Beautiful waiting area, which is good because you'll be there for 2 hours for an oil change.read more

We had a very bad experience buying a used car at the Walser Bloomington, MN dealership, and urge…read morecar buyers to go elsewhere. My teenager saved his money for two years to afford his first (used) car. It would have been understandable if the car needed a couple minor repairs or some new tires, but it is a lemon and has been in the shop every week since we bought it for a wide range of expensive issues. And when we contact Walser, the salesperson won't reply back, and the receptionist stonewalls us and prevents us from reaching a manager. So, instead of working out a mutually agreeable solution to this with the dealer, we are stuck with an unreliable, broken down used car that needs expensive, complex repairs. I hope people avoid the Walser dealerships and go somewhere else. Anywhere else.

Erik runs one of the best small dealerships I have seen in the twin cities and all of his inventory…read moreis affordably priced. All his vehicles not only look good but are mechanically sound and I would most definitely refer family and friends here. Erik is not like most crooked dealers in the Twin Cities. He is Honest, fairly priced, and very reasonable.

Great Customer service, & Well maintained I've been coming to these guys for about 5 years now…read morenever had a problem they are always polite and very reliable

DO NOT take your vehicle for service here! They are crooks. Had my brakes replaced and they were…read moresqueaking after one week. Brought it back to have them fix the squeak and they still squeaked! Took it to my local mechanic and they showed me the cheap parts they used. Will never purchase a new vehicle here again or get service done! It's Beware

I can't figure out how to reply to you Cody but I'm not sure what you're talking about because you…read morecurrently have my vehicle... I've had to bring it back multiple times because the problem is not fixed and you guys claim it is! You've gotten thousands of dollars and it still has the same problem. Anyone in my position would be angry. SAVE YOURSELF!!!! Never bring your car here! THEY ARE SCAMMERS! They took thousands and didn't fix the problem but claim they did so they won't do anything for us! The service manager is rude and they mainly converse with us over texting which is so unprofessional. Take pride in your work and fix the problem we paid you for!

Our sales person was fabulous, Mary helped us in every way possible for a smooth transition. We…read moregive Mary A+A+A+ all the way. Thanks Mary Rich & Deb Lambright

Jan was easy to work with and I came from 2.5 hours away for the car I wanted so he held it for me…read moreall day until I was off work. However, I did have a problem with the AC working in my used car purchase within the first 24 hours and he did not return my phone call.

I went back to my Honda dealer to get the recall on the fuel pump recall addressed and boy did they…read moreknock the ball out of the park. I was provided a loaner and was out of there in 15 minutes. Many Thanks to the Service Team at RBH!!!

This is a convenient place to service my car, but I am so tired of the constant upsales. As someone…read morewho needs to trust the mechanic, I rely heavily on honesty. It is impossible to trust them anymore. An appointment just months after another spawned many more things that "needed attention". Now they want the customer to pay a fee for the credit card. I can't imagine they prefer checks that can so easily be uncollectible and untraceable - but they do. This fact isn't listed in the appointment reminders; once at the shop, you don't learn it until the end of the appointment. Way too late. They actually told me they would pay for an Uber to take me home and get my checkbook! I suggested they waive the $10 fee rather than the Uber fare, which would have been much higher. I have tried "Send a Message" and "Text Us" on their contact page, but there has been zero response.

Absolutely awful! The staff is friendly enough. But could not fix my car. Brought my car with 30k…read moremiles (purchased brand new) due to check engine light. After 3 different times of bringing it in they still could not figure out the issue. Would not issue a loaner car and forced me to pay for a rental. Over a week later of paying rental out of pocket. Still could not fix. I've asked repeatedly for details of the work done and received nothing back. Will never return. Will never buy another Buick. WHAT A JOKE

bought 2020 GMC Terrain from them with 70k miles. There inspection process was awful. said was good…read moreto go but found a lot of things not right with car! DO NOT buy from them!

I've been coming here for a couple years for service since I moved. I am ready to drive a little…read morefurther away to avoid these guys. I do not trust them at all with servicing my car, being honest, or respecting my time. Most recently I had an appointment for a free battery check because there seemed to be a couple electrical things going on. I wanted to rule out the battery. I told them what I had been noticing and what was not working. Sure enough they said it failed a battery test. (Mind you I had been in recently and it had passed then). $500 to replace the battery and guess what the actually issues I was having persist. Clearly the battery was not the problem. Before the service appointment I received a call which I answered as I assumed it was related to the appointment. Nope, just one of their sales people trying to "buy" my car aka sell me a new one. Wasting my time while I was at work. I told him I liked my car and not interested. I'm still getting spam emails from them trying to "buy" my car. These might seem minor and maybe like I just have some trust issues. Except the last time I was in they put my tires on wrong and let me leave with burning rubber and the car vibrating. The smell was horrendous. At first I thought it was a dirty rag they left but it got progressively worse as I tried to go home. To fix it they replaced the perfectly good tires they ruined but who knows what other damage they did. Not sure if it's the mechanics or the guy trying to sell me services that shouldn't be done like rotating my rotational tires.

We own two Mercedes vehicle- one newer and one older car.Took old car to Feldman Mercedes for…read morerouting Service A oil change. What should have been simple turned into a nightmare. During the service, they broke a part on our vehicle. When we reached out to dealership management Jim Machemehl to address the issue, the customer service was horrible- dismissive, unhelpful, disrespect, disrespectful, and unwilling to take responsibility. We were treated like a problem instead of valued long-term customers. Because of how poorly this was handled, we escalated to Mercedes-Benz USA They reviewed the situation and instructed us to take the car to different Mercedes dealership. That dealership immediately took care of us, providing excellent customer service and even documented the damage with photos, video - that clearly showing that Feldman Mercedes caused the issue. Mercedes- Benz USA ultimately paid for the repair due to the evidence. This was a very disappointing and frustrating experience, especially for loyal Mercedes owners. We will never return to Feldman Mercedes and strongly caution others to think twice. Attached link of broken parts : https://app.mykaarma.com/service-cart/mpi/1hExlHNbBaQJPd4xkmsQmLNgZ7EDlcQUNCksY7spA8A/check/Your_CAR_CHECK_ID/media/0/view/1