PLEASE USE THESE INTELLIGENT TECHNICIANS! Hired this company to clean my downstairs gas fireplace unit. The helper Logan was super polite but smelled really bad. I actually overheard the other guy, Dave, who was very knowledgeable and helpful, trying to calm the little guy down when he started crying. I mean literally too. I did not fault the company for this weird behavior. Clearly they wanted him to stop acting like a little child. I thought this was funny because the Logon guy is so little, my 8 year old son asked why the little kid had a beard. My son sized logon up very quickly and began to jump at him like he was about to swing and he made the Logan guy cry a second time. It was sad but i think when my son flexed his arm at that logon dude, he may have wet himself a small amount. They did the right thing which it seemed evident he normally does this. I was scared for a short period of time that Logan was going to start randomly making a mess and throwing stuff screaming loudly since he basically was an animal but Dave gave him a treat and he finally took a little nap while his master finished the real work. They were on time, polite, clean minus the Logan crud, and hilarious too (like when Logan tried to pretend he was a normal and decent person. THAT WAS CLASSIC! Everything that was down stairs was impeccable. my upstairs was a bit of a mess but I know I made that mess. One of the funniest things about the experience was how the Logan troglodyte doesn't even seem to realize the level of stupidity that he is displaying. he is super funny though. Oh yeah and he worked on Gas Fireplaces but can't even spell "Soot." LOL how intelligent must one be to spell "soot" like "suet?" That's definitely good enough for me. I don't need someone to wipe my furniture down and vacuum my carpets, but I do need Brogan's to not ever bring that Logan guy around me. I know they fired him for many many a reason, but he is possibly going to get someone hurt one day. YOU REALLY SHOULD USE THIS COMPANY!!! And someone should hose that fellow down with a firehose and force him into bathing. he would like being clean if he got used to it. :) read more

i have nothing but great things to say about brogan's but especially my technician "Cowboy" I'm calling him Cowboy because i don't want to leave their name even though i have nice things to say about him, without his permission, and he had a really nice looking Cowboy hat on and in Virginia during the summer, i doubt you'll find another technician fitting that description lol. i had the Routine service, but it was anything but routine for me and it was nice to have such a friendly serviceman because i sure have had my share of curmudgeon servicemen. The only thing i would recommend is that you actually pay attention to the information that the online scheduler is telling you. It didn't upset me of course as it was my mistake, but i missed that it mentioned several times that the appointments are in five hour windows. So you need to be available during that window, and the technician will reach out to you about an hour before heading your way. I have not experienced this personally but after my blunder i went back to the schedule just to see how obvious it should have been (it was very obvious lol), and i noticed that it said if they know they will be later than the start time or they are running behind, they will call and let you know. I had to leave work unexpectedly (again my fault) because i didn't even open up the email confirmation all the way and just glanced and saw 5pm and got a call around 12 letting me know they were there. i had forgot that i12 was the time i selected not 5... but the tech waited and was super cool about it. also just FYI: if your pilot light is lit but the burner won't ignite, try bridging your terminal connection and see if that does the trick... if it does, it's your wall switch... i just saved you $200.00 lol read more

Exceptional Service from Ray at Brogan's Gas Fireplace Repair Virginia Beach I recently required the services of Brogan's Gas Fireplace Repair Virginia Beach and was fortunate to have Ray as my technician. The experience was outstanding, and I am more than satisfied with the work done. Customer Service: Right from the start, Ray from Brogan's was incredibly understanding and patient. He took extra time to explain the repair process in a way that was easy for me to understand, considering my learning disabilities. His respectful, courteous, and caring approach made a significant difference and set a high standard for customer service. Punctuality and Efficiency: Ray arrived exactly on time, which was greatly appreciated. He was quick to diagnose the issue with my fireplace and explained the problem in terms that were easy for me to grasp. The repair was done efficiently, and Ray made sure everything was functioning perfectly before he left. Quality of Work: Ray's expertise was evident in the quality of his work. My fireplace is now working better than ever, thanks to his skilled repair. He also provided helpful maintenance tips, which will be invaluable for keeping my fireplace in good condition. Overall Experience: The service I received from Ray at Brogan's Gas Fireplace Repair Virginia Beach was exceptional. It's rare to find someone who combines such high-quality technical skill with excellent customer care. I am thoroughly impressed and will definitely recommend Ray and Brogan's to anyone needing gas fireplace repairs. For top-notch service in Virginia Beach, they are the ones to call! read more

Well, I Couldn't be more impressed with Brogan's. They really are the best for gas fireplace related things. Called a couple of other companies to fix my gas logs. One of them didn't show up at all twice, and the other one - the chimney sweep company, that i won't name (unfortunately) did LOL. I say that, but its actually really funny in retrospect. They came to fix my gas fireplace, but all they did was clean it with a shop-vac and then when i stopped them to tell them it still wouldn't come on, they said "sorry, we just clean them we don't fix them." That's just odd if you ask me. Then enter The Brogan's Fireplace people and I am just blown away. They were on time (rare these days), they took shoes off when they came in. They were friendly to me, our pets, my family, and even the neighbors came by after and was telling me that the tech had offered him some tips on how to lite his unit, and he was saying he wanted to get his unit taken care of soon. If i could give the tech any constructive criticism, it would be to stop buying MOPAR manufactured cars LOL (i only drive fords). I will be calling Brogan's back once i get a new logset and they will install it. read more

We had just moved into our new home, and the other day our our heat went out. Now, I know you native virginian's might think that's crazy, but we our from Florida and it is cold still ! We called around and the soonest anyone could come fix the furnace was going to be in late may. Well even we wouldn't run the heat that late in the year, so then I thought "well, there is always the fireplace. So I go to turn it on and - nothing! We found Brogan's, and we could not have made a better decision. They dispatched a technician right away. He was polite, neat, professional and very thorough. He made sure we knew how to operate the fireplace when he was done. I don't know if that's standard, but it was certainly appreciated. They were in fact also not the most expensive. The only thing I would offer would be that maybe they could wear disposable booties. The tech took his shoes off which I appreciate the effort, but truly I prefer when contractor's wear the little disposable booties. They did wear a mask which was nice. Other than that it was a great service and I am very happy with the results. read more

I called Brogan's weeks in advance, and did not realize that the appointment was for memorial day which was yesterday, May 30th 2022. They called me in the morning and let me know that even though it was an error that allowed me to book at that time, they would send out a technician still. The technician that came out was on time, and he was wearing his uniform even though it looked like it was hot to wear it, as it was probably over 90 degrees outside. He did a great job cleaning the unit, and he quickly discovered the issue, and before i knew it, he had everything up and running. After the appointment I was a little short on cash and he was able to bill me for the service and I just though that was awesome! Not many companies will put the customers needs first like that. I will make sure to put in a tip for him, as it was in general a great experience. read more

DO NOT USE THESE MORONS!! Had these guys come out to clean and service my fireplace. One of these morons filled my house with dirt from the fireplace because he didn't know how to use a shop vacuum. Instead of doing the right thing and using his insurance to take care of the cleaning of my couch carpet walls tables blankets and everything that was down stair when this moron filled my house with suet from the fireplace. Instead he tried to send over molly maids. That's not good enough for me. I don't need someone to wipe my furniture down and vacuum my carpets. I have done this already and the suet is still here. DO NOT USE THIS COMPANY UNLESS YOU WANT TO DEAL WITH MORONS!! read more

Let me start off by saying thank you. you really made my mom happy, and her fireplace looks great too! i liked how easy it was to set up the appointment for her online. Was not a bad price either, and i was delighted to learn that you do a cash discount. I don't have a gas fireplace myself sadly, but i will for sure be calling you out to do mom's fireplace annually. read more

I called Brogan's for a routine gas fireplace service. They were on ball... cool online schedule system and they showed up on time and made sure my unit was taken care of. I got the white glove service and I will definitely me calling them back because not only is there service amazing but their price is amazing too! read more

I'll keep this short and sweet people... Great company! I needed my gas fireplace serviced, and they were on time! the integrity olf their work is impeccable! They made short order of my unit, and for the price, i can't complain! Will; definitely use Brogan's Gas Fireplace again! read more

I called Brogan's Gas fireplace because they aren't very far from me at all, and they are highly rated. I was not disappointed, and i will be recommending them to everyone i know. read more

Easy to make an appointmnt. Love that the tech texts prior to arrive so I do not have to sit at home waiting. Highly recommend!

Been using this awesome company for years. Techs are highly knowledgable and services are affordable. Highly reccommend!