Thank you to the team for the incredible work installing our new door. It turned out even better…read morethan we expected. The care, precision, and effort that went into every detail were clear from start to finish, and we truly appreciate the time taken to make sure everything was installed perfectly. Excellent craftsmanship and a great experience all around.

We are repeat customers and this is our 2nd time working with Willie and Joe of Factory Doors and…read moreWindows. This time it was due to a tree falling onto our 2nd floor master bath windows and 1st floor kitchen windows. Willie communicated diligently with us and our home insurance in order to accomplish the job in a timely manner. Willie is easy to deal with and provided different pricing options from which to choose. They installed the ProVia brand of windows and we are extremely happy with the results. We highly recommend Factory Doors and Windows!

They did a good job installing new storm doors.They function beautifully and look beautiftoo. I…read morewould recommend Jasco to anyone.

I am very disappointed with the level of professionalism and responsibility shown by this company…read more Last week, I visited their showroom to look at doors and windows and spoke with the owner about the materials and installation process. We scheduled an appointment for Monday at 10:00 a.m. for him to come to my home to take measurements. After that, we planned to set another time to discuss the contract in detail. At 10:00 a.m. on Monday, the owner called to say he had something urgent to take care of and could not come, so we rescheduled for Tuesday at 11:00 a.m. However, on Tuesday, he never showed up--even after I waited until 5:00 p.m.He did not call, text, or provide any explanation for missing the appointment. This level of service is completely unacceptable. I strongly do not recommend this company due to their lack of responsibility and respect for customers' time.

They know your address and they know how to use it. After they refused to respond to my requests to…read morerepair the holes they created on the seams between the doorframe and door THEY installed and sending me a door that was not the color they promised, I showed up at their showroom. When they asked why I was there I told them why. The salesperson was upset because his current victims/customers were there and overheard. He showed up at my house to do his best to embarrass me. From my driveway, he started to yell at me that I cost him business. This time I have a ring doorbell to catch his unprofessional possibly steroid induced behavior. He cost himself business by being a liar. The owner came by my house after this fiasco and offered me paint so I could paint my door the BLACK color that I initially ordered. He had the gall to say that the espresso/black color went better with my house anyway. My house was under renovation so he proved my point-I'm not trying to match the current color. I'm matching what it will be. Lastly, the fancy keypad doorknob they sold me was not installed correctly because the door would not close!!! They came back to fix it to loosen the screws to accommodate the misalignment. I wasted over $10000 on this poor excuse of a business. RUN. It is not worth it to do business with this company. They also need promised satisfaction guaranteed but they don't mean the customer-they are only concerned with themselves. THEY ARE A SCAM.

Yelp Using Royal…read morewindows and doors has been a disappointing experience. We really believed we would have an excellent experience and the best customer service since we were paying top prices for customized doors. After we paid $25,000, we call with some problems with the two French doors. The screens on both doors did not work properly, the weather stripping ribbed off and one of the handles on the doors was stripped. Right after installation we recognize the poor customer service. We called, we emailed, we basically pleaded for them to help us with our concerns, however, the typical response from Salon was "let me look into it and call you back". And then he never would called back. Two years of poor customer service, it has been frustrating.

Professional from start to finish. Showed up on time, quoted a great price, did what they said they…read morewould do, were always friendly when I needed something, and the windows look great. Highly recommend.

Update, March 2026 - It happened again to a different window and this time the repair was SOMEHOW…read moreFASTER. I logged the project request with Benson at 12:41pm on a Saturday. The window was fixed by 2:41pm *the same day*. Unbelievable. I will never call anyone else ever again for window repair.

Worst experience ever. Charged the top price, provided…read morelowest service. Peter insisted on purchasing the doors and hardwares for us, and said that was the only way for him to guarantee qualities. We found many issues after the installation. The paint on the exterior door can be easily wiped off. The key of the security doors no longer works after several weeks usage. I lock new york ignored my phone calls and text messages. Refuse to provide manufacture warranty for the exterior doors. I end up paying extra money to replace the security door lock. Would I recommend this provider? My answer will be an emphatic NO!!!!

Locksmith by appt only... ridiculous!! I came back home and noticed my grandma was standing…read moreoutside. Found out that she locked herself out by accident.. I called this place and the person who picked up said they are not available and I looked here on yelp and it says by appt only. I guess no emergency service at this place.

Awesome!! Amazing expertise and accommodation! Mike is the realest! THANKS for your patience and…read morethe extra help!!

I called Michael to repair a broken window. He came within…read morean hour; took care of it and cleaned up. Nicest guy ever (and honest) and I would highly recommend him.

FANTASTIC job done on the windows for our entire home. John did beautiful work at a very…read morereasonable price. I plan to use them again when I change out my front door. Such professional and kind people. I 100% recommend!

My wife and I had 10 interior doors in the house by John. I would strongly recommend John because…read morehe is very dependable, trustworthy, hard worker and prompt (earlier than his scheduled time). John tells you the steps he will take and asks you all the right questions. He is very professional and knowledgeable with his work. The prices are reasonable, he does excellent work and gets good material to work with. Again, I would recommend him in a heartbeat to do my windows or doors.

We had the pleasure of working with NSE to install 13 new windows and a new door in our home…read more Although it was a huge undertaking the sales process with Eric was quick, easy and thorough and the ordering and installation followed in the same regard. We felt comfortable the entire time. Eric listened to our wants and needs and constructed an affordable option using the quality products we wanted! We then had Mike and his team install the windows during a 3 day process- always communicating, friendly and professional. They went above and beyond and any concerns we had were always taken care of immediately. They were all exceptional to work with. We would recommend NSE for any home window installation! They were all great to work with and superior in their craft!

NSE Windows was an amazing partner. They worked with me to meet my budget needs on my home where I…read morehad to replace 27 windows. My installer Mike and his team were phenomenal, they showed up on time, finished on time, and were incredibly clean. Extremely happy with my decision to work with NSE!