Encountered a fraudulent transaction made by one of their towers. Poor customer service.read more

My Mustang was towed to this place because of an expired tag. It hadn't been driven for quite a…read morewhile, so I hadn't registered it. My husband had passed away and things were very tight at the time. A friend had gotten it running and drove it home to Livermore to make additional repairs. It was parked on private property behind a truck. The truck needed out so the Mustang was pulled out, the truck moved and the Mustang was going back into the driveway, when Livermore PD caught it moving on the street. It seemed like they were sitting there waiting! Anyway, First St Tow hooked it up and took it away about 9:00pm. The crappy part was that they charged a whole day storage for 2 hours! That is ridiculous!! I am a disabled senior citizen and funds can get really tight! We went to get it, but the only employee was out doing another tow, so we had to wait over an hour. The driver got back after 5:00, and even though we had been waiting since BEFORE he left, they closed and charged us another day storage! What an absolute rip-off!!! And certainly the absolute worst customer service to be found! Try anyplace else but this place!!!

Absolutely the worst experience I've ever had with a towing company. They towed my car from a spot…read moreI had every right to park in, and when I called to sort it out, the nightmare really began. They charge ridiculous fees to get my vehicle, they started calling me repeatedly--It turned into straight-up harassment. They are being reported to every single agency and spam site online.

Norm has been our preferred tow company for over 40 years. I always go to him first. Professional,…read morereasonable, and honest. I would not hesitate to use their services. Mission City Rebar, Inc. President John A Gonzales

Had to deliver my vehicle to this location for a repair. The location called me after my insurance…read morecompany set up the appointment. Easy first step bring car in and one of the agents looks at damage and then creates a quote, after a quote is approved then work starts. Dropped off car and 2 days later was able to pick up vehicle quoted 3 days so it was fast turn around. Body work was decent and it was nice that they washed and detailed vehicle inside and out. Would recommend this location for body work on Teslas, approved location for teslas.

I came in to have my Tesla Model Y bumper and fender repaired, and I have to say that Angel…read moreprovided excellent service throughout the entire process. He kept me updated on the progress of the repairs and was always responsive to my questions. There was an issue with the side camera after the repair, but Angel made sure it was taken care of promptly. I really appreciate his professionalism and dedication to customer satisfaction. Thank you, Angel, for making the repair experience smooth and stress-free!

United Towing was Fantastic! My car needed to be towed from Danville to Concord, they came in good…read moretime. I called & asked for a Flat-deck and they honored my request without hesitation. I highly recommend United Towing, very friendly and fantastic service. Dana

Requested service, delay delay delay for many hours finally too late to get to dealer before…read moreclosing at 7 pm. Cancelled. Very disappointed just thankful I wasn't sitting along a road somewhere Insurance found different carrier that promptly came

Budget Towing was great to work with they went above and beyond. I had a Tesla that was stranded in…read morePleasanton and was originally from LA. They secured our car until a driver went up to pick up are car. Great service, wonderful people, I would do business with the again.

Was easy to communicate with scheduling. Came on time, called when 15-20mins away for early notice…read more Very competitive pricing for the service! Would do business again!

Golden State Fleet is the Best! I got myself into a unique situation where my inoperable classic…read morecar had rolled down the driveway and had gotten stuck on a curb. After trying, unsuccessfully, to get my car to move, my husband called Golden State Fleet for assistance. Sean showed up within 20 minutes of the call. I cannot say enough about how fantastic of a job he did. He was so polite and professional. He checked out the situation and knew right away what to do. He was able to get my car off the curb and to a safe parked location until I was able to get my car started again. Sean's professionalism and knowledge made me feel comfortable when he was handling my classic car. He used extra care to protect my tailpipes while loading the car on the bed of his truck. He was careful loading and unloading my car. If you find yourself in need of a tow or getting yourself out of a sticky situation, I highly recommend Golden State Fleet!

My vehicle ended up here after an accident, and due to some serious delays and mishandling on the…read moreinsurance side, the situation became far more complicated than it ever should have been. They absolutely did not create the problem -- but they still worked with me to help find a reasonable resolution when they didn't have to. That meant a lot. April, the operations manager, is very kind, fair, and personable and helped me navigate the logistics of having a salvage company come and pick up the vehicle. These are the nicest people you hope you never have to deal with -- but if you do find yourself needing a tow yard, you'll be in good hands here.

Picked up my Tesla on August 15th with the help from Keenan and the B&S Hacienda auto body shop and…read moreI couldn't have been more happy. Upon finding the shop via the Tesla app, I chose this shop based on how close the shop was and the reviews. They were very professional and transparent on the estimate, and helped me when my claims agent via Tesla was being very unresponsive. The repair took about a week after turning over my Tesla and it came fixed, cleaned, and looking like new. I couldn't be more happier. Now to deal with Tesla insurance about my deductible. Thanks again, Keenan!

Highly recommend using this shop, they are professional and honest…read more They did an amazing job on my car...looks new again. Tim, customer service advisor greeted me at the front desk, and started the process to get my car scheduled for service. Tim is so pleasant and helpful. Kenia, customer service advisor kept me informed of all updates. She's very detailed, thorough and very kind. Thank you Kenia and shop workers for making this a positive experience. There were a few hiccups along the way...with repairs and wait times, but everything got resolved. Josh, general manager was overseeing my job. He went above and beyond to help. In my experience, he saved me money and lowered my stress level. I could not have had a better experience, truly! My entire family has supported B&S Hacienda for years, and we will continue that path at the Pleasanton location.

This is my second time taking my Tesla Model 3 to B&S Hacienda Auto Body in Dublin. This time,…read morethere was significant damage to the font right headlamp/bumper/etc. due to a car running into me as I was entering a lane. There was a lot of damage that I thought would be very costly, and take at least two months to repair. Thanks to the great work of the team, insurance came through and the work was completed in just a few weeks. The car looks like new! I am always so pleased with their customer service and work product. I highly recommend this body shop if you're looking for really strong quality work and great car to both your car and you as a person.

Stellar work and service from Melanie, Josh and the staff at B&S. I'm very picky about body work…read moreand I took my wife's new Lexus here for a rear end repair as they are a Lexus/BMW certified body shop. Melanie helped ensure that our vehicle was fixed correctly as the other party's insurance wanted to cut corners. I highly recommended body shop. Thank you very much for all of your help, Melanie and Josh.