Allen Edmonds is my introduction to quality leather, Goodyear welted dress shoes. I have slightly wider feet and buying shoes online without trying them on first is a huge hit or miss. This brand is one of the only shoe brands with shoes of this quality that I can try on in store. Scott helped me find my size in oxfords and loafers. I've added 3 pairs to my rotation in the last month. Look for shoes on sale. They have great deals with a huge selection and lots of widths. This is the most accessible quality dress shoe brand by far. read more

I'm extremely disappointed by the Allen Edmonds Factory for rejecting my request for having my favorite pair of shoes recrafted without consulting me. Over the years I have bought and owned several pairs of Allen Edmonds shoes and belts and the main reason from buying AE was because of their style and their recrafting services. However, rather than explaining, my shoes did not get the attention I was hoping for and frankly I no longer have any faith in AE brand or quality. Needless to say but I will never buy another pair of shoes or any other products from AE! read more

Great shoes. Ask for Scottie. Best sales man and really help you choose the right shoes. He's very observe the needs of the customer. Really enjoyable experience and made my decision to buy the right thing. My fiancé is super happy with the selections provided to us. Not only the service was amazing but the quality of products are top notch. read more

My husband needed a pair of great quality dress shoes for an event on the same day. The selection at Allen Edmonds did not disappoint! We were fortunate enough to be helped by Dan. From the get go, Dan was extremely kind, patient, and professional. Instead of asking my husband what size shoes he normally wore, Dan measured for my husband's shoe size and determined that my husband can go with a smaller size but wide. It was really great to work with Dan because he listened to my Husbands wants and was not at all pushy; plus he really knows shoes. We ended up with a nice pair of dress shoes and a matching belt (which Dan helped choose). Overall, my husband was extremely happy with our purchases. The shoes and belt were really well made, and of good quality leather. Such a value for the price that we paid! If you need to buy a pair of beautiful men's shoes, definitely ask for Dan at Allen Edmonds! My husband is really happy to say he's officially found his shoe guy! read more

I haven't received my shoes yet, so this is a review regarding the service only! I'm picking shoes for my upcoming wedding and have been crushed under the ton of options available out there. Even at Allen Edmonds alone, there are many great choices and it can be quite difficult to zero in on "the one". Enter, Kyle. From the very first greeting he was very friendly and as we talked, it was very apparent that he is extremely knowledgeable as well. He was able to help me process all the available choices, was patient with my plethora of questions, and helped me zero in on the right shoes. Service like this is hard to find these days, but I can confidently say that it exists in spades here at Allen Edmonds with Kyle. Thanks again for the awesome experience, Kyle and AE. Looking forward to wearing my very first pair of Park Ave's! read more

Visited yesterday to try on some shoes and was greeted by an extremely rude female sales associate. She was arrogant and would answer my questions with one or two word answers when I was trying to learn about the different shoes and what made Allen Edmonds special. I loved the shoes I tried on but refused to buy it there due to her attitude and arrogance. I will be purchasing it online with a discount. Not worth the disrespect. read more

Super friendly staff who are looking to get you into your best fit shoe. These shoes are going to last you for a long time. When they are seemingly on their last leg, you can pay to have Allen Edmonds completely refurbish them. I've had several shoes from this location and I'm always satisfied. Super comfortable and great styles. I'm a fan. read more

Kyle was super professional, helpful, and just a great guy. I was actually a little bit nervous going in because I thought maybe the atmosphere of a higher end shoe store would be a bit "snobby," but Kyle was just a super chill guy and made me feel very welcomed and appreciated as a customer. I ordered a pair of Dark Chili Fifth Avenue Oxfords in size 9 D online for store-pickup because it was the last day of a sale they had at the time, but I was still planning on trying different sizes while I was there just to make sure since the last pair of AE's I bought were too big for me. Kyle was kind enough to help me try on the shoes I ordered, a pair in a different color, and a pair half a size down. He noted that my wider-skinny (I have a lower instep) feet means I have to wear medium-width shoes that end up leaving the shoe too roomy, so he threw in a couple of tongue pads to take up some of the extra room in the shoe. Thanks Kyle! read more

Huge shout out to Dan & Kyle! These gentlemen are true professionals that know how to provide the best possible customer service. They are a valuable asset to the company! read more

Allen Edmonds - This store is my kryptonite! - Shoe Stores Near Me - Costa Mesa, California

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I came into the store late Friday night with a pair of shoes I purchased online. They arrived a little dull and I needed to polish them before my wedding the next day. James greeted me and asked if I needed assistance. I told him the condition of the shoes and he graciously polished them for me and showed me how to care for the shoes in the future. He really saved the day for the big day. Will be a life long customer. read more

Great products Great service Monte the Attentive Sales guy was great I'd buy again because the quality of the shoes and quality of the people read more

I was looking for a good quality leather shoe, made in the USA, with style and comfort, that could last a life-time. I did an extensive online search and eventually arrived at Allen Edmonds. After personally perusing the store, I found exactly what I wanted, but....the price was beyond my proposed budget. I waited for a sale, and after considering the cost and inspecting the quality, I was reminded of that old adage, "you get what you pay for," that one pair of Allen Edmonds shoes would outlast at least three consecutive pairs of your typical department-store brands. Hence, in the long run, you save money while gaining quality and style. This philosophy, like cheese, has improved with age as I realize that quality really does supersede quantity in many ways. The staff is friendly and professional. Dan, the long-time manager, is down-to-earth, friendly, and honest, and knows his product well. Allen Edmonds is unquestionably the premium shoo-in shoe shop for quality, comfort, and style, so do yourself a favor, go and give them some business! It will be a win win for everyone! read more

Expensive shoes and not worth it I had an awful experience spoke to Ashley very rude and unhelpful . I will not go back please if you go their make sure you think twice before buying read more

Kyle was professional, knowledgeable, and quick. I'll make a habit of going there if people like him stay there.

For the past 10 years I've always worn Bruno Maglis for work. However, I would throw them away when they wore down, because it's such a pain to find a cobbler in this day and age. So I decided to make the jump to AE so I could take advantage of their well known recrafting services. Before I get into the pros and cons, I wanted to mention the location. This AE is located in the South Coast Plaza mall. It's a very nice, high end mall, but parking and locations can be confusing. The mall is shaped like the capital letter "H", and AE is located where the horizontal line meets the left vertical line. There are two Macy's right there, so just park by the Macy's. So pros and cons: PROS The service has been great at this location. They did a great job of answering my questions, educating me on the product (and shoes in general), and giving suggestions for fit and style. Also the online aspect of shopping with AE is really convenient. Shipping is fast, and there are a ton of great sales. Finally, the range of sizes they offer is great. I have short, wide feet, but they offer my size in every model. CONS Being Goodyear welted, these shoes are a little clunky and less elegant than the sleek Italian, Blake stitched shoes I was accustomed to. They have a few models that are a little more sleek, but if estimate that it's maybe only 1 model per style of shoe. Also the quality is great, but the shoes feel a little clunky and stiff. Again they're not soft and supple like an Italian style, Blake stitched shoe. That's not to say that I'm not happy with them (I am), and they should get better with use given the cork midsole and quality leather. They just don't feel as soft and luxurious right out of the box. read more

AE's customer service is stellar!!! They really go the extra mile for their customers Was just in the South Coast location Thursday. While I like looking at the shoes... in this case it was because I needed a pair of shoes stretched for my flat, fat feet lol Manager Dan Stratton is taking care of it. (FREE) GREAT guy. Nowadays most companies severely lack in the Customer Service department. Not Allen Edmonds. IF there is an issue (in my experience) they will make it right. Proud to be a customer read more

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I used to be a fan of this brand and of this store. Kyle is an excellent salesman and has great customer service. But unfortunately I can't say the same for Dan Stratton, who told me he is the manager. Before I got my first pair of Allen Edmonds, I heard great things about them. And when I went in to this South Coast location, Kyle helped me find the perfect pair for my feet. And I have to say, those shoes fit me like a glove. I have flat feet and get a lot of pain in my feet. But these help a lot. Despite my great review of the shoes, however, Dan Stratton's customer service (or lack of it) was enough to counteract all my positive experiences. Within a span of 2 months, the bottom part of my shoes came off. The first time it came off, I went into the store and Kyle (who also helped me purchase the shoes in the first place) helped me out again and sent it in for a repair. However, a month and a half later, the SAME thing happened. So I took it in again. Not wanting to be rude about it (because of my positive experience with them in the past), I respectfully told the older gentleman (who turned out to be Dan) the situation. But as soon as I began to explain, I couldn't help but feel that he was rushing to get me out of there. I asked him if there would be any way I can get a new pair, since this pair is fairly new and this is already the second time that I had the same issue. None of my questions were answered. Every time, he'd brush it off with, "We can't do that." Not only was he incompetent, but he was also lazy. Feeling that this was going nowhere, I asked Dan if Kyle was in that day. Dan told me that he is not, and introduced himself as "Dan, Kyle's manager." Hahaha. Cute. I again told Dan that this was a recurring issue and I don't understand why they can't even look into getting me a new pair. He said, "it's just the glue..." Was he saying that their glue is faulty? Was he saying that their products are faulty? Or was he saying that their ability to repair shoes is faulty? Or was it all of the above? Which is it? This was when I was officially upset. To that, I responded, "Well I assume that this doesn't happen to all of your shoes, right...?" He says, "Right!" ...As if that didn't just contradict what he JUST said about it being "just the glue." Hahahaha. Again, cute. The entire time, he was completely unapologetic and attempted to make this situation seem like it's not their fault at all. Hahahaha. Nice try... And I have to say, he almost made me regret approaching him a nice manner initially. Perhaps I should have shown initially my frustration with the situation. Anyway, I will be contacting corporate about this situation. Maybe they'll replace the shoes. Maybe they won't. But they better have better service to offer than that incompetent fool that I had the pleasure of dealing with. If I am ever in a position to have to deal with this guy again, I now know that I'd have to be fully business with the guy and let him know everything he needs to hear as soon as I start talking, instead of trying to approach in a courteous manner. If any of you go into this store, I hope that Kyle is in that day, so you wouldn't have to deal with the idiocy that I had to deal with. Again, their shoes are great (except for this specific pair that I'm having issues with). They just need to do something about the homeboy in charge of this stores Kyle would make an excellent replacement, if you ask me. Then again, no one did, sooooo.... I'll leave it at that :) read more

Dan was wonderful today he helped me get my fist pair and will definitely be returning to get another pair in a few months! Loved the experience trying on some shoes and getting the right fit. Thanks Dan! read more

Very nice store with friendly customer service. My advice, if you're think of buying a pair of shows at this place, is do your research on what style and color you like first. For such an expensive shoe, you don't want to make a hasty decision or be talked into a pair you're thinking twice about later on. As most nice places, you will likely encounter being up-sold. So, do your homework first or you could wind up spending a lot on extras you originally didn't intend on (not that that's necessarily a bad thing). The service here was great. Greeted right away and you really get a sense of personal butler service. Expect to have your shoes put on by an associate, as is customary in most pro places. Isaiah was the person who helped me. Would recommend. read more

Came in today and Kyle helped me out. He created one of the best shoe buying experience for me. Learned a great deal about shoes that I haven't considered, and found the perfect size for me - including the width. 10/10 Would recommend working with kyle! read more

Kyle is the best shoe sales professional I've ever had the pleasure of meeting. He even gave me a short summarized history of wing tipped shoes. Made in USA. Good workmanship ain't cheap. Cheap workmanship ain't good. read more

The rest of the world needs to rip a page out of AE's customer service handbook. Outstanding service. Of course, outstanding shoes as well. Both gentlemen who work out of this store know their craft like Roger Federer knows tennis. Ive worked with both, though Kyle helped me out on my recent visit. He was like a shoe sales angel, sent from the skies above. Sized me perfectly (and im not easy to size. My right foot is bigger than my left, I have the flattest feet, and my weight changes almost quarterly). Kyle explained everything I wanted to know accurately and concisely. My shoes arrived less than a week later and the way they fit and the way they felt just simply made me smile (and im not even a shoe guy by any means). The quality of the leather AE uses and the craftsmanship are by far the best value you can get for the price point. For the same price, Id buy 3 or 4 AEs over a single pair of Ferragamo shoes any day! read more

I was very impressed by the superb customer service I received from Kyle R. That type of service is hard to come across these days. It reminds me of the days when the shoe salesmen at Nordstrom used to wear suits and would put the shoes on your feet. Now Nordys has the most trashy people working there. Kyle was very friendly, helpful, and concerned with my fit. And lucky for me, the shoes were $100 off, which put them into the range I would be willing to pay. They are fashionable, yet comfortable. I'm sure I will purchase shoes there in the future, mostly because of the excellent service. I don't know why so many retailers don't understand that when you treat the customers well, they are inclined to spend their money there and be return customers. read more

Not only excellent products, but also excellent service! AE was one of those pairs that I've always dreamed about getting and a few weeks ago I finally pulled the trigger! I purchased a pair of (Rogue Cap-toe Oxford) on AE's website and received it last Friday. The problem was one side of the shoe was slightly creased. Disappointed, I decided to contact AE's customer service to express my concerns. Since I purchased them directly, they advised me to go to the local store to see if they had any extra pairs or if it can be fixed. Me and my roommate decided to go to the store that day and that is where we met Dan. Dan was the most coolest, honest, laid back, and knowledgeable(shoes) person I have ever met. It went from him looking at my shoes to, teaching me on how to take care of my shoes. The importance of putting on polish, dressing, shoe tree. A 5 min trip turned into 30 minutes of learning about shoes and also AE's history. Needless to say, the service I have received from an AE's employee was impeccable and would be one of the main reasons I would be a customer for life! read more

Allen Edmonds - Rogue Cap-toe Oxford - Shoe Stores Near Me - Costa Mesa, California

Loved the experience! Kyle went above and beyond to help me find an item in the right size and my husband couldn't be happier with the surprise! Thank you! You guys rock! Always! read more

This place in Costa Mesa is shoe-heaven (and not because of the shoes, even though they are great too). But because of the employee by the name of Kyle. I went in to ask (just ask) about the build of the Mctavish Kyle was so informative even when I called from my office that I ended up buying 2 Mctavish and I have the Bradley's & the Black Cambridge on order. Thank you AE for investing in employee's like Kyle. Sincerely, Arthur Moncayo Jr read more

You simply do not find experts in style and product that you find at AE in Costa Mesa. The Manager, Dan is in touch with all the the style you need to to know from casual to black tie. He knows what is is traditional and knows what is sprezzatura and who whould be wearing what. If you are going to lay down a couple of bucks for a pair of AE's why not have the confidence that you are buying the right thing? My only problem is that I go in for a new belt and walk away with two pair of shoes and a shirt without ever having been sold a thing. read more

This was the first time I got hand crafted shoes from Allen Edmonds, and it definitely will not be the last. I am now a lifelong fan. Byron was very knowledgeable with the variety of styles, cuts, and fits. He helped me get into the properly sized pair of Carlyle shoes. He was very patient and accommodating while I was deciding on what I really wanted. I definitely recommend giving this store a shot. They are very professional, knowledgeable and provide incredible service. read more

The quality of the shoes are great and the customer service is awesome. Kyle is definitely the man you want to see to get sized.

I love a good pair of Allen Edmonds. I've owned the Jefferson for several years now and give it 10/10. I also own a pair of Park Avenues, which are solid, but probably closer to a 6-7/10. Recently I went and purchased the Porter Suede as a casual/dress up and love them. 10/10 in style and comfort. The new store remodel is nice and inviting. Anyone looking to class up their wardrobe should consider shopping here read more

I recently had a fraudulent transaction show up on my credit card. I've had my credit card for a while and I typically shop at the same places without issue. I was going through my credit card purchase history trying to figure out where my card information could have been stolen. The most credible candidate I came up with was this Allen Edmonds store. It's somewhere I don't shop regularly and there were irregularities in how my card was handled in the store. To get this out of the way: I actually like my shoes so far. I've owned them for a little while now and they seem like quality shoes. I've shopped at this store several years ago for a another pair without issue. Allen Edmonds shoes are very decent and seem like good value for the price. If I didn't have my credit card stolen I would rate the shoes 4/5. The extra point would be reserved because I haven't seen the durability of the shoes tested long-term in my use case. The first week they aggravated my heals but after that I didn't have a problem and they felt comfortable. Kyle (assistant manager?), was very helpful in my sizing my shoe and showing me options. After picking out my shoes, I went the register to pay and the sales agent asked to see my card. This is unusual. Typically I swipe or insert my card in some terminal. For some reason, however, they requested to see my card and started typing in the digits manually. That struck me as very odd since I've made larger purchases without handing over my card. I didn't think too much of it at the time but in retrospect it was the perfect opportunity for them to steal my credit card information. I understand these are serious accusations. I'm not saying that they purposely stole my card information (although they might have). It's also possible that they have a security breach in their payment system which is leaking information. It could also be a rogue employee stealing information or some combination of the above. What I'm saying is: if you like their shoes/goods and shop, maybe pay in cash instead of card. I'm hoping that my bank (Chase) will eventually track this down but in the meantime, be safe. In retrospect, Allen Edmonds is the perfect place to steal credit card information: it's patronized by wealthy individuals who may not notice minor or even moderate charges slip by on their statements. As a bonus, those individuals probably have high credit limits too. Honestly, if Chase hadn't flagged the charges as fraudulent I wouldn't have noticed either. Be careful. read more

Great first experience at Allen Edmonds. Needed to return some shoes I ordered online and was serviced by Kyle who was beyond helpful. Definitely learned some new things I've never considered with Men's shoes. Will recommend my friends to get serviced in person here! read more

I just bought a pair of Freeport boots and two belts from Allen Edmonds and would do so again! Ashley helped me out both times I came into the store, first time last month when I was trying to make a decision on what to buy and then when I showed back up for their anniversary sale. She showed me what my options were and helped to size my feet and then get me into the boots. She was very professional and good at her job. Allen Edmonds service is some of the best I've seen at men's shoe stores around. read more

Your shoes for life!!!! And all of my shoes are fit like a glove... never felt so comfortable and confident with a brand...

My son had purchased a pair of shoes for a wedding turned out that they ran a little bit too small...... there was absolutely no issue with exchanging for the correct size...... Sales associate: Kyle Raden provided me with excellent customer service. Very friendly and very professional... now I know why my son loves the shoes and the quality and the service. Thank you so much ......Customers for life !! read more

Just recently realized this store was in South Coast Dan the store manager helped me out his knowledge and expertise was excellent I will come here for all future purchases. read more

I bought my first pair of AEs in 2017. At the time Dan helped me pick out my first pair Schriers. I love these shoes so much and I still wear them at least 4 times a week and have never had them repaired. Today, I walked in and was greeted and helped by Dan again! I received the same high quality customer service as I did back in 2017. Dan's expertise made it very easy to quickly narrow down my choices and I walked out with two more pairs of great looking shoes. I look forward to coming back to buy some more not only for myself but also for my family! Thank you Dan and AE!! read more

Excelente customer service and great in store experience. Got sized quickly and they had many options to try on. Ended up going with the Williamsburg boots. read more

Dan makes this store great. He sized me for my original pair of shoes, and I bought my first pair in-store. I was 21 years old at the time however, and budget was sparse. I just needed a shoe for my first job that wouldn't fall apart. Buyer's remorse quickly set in and I ended up returning the shoes to buy it online to get some cash back (about $20 worth, a lot of money for a kid straight out of college). Fast forward 2 years, I'm more able to buy shoes in store. I'm still very frugal minded however. I visit the store often to check sizes or just to chat with the representatives about the shoes about my next purchase. They're friendly and helpful to me every time I go in, especially Dan. They typically ask to pull up my order to figure out my sizing. Since my order was through AE but online, they have a record that I returned my in-store purchase shoe. This is something I regret since I was young, less than wealthy, and really wasn't sure I was ready to drop nearly $300 on a pair of shoes (price on sale). I should have just paid the extra $20 for the service, but that was the past. When the reps (one of them named Alex) pull up my order and find out that I returned my first shoe, their attitude COMPLETELY changes. They start being snarky towards me and giving me the cold shoulder when I'm in the store looking around. Every time I've talked to anyone but Dan, they don't provide me good customer service because they probably think I'm just going to buy it online and they don't get commission. This isn't true, they are judging me solely on something I did 2 years ago. I would ask questions about sizing and they would tell me "No, you're wrong. You've been reading a lot online, haven't you?" And basically letting me know that all the research I did was incorrect and that I should trust them. It's hard for me to trust them because they fitted me for a shoe that ended up being too tight on my right foot.. I would also try to spark some discussion about the practical nature of buying a pair of loafers, and how I plan to expand my shoe collection with some more AE shoes, and Alex would just not respond and try to get out of the conversation to help other customers. I feel disgusted when I walk into the store these days. Alas, their shoes are nice and I go in to see their new offerings and look at the colors and styles. But the non-Dan experiences I've had were so frustrating that I am even MORE likely to buy online, through the Shoebank, or simply just go to another store. If this review was just for Dan, I would give the store 5 stars. All the other reps brings it down to 2. I really dislike going into the store. read more

I frequent Allen Edmonds at least once a month to see what is new. 9 out 10 customer service is bad. No hello or any type of acknowledgment even after being in the store for a couple of minutes. What's the problem? Well, several ideas come to mind. I can't tell you how many times they lost a sale from me. read more