The service was easy, efficient, and the representative who helped me was friendly…read more I only gave 4 stars because I think it's wild that a tire balance isn't included in the scheduled service for my lease. I understand the need to up-sell, but when a tire rotation is included, you'd think the balance would be as well.

Buyer beware! If you value your vehicle and your wallet, absolutely avoid the service department…read moreat this dealership. I brought my 2019 TLX A-Spec (61290 miles) in for the major NHTSA rod bearing recall (24-002). Then the typical dealer nonsense came; before even telling me about the recall work that I brought the car in for I got a repair estimate for a leaking oil pump. I asked how they knew it was leaking since they didn't have to take the crank pulley and the timing cover off (which would be required to expose the oil pump). That is when I was told it was a "visible leak" running down the block. I declined the service as I change the oil in the car myself and knew for a fact there was no oil running down the block (see attached images of the engine block and help me find the oil river they could "found"...lol). When I went to pick up my car, I checked underneath before driving off. I had written the date on the oil filter on 3/9 before I took the car down there as I had a feeling the oil filter would not be replaced. As expected, they left my old, dirty oil filter on the car after they replaced prematurely worn rod bearings due to the recall. Running old, potentially metal-contaminated oil through brand-new engine bearings is severe mechanical negligence and defeats the purpose of the recall work. Take a look at the picture I uploaded of the dirty oil that was drained from the oil filter. Brand new rod bearings and dirty oil don't mix! I tried to speak with the Service Manager about the work. He quickly admitted the recall work should require a new oil filter and smugly thought he could "buy me off" by offering to change the filter at that point. Given the massive oversight and the highly suspicious oil pump diagnosis, I told him I no longer trusted his technicians to touch my car. Instead of apologizing for his department's negligence, he told me to leave and I did. I drove straight home, jacked the car up, and took time-stamped videos and photos of the engine block. My evidence proves two things: 1) The old, dirty filter was left on, compromising the engine. 2) There is no visible oil leaking from around the oil pump area and no oil running down the engine block. Their $2,050 diagnosis was completely fabricated. I wonder how many other people they do this to in a given week? Get a second opinion on any expensive repairs they recommend, and always double-check to see if they actually did the work they claim to have done. I had been a loyal Acura owner for over 20 years and had bought both Acuras I have owned from this dealership. It will definitely be the last Acura I purchase...guess I will help that Ford stock that I own. :) Hope this review helps someone else from getting taken by these crooks.

Everything needs improvement. Daunting incompetence, incomplete work and questionable behaviors…read more Excuses seem to be what they are best at providing. Consistently not doing what they say they will.

I would honestly avoid this dealership as a whole and the service department. So desperate on…read moreselling cars where they'll sell you an extended warranty, and then tell you your car isn't under warranty. Nothing is ever prepared, no one ever knows what's going on. Customer service is poor. Head of departments has no idea on organization or communication. They don't do thorough checks before giving the car to you. I had my car in and out of the service department months on end. Back and forth. Paying a monthly car payment for something I'm barely able to drive.

Scott was very helpful . he explained all the service performed on vehicle…read more Very pleased with service.

Great service from start to finish. Car needed some minor dashboard notification adjustments. We…read moregot the free use of a rental to make it easy for me to get t work. Thank you!

I've been bringing my vehicle here for service for the past year. These are great guys, and they do…read moregreat work!

They didn't have the parts, ordered the wrong parts and tires look like anything but new. glue is…read moreall over my wheels very sloppy work. I need to find another dealer to take my car to have work done. Mind you I had to reach out to them after a week them having my car with no updates. thousands of dollars spent for shabby work. And to top it off the tires all have low pressure so had to find another shop to add air 2 days later

I visited Luther Mazda to resolve a TPMS (tire pressure monitoring system) issue on my Mazda CX-5,…read more2022 model. I paid for a full diagnosis and was told the problem was fixed, but the TPMS warning light came back on less than an hour after picking up my car. When I returned immediately, I was told I would need to pay again for the same diagnostic service, even though the issue was clearly not resolved. I am very disappointed by this lack of accountability. Customers should not be required to pay multiple times for the same unresolved problem. I hope the dealership improves its service policies and stands behind its work.

Huge shoutout and thank you to Jim's Big Tow for their incredible support of the Caliber Collision…read moreLees Summit Blue Pkwy location's 3rd Annual Food Drive Car Show! Not only did they show up with one of their tow trucks for display, but they also generously donated an entire pallet of Cheerios to help support the food drive. Their willingness to step up, support their community, and partner alongside us without hesitation truly means so much. One of Caliber's core values is "We are inspired to serve," and Jim's Big Tow exemplified that perfectly through their actions, generosity, and community spirit.

Jim's Big Tow in Lee's Summit, Mo. I HIGHLY, HIGHLY recommend!…read more Monday 4/27/26 through Tuesday 5/12/26 My little MINI Cooper had to be towed several times due to a "Recall" & repairs to several different auto repair shops. It was towed to a few different places & every time for them it was a breeze! Thank you Jim's Big Tow very much for all your wonderful help! Julie R.