It went AWESOME! From the moment Tom came out to do the initial evaluation, to the crew doing the work, to completion. We are dedicated to giving as much accurate feedback as possible as we know others depend (just like we do) on previous customers experiences. We hope our feed helps. Tom, the owner: Very down to earth, professional, experienced and honest. He went under our home and gave us honesty of which was a breath of fresh air considering our fears. He could have easily said this is wrong, that is wrong... But instead he said this is what needs to be done and that does not need to be done. He expressed even if he did this, it would not fix that... He gave details of what he seen under the home and this is what it will cost, this is what I seen and it is just fine no worries. Cost factor was not the reason we chose him. We chose him as he explained everything, even explained things that did not pertain to why we needed him to come out, he explained the good about what he seen, the downer to what was seen, his honesty, personality, he was not pushy on hiring him. To say we were very confident and very comfortable. His way of business is not just business and through him, as well as his workers, his words at the initial evaluation proved true. He and his guys took care of family :). To his crew: They showed up on time, even after their distant drive. They were AWESOME! Smiles with greetings, great personalities and explained what they were going under the home to do. They were prepared. They were professional and each step of the way, they would let us know and even with "Ok you guys are gonna hear some really loud noise, it will be us doing... Clean up, oh my gosh, these guys are neat and tidy. They left nothing behind, not even dirt from their garbs they wore. They didn't dilly dally around either. They took a quick break, during the break it was down to earth talking. There are no negatives at all. I could happily go on and on how much we appreciated everything they did for us and not gouge either. Even if price was over our anticipation, they would be worth more. Very rare find and to think I googled what it was we were looking for. 2 popped up, Tom was the 1st call and we base a lot from 1st impression. So finding Tom, yea, we are the lucky lucky lucky ones indeed and would like to extend our thank you and gratitude to him and his crew. This company is a company to call upon. We believe in team work, when the guys were here it was if you guys need anything, please by all means help yourself as this is what family does :). Thank you again Tom and your crew. We will indeed call upon you and refer you to everyone in need. Larry and Terry read more