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    Alicia L Dwyer, DDS PA

    5.0 (5 reviews)
    Open 7:00 am - 4:00 pm

    Services - Alicia L Dwyer, DDS PA

    Cavity treatment

    Dental exams

    Teeth cleaning

    1 More Service

    Tooth filling replacement or repair

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    Riverchase Dental Care & Orthodontics

    Riverchase Dental Care & Orthodontics

    2.7(30 reviews)
    1.5 mi

    We have been going to this office for 20 years but after they sold the practice about a year or two…read moreago it has become AWFUL. DO NOT GO. They bill incorrectly and don't return your phone calls. You can never speak to anyone in the office but are sent to a call center and get no help. Usually told that "a manager will call you back" and that doesn't happen. The equipment is old and needs to be updated. I could tell you more but just trust me you don't want to use this place.

    I really, really tried to hold off on writing this review since it seemed like the office was in…read morethe middle of a transfer while the issue was going on. However, the issues have gotten to a point where, at the very least, I need to inform potential patients to avoid this office AT ALL COSTS. As a fellow healthcare professional, I was astonished to see how badly this office was ran. Our initial visit went pretty smoothly, and at the end of the visit we were told that they would bill our insurance and if there was anything else due they would let us know. It then took the office SIX months to bill our insurance, doing it incorrectly many times, and even lying to wife telling her that we have a credit on our account and we dont owe anything else. It got to the point that the regional manager got involved, and told us the best case scenario was if we SUBMITTED THE CLAIM TO INSURANCE OURSELVES because her office was too incompetent to do it themselves. After we had submitted our claims ourselves, the insurance covered what they do, but we noticed out bill was still substantially higher than it has been in the past. Come to find out they are billing for things not covered by insurance, likely to squeeze as much cash out of each patient as they possibly can. We realized that we received the services, so we decided to pay the bill at that point so we could never have to deal with the office again. Felt like the end, right? Wrong. We have since been sent to collections AFTER we have paid our bill in full. We are being sent letters dated after the day we paid our bill, harassed with phone calls that our accounts aren't paid and we need to pay the collection agency. I have gone into the office 3-4 times since then and all I get told is "our manager is out", "you just missed our manager", then they act like they are giving me a contact to a manager, but when I call its just a different extension to the clinic phone. I am still in the middle of resolving this mess, so if you are reading this and a potential patient I beg you, FIND ANOTHER OFFICE THIS ONE IS NOT WORTH IT. There are so many different clinics around the area that will treat you better than this one. Summary: WORST OFFICE STAFF, PAID BILL AND STILL SENT TO COLLECTIONS, and DO -NOT- GO TO THIS OFFICE

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    Alicia L Dwyer, DDS PA - generaldentistry - Updated July 2026

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