My spouse had originally spoke and arranged with the broker to move our household condo contents from FL to NY. The broker said the movers do two or three runs per week. My spouse was asked and advised the broker of what was to be moved of many estimated boxes and items including a curio cabinet, two etageres, china cabinet and a 48" glass top dining room table with 5 chairs. The broker assigned a company named, All Saint Movers, who showed up late at 12:30 pm with an extended U-Haul truck, not a long trailer. Upon arrival there were two movers. The lead was nice and a hard worker who wrapped all the furniture and everything we hadn't already boxed. I explained to the lead upon their arrival the 5 or 6 items that had to stay and were being donated and he commented that the glass curio shelves, china cabinet shelves and dining room table top would all be extra charges beyond what my spouse was quoted since they had to be wrapped. What curio or china cabinet doesn't have glass shelves as originally stated? Does this type of furniture have nothing and you just pile everything on the bottom 7' high? I noticed the other mover who didn't speak English using my stepladder, taping it to their dolly to extend the dolly, even though they never asked me, then they took packing tape and they made loops from it and twisted it to form a rope to tie everything down instead of strapping or bungee. I asked him where their moving truck was and he said it was up north in Tampa! Needless to say, they were there until after midnight!! Around 11pm I could tell they were tiring he still had expensive Barcelona chairs, a tool tote (that the broker recommended) they used to hold the door open for 2 hrs and a carpet cleaner that were left and he was shocked when I asked him was, he taking these! I never said they weren't going. Once they picked up our contents the contract and all email information were no longer accessible on their site! My DR wishbone chairs along with these last few pieces weren't even wrapped in moving blankets because they had run out! At that point of the night, he wasn't sure if all would fit in the U Haul and was shocked, I wanted my step ladder back. I asked him who would be responsible for transferring our contents to a regular 53' moving van and he said he would the next day in Fort Lauderdale to a van already partially loaded. Daily calls to their customer service from our hotel in NY never provided any updates only misinformation by them. About a week later while still at the hotel we found out it was all a lie that the company only had one van and it wasn't there partially loaded as I was told and that our contents were in a warehouse!!! None of what customer service would say never happened and after about 10 days of staying in a motel and getting constant excuses or wrong information our condo contents were finally received in NY. Not in the 2 or 3 trips weekly as the broker stated but 10 days later!! When they finally arrived for the move to unload on September 13, 2024, they insisted on the payment balance right before they would unload. They said that the armoire I had they couldn't get up the stairs so they ended up leaving the armoire two floors down in the finished basement. After they left, I had noticed multiple and multiple things that had been damaged. I had an end table from the Waldorf Astoria hotel with a marble top that was cracked and looked like they took a sledgehammer to it. The unloader lead claimed to my spouse it was synthetic which it was not! I had 5 black wishbone dining room chairs, which the painted arms got all scratched up because they had never put padding around them. Two decorator armchairs had the wood arm tops scratched since they weren't padded. I had an antique oil painting that has a chip off the paint that I'll have to get restored. The china cabinet has a small quarter round molding unattached and the brass frame around the keyhole missing. They also chipped one of the wooden stands I had for a sculpture. I still haven't unpacked the boxed fragile china, crystal, or antique ceramics, yet but I understand that since I packed them All Saints Movers is not responsible. Once we received the contents many boxes were removed and repacked by them. I don't know why, possibly because they didn't pack or load it all correctly during the long loading process from FL. All Saints charged us $1600.00 extra for the glass packaging and then another $1800.00 upon delivery for volume overage. Why wouldn't the broker or company send someone in advance to estimate and look beforehand as United Van did when we moved to Florida? Upon delivery they held our contents hostage until they received the remaining balance for the glass wrapping and extra volume totaling $3,400.00. All Saints Movers are unscrupulous and scammers. We should at a minimum receive the $1500.00 extra they charged for packing the shelves they were told about far in advance. Do not recommend read more

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Last month they gathered my belongings and We're to deliver. Phone is disconnected. What is going on? I note that the company might not exist yet they have thousands of dollars worth of my life? read more

My experience with All Saints Movers began ok and even received a discount for military. Upon arrival the movers didn't have anything to wrap my furniture in ( i provided blankets). This was specifically requested before I confirmed the move that my brand new furniture would be wrapped. This information was not provided to the movers so they were nice enough to go out and purchase some before they started. Upon arrival at my destination it was discovered that my new furniture was scratched. (CSR said its due to items not being strapped, but it doesn't really matter if they are strapped or not if they still aren't protected plus I had straps and rope if the movers needed them which was a waste of money.) Items that I communicated to wrap were not and placed on the the truck when I was not watching. I even tipped the movers for what I believed was a great job. If you don't have new furniture and don't mind a couple of scratches on items then feel free to let them do you move. These are just a couple of the photos from the move. ***update from manger response**** It's funny how you have enough time to respond online with multiple paragraphs but didn't have enough time to take my phone call about the issue. I had plenty of moving blankets, I had 12 only 5 were used the rest were left on the truck which you can clearly see in the picture (lol lies). My storage unit was a 10x15 not a 10x20, so you're actually saying I had one feet extra for them to load my stuff (more lie).Yes they did wrap my glass, but I did not ask them to. I asked them to wrap my headboard and dresser which was not wrapped or used with blankets which is shown in the pictures. Straps or not your movers placed the unprotected decorative side of the headboard against the wall which is the reason it got damaged (who teaches that.?) If your company did not provide protection your CSR should have mentioned that in the very beginning because that was my main priority expressed from day one or I didn't even want the service, so there are actually no excuses for these actions. The movers that moved my stuff prior did use moving blankets they just did not use wrap. But they did take the time out to show me all minor scratches I had previously before they were put into my storage unit. These scratches that are put on there or through your company. I know it's sad to be the cause of someone's furniture being destroyed but the truth is what it is. Just because you have a loop hole to not be liable for destroying someone's belongings doesn't mean you don't take the time out to treat it properly. read more

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horrible service seriously!!! leaving the job unfinished!! who does that.. and liars stating we were rushing them ., no way !!! bad service ., i was thinking the job was all done the bed wooden screw missing and they were not put in correctly it takes 13 screws in each side only 5 were in ..,smh ., the boards backwards unreal read more

I like how the say " give us a call and see how we can amaze you" ... well, I guess they did by not being on time or even bothering to call and let me know they're gonna be late. 4 hours later I get another txt saying - " not sure what time I'm gonna be able to be there" . Very disappointed, total disrespect! Moving is already stressful but they manage to make it worse for me by not showing up . They're NOT RELIABLE AT ALL , don't waste ur time with these guys. read more

Awesome movers. My move took longer than expected and I know that they had another move booked. They didn't stop to take a break, I didn't see them on the phone and they moved fast!!! I feel sorry for the person that had to have their move pushed back but I can tell you they are worth the wait. read more

This company is HORRIBLE. I schedule with them a last minute move. We confirmed a time for the next day move, discussed location, payment and what they would be moving. On the day of the move, there is no communication or response to my calls or text. I was left high and dry and I was against a deadline to get the items moved. Not a dependable or reliable company! DO NOT USE ALL SAINTS!!! read more

Contacted All Saints Movers a week ahead to schedule a move. Informed i would get a call 30 minutes before appt time.....which would be at 9:30a on May 31. I called at 9:30a, answering service, called at 10a, answering service. NO RETURN CALL OR NO SHOW!!!! Since i asked for senior discount, maybe they had a better $ job, i dont know, i can only guess!!!! Seniors, dont waste your time........go somewhere else!!!! It was a stressful morning, but i found reliable movers.....same day!!!!!! read more

I set up appt on a Saturday for the following Friday. I called back to confirm and ask a few questions on Wednesday (2 days before appt) and male I talked to didn't even have address right!! Something didn't feel right at this point! Sure enough Friday came around and NO phone call and NO show!! I hear about companies like this but never thought it would happen to me! read more