I am always renting cars with Hertz due to the high quality of car, reliability of service,…read moremultiple convenient locations and competitive prices. However, there were a thousand things wrong with this rental experience in Passaic NJ, on Oct 10 2025. I get to the rental place and I get told that "they're out of cars. sorry" with no regards to the fact that I had a RESERVATION for a car and that they already have a man there waiting for a car to be returned. The lady basically shrugs and implies there's nothing she can do, not even giving me an alternative solution or a phone number to call. I look up a number myself, step outside the establishment and call myself. The employee I spoke with on the phone is somewhat helpful enough to get me a car at a nearby location of Clifton NJ, and with the promise that I would be reimbursed for my car share ride service to the new location. I walk back inside the Passaic NJ establishment and there's a new employee (man) I hadn't met with before. The first employee (lady) asks me if I fixed any problems, and I tell her I am going to the Clifton NJ location to pick up a car. Both employees speak at the same time, saying "wait that's us" and "that car is being returned here". I am visibly and understandbly confused and one of them say "yeah I know it's confusing, but you can get the car from here." While I am waiting for the car to be delivered, a couple walks in to pick up their rental, saying they are 30 min late, and one of the employees has the same message to the couple: "Sorry we are out of cars and you're late so we gave yours away" while the website and contract clearly state that they will hold the reservation for 2h the employee says "that is wrong it's actually 30min and you didn't call us to let us know you were running late." All of this is unacceptable for a service I am paying a significant amount of money for, especially as a member with President's Circle status. This delayed my trip for at least 1h resulting in me missing part of my conference the next day. I am requesting a refund of my money as this was a significant inconvenience of my Friday and the rest of my weekend plans, on top of losing the money I spent on conference and hotel bookings. Additionally, I will not be paying for any processing fees for tolls, as I am trying to get my car registered in the Pennsylvania tolls by mail website and the website is not letting me submit the car plate saying it is registered to another user. This on top of everything else I already submitted is unacceptable and just another way to ensure I send more money your way for bad service. I am not opposed to paying what I owe in tolls, but the unnecessary and excessive service fees are completely and utterly unacceptable.

These guys saved me! I was scrambling to find a rental car at the last minute due to my car having…read moresome issues. This location had a car available so I showed up 20 minutes later and took a car out. The 2 gentlemen working here are super nice and courteous! It was a great experience overall.

PROS: many trucks to rent and many boxes to buy all at good prices. The staff has a decent…read morepersonality for the area they're in CONS: hardly any parking and the boxes aren't categorized by size so you have to look at the measurements of each box to find the one you want OVERALL: I recommend coming here and buying boxes or renting a vehicle. I think you'll be in good hands

This past weekend, we went to multiple Home Depots and called rental car companies to look for a…read moremoving truck. After no luck because it sold out quickly, U- HAUL truck was the way to go. If you haven't done it before, reserve the selected time online and have your driver's license and car insurance ready. The U- HAUL truck we had was the 10 foot option. Great size for heavy moving purposes and to fit other smaller items. The price was reasonable for alloted time we used on Saturday. Availability was key to our search that morning. Overall good experience if you ever need to use U-HAUL for any type of moving. U-Haul provides other moving purposes, equipment to make everything accessible and convenient when you're ready to go.

I'm astounded how does location stays in business?…read more I stopped in to check about renting a car dolly and I was told that they have it just call back to make the reservation and for a whole day. It's been impossible to get in touch with them. They don't call back like they say and they never answer a phone .

Surprise (or not)! I've got another *ONE* star review to add to this UHaul's collection of bad…read morereviews. We rented two trucks for our move on back-to-back days. On each day, we made sure to make note of the gas tank at the beginning of our move and on each day, we went out of our way to stop by a gas station and fill the tank back up to where the line was. And much later, we found that we were charged an $80 tank filling fee for each day ($160 total). We obviously called to argue these charges and after two days of investigation and back and forth were able to reverse one of the charges because they couldn't find documentation of any gas check occurring at all. UHaul refused to reverse the second charge because they did have a picture that showed the tank line being 1/32 of a tank lower than starting. However, we noticed that the picture had a timestamp was 2+ hours after we returned the truck. We asked them to pull video footage which showed the truck was left at check-in (i.e. left on) at the direction of another UHaul employee. Gee, I wonder if an idling engine could use up any gas? Was this enough to reverse the charge yet? Despite all logic, they devolved into repeating the same line over and over, that they could not reverse the charge and we could not speak to the manager of the location. These people are the scum of the earth, who in addition to tacking on a lofty penalty charge, literally robbed us of the extra gas that we put into the tank, as a result of their own incompetency. UHaul might be too big to go out of business, but here's to hoping this location does!