Dewpoint has been my HVAC repair company for 3 years, Derrick and his team are very honest, fair…read moreand knowledgeable. They have fixed multiple issues with both units in my apartment and have maintained them during the hot NYC summers. I wouldn't go to or trust anyone else for working on my HVAC. Derrick explains what he thinks the issue is, what needs to be done to fix it and what possibly caused it. You can tell he's been doing it for 20 years and has never tried to oversell me on anything I don't need. This company is a shining light in a sea of untrustworthy traders. Anyone looking to have their HVAC fixed I would go with Dewpoint. (Kendra who runs the office is very helpful and understanding too!)

After many frustrating encounters with a dozen or so other AC contractors who either never called…read moreback or didn't bother to show up at the agreed-upon time (this seems to be an industry-wide phenomena), I finally found Dewpoint. Bottom line: they're the best. Derrick showed up on time and fully equipped to get to work, and he had my three central AC units (poorly installed by someone else) up and running in record time, at a fair price, despite it being the first hot spell of the summer season. Derrick walked me through the process, gave me repair/replace options and an estimated cost, and then got right to it. Polite, professional and thorough, it was a real (and rare) pleasure to deal with someone who knows his trade inside and out and takes pride in a job well done. I can't say enough good things about this company. If you need HVAC service, these guys should be your first call.

Great service!!! Highly recommend! AAA++ Will definitely…read morehire them again!! Very satisfied

Thank you! Always patient and honest and helpful, and doesn't rip me off. Fixed my radiator, too…read more Tells me what the problem is and doesn't BS me.

FULL DISCLOSURE: I did not Utilize this company for any work whatsoever; this is a review of the…read morecompany's professionalism and is in no way a reflection of the actual quality of their HVAC work. I would not recommend this company because the provider did not show up for the scheduled time for an estimate. When I messaged them about this, the provider deduced that the error had come from me and that I had rescheduled the visit through Yelp. This was not the case, and when I asked for evidence of this occurrence, I was provided with nothing but a vague explanation about privacy concerns. Instead, the provider blamed Yelp and me for the scheduling error they created. I do not care if there was an error, but I do care about the lack of accountability on their part. The three things I look for when hiring a company are Accountability, Trust, and Reliability, all of which were absent in my limited interaction with this company. I decided not to go with this company for my project simply because if we can't get the scheduling and communication down right, then what horrors lie ahead when the work gets underway?

I called Pedro for an AC not working, he sent someone who looked said it was a dead fan motor…read more after he charged me $1000 to replace the fan motor and it died again a week later, he made up a story about sensors that trip above 95 degrees. It was none of that, its was a simple $15 part that had failed (capacitor) a week with no AC later I ended up replacing it myself. Pro tip if the fan is not spinning 90% of the time its the capacitor ask any real AC tech. He charged me $1000 for a fan replacement that didnt need it, lied about it being a "special" part, DO NOT trust this guy, he is either really bad at fixing AC units or lies and rips you off.

do not book them - very unprofessional and a money grab company…read more they told me they would come at 3pm - i called at 3:48pm and they stated the electrician is busy and will get back to me with their eta - i had to call back again and i still wasn't told an exact time they would come. save your money save your time and if you wish to move forward use your credit card so you can dispute a transaction immediately if they charge you without completing a service. they are frauds and unprofessional !

PK & Altman are not trustworthy. Took our deposit without doing any work. Find an ethical…read moreelectrician to hire. Avoid this company!

Incorrectly installed few brand new duckless HVAC units but when some issues arisen (leak of freon…read moregas, condensation water leaking indoor units, etc) stopped responding to phone calls, text messages and emails. Suggest you avoid using this company to prevent same results after you paid in full.

I hired Nail to service the PTAC in my rental apartment. He quickly accepted the job for the next…read moreday but texted me, once he arrived at my location and couldn't find parking, asking me to pay for parking and was quite rude about it. I hadn't encountered this before, but I paid through an app because I needed the service done urgently. Despite high charges, all he did was change the filter and briefly mention the AC was fine. A week later, the AC stopped working. Nail agreed to check it out but didn't follow up after our call. When I called him again, he was incredibly rude, hung up quickly, and promised to text me to schedule, but never did. He ghosted me, as shown in the screenshots below. The last text he sent was in Russian and I had to use google translate, he said he was going to spend Sunday with his family, then I never heard from him again. This was the most unprofessional and rude service I've ever encountered. I do not recommend him because of his high prices, rude behavior, and lack of follow up.

Steve and his crew replaced my apartment's central AC system earlier this year, a big job that took…read morea week. They were professional, on time and on budget. Steve is knowledgeable and honest, a rare find. Highly recommended.

After many years of working with Run Rite, a pattern of 'fix and break' emerged. Meaning, you call…read morethem to fix something and within a few months, something else conveniently breaks requiring more service and a hefty bill. When questioned, the manager got VERY DEFENSIVE as he could not answer the basic question of "how is this different" from what I paid for already. There are several companies in NYC area that provide similar services and I would suggest you do research on several (including RR) before you hire any of them. Their unwillingness to help clients understand what they are paying for and why there is always multiple visits is suspicious.

horrible service! they said they will be at the house at…read more1145am...i tried to changr ut to 130pm so i can do my errands. they didnt show up until 240 when i have to pick up the kids from school. when i told them they are late the old man said he can leave if i am going to be upset. so its okay to make me wait but god forbid he is wrong. dont expect these guys to do their job bc they can reject whoever.

Recommended by a friend of a friend. The central air in my house stopped out of no where. I had…read moreanother contractor come and couldn't figure out the problem. When william came, he checked a couple spots around the house and then checked that big fan outside and noticed a field mouse got trapped in the outdoor fan and blew a circuit. Quick fix and had my system working like new!

Our heater stopped working during a very cold week, and after trying to troubleshoot it ourselves…read morewith no success, we called a few companies to obtain quotes and see who could come out. Allan at Safeguard Mechanical was able to come the following morning (at 8:30am!) and diagnosed the issue within five minutes. He has a decade of experience in this space and you can tell - as soon as he looks at the appliance, he can diagnose the issue and give other suggestions. He walked us through what the issue was and charged us $200 total (for the service and the part that needed to be replaced). It is SO difficult to find good repairman, so I jumped on here to write this review asap so others know that Allan is someone I would recommend! I initially called the company and left a message with an operator who took down my information, and Allan reached out to me directly within an hour or so. It was easy to communicate with the company and Allan.

I was referred to Alan and Safeguard by a friend, and I couldn't be happier with the service. Alan…read moregave me a free estimate during the first visit, finding that my compressor was out. A few weeks earlier, I had had another crew come out and say that if my compressor went out, I'd need to upgrade the entire home system. "No they're just upselling, I can get the parts and freon and get you back in business for less than $2k," Alan said. "How soon can you?" I asked. "I'll get the parts tomorrow and be back the next morning, 7:30am," was Alan's reply. They were in and out in 3 hours, and everything's working great. Alan also inspected the whole house system and inspected my furnace, just as a throw-in at the end. Look no further. They'll get the job done fast and shoot straight with you.