Greg was most helpful finding homeowner's insurance for me. He found me one that I can afford and…read morewill work with me by letting me pay monthly. It also has the coverage that I need. I am very satisfied and appreciative. I am happy to recommend.

I've been with State Farm Insurance since I turned 16, now I'm 55. Nancy took over the company and…read moreclients from Lou Trotta and the service is just as incredible as it has always been. Nancy and her two agents are wonderful and always polite and professional. I have my house, cars, and life Insurance through them. They have handled every problem I've had with ease and taken care of me. Outstanding Agent, I couldn't ask for a better or more kind and caring group to help me through difficult times. I highly recommend Nancy.

Called to get a quote on my condo, car, and a house I had inherited. Spoke to a guy named Alex on a…read moreFri and he said he'd get back to me early the next week. I didn't hear back from him for over a week so I called again and asked for him, and they put me through to his voicemail. I left a msg asking for him to return my call and again, never heard back from him. Either they are doing so well that they don't need any new customers, or they are just terrible at customer service. If I could give zero stars, I would.

Great independent agency. I've kept my home and auto insurance with them more years than I can…read moreremember. They represent multiple reputable insurance companies and so have always provided good competitive quotes to me. I usually deal with Alex who provides prompt answers to my questions. Highly recommend.

Five Stars all the way. We have had an excellent working relationship with Trusty Insurance for…read moreabout 5 years now and they have been amazing. They offer accurate answers to our questions in a timely manner and we have been very glad to work with them. Our church reviews our finances regularly and Trusty Insurance has truly been the best value for our money. I would gladly recommend them for your church or family too.

The Sams-Koetzle Agency is the greatest! My parents were the first to have insurance with this…read moreagency. They loved Susan. When my mom, my last surviving parent died, Susan was so helpful in transferring the insurance into my name. It was a stressful time, and she did more than was required to get it done. Whenever I have a problem she is extremely helpful and quick to respond. The biggest compliment is that when my son went out on his own, he took insurance with Susan, making three generations to have been insured with her. When his car was stolen, a major blow to a young man, Susan did a great job of taking care of him. We will be forever grateful to her for all her help.

If you need insurance this is hands down the best place to go. They are extremely friendly and…read moreresponsive. I was amazed at how many notable insurance agencies they review to get you the best possible policy. Not only were they great at finding what I needed, but they also explained what everything meant and were able to answer every question I had. Highly recommend!

I was with Butch (who was awesome!) and then Tyler & Dominic took over. They are fantastic! I email…read morethem and get replies right away. They help me find the best rates & any questions I have they have answers for. They're always just an email away and they get everything done in a zip. They're the best!

I very much appreciate my entire experience with this State Farm location, what I consider the…read more'insurance for adults.' In my younger days, I cared absolutely nothing about personable service, having a real agent representing me, etc. all I cared about was having the cheapest insurance possible. Now that I'm fully adulting, if you mention 'tax', 'retirement' or 'insurance', my eyes will instantly glaze over and I am absolutely stupid. I don't want to hear about these incredibly important, incredibly unavoidable, incredibly boring topics. I want others more capable than myself in these areas to fend for me! That's how I adult. So it's very nice to have my interests represented by "my insurance agent" (doesn't that sound fancy and adult???). His name is Henry Hansberger, and if I have a question ("HENRY! Why wasn't my insurance automatically debited exactly on the 15th of this month?! The 15th fell on a holiday weekend?! Oh, gotcha"), a claim or a gripe, he is always a call or promptly responsive email away. It's great! It's WONDERFUL having someone there and not having to log online and be another claim number or being on hold for 20 minutes due to "experiencing an unusually high call volume". Uh and just to be clear, Henry works for Al Rodriguez who is also an agent. Or something like that. Insurance isn't clear to me, ever. Magically, in a world of esurance companies and cute but annoying gecko mascots, I originally picked State Farm because they were cheaper than other auto insurance companies that DON'T provide, gratis, the benefit of a real human agent within my city limits. I switched from Travelers because State Farm was $34/month cheaper (and yes, $34 a month matters to me, that adds up to over $400 per annum that I could apply to something much more fabulous than auto insurance, blah). I did a quote estimate on Geico and they were a little cheaper than State Farm, but not worth switching and losing the personable service of SF. So then Geico inundated me with emails whereby they promised to offer me lower rates if I would reconsider them - which honestly irritated me. I'm not haggling over eggs or a carpet at a bazaar, this is a HUGE insurance corporation and you're already saying that you were initially willing to overcharge me. So no trust there, lizard-breath. I recently was involved in a minor accident where I was not at-fault. But I just didn't WANT to deal with it. So I emailed Henry bright and early the very next AM, blathered to him on the phone about it, and he took care of it within the next couple hours so that the other party's insurance company was calling me and I barely had to contribute any effort. Because that's how I adult. Henry also looked at my current insurance policy and told me there were several options that I should change. I appreciated his suggestions because I wouldn't have thought about them. Henry also said it would increase my monthly bill by about $16, and lo and behold I got my little monthly reminder of my upcoming ACH withdrawal and it was an additional $16 (this location is FANATICAL about sending you notices on any change to your policy, which is a very good and through thing). So there you go. My auto and home insurance is grown up and so am I.

If it was possible to give 0 stars, I would. I've been with…read moreState Farm for 16 years now and I LOVE the company. I worked in collision repair, so I know how they are to work with on that end as well, and I just can't say enough good things about the company as a whole. This agent and his assistant Fred on the other hand, I really cannot say anything positive. My entire experience with them is a very long story, but to make it short, I moved to Wisconsin and wanted to transfer my policy from Ohio to a Wisconsin agent. Fred gave my new agent a hard time about transferring my policy, but eventually did so after multiple calls. The problem is, he never stopped billing me for my Ohio policy, even though it was no longer active. After I called him multiple times over 2 months, and my new agent called him multiple times, corporate State Farm also called him to fix the situation, but to no avail. Fred was also inappropriate with corporate and that customer service rep filed a complaint against him on my behalf, and also one for herself. I had no choice but to file a formal complaint with the Ohio Department of Insurance, since they were billing me for a policy that no longer existed, and they would not fix it themselves because Fred kept telling me I was not getting bills (but I was and had them in my hand). Fred would never allow me to speak with Al Rodriguez, the actual agent, and he continued to tell me how many years he worked for State Farm, that he never makes mistakes, and it was the fault of my new agent. He even left me a minute + long voicemail about how my new agent has no idea what he is doing and that I should find someone else... He also berated the women who work at my new agent's office. I could go on and on about the extremely unprofessional things Fred said to during those 2 months, but you get the point. It was not until I filed a formal complaint that the agent called me to try to resolve things. To make matters worse, the agent would only return my fiance's calls, not mine, for a few days. I'm not sure what they have against women, but my finance's name was not anywhere on my policy, so I have no idea why he called him and not me. Anyway, fixing their mess took hours (HOURS!) of my life, took 2 months, and a formal complaint. I absolutely do not recommend this agent.

Had a wonderful, professional experience with this agent. very knowledgeable and genuinely cared…read moreabout the results I was looking for for my car insurance needs. Her staff were efficient and timely in their tasks to get my policy going. Would recommend this office to anyone seeking insurance.