Ashley and crew are top notch! I've been doing business with Aqua Dynamics for nearly 20 years (2…read moreliners, 2 pumps and now a DE filter and multi-port valve). Their word is always on point and they are always on time (even early in my experience). Keep in mind that in May, pool services are in high demand. Ashley et al don't "up charge" during busy months. Sure, they might take a while to get to you but you can bet they will and your issue will be corrected without a bunch of drama and B.S. Thanks again for another job well done!! R/Eric M Virginia Beach

I went with them because the guy that came out to take measurements told me they would replace all…read moreof the fixtures and our pool light, that hadn't worked since the previous liner was installed. They were more expensive, but was recommended by someone who repaired our liner and they made a good first impression. However, it went downhill from there. They never called to let us know when they were coming out. They would just show up at the house. I told them several times that we needed advance notification to make sure somebody was home, but they would just show up. They said the pool flooring all needed resurfaced, which I didn't feel it really did. There were just a few spots that needed patched. When they finished resurfacing the floor, it was rougher than it was before they started. The five minutes that Ashley was here, I asked about the pool light because nobody had done anything with it yet, even though I asked for it to be added onto the paperwork several times. He had me pull one up online and said the cost would be within $100 of that price. However, it was about $500 over that price that we saw online. Their communication was very unprofessional, and the pricing was double what the original contract stated. I would definitely not recommend this company. They're not trustworthy.

We purchased a Challenger swimspa from them which can't be installed without alterations. This is…read moreanother pricey and unnecessarily time-consuming adjustment. Let me tell you, they make sure they get their money but no costumer service whatsoever. Nobody from that place came by in person to check if the place is okay to put the spa on nor did we got any consultation and first hand information or instructions. Mike is the worse consultant whatsoever and Elliot doesn't know what's going on in that place. It seems they don't talk to eachother about ongoing business. If the product quality wasn't so much better than others we looked at we would've got out of that contract long time ago.

David came to repair our hot tub today. He was very prompt, pleasant and professional. He completed…read morethe repair in a very efficient manner, plus spent time answering all of my questions about hot tub maintenance. I really appreciate how quickly we were able to get our service scheduled and they were here within two days of my calling it in. Keep up the great service-I'm extremely happy with our technician and experience! Thank you!

HEADS UP -Would be nice to talk to a manager that isn't really ready to blame customer and only to…read moresay you need more work cause you "might" have touched the head. DUSTIN BROCK has worst customer service ever. Only suggestion he has is to "come back, replace, $$$". SCAMMERS PLENTY OF OTHERS OUT THERE!!

AGREE with others. They are scam artists. want upfront money and don't return if there are…read moreproblems without charging tons of $$$ HAD THEM FOR YEARS---- no more. Manager is rude and thinks the company is first not the customer. NEVER AGAIN

Brian's team installed a new liner in our 29,000 gallon pool three years ago and still stands by…read morehis work! We recently had some minor sagging in a few areas of the liner and after calling he happily swung by and took care of it, no problem. We were referred to All Star Pools by a friend and have no regrets at all. Great team, great pricing and great results, thanks Brian!

Brian at All Star has taken care of my pool for 6 years. He has done a superb job. We rent out…read morebeach house weekly in the Summer. He is there every Friday evening or Saturday AM to clean the pool for the next group. Great guy

can I have a bit of a scam going? We have two ACs and heating we paid $468 for the maintenance…read morecoverage. However when the technicians came today it was only for one AC they have to come back again for the second AC and heat, but when they came today, they were charging us $415 to have our AC cleaned technicians were great Cameron and Ada but the company they're kind of ripping people off because they're very anxious and eager to have a tech come out they blow up iPhones or text messages only to find out. Yeah they're going to find something wrong and it's an additional 400 and some dollars don't don't buy the maintenance agreement.

Had a great experience with Guy Smith Heating and Cooling! Ryan Shinn was our salesman and he was…read moreknowledgeable, honest, and zero pressure. He helped us find the perfect system for our home and made the whole process easy. Highly recommend asking for Ryan!

5-Star Service all around. We were losing 2-3 inches a day in our pool. Had Ryan come out to look…read moreat it, within the hour he knew exactly where it was and how to fix it. Personal, Professional, A+ Communication. Thanks Ryan!

I used Coastal once before several years ago to repair a leak in my in-ground concrete pool. They…read moredid a good job, though they did not reinstall my main drain cover they removed and said they would have to charge me for another trip to reinstall it. However this year when my pool started leaking again, I contacted them (starting in June) asking when they could come back out. Over the next two months, they told me again and again that they would be out in the next few days, the next week, etc. Unfortunately they never showed and never once called to tell me they would not be able to come out. After 2 months I was forced to find another company to do the repair. While I was calling looking for an alternative, I related to various other companies that I wanted to use Coastal but could not get them to come out. Two of those companies, on their own, told me that Coastal was known for that. Again when Coastal did come out a few years ago, they successfully fixed my leak and for a reasonable fee. But after calling them this year five times and being promised support, but never getting itt, I won't be a repeat Coastal customer.

My husband and I have done business with them several times over the years. Just there today and…read morebought tile for our redo of our master bath. Always great service!

been to the this store multiple times planing out a shower remodel and have always had great…read morecustomer service! Staff is friendly and knowledgeable from design to install! Prices are reasonable too, will continue to do business with this store!

I called this company for a diagnostic repair because my gas fireplace was not working. From the…read morestart, I pointed out that I suspected the pilot light assembly was the issue, since it is a common failure point. Two technicians came out and told me the entire fireplace needed to be replaced due to rust, quoting approximately $4,000. As an engineer who works on ships, I am very familiar with the difference between cosmetic rust and structural failure. The rust present was clearly superficial and did not justify replacing the entire unit. I decided to get a second opinion from another company, and they confirmed the problem was the pilot light assembly. They repaired and cleaned the fireplace for under $600, and the unit now works perfectly. I highly recommend getting a second opinion before agreeing to major replacements, as this diagnosis could have resulted in thousands of dollars in unnecessary costs.

I feel compelled to share my experience with Coastal Chimney & Contracting regarding a $3,500 gas…read moreinsert fireplace installation project. Their technician/project bidder, Adam, was polite and initially responsive. He was actually the primary reason I chose them over lower-bid competitor (Keithans Gas and Chimney Services) The scheduling process has been extremely disappointing. Timeline of events: Initial contact: December 9, 2024 Current date: February 22, 2025 5 canceled/rescheduled appointments Multiple no-show instances without prior notification The most frustrating aspects have been: Repeated requests to confirm appointments that were subsequently canceled No proactive communication about cancellations Being redirected between various "divisions" despite being a small company Having to take multiple days off work for appointments that never occurred While I understand weather conditions and unexpected situations can affect scheduling - I want them to be safe and understand some project need to bye dry. But the lack of basic communication and professional courtesy is unacceptable for a company. I've missed days of work to sit at my house waiting for them to show up. As a potential customer, you should be prepared for: Extensive delays - there's always someone else they have to schedule first Poor communication - Adam gave me his business card but his voicemail box is full and doesn't return calls or text The need to constantly follow up even though they send confirmations and then just say they were mistakenly sent. The quality of their work may be excellent, but I cannot speak to that as I'm still waiting for the project to begin after more than two months of scheduling attempts. Here's a copy of the appointments and quote - hopefully this saves someone a headache like we are going through.