The absolute WORST customer service! I called them out to check on a potential leak and the gentleman that came out provided me with FALSE information. This ended up costing me $290 for "an hours worth of work." I tipped the worker $10 because he was a pretty nice dude. Well, fast forward to the next day, I had another plumber come out that properly detected my issue and stated I was provided the wrong info from Allen's plumbing. I called this place every day for over 2 weeks trying to speak to Allen. Finally, I told the lady I would wait on the phone all day. My intentions were not to get my money back..I understand people make mistakes and at the end of the day he still has to make money for his business to run..however I wanted him to somehow make it right due to the fact that I've used them numerous times. Well, I overheard Allen yelling in the background saying I'm not giving him any money and I won't talk to him..then the lady disconnects the phone line after I told her I don't want any money..I just want to have a conversation. Absolutely insane that this place is still in business with customer service like that. DO NOT USE ALLENS PLUMBING!! read more

We had a growing leak in our plumbing that connected to our clothes washer. Tim the Plumber came out a day earlier than he was scheduled and within 20 minutes he improved the connection so that it was easier to control the water flow. Tim, like all of the plumbers we have dealt with at Allen's over the past 30+ years, are prompt in their response, professional in their work, and congenial in their interactions. I highly recommend Allen's for any of your future plumbing needs. read more

Hard to find something positive to say, workers where messy and not timely at all. Job tool almost three hours more then the time estimated. Additionally on job completion the workers where harassing community members as they walked by, intimating them with yelling. I would not recommend ever using this company. read more

Given the previous reviews I wouldn't have used them, but I had used them before on an emergency at night and they were fine then. They were good again today and the time they charged was accurate and they left the area clean and protected the hardwood floor. read more

I had "service" from this company in the beginning of the month and it will never happen again. I was paying them to unclog my sewer and I was charged for a camera. No one asked my permission but they sure charged me for it in the end. Don't use this plumbing company, I sure won't. read more

Needed 30 gallon water heater maintenance b/c I had it turned off for a few months. Basically, to turn the right switches on and make sure it'll be in good working condition, and stays that way. I know jack about water heater. I was afraid that I might unknowingly do something wrong and end up with a flood in my home. Total bill was $243.50 $56 - "service call" $156 - 90 minutes of labor or $104/hr $31.50 - heating element which I don't know if it needs to be replaced. It was just replaced. I don't know if the prices are reasonable or not so I list them hear. Maybe someone can tell me. Plumber showed up on time. read more

If your looking for a dishonest company who some of there techs not only are dishonest but have no clue as to plumbing allens your company if you want a permit pulled unnecessarily jamin is your man if you want a estimator who has no clue weather a bathtub needs the gasket or the overflow drain needs replaced jermy has you covered if you want to be charged over 1100 in labor and it takes 3 weeks for a toilet alex and tim can take care of that for you and if you want to be sent a notice of owner after they have been paid for work they never did jamin dad has you covered and if you want to know what allens diagnose for a plumbing issue might be at bay island condominiums in South pasadena fl ask the maintenance staff theyll tell allens what to say read more

I called Allen's Plumbing for a leaky faucet and s tankless water heater as the hot water especially in the shower does not heat up as it should. Rose was cordial enough when scheduling the initial call. I was told that they only had one person who worked on tankless water heaters which was understandable. They rescheduled me twice due to an emergency call, again understandable. I was called last minute as they had someone available to fix the leaky faucet but that they would need to reschedule the person to look at the tankless water heater. They came out and replaced 2 outside faucets and accepted full payment (which is the most I have ever been billed for a plumbing service call) and I waited to reschedule someone to come out for the tankless water heater. I had to yet rearrange MY schedule to accommodate their schedule. There was so much confusion on the water heater. The guy came out and was the most unprofessional and rude person I have ever had experience with. He came in with an attitude and literally walked out without looking at the water heater within 5 minutes of his arrival. I was told that I would receive a call back after speaking with the owner with no call back. It is ironic that their website says they are "reliable and professional", they are the exact opposite. My experience with this company was so horrendous that this is my first time writing a review like this. Stay clear of this company. They do not honor their work or follow through. I would rate them a ZERO if I had the opportunity. read more

I used this company in July 2018. I had a very similar experience as another review posted here by Carla S. They were totally unprofessional and unethical. I regret using them and should have looked at the reviews before calling them. They left me hanging for weeks over the 4th of July then sent out their supervisor after no communication. They left the job unfinished and the bill is over 2K. BEWARE read more

Allen's Plumbing is the best you can get. Jamin always responds to requests immediately-even after hours! Their work is impeccable and they always aim to please their customers, even if it inconveniences them! I am the Regional manager for a large management company and Allen's Plumbing is the only plumbing company I call! read more

Had Allen's plumbing replace the guts in two of my toilets. Took 1 hr and 5 minutes and they charged me 1 hr 15 mins. I was told by the plumber this is what his boss told them to do. Round up to the next 15 minutes. If it's only 5 mins over then they should have charged me an hour. To nickel and dime a repeat customer is wrong. Will never use their services again! read more

I'd leave no stars if I could. Worst customer service from the owner in my life. Called them to come out, after recommendations from my HOA. Should have checked the reviews first, I certainly would have "NOT" called Allen's Plumbing. My story begins with a clogged up toilet, which was occasionally working and then sometimes it would not. On a call to Allen's plumbing I was told that a technician would go out and investigate and that they would call me with the results. I was further told if they found nothing that they would check with the HOA to see if others in building were having problems as well. I said I understand the process and would be waiting to hear from them. About two weeks later a get a bill for $146.00 for snaking the toilet, flushing it several times, and reportedly there was nothing found. I was not there when all of this was done, the tenant told me that the tech stayed about 20 minutes and they did not remove the toilet to check for obstructions as well. I would have expected that for almost $150.00 the toilet would have been removed, then snaked the line etc. I went by to talk to the owner (Allen) about this and that I would be willing to pay a service charge but paying for the snaking of the toilet I would not. I feel the snaking was not effective, because a few days after they performed this service the toilet stopped up again. Which at this time, I got in my car and drove from Tennessee to St Petersburg to fix this issue. Went to Home Depo, rented a snake and got a new wax seal. Removed the toilet, inspected the toilet, snaked the line, put everything back and have not had a problem since. So, I just wanted an answer and to discuss this bill with Allen. Well Mr Allen totally ignored me by staying outside blowing his parking lot off and chatting with his employees while I waited. He knew I was there and even told me he was coming inside. Well after waiting for 20 minutes total, I left. I guess that was his plan to ignore me and it worked. It worked so well, thanks. This was and has been the worst customer service from a company owner I have ever had. I have spent over 20 years in the military, having dealt with hundreds of companies and business owners and all of these dealings have not been great, but people are always respectful and willing to listen, talk, and work to resolve a customer issue. I am going to make it point to inform my HOA, the BBB, and all of social media about this company and their business practices and the way I was disrespected. If he was not going to cut anything off the bill, just be a man and come and talk to me about it. Such a cowardly act! "NOT RECOMMENDED" read more

Not only do they charge to drive to your house so called service call $ but you are also charged from the time they step on your property per quarter hour charge along with any conversations you have with worker watch out you are being charged $120 for each hour they parked at home. Service calls should cover the first 15 mins or something? Their are too many plumbers in this world for anybody to be overcharged. I had a simple sink issue - over charged. read more

Beware! This company tried to " take me for a ride". The work they estimated as costing 5k (possibly more) was completed by another licensed and reputable plumbing company yesterday. Cost $535! read more

If you want to pay $600 to have the same issue come up again a month later because they half did the job Allen's is the place for you! They did an emergency call and didn't do a thorough job of investigating the issue and then their technician literally got in my 75 year old mother's face and was very rude and unprofessional! Go with someone else or consider yourself warned. read more

We had Allen's come out for an 2nd opinion estimate. We were quoted about $2000 for replacing pipes with roots and jetting the entire house by another company. When Allen's came out, he listened to the issues, checked the drain outside, and looked at the affected sink and shower. He felt that the solutions the prior company suggested were not necessary. He did not try to sell us anything and we were very happy that he felt that our plumbing was not in dire straits. He suggested how to clean the pipes ourselves as general maintenance. For a company to come out and not try to sell SOMETHING says a lot in this day and age. In the meantime, we will be emailed an estimate for the optional work and more extensive diagnosing, if necessary. read more

Had a middle of the night emergency and called. They sent a technician who was capable and worked hard and fixed the broken pipe. They came back a day later to fix related problems and did not charge a second call fee. They fixed that quickly and only charged for the short time it took. Fair, talented and available that's as good as I could wish. Would use them again. read more

I called at 9:30AM and they were at my door by 1:30pm - for non-critical part replacements. Both Steve and Bill were very professional and took care of the job timely and efficiently. Good call on my part, sticking with a name I trust. read more

I recently used Allens Plumbing for a kitchen renovation which included a tankless water heater and water softener. I also switched my electric appliances to gas. Their office was very professional always calling to notify me when they were in route. Our invoice was agreed upon in advance and there were no hidden surprises. Jamin explained everything in detail and I found him very courteous. He takes great pride in his work and it shows. I would highly recommend Allens Plumbing! read more

Disgusting customer service, just because you have a strong accent they think you are broke, don't use this company, there racist, very disrespectful, finally got another company to help me . read more

We are writing to highly recommend: Allen's Plumbing, Inc. 4219 54th Ave N, St Petersburg, FL as a full service utility company! We are a non-profit company housing a mobile home park. It has been Patio Village Inc. pleasure to be able to work with and alongside Allen's Plumbing in a 73 unit mobile home park with the installation of new individual water meters on each lot. Allen's Plumbing was instrumental throughout every phase. They provided accurate estimates, onsite job explanations, and assisted with all permits required by Pinellas Co. to final completion. Thanks to their dedication to the job, working every day and all day, Allen's Plumbing was able to complete this job in only one weeks' time, where other bids had estimated 2-3 weeks for this large project. Allen's Plumbing completed the water meter installation project on time and on budget. Allen's Plumbing was professional, organized and a pleasure to work with. Allen's Plumbing Supervisor Jamin G. was absolutely wonderful to our members answering questions and offering solutions to their plumbing issues. Patio Village Board Members were very pleased with how well Jamin G.and his crew worked with us. I am confident that Allen's Plumbing will continue to be an excellent choice of a plumbing contractor. Cheri, President Patio Village Park read more

SCAM ALERT!!!!!!This company overcharges!!!. Did not informed me there would be overtime charges for work done at 4:00 pm. Charged me 1.5 hours labor for 30 minutes of work. Charged for "Traveling Time, gas fees, diagnosing fees and stocking fees"; did not provide an itemized bill until I begged for one and for replacing a flange in a toilet the total bill was $408.26. WATCHOUT!!!! read more

Inspector Y. you lucked out because I refused to pay and good people of Allens Plumbing put a lien on my home for $400!! It's amazing that the State of Florida allows a shyster contractor to file a lien on a consumer without showing one shread of evidence that the job was ever done. While I was in the courthouse paying to get my house back, I checked Public Records and found 22 other people Allens Plumbing put liens on in the previous 5 years. I was told originally there was no Allen and then a month later I'm getting a certified letter from him. These a'holes went as far as challenging my review making up some story about work they never did and how confused I was. They even lied that they came on a Saturday to justify the inflated labor costs. I have pictures of what they didn't do in a small half bathroom where the pipe they were so worried about tieing into was in open view the entire 2.5 hours that the crack head tech sat on the floor. Why he didn't look at that as soon as he got there like any honest person would is beyond me. Please people don't use these ripoff artists disguised as plumbers. read more