DO NOT USE THIS PLACE! I've took my BMW here twice in one month and they charge me $200 both times for "Diagnostic fees" the same problem they didn't fix the first time. And, the manager had no intentions on fixing the problem for me to continue business with the company! DO NOT RECOMMEND. read more

Got a flat tire and had my car towed here. They were so nice, friendly, professional, and helpful. They patched the tire and did not try to oversell anything. Would absolutely recommend! read more

Caleb and Jon were awesome. Professional. Smiles. Great senses of humor. The prices for my service were reasonable and they create the feeling they care. No pressure environment and they're knowledgeable. Set me up for what I needed to know for future service with an exact estimate. read more

I came in this afternoon because my car started driving weird on my way home from work. They fit me in right away to run a diagnostic, and they were able to get me back on the road within a very short time and for a very reasonable price. Everyone in the shop was courteous and friendly. This is an honest, reliable, and knowledgeable shop, and I would highly recommend them to anyone. read more

Excellent service and very honest group. Skip all others and use an Allen Tire shop...have used 2 Allen shops and both are very well operated. read more

The front counter staff are good, well-meaning people. The mechanics, unfortunately are sub par, and that is putting it nicely. Twice I've had my truck there for over heating issues and both times required a return visit, once via tow truck, to fix what a mechanic failed to do correctly. It wasn't about parts rather the lack of good mechanical effort. Parts not connected properly or not at all, leaving me stranded. read more

I thought something was going on with my power steering and also needed a dome light replaced. David was very helpful in getting me and appointment set up on a day that worked for me. He told me that I could either drop it off the night before or first thing in the morning. I used their overnight drop so I wouldn't have to get up as early to run over there. The day of my appointment Pat gave me a call and let me know they had thoroughly inspected my car and took it for a drive and didn't find anything wrong with the steering and they replaced my dome light. I was only charged for the dome light and no charge for them looking into the other concerns. I would've understood a fee for that so it was a really nice surprise. Great customer service, convenient location, and easy process. Hopefully I won't need them again any time soon, but if I do, I'll be coming back here read more

Driving from NY to Florida my Kia SUV started pulling to the left. We called CarMax and were told that Allen Tire is an affiliate. We got an appointment immediately and the car was rolling in 90 minutes...no charge! I can not speak more highly of the facility...the gentlemen behind the counter...or the mechanic who worked on my car! If only all businesses operated on this level! Thank you, Allen Tire! read more

Great service. Took me for a state inspection at 4pm, unscheduled. Everything passed except a tire and Chris was willing to show me why they didn't. Super appreciative of their willingness to take me so late and quick and honest service! Will come back! read more

Both of my headlights had gone out simultaneously and I had to wait 9 days to get an appointment at the Hyundai dealer. My friend recommended Allen Tire. I'm so glad I did! They took me the same day I called. Service was quick and cost less than I paid for those short lived headlamps that burned out. Thank you!! read more

Great service from Allen tire. Needed tires on our Jeep to move to Oregon. Allen tire was able to get tires faster than the other shops, for a comparable price. Was able to find and fix 2 major safety issues and was able to advise us in what services we needed so that we saved money. Allen tire was a life saver for us, feels like a mechanic you can trust. In particular the manager was competent, friendly, and responsive. If we weren't moving we would be coming here again. read more

Nail in the tire, 1:30 in the afternoon on a Saturday. Other shops couldn't get the tire until Monday. We were going out of town on Monday, so NOT an option. Allen Tire stepped up, had the tire and had us running before they closed. (Did I mention they close at 3pm on a Saturday, and we walked in at 1:30?) Yeah, they not only got my business this time..but in the future too. Gary was our representative. He does Allen Tire proud. read more

True story. Took car to repair shop #1 in Moseley for car door repair. Door turned out fine but repair shop gave me a list of $2500 in repairs that were "needed" so I took car to repair shop #2 further down Hull. Their assessment listed NONE of the repairs from repair shop #1, however listed over $2k in OTHER repairs, and was told my car was in "dire need" of some repair and would not pass inspection. Finally, took car to Allen Tire and was told that 95% of what both repair shops identified as dire or very much needed were completely fine and even fixed an item that one of the other repair shops quoted me $350 to do. It's so hard to find a trustworthy shop these days and I'm so glad we found this place and didn't just rely on the first two repair shop's opinions. Pat was gracious, explained everything, and I will be taking my car here for future service needs. Great team over there!!! read more

I came in to get my truck inspected and I was told the truck would be ready at noon. When I got there they had not started working on it. They charged me 400 dollars to change the emergency brake pads. I should have not come here but I learned my lesson I wont be back for anything. I feel like they only took advantage of the fact I needed my inspection done. Dont bring your car here because they are too high and they dont value your time. read more

My husband Glenn and I have been coming to Allen Tire for most of the 25 years we've lived here in Richmond to get all our work done on our cars. They have never let us down. We trust them. Their prices are fair. Whenever we've had a flat tire they've patched the leak for free. I just got 4 more new tires for my Accord there yesterday. We'll always go there and highly recommend them! read more

Very honest, nice, would recommend! Took a 2008 for inspection and all they found was low tire pressure. Will be taking my other car in the fall. read more

These guys operate like a local business and really want to earn your business. I have never felt pressured to have a service done and the tires are top notch. Ask for Wave! He knows his stuff! read more

I begin by saying I do not work for Allen Tire and did not receive any financial compensation from them for writing this review. My 2006 Mustang GT had the dreaded check engine light go on. Allen Tire noted that I had a leak, and water had gotten behind the dashboard. They suspected this was related to the check engine light problem. They said I should bring the car to the Ford Dealership to find the leak source, and fix the check engine light. The Ford Dealership found and repaired the leak, and to fix the check engine light they replaced the Body Control Module and spark plugs. When I picked up the car from the dealership the check engine light was still on. I said to the dealership you did not fix the problem. They said my problem was in the wiring harness and to find which particular wire was shorting would cost me a lot of money. I was frustrated and brought my car back to Allen Tire and told them what the Ford Dealership had said. Mr. Gary Allen took my car to one of his best mechanics and this mechanic figured out that my problem was not in the wiring, but was a bad PCM. To save me money Allen Tire found a refirbrished PCM. They also took my old "Engine Tune" off the old PCM, and transferred it to my hand held "SCT" device, and then reloaded it to my new PCM. Allen Tire went above and beyond the call. They diagnosed my problem when the Ford Dealership could not. Allen Tire also saved me money by searching out and finding a refirbrished PCM (which is half the cost of a new one). My car runs like a charm and the dreaded red check engine light no longer is a problem. If you want your problem correctly diagnosed, and fixed at a reasonable price, my advice is to go to Allen Tire. read more

Had a terrible experience here. My wife took her vehicle for a flat repair and dealt with Billy. When he found out that it was covered under a third party warranty claim, he told her that the paperwork wasn't worth the effort. I went inside to speak with him and Billy was on the phone. When he got off the phone he was smiling at me and being disrespectful. When Billy called me a name that I can't repeat here, I asked for the number to the corporate office. He scribbled a number on a card and and said, "You can call this number, but good luck, it's my dad". So I called the number and spoke to someone named Kay, who was also extremely rude. Her comment to me was, "I'm also an Allen". Gary Allen actually did call me back later in the day, but as expected he told me that Billy said I was rude first and that it was my fault. He was very dismissive of my concerns and never even offered an apology. Under no circumstances should you do business with Allen Tire. read more