Our family used Purified Water To Go in Kirkland for over seven years, but the customer service we…read moreexperienced recently was so poor that we cancelled our account immediately. My wife missed a single August payment -- an honest mistake -- but she paid every month afterward (September, October, November). The reminders they sent never said service would be suspended. No warning, no "final notice," nothing. Then our delivery was simply skipped. When we called to ask why, the manager blamed us and said, "It's in the terms and conditions," instead of acknowledging their lack of clear communication. For a loyal customer of 7+ years, this was not only unprofessional, it was disrespectful. When I pushed for a solution, he said he was "more than happy to start the disconnection process." A company that treats long-term customers this way -- hiding behind T&Cs instead of communicating clearly -- doesn't deserve our business. If you depend on reliable delivery or respectful customer service, I recommend looking elsewhere.

SeAnte our delivery driver for Willows here in Redmond/ Kirkland showed up with a genuine smile and…read moresuch a humble, kind presence! It honestly felt like a breath of fresh air in the middle of all the chaos lately in the world. You can tell he cares about what he does and the energy really made a difference. Quick, courteous, and smiling, exactly the kind of person you hope to see at your door! HE DESERVES A RAISE..

I don't have to say except once you drink this water you won't go anywhere else…read more This water filling station is awesome. You can clean your bottles, get new clean lids and choose what kind of water you want. Purified or akaline. If you drink water and I mean really drink water, then you know all water doesn't taste the same. The water here is fresh and refreshing and very clean tasting. They even have a cart you can use if you have a lot of bottles to fill up so you don't have to lug everything back to your car. Pay with cash. You can also use your card, but just slightly more.

The only water i drink right now before i get my Kangen machine ionizer fixed! So grateful that…read morethis is down my street. So many benefits of this type of water if you refer to my photos (total water snob) especially if you want the max Health benefits. We are made of 75% water, why not drink the best water! I used to get the purified water which was .65 cents per gallon and now i get the alkaline purified 9.0 pH which is 5.00per 3 gallons

More like 4.5 stars…read more I would definitely call these people again. Located in Bonney Lake, they trucked water to our archaeological site in the south end of Seattle: every two days. When we discovered that we needed a larger water buffalo, they quickly and efficiently changed our contract. They guided us on our needs, and they were friendly the entire time. Why not 5 stars if they were so great? It might actually have to do with the nature of our project. Their pump needed a lot of continual fixing. However, I think that we probably should have used more industrial strength equipment, as opposed to a standard water buffalo with pump. Other archaeologists have informed me that they often have several spare pumps on site due to their continuous, daily, all-day use. Considering, their pump may have actually worked pretty well. Definitely call these guys if you need a water buffalo. They offer a wide variety, are extremely flexible, and really offer great service.

We had such a great experience with Water Buffalo. We just installed a above ground pool and…read moreneeded to have water delivered. The scheduling was awesome. I had to reschedule our first appointment due to some difficulty with getting our pool assembled properly. The woman I spoke with to schedule deliver was very understanding, accommodating and friendly (from beginning -to -end!). The delivery was punctual and the driver was friendly and professional. We will definitely use their services again!

My roof cleaning would not have been doable without the water delivery. The delivery was on time…read moreand exactly as needed as they coordinated with the other contractor. A great find!

From the owner: We provide transportation of Potable drinking water from one of the public utilities to your home…read moreholding tank, your swimming pool or hot tub, to commercial job sites, and other areas not listed. We are available for normal business hours but also offer after hours emergency response as well.

This company has been giving me good support and service for more than a decade. Their drivers are…read morefriendly and knowledgeable, and they have always shown up on schedule. They installed a soft water system and have serviced it since. Our neighborhood has well water, which turns everything brown, and the soft water system takes care of that.

This business CLOSED during the covid-19 lockdown without even telling their contracted customers…read morethey would not be receiving their weekly delivery. And their contracted customer is a NURSING HOME!! I cannot comprehend the thought process of this. Since when is driving water not considered "essential"!? I'm taking my business elsewhere!

Crystal Springs saw my review and told me to contact them via email. I did and big surprise - no…read moreone showed up; no one called and all the empty bottles and dispenser still sits on our front porch. I have asked them if I can bring all this to THEIR facility, but predictably there is no response.

There is a serious disconnect between the website and the local distributor and nobody cares. You…read moreorder 4 bottles of spring water and they deliver 8 bottles of purified water. When you call in you talk to someone in another country who is powerless to help you despite assurances. I've been sent hundreds of dollars of the incorrect water that I did not order so now I am being charged late fees and also have dozens of empty bottles at my house because they continually drop more water than I ordered. It's an endless loop. So now I'm receiving late fees every month and threats of collections because they can't actually provide the service they supposedly provide. Look elsewhere for water. Complete waste of time. I'm now installing a water purifier at my home so I don't have to deal with them. Just to be clear, they operate under Primo Brands and www.water.com.

After being with Mountain Mist for over a decade, our office is shattered. We did MM because…read moreCrystal Springs and Primo water tastes like tap water. Trust me, we are water snobs. When Primo/Crystal Springs took over, we assumed they would use the same water source, however, that is not the case. It isn't just just a name takeover. So, we gave it like a few bottles before we asked customer service, if this was a water source change as well. Let's just be honest, it tastes like tap water. Not just tap water but metal pipes that need upgrades tap water. Now, without MM, we are stuck. Everyone in our office is now bringing their own water in. It is a sad day.

This is the worst company on earth. Seriously!!! I have a schedule for delivery and they never show…read moreup on that date. I receive automated phone calls for my delivery, and they don't show up. Out of the blue, I find a few bottles of water delivered on dates that are not scheduled. Because of this, I have accumulated at least a dozen empties. I have been a client for about four years and I am terminating water delivery with them.