I called Malcolm because of the previous review on yelp. Much like Eric's review, he did not…read moredisappoint. My Jeep had some broken u-joints and I needed them repaired. Malcolm told me to expect him the next day- he was right on time and told me what I needed. When he came back to repair, he was patient with me when I (my husband) mistakenly got the wrong part. He set up while I ran to the auto parts store to amend my (his) mistake. I came back, he got to work, and was finished within a couple of hours. He was patient, hard-working, fairly priced, and timely. I highly recommend his service. *He did tell me that he is working full time now and only doing this part-time, so be patient if calling him after 3pm. It's worth it.

Kweleme is great! I called him around 5pm with concerns about my car and he looked at it the same…read moreday! He was very helpful and explained everything he was doing. He is very personable and dependable person for all your car needs! I will definitely be going back for any of my car needs.

I have been a customer for years and have never had a bad experience with Abbotts. they have been…read morein business for over 50 years run by the family for 3 generations. They are founded on honesty, customer service, and a great dealership alternative. I would recommend Abbotts to anyone who is seeking for a long term mechanic shop.

Hi Melanie, Engine…read moreOil Message is not Check Engine oil light. Here is the message I got after on Apr 3rd 2026 after https://drive.google.com/file/d/1v2-AP0_-ICw55sEAS8nXZMHegDGjNPEG/view?usp=drive_link Abbott's Auto Service Oil change was in March 4th week ( Thursday/Friday) 2026 Engine Oil Message issue explanation Video: Explanation by Acura showroom. (Apr 3rd 2026) https://drive.google.com/file/d/1idRmiA_rTb79Px86Dh3ciyBIhWDttizr/view?usp=drive_link The quote to replace that Oil pan and labor was more than 1000$ and Acura temporarily fixed it as I was driving and in a hurry and was away from home /Abbott's Auto Service (more than 120 miles away) that too over weekend. Following Monday I called Abbott's and informed. The response was "Bring the car, We are going to look at it". I told front desk that Acura fixed it temporarily and am hesitant to reopen that engine oil jar again next day. so told Abbott's, we will look at it during next oil change or if starts leaking again. I should not have treated as friendly neighborhood service shop. That was my mistake. ------------------------ Previous reply of yours is your understanding of the recent situation, but I want to be entirely clear: this was never about money, nor did I ever ask for a refund. My concern has always been about receiving basic respect, proper service, and professional conduct. To clarify the timeline of events: August 5th-6th (First Vehicle): I dropped off my first car on the 5th. Although I never received a call with an estimate, I paid for the DRL service over the phone without question when told it was ready on the 6th. When I picked it up after hours, I immediately noticed incomplete assembly work on the fender--including missing screws and plugs--without even needing to bend down (photo attached). August 6th-7th ( Refund Mistake & Escalation): I dropped off my second car on the 6th. When I returned on August 7th to pick it up, I paid for that car. Once it is completed, I showed the photo of the botched assembly on the first vehicle. Instead of listening or handling the matter professionally, the front desk employee became aggressive immediately, mechanic joined to his rant, and ordered me out of the office simply for asking questions about work I paid for. If you have a front desk video take a look. To make matters worse, the amount your shop later returned was actually for the second vehicle--which was less than what I paid for the DRL service on the first car--proving the refund wasn't even for the service in question and highlighting the sheer arrogance and negligence of your team. As a paying customer, I will not tolerate that level of hostility and entitlement--especially over an error as simple as failing to reinstall screws and body plugs. At the time, I mistakenly assumed the front desk employee was the owner, which is why I tried to reason with him directly. If you saw how your staff behaves when leadership isn't around, you would realize how severely they damage your shop's reputation. To make matters worse, on August 10th--only after I posted my initial review--the front desk employee called to apologize and admitted his behavior on August 7th was wrong. I declined to speak with him further, only to see your response on Yelp shortly after. This sequence makes it glaringly obvious that your shop prioritizes online damage control over treating in-person customers with basic respect. Excuses I heard on that day. 1) My screws are dirty. 2) Repeated MECANIC ARGUED QUESTION: "ARE YOU OK IF I CHARGE YOU 120$ TO FIX THOSE SCREWS" YES OR NO. He asked me to answer YES OR NO answer only. what is your answer if you are in my shoes? I would like to hear that to understand what your answer would be as customer/business owner? I will hear what your explanation also.

Dixon's is super cool when it comes to customer service, loaner car, communication, diagnoses…read more But be aware they massively inflate part prices and it's definitely not customer friendly bordering on fleecing Best option here is to get a diagnosis here and buy the part they recommend at autozone//O' rieleys and go somewhere with a better labor rate that will install the bought parts On the left is Dixons parts cost and the two one the right is what i piad for thee exact same parts UPDATE 3/28; Total with parts and labor was $850 at another location

I am always hesitant to bring my car to an automotive shop due to previous issues in the past…read more Every single representative at Dixon's were amazing. Their customer service is great, they explained several things to me and broke it down for me as I have barely any knowledge about vehicles. They were not sneaky about any work/prices, they laid it out straight. I requested for an oil change & had them inspect an issue with my tires and they provided a great explanation and service. I appreciate them and will be coming back again. If you ever are hesitant about which auto shop to go to, come to Dixon's!

DO NOT TAKE YOUR CAR HERE -- they will waste your time and NOT FIX YOUR ISSUE. I paid almost $1500…read morefor my car repairs and it still wasn't fixed. I decided to not take it back to them because it would only be worst. DO NOT TAE YOUR CAR HERE Kept my car for too long, consistently said it would be ready and then when I called they would give a different date (they never called me with an update) I left my car for a week with them, when I returned the car still wasn't ready and took an additional week, even though they said it would be ready upon my return. My car sounds worst than when I dropped it off, it now makes more noise like the screws are loose on my engine. My service engine light came back on after the supposed repair, that's what they were supposedly fixing, as well as my tire pressure light came back on the very next day. They are the WORST -- please let this review be a WARNING -- DO NOT TAKE YOUR CAR HERE *if you're reading this message after the fact, I go get your car now, if you can. Such a waste of time and money

If you value your vehicle, time, or money - don't go here! Difficult techs and gives misogynistic…read morevibes of annoyance if you ask informed questions.

I own a large truck a Chevy Silverado to be specific. I wanted to get new tires mounted and…read morebalanced on my truck along with an inspection and they did a wonderful job. friendly people done in one day and reasonably priced.

Everyone at Axselle was amazing. I can't say enough about this auto service. We drove in from…read moreNashville with car issues and they took us in immediately, two days before Thanksgiving holiday. I loved their honesty. The big issue was a sensor problem, not a safety issue, which saved us over a thousand dollars. They also took the time to explain things for a second time after having just spoken with my husband earlier on the phone. They made time to fix a minor problem, the air conditioning. On the way out we talked to two of the mechanics, wishing us a Happy Thanksgiving, and learned they also checked all of the cars fluids and made sure they were taken care of. I could tell we weren't the only happy customers because there were gifts on the counter from other happy patrons. I can't recommend them enough.

These guys know BMW's and Saabs. Not to mention that they can do factory level work at far less…read morethan a dealer will do. They are enthusiasts and know these vehicles inside and out. This has saved me tons of money on diagnostics. The other day I took my sister's car in to get a bulb replaced. They took it in quickly, changed the bulb and even cleaned the lense housing inside to keep moisture out. All this for......wait for it.......no charge! I have saved hundreds of dollars bringing my BMWs here. They always have gotten it right the first time and even honored my extended warranty, calling the insurance carrier and working it out for me. Nice job guys.

They did me right and found that they really couldn't service my Volvo XC90 V8. Didn't charge me…read moreand prompt with calls and review of recommendations.

Never going back there again. They didn't honour our coupon for oil change and charged us extra…read moremoney. Their rates are very very high as compared to other local stores. Recommended things which didn't need to be get done. We went to Firestone immediately after that and got repaired what was required at a much lower rate and only the things which really needed repair. Will not recommend them any more even though it's location is very convenient for us. They send coupons in the mail frequently to lure you but then they don't accept those coupons.

Dixon's is the Best!! They have never failed in providing fantastic service and I have always been…read moreso very pleased with the results. Fair, honest, trustworthy and reliable! For my current repair, Meriano got me checked in and made sure that I had all the necessary information as to how my car was going to be taken care of. He was a wealth of information and helped tremendously with a couple of tricky situations relating to my needed repairs--I am very grateful to him! My mechanic, Marvin, did an amazing job and took the time to talk with me and make sure that I was satisfied with the results and provided much helpful advice as well. Dixon's has never let me down and I'm very happy to have always received so tremendous service from them.

My car's check engine light recently came on, and after reading the outstanding reviews on Yelp, I…read moredecided to contact Elliot Automotive. From the moment I called, the experience exceeded my expectations. Jay was incredibly kind, professional, and helpful. As someone new to the Richmond area, it was reassuring to have such a positive first interaction with a local business. Everyone I encountered was friendly, welcoming, and truly focused on providing exceptional customer service. Based on my experience, I can confidently say "Yes--I highly recommend this business and will absolutely return in the future". Thank you for such a great experience. C. Rosser

What great service! I've been looking for a new auto shop since the dealership I went to has sky…read morehigh prices. Found Elliot Auto was a small, welcoming, and recommended biz. Getting an appt was easy, I called in & they gathered my info to send me a quote. I got a quote via text that I accepted to set the appt. There's no waiting room, so you do have to drop off the car & head elsewhere to wait. I had a scheduled maintenance done, and it was ready before the end of day. Upon pickup they explained what was done & made sure I didn't have any questions or concerns. All the staff was SUPER nice! Definitely recommend.