I brought in a formal floor length dress to be pressed from the waist down and to have the 13…read morepleats pressed as well. I was very specific. I even asked how they'd know not to mess with the top and how they'd know to press in the pleats. The person helping both then and when I returned for pick up were both nice. But the dress was supposed to be ready at 10am and I didn't get notification until well in the afternoon. What was a deal breaker was that - even after they'd counted the pleats to charge me extra - they'd not been pressed and I did not have time to wait as I was going out of town for a wedding. What I didn't like is that they seemed to kind of brush the whole topic off as if it wasn't a big deal. I had to ask about getting money off of the bill because of it and here it turned out that they actually did charge me for the plates but didn't even offer to take that money off. I had to ask about getting money off of the bill because of it and here it turned out that they actually did charge me for the plates but didn't even offer to take that money off. The last thing is that I had the dress on a special hanger that I knew it would stay on readily and not fall potentially on the ground or to the bottom of the dry cleaning bag or whatever - I asked the employee if I should just take it with me to assure that the dress gets put back on that hanger - and they said no to leave it with them and they'll make sure I get it because that will make it easier for them that it will not fall off the hanger. When I got the dress, it was on just a regular metal hanger that they taped the dress to and it very quickly fall off of the hanger in the car the floor as I was driving. And, again, this was a formal floor length dress and they brought it out without a dry cleaner bag on it and seemed surprised when I asked if they had something to put over it like that was an usual request. I'm not certain if your rates are within the average range of most dry cleaners but that was a lot of money to pay to not get what I asked for and to have it done kind of half arsed.

Pilgrim's has been my go to Dry Cleaners for over 30 years! Yes, times have changed over the years,…read moreand attires for work has gone casual, so I no longer wear a suit to work therefore, I don't need to get it cleaned, so I don't go to Pilgrims as I used to, but I'm still grateful to have a continuous spot to l take in my winter coats yearly for cleaning and a place to go to get my alterations done! Thank you Pilgrims, I am grateful for your continued quality service and excellent value over the years.

I don't do dry cleaning very often, in fact it has been years since last time. My husband now has a…read morepair of trousers that need dry cleaning, so I guess I will be a more frequent customer. I went to this location after looking at reviews for other locations. I agree with the others. Service was quick and friendly. I dropped off on a Thursday or Friday and was able to pick up on Monday (9/2025). Trousers appear to be clean and pressed just fine. I was emailed and texted when they were ready. The location was in a strip mall and was easy to find with ample parking. There was handicap parking right out front. The cost for one pair of trousers was $13.66.

Awesome service, just wish there was one near Circle Pines, since we moved I can't find a cleanersread more

It's difficult to find a convenient wash and fold cleaners in downtown Minneapolis and with a 24…read morehour turn around. This is THE place. Great location and great service. I'll be back!

We needed some clothes laundered when we were in Mineapolis.. Looking on Yelp, we found a Pilgrim…read morestore. We did have to signup for an account. We gave them the laundry at 7 the morning and it was done by 1:00 PM.

I frequent this location for hemming and am a big fan. I get stuff in before Tuesday and pick it up…read moreFriday and the alternations are always top notch. $10 for a pant hem is a great value, especially in the cities. Alterations are sent out, so I always make sure to pin myself and send it pinned so they know the length I need. Laundromat itself is always calm whenever I've stopped by and staff is helpful and responsive.

BAD! :( I haven't been here in a while and it has taken a…read morenose dive. Most of the washers are broken. The two I could use, same size... one didn't give me the extra rinse I paid for and fished 13 minutes sooner than the other one that did do the extra rinse. One dryer gave me 5 minutes and the other gave me 8 minutes. When I brought it to the attention of the attendant, was told, that's just what they do. Additionally, all three dryers had different temperatures so I had to wait for the hottest one for three different loads. The place is no longer clean. The floor and machines are actually dirty, not dusty, but grime and who knows what else on the floors and the machines. Does anyone know if it's under new management...? This place used to be REALLY good... but not currently :(

Ventured here as I was supporting West 7th small businesses. Have you ever seen a drive up / drive…read morethrough dry cleaner? My either. Pilgrim makes it convenient for those on the move, those with kids, or those who want to skip the indoor interaction. Pilgrim makes it easy to drop and pick up items and has fair and reasonable pricing. Thank you!!

Had several items dry cleaned here including business clothes, down comforters, and dresses. They…read morehave been great and very happy with my visits there.

SCAMMMMM so I went in this morning to get a wash n fold service everything was fine untill they…read moretold me the price was $83.99 for 18lb of cloths highly do not recommend taking your clothes here.... I went down the street to clean and press and they were $45 DO NOT RECOMMEND

They used to be pretty good, but their quality and service has gone down in recent years. Although…read moreI appreciate that they are now 'green', they are not able to get stains out, and, worse, don't seem to care. Most recently I had them re-clean a sweater that had food stains that seemed untouched by the first cleaning. In place of the yellow food stains, the sweater came back with hard grey stains, and *additional* grey stains. I will no longer be using these cleaners.

The BEST dry cleaning in Minneapolis. Linen shirts came out like new. Stains removed from husband's…read morejacket. Also took comforters when they offered a special, done perfectly and packaged in storable zippered bags. A little pricey so took advantage of deals they offer. And cleaning is often done ahead of schedule! Just the best!

This place ruined my friends pants. They told her they would fix a small area, and ended up…read morestitching on a large patch that made the tiny issue, extremely visible. They will not offer a refund either for their poor work. DO NOT take your clothes here.

Picked up my coat tonight. There was crud on the front and caked on fuzz all over. Spots that I…read morerequested be cleaned are still there, as if nothing was done. Showed them my coat, they then, at first said they wouldn't keep the belt, then after I said that it was part of the whole reason I brought coat in for cleaning, they then charged extra. Belt is still filthy. Cool. Update: Lisa reached out to me and offered a credit in the account and apologized. I'm leaving the country for a little while but will take coat back for a second chance when we return and update further. Appreciate the prompt response.

I brought my laundry here for wash dry and fold services. Upon return many of my items were…read moremissing. I tried to speak with someone and no one has returned my call or addresses the issue.

Awesome!! Very clean compared to other laundromats I've been to. One of the machines wasn't working…read moreproperly, it kept shutting off while drying, and the guy manning the store came over to trouble shoot with no luck so he gave us a different machine to use at no cost. Other patrons keep to themselves, children are looked after and not running around, good area with food places super close too!

terrible customer service . took my money but did not start . I asked and told the old lady several…read moretimes that it took my money but it did not start. she told me the bank took it but they didn't blah nonsense . all I wanted was for them to at least start it since the money was taken out of my account. they did not want to do that. lady told me "sometimes you gotta press it twice" press it twice ? when the instructions say press the button once for it to start. 0/10 experience for my first time ever going to a laundromat .