9/29/2025: My experience is based on ease and customer service. I called AFS this morning to order flowers for a funeral. I got the voicemail and decided I would call back later. Within 10-12 minutes, I received a call back from AFS stating they missed a call from my number and wanted to know if they could help me. Ginger was extremely helpful and friendly. She repeated my order details, offered suggestions, and made my order very easy. I don't have photos of my flower order and chances are I will not see what the order looks like as I am not attending the funeral myself, but with customer service this good, I am sure the follow through is great too. I was on the phone to place my order for less than 5 minutes. Being at work, I appreciate this speed so I can get back to my other tasks. Ginger, thank you for your professionalism. I very much appreciate feeling like my order is in good hands. read more

Went in, in September wanting to schedule an appointment for my wedding flowers for November. I was told it was too early to schedule and to come back in the beginning of October. Went in again today (10/06/25) only to be told the florist was booked and busy for the time of my wedding and I should've come in earlier. The workers were very nice but staff just seemed very unorganized. Really wanted to support them but was a bit frustrated. It was a busy time because of homecoming season so I understand, but the staff should've known that they were about to get booked. read more

Purchased (6) flower arrangements for our event and the arrangements were gorgeous. Delivery was on point and received numerous compliments on the flower arrangements. Would definitely use again! read more

Allen Flower & Gift Shop - Flowers - Florists Near Me - Allen, Texas

I had to order a floral arrangement on the day of a funeral. Even though the funeral home florist offered free delivery, I decided to go with Allen Flower Shop due to the excellent reviews. The reviews were absolutely correct. They knew exactly the best arrangement for my needs (vase vs. basket) and fulfilled my requirements: must be beautiful, must be tasteful, and must be today. I am so grateful that they made it so easy for me. read more

Allen Flower & Gift Shop - Floral arrangement - Florists Near Me - Allen, Texas

Workers are always professional and helpful. I like using a local business vs a large chain florist. read more

Allen Flower & Gift Shop - Mother's Day flowers - Florists Near Me - Allen, Texas

Ginger always takes care of me. I never have to worry about a thing. I call and tell her what in need flowers for and the budget. She creates something beautiful. It's really that simple. If you're looking for flowers, don't go anywhere else! read more

Everything from my original phone call too the actual delivery was amazing. I live in Florida and my girlfriend lives in TX, this shop was perfect in exactly what I wanted and needed without being able to go there hand pick it. Julie was so helpful and gave my order the most beautiful flowers. Highly highly recommend this mom and pop shop! read more

Allen Flower shop has been my go to for anniversaries, holidays, etc. My wife loves the arrangements. I use their delivery service which is always on time and reliable. Great job. read more

The flowers were beautiful. It was a gift from me (CA) to my friend who lives in TX & he loves it. The flowers arrived as exactly the time I requested. I was more than pleased and wish to thank Allen Flowers staff for ensuring my requested. Definitely recommend!!! read more

I had a wonderful experience at Allen Flower and Gift Shop Shawn was extremely helpful over the phone, helping me figure out a Valentine's bouquet. She was extremely nice which is rare here in terrible Texas. She actually did her job and went above and beyond! I can highly recommend this florist I haven't even got my bouquet yet but I know it's going to be spectacular. read more

This arrangement is a modern design. Just love the orchids. So happy to have a local family business to call on. read more

Allen Flower & Gift Shop - Beautiful arrangement from my children for Mothers' Day - Florists Near Me - Allen, Texas

I'm so impressed with this Flower shop. The customer service was above and beyond. I called to order flowers for my moms birthday. The lady on the phone made suggestions and describe each bouquet for me. They were delivered within a few hours. I hesitated sending flowers because I often feel like you don't get what you paid for. But not today..I feel like I got that and then some. The bouquet was stunning and my mom feels very loved. read more

Second year buying flowers for my wife here. The staff is very friendly and aims to please. They deliver as well! read more

Allen Flower & Gift Shop - Red roses - Florists Near Me - Allen, Texas

I went to Allen's for anniversary flowers. The service and selection was great. They packed it in a box and carried the arrangement to the car. I will be back soon. My wife loved it. read more

Customer Service - Great! About 5 minutes after I placed the order online (How Sweet It Is bouquet) they called and said they don't have the orange colored roses and asked if they can make a replacement for the color. No problem, glad they let me know ahead of time. They accidentally charged me $940 for a $50 order, but a quick call cleared up the typo. They were able to immediately void the transaction and charge the appropriate amount. Flowers - They did let me know it was going to be a mixture of pink and purple because they were out of oranges. No problem since they let me know in advance. Of course the pictures online do look nicer, but the arrangement that my family received looks pleasant as well. See Pictures FYI - They call the recipient to make sure someone is home before they deliver. I get they want to save a drive and go out only when they know someone will be home to receive the flowers, but there is a different magic to opening a door and finding flowers vs. calling to check if someone will be able to open the door because their flowers are on the way. The florist local to my area here in CA make one delivery attempt early in the morning and if someone isn't home they take it back and try to reach them by phone. Not a big factor, but sucks I had to let the recipient know they had flowers on the way. Ah well. Pretty satisfied over all, will use again. read more

Allen Flower & Gift Shop - What I ordered - How Sweet It Is Bouquet - Florists Near Me - Allen, Texas

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Complete waste of $80. I had a bad experience with Allen Flower Shop. I had ordered some flowers to be delivered to a specific loft address, which is located in a shopping center. The delivery driver dropped the flowers off with the leasing office (which is a different address) after being told by the leasing manager, they should leave them at the loft's door. I received a call from the leasing manager, who informed me they delivered some flowers to their office for a resident that they couldn't confirm or deny lived at the apartment due to privacy issues. After calling the flower shop and speaking to Jennifer and explaining the whole situation, I thought the situation would get resolved. The manager, Ginger, called me back and informed me that they did deliver it to the right address. I told her I had just spoken to the leasing manager and gave her the information about the two different addresses and how the leasing office told me they are not responsible for anything left at their office. Ginger calls the lofts and discovers it is indeed TWO different addresses, but continues to state that the flowers were dropped off at the leasing office, which makes it ok since they do it all the time. My issue with this, is that the leasing manager specifically said they should leave them at the door and they are not responsible for the flowers. At this point, it's clear that the flowers were NOT delivered to the EXACT address I put on for the recipient, yet I'm being charged for a service that was not fulfilled by the business. Ginger continued to argue with me about how the addresses didn't matter since recipient doesn't live there anymore, even though the leasing office wouldn't tell her any of that personal information. After I told Ginger, "I can see we're not going anywhere in this conversation.... I'll just write my review on yelp" she hung up the phone on me without saying anything else. I understand how someone can say I'm biased because I lost out on $80, but the way this situation was handled was extremely unacceptable. Not a single alternative was given by Ginger to make the situation right. Also, check my reviews, it takes a lot for me to write something bad about someone. I'm not about hurting someone's business at all, but know how to treat customers. read more

Allen Flower never fails to amaze. I am always a hero when I bring flowers from Allen Flower and gift shop.

By far the flower shop you can depend on, that will never disappoint! My family have used them for over 20 years and they always go above and beyond our expectations! I would give more stars if I could! read more

Very pleased with the service I received. I ordered an arrangement for my wife's birthday (during the Covid-19 crisis) and I chose the option where the designer was allowed to choose the flowers as she saw fit. Delivery to florists is a little sketchy right now, so I let the designer choose from the freshest flowers she had on hand. My wife was thrilled with the arrangement and the no contact delivery was very smooth too. read more

AMAZING! We were married on 11/7/2020 and we provided a photo of what we were looking for in a bride bouquet and asked them to base everything else (centerpieces, bridesmaid bouquets, etc) off of that. They did a GREAT job matching and went beyond my expectations! They are a busy shop, so be patient on their responses! SO WORTH IT! Will recommend them to anyone! read more

Amazing people! Great service! Beautiful arrangements! Gave them a challenge for my parents' 50th wedding anniversary and they came through with wonderful results. read more

Allen Flower & Gift Shop - One of two arrangements Allen Flower Shop created for a 50th wedding anniversary -April 2017 - Florists Near Me - Allen, Texas

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My wife stopped by their store - after encountering a rude sales person at another nearby florist - and ordered two wrist corsages and one boutonniere for our sons' prom. They were friendly and completed the order on time - and everything looked great. read more

I like to send my wife flowers from time to time just for grins. I don't do it on the "flower days, (valentines, etc...), because everyone does it then. I'll just be sitting at my desk or working in the yard and the idea hits me, and THAT'S when I like to send them. I used to use Allen Flower and Gift for several years until Anne's office moved out of the area and I had to find another company. Well, she took a job back in Allen about a year ago. Yesterday I called Allen Flowers for the second time since the move back. You have to understand that I am UTTERLY CLUELESS about stuff like this. I'm placing my order and the lady asks, "So what do you want to send?" "Uhhh, flowers?" "OK, that's great! What kind of flowers?" "Uhhh, nice ones?" You get the picture... I tell them how much to spend and ask them to make something nice. They are TERRIFIC! Every time I've called Allen Flowers & Gifts, they have done a bang-up job and they've delivered something that Anne just loves. They make it easy for "Clueless Clem" to seem like a pretty sharp guy. If you need to send something nice to someone in Allen and if you're pretty helpless with design, etc, I can't think of a better buncha' people to recommend. Thank you guys once again! She loved them. read more

I have used Allen Flower Shop for a decade now with great results - always on time and flowers last longer than any of the big box retailers or online florists. I finally decided to give them a review based upon my last interaction. It did not start well because what I thought I ordered and what was delivered were not the same thing. It happens. I could blame it on them but it was probably my description that led to them creating an arrangement that was not exactly what I wanted BUT - here's why they get 5 stars - I told them I was unhappy and they IMMEDIATELY made it right and delivered a new bouquet to my wife at their expense. They even called me a day later to make sure my wife was happy with the new arrangement - she of course was :) No way I would get this kind of customer service with anyone but a local florist. read more

I live in Allen, but work in Dallas. It is very difficult to get back to Allen before 6 much less 5 pm when they close. I made it on Friday afternoon about 4:20 to order a corsage for my son's prom date. I was asked to come back on Monday. I explained that I was going out of town Sunday and not returning until Thursday night. She asked me to call on Monday to place the order over the phone, but I was going to a conference and didn't think I would be able to, and I made an effort to go to the Florist because I did not want to do it on the phone or on line, I wanted to do it in person. She was too busy and said she couldn't take my order. I left and went to Marianne's Custom Floral in Plano, where she happily took my order and it took less than 10 minutes. Plus Marianne is open later and on Saturdays. read more

Dropped in the day before my Mother's birthday, looking for a small arrangement that would last for several days in her senior apartment. They had one in the refrigerated case, but there was one flower in the arrangement I didn't care for. They willingly exchanged it out for the perfect purple flower, and they even made it fuller. It was perfect, and the flowers last at my mom's for almost two weeks! Love this florist! read more

Their bouquets are beautiful, the customer service is phenomenal, and Jennifer is especially pleasant to deal with. It would be a mistake to order from anyone else. read more