has the best designer glasses and everyone who works there is super nice and personable . Awesome people and awesome place! read more

Unfortunately I have to give this business a one star review although Alice Lee deserves 0 stars herself!!!!! She is RUDE!!!!! Her office staff was polite and helpful. so I went into the office on a humbug. I happened to be driving down the street and I see the optometrist office. I turn around because I need to purchase glasses. I recently got a prescription but I didn't get it filled because they did not have any frames to my liking. Alice Lee's office had a selection of frames different than the other office. I thought it strange they ran an authorization just for me to look which was 1 red flag. As the young lady was showing me different types of frames Alice Lee the rude doctor herself comes out to show me a few frames, she insists she knows what looks good. I took a picture of myself with the frames but I also wanted to take a picture of the number on the frame in order to compare the frames to make an informed decision. I was in a rush, headed elsewhere initially. Alice Lee rudely grabs all glasses tells me that now you don't need to look any more like very very very very rude and Condescending for no reason what so ever. She basically put me out of her business for looking. Doctor Lee is rude as Hell. now I can't think of any reason any professional especially any provider would treat a patient in this manner. Doctor Lee you deserve 0 stars for your non existing business etiquette. read more

Dr. Lee has always been our go-to optometrist. Her selection of frames is excellent and her attention to even the slightest details of fitting is superb. Her staff is always welcoming and friendly. Couldn't ask for a better place to get my family's glasses. read more

I enjoy my annually visit with Dr. Alice. Her practice is very welcoming and she is very thorough. The selection of glasses and sunglasses gets better as new styles come out and the prices are reasonable. Overall a great place for optometry. read more

First of all this office is completely EMPTY! That should have been a sign for me not to walk in the first place and make and appointment. But guess what, I gave it a chance. So I go in today to get my eye exam. The doctor comes in sweet lady nothing wrong. Went on did the exam told me my prescription had changed by a bit not much. Cool, she asks me if I wear contacts and I said barely that I'm more comfortable with glasses. I asked if she had a trial pair of contacts so I can give it a shot and see if I might be interested and see how my prescription changed. She's like oh yeah I have a pair and went and got it for me. She's like put it on and so I did. She made me read some letters and asked how they felt something really simple. As we were finished she's like here's another pair of contacts, I was like cool this lady is nice. Sike! As soon as she took me to the front she told her assistant charge her $65 for her fitting. I was like what!! What do you mean?! "She's like I had you put contacts on and gave you a pair. These are my contacts I'm giving to you. You're wearing my contacts right now, I have to charge you". I was like ok I'll go take them off right now and so I did. I had never been charged for a trail pair! I was like sorry you never told me this was a fitting and that you were charging me to try on a trial pair. She never mentioned it was a fitting! If I would of known I would had never even bothered asking her. Stay away from his place. Horrible customer service definitely not coming back. Hope she enjoys the money from what my provider is giving her. As a person who owns a business, I want to have my clients be content and want them to refer others not to leave my place with a bad experience. read more

The staff there is super kind. They help you pick out your glasses and let you take your time. read more

She is so sweet and cares a lot for her patient. She take her time to help you with what your looking for.

Very nice staff. I hadn't been there for a few years but picked up where I left off. They had a great selection of glasses to choose from and I didn't feel rushed at all when picking them out. I recommended going here for a professional experience that won't leave you waiting like some Doctors tend to do. Thanks again! -Mike read more

Love coming here. Never feel rushed and they help you pick the perfect frames that are perfect for your budget.

Dr Alice Lee has always been my favorite optometrist. She is easy to talk to and she knows exactly what I want when it comes to choosing my glasses. She pays attention to detail and very professional. Her staff is also friendly and helpful..Overall a great place to go for Optometry. read more

Dr. Alice S. Lee was very helpful. Even her assistant. They were very honest on what frames looked good on me and which ones didnt. I went to different Dr to get my eye exam but never went back to chose my glasses, i went back to Dr. Alice Lee because she gives me royalty treatment. Any questions about your insurance, they go above and beyond to get you an answer. read more

They're always so friendly and welcoming! Very helpful in finding the right glasses for me