My hot water heater was leaking, with water soaking part of my wall-to-wall basement carpeting. The…read moreplumber who came to my aid (on Christmas Eve) and stopped the leak referred me to ProDry. I didn't expect service on the holidays, but Dan came to my home promptly on Dec. 26. He assessed my situation and concluded that it could be sufficiently addressed by using a couple of those industrial-strength fans on the floor. That was a relief! The carpet is nice and dry now. The cost, negligible. Dan's sister and another fellow from the company retrieved the fans. Everyone, including the woman who answers the phone, is extremely pleasant, and they are excellent communicators.

Mike and Galena run this family-owned business and they treat their customers like 'family'. Our…read moreentire experience during the water damage from both of our downstairs bathrooms was met with professional and personal touches from ProDry Restoration. They arrived quickly and put our anxiety at ease. Then went into 'do' mode. Every person on their team took upmost care of our home. We give ProDry Restoration 10 thumbs up:)

I used Servpro of Wheaton to repair my bathroom, laundry closet and bedroom after water damage…read morefrom upstairs .Bob Towne and Abe Gonzalez were the project managers . The work was all contracted out to multiple people and was absolutely terrible. See attached picture. There was no quality control or checks done at all. - The paint jobs were not completed and looked like a child did it. They left corners unpainted and did not replace the trim. - The bathroom shower door they installed was a foot shorter than the original . - The vent cover was put on crooked . - They lost the faucet cover to the shower handle . - They reconnected my washing machine incorrectly which led to my entire condo smelling like sewage . They did send someone to correct some of the above but that further delayed the project. They never gave me an explanation why they used such a shorter shower door but I assume it was because they ran out of money due to having to have so many people come to attempt to correct all the mistakes . Even worse, the job was finished 3 months past what they originally estimated. I would not recommend.

The team I had was amazing!!! Brian, Elizabeth and Miguel did a fantastic job cleaning our…read morebasement after having it waterproofed. There was dust everywhere from jackhammering. They cleaned every nook and cranny and disinfected it all. Ductwork, hvac unit and exposed ceiling joists, appliances (tedious work) was all cleaned. The price was fair for a full days work for three people. I highly recommend ServPro of Wheaton/Glen Ellyn 100%! Polite, respectful and hardworking! Thank you!

We had a sprinkler break in the basement of our condo building last summer, and needed remediation…read morequickly. 2nd City came to me via recommendation - already a good sign. They contacted me promptly, sent a crew quickly. The crew explained their recommended approach in detail, and the schedulers followed up with me while the job was in process. We were kept in the loop the whole time. Easy and well-coordinated followup visits to check the progress of drying things out, and retrieve their equipment. Some minor snafus with post-project email communication- sounded like a system email problem- but it was resolved in time, and didn't impact the quality of the work. Strong recommend.

Representative was totally non-responsive. We had to hound them for weeks to take next steps. When…read morethey sent us the demo invoice it included visits to "monitor the drying equipment" that never happened. When we tried to move things forward with the company, the representative blatantly lied about previous conversations and requested next steps. We are now shifting to have other companies bid on this project, meanwhile our roof is leaking and we have no drywall and insulation in our living room.

I am very pleased with this service. The guy arrived on time. He was friendly, and professional. He…read moremade sure all of my questions were answered before and after the cleaning. He gave me advice on spot cleaning if my puppy has an accident. My carpet and stairs look great. The price was very reasonable. Thank you EcoClean.

Terry did an amazing job , thank you so much , My carpet…read morelooks and smells so clean ! He worked really hard taking stains out of the carpet , And went above and beyond.. Thank you

These guys were amazing to work with. We got our siding replaced. Team came out in brutal ice and…read moresnow to get the job done. They were quick, efficient, and everyone we spoke with from adjusters to billing were incredibly personable and kind. Prices that we were quoted were the most competitive in our area. We are already planning to work with them on future projects. I will recommend these guys to everyone I know!

Run!!!!! Run very fast!!!!! This company tried to steal money. What I mean by steal is super…read moreinflate the price for siding. This company was going to do a siding job until I caught them in the practice of being shady. I bid my job with several other contractors for the same scope of work and all were reasonable and within the same ball park for the job. Note: the other companies were local and highly reputable. This company CrossCom Inc. tried to tell me for 18k I could only get siding for my 1000 sqft of coverage needed. Siding choice vinyl minimum thickness, basic color option. I would have to pay extra for trim, soffit and fascia. This company are known as storm chasers and need a contract signed where you pay them 3000k if you cancel. However whatever the insurance company pays they will only do a quarter of the work and take money for a full complete job for siding or roof and try to charge you the difference. They will attempt to make you believe it is not enough to do the the complete job. In the end they have charged for a complete job and only done a quarter of the work and will charge more for a complete job than what it cost. When asked why they are over charging work they replied they can charge what they want. In simple terms if your dumb enough to pay we will take your money. Not a company I want touching any sqft of my house. Very shady storm chaser process type of company. They will talk bad about your insurance company and use all kinds of inappropriate language. In the end they are everything bad they said about insurance companies. I really hope other home owners do their due diligence when approached by this company. Very snake like and condescending. I dodged a bullet and hope others watch out for this place and steer clear.

After a recent basement flood Rapid Response Restoration came in and removed all damaged furniture…read moreand belongings, tore out damaged dry wall, removed mold and cleaned tile flooring. Vance and Manny worked tirelessly to make my basement dry and safe again. I am so glad I found them - fair pricing and dependable, professional service. Many thanks for helping me through a very difficult situation!

I spoke with the owner, Daryl, over the phone regarding an inspection -- the customer service I…read moreexperienced was unparalleled. Daryl requested photos and a description of the issue which we discussed in depth. Even though the service requested was not appropriate for Rapid Response Restoration, Daryl still offered to provide advice and help any way he could. That type of customer service is rare these days -- Daryl is a good and honest man.

I had a sump pump fail and my plumber recommended Chicago Water and Fire Restoration (CWF…read moreRestoration). Joseph Lopez came out for the quote, was very professional and nice. Got my quote. Then the next day Joseph called me back, he had done some research, spoke to a Radon guy and was able to amend the quote to much less as they didnt have to amend the Radon plastic. Then, today, Dave and Edgardo came out to do the work. Both were extremely Professional and nice. They did an exceptional job remediating the water issue. I highly recommend this company and their staff.

Wonderful company! From the folks who answer the phones to the project managers to the people who…read moredo the labor. They are people you can trust. They are available 24-7 which is needed in these types of emergencies when mitigation is going to be done. They came out within an hour of me calling them. They are great with communication and took their time inside my home and with my belongings.

Fast, reliable, great communication, and excellent work. Would highly recommend and will be using…read morethem in the future. Thank you Nick and Bogdan!

On time , clean , polite, did an amazing job, new bathroom sink, flooring and painting. They came…read moreto the rescue after my first Contractor did a horrible job in the detail finishing. I will be using them 100% in my next home . A+++

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.