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    Residence Inn by Marriott Boston Framingham

    2.6 (51 reviews)
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    Dan R.

    "Now the first of December was covered with snow So was the turnpike from Stockbridge to Boston" (James Taylor) Take the Route 9 exit of the Massachusetts Turnpike and you'll soon find the Residence Inn by Marriott Boston Framingham. You'll have to weave around a cloverleaf or two and enter a massive corporate park because the hotel is smack in the middle of an office complex housing the international headquarters of Staples. Our suite room was big enough as were the kitchen and bathroom. The issues we encountered were the little things, lots of little things. Our suite room inexplicably had an open bed dominating the center of the room. That was odd. The bathroom had a vent in the ceiling that seemed to be there just for show because it didn't work. There was dust and dirt all over the vent, and there was mold/rot on the bottom of the bathroom door frame. In all fairness, the bathroom was big and the shower was great. There was a nice TV in the suite room and the bedroom, but just one remote. The hotel TVs are on the DISH network, and although it wasn't the hotel's fault, DISH doesn't carry FOX, so our plans to watch the Yankees-Red Sox game went down the drain. The hotel had two elevators but only one was working. Our room had those little rectangular coffee pods that you place in the tray of a one-cup coffee maker. The problem was there was no coffee-maker. I explained this to the front desk and they gave me a coffee maker that was a Mr. Coffee-like ten cup drip machine that needed those triangular paper filters and a bag of coffee grinds. Epic fail. The included breakfast fell far short of what we customarily see at other Marriott Residence Inns and comparative hotels. The buffet had hot trays of sausage, gravy, biscuits, a waffle machine, a cereal bar (corn flakes and raisin bran) with toppings, oatmeal, bread, bagel, English muffins, juice, and apples. What it didn't have were the standards we see everywhere else - no yogurt, no cut fruit or bananas or berries for the cereal, no danish or pastries, and no eggs. Not even a bowl of hard boiled eggs. So draw your own conclusions- do the bads outweigh the goods?

    Lobby
    Steve D.

    I spent 7 days at this location for a business trip. The breakfast was good, the front desk ensured it was ready even when staff called in sick. The hotel itself is dated and run down a bit. My room was at the end of a hall and the heating system didn't keep up with the cold temps outside. Setting the room at 74 kept it around 67. Hot water took 10 minutes to get to the shower in the morning. The plumbing regularly had issues. The halls smelled of cooking but that's to be expected from a long term hotel with in room kitchens. When the Chiefs had a playoff game the staff let us stream the game from a laptop to the lobby tv.

    The tub, stained with rust and who knows what else.  When I complained, they brought me comet and a sponge.
    Besh S.

    Someone else's hairs all over the shower, no not water, ants, rust in the tub. This place needs a makeover and a proficient cleaning crew.

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    3 years ago

    great hotel. Service was excellent front desk staff was very friendly

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    Page 1 of 2

    Ask the Community - Residence Inn by Marriott Boston Framingham

    Review Highlights - Residence Inn by Marriott Boston Framingham

    The hotel is well located near the turnpike, Rt 30 and 9.

    Mentioned in 3 reviews

    Read more highlights

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    The Verve Hotel Boston Natick, Tapestry Collection by Hilton - Lobby

    The Verve Hotel Boston Natick, Tapestry Collection by Hilton

    (172 reviews)

    $$

    I want to begin by saying I run a successful business that is well known in the Boston area. I was…read morenominated as the Boston Celtics' "Small Business of the Game" and my whole career has been based on "customer service." I also worked at the front desk of a hotel for two years while I attended Wellesley College and after that I worked as a paralegal at prominent firms in Boston before starting my business. I *deeply* understand customer service, professionalism, and the weight of negative Yelp reviews which is why I have quite literally never written one. I originally wrote a negative review (and it was the first negative review I have ever written on Yelp) because I had a negative experience with one of the front desk agents at first. But one of the things I also understand working in customer service is that if you give a business the feedback they need to make changes and to "make things right" and they are receptive to that feedback, a business should not be judged because of a one off experience. I was able to communicate my issues and I am updating my review to reflect that the hotel handled my feedback professionally and for that I am very grateful.

    Front parking reserved for Hilton members NOT for handicapped placard parking Rooms cheaply done…read more Beds too low and too soft. That is a room with accommodations! Food in bar mediocre. The staff on the other hand were great. The decor in the main entrance area was fun and cool.

    Aloft by Marriott Framingham

    Aloft by Marriott Framingham

    (19 reviews)

    I was attending an event in the area and wanted to stay somewhere close with a pool. My daughter…read moreloved the pool. The hotel room was nice. I will add the bathroom was freezing! Although the heat was on, it felt like the a/c was on in the bathroom. I would stay again.

    Overall great value for the money. I liked that there was a 24/7 gym that also had a reusable water…read morebottle refill station. There was an indoor pool open 10am to 10pm - it looked like there was a lifeguard there too. I never used the pool but it was pretty small and basically like a fishbowl in that it was "on display" with clear views from the bar and hotel lobby. Pool table was fun, a giant connect 4, some other table games were available, and there were cute alcoves that I worked in and caught up with a friend in. Wifi was fast and never cut out. The room was clean, spacious and quite minimalist which aligns with the Aloft branding. Room is cleaned only upon request which I actually like a lot. Across my time there, I put out my trash in the hallway once during the day and it got emptied. I went to the front desk to get refills of shower gel and towels. The shampoo kept coming off the wall but that's ok. Bed was comfy, the thermostat actually worked, and the refrigerator also could be cooled to under 40 degrees with the quick-cool function. There is a coffee maker but I didn't try it out. They had coffee and tea in the mornings. I visited BJ's brewhouse once that is adjacent to the hotel. It was fine. I also walked to Legal Seafoods, and you can walk to Burtons. Natick Mall and Shoppers World are around the corner. As a pet friendly hotel, I did hear some dog barking. I don't mind but something to be aware of as it can wake you up. I can attest that their fire alarm is sufficiently loud as it went off one morning and we evacuated.

    Residence Inn by Marriott Boston Natick

    Residence Inn by Marriott Boston Natick

    (12 reviews)

    $$

    I stay here at least once a year when I visit MathWorks, which is in 5min walking distance…read more Hotel is clean. Bar area is small, with limited menu, nothing special. Parking is plentiful. Staff is always friendly. Room is spacious, true to the Residence Inn brand. Nice kitchen room and bedroom. It's a no frills, clean hotel that is up to date.

    We stayed in room 515 for 2 weeks for work/personal stay. We brought our foster puppy who is in…read moretraining to be a guide/service dog. The guest key is linked to the elevator providing security. You must swipe your key card and select your floor for access. We had a wonderful stay. The facility and grounds were well taken care of. Beth and Joey at the front desk were very helpful. We had a ceiling light and stove light out and the maintenance and engineering tech was very fast, pleasant, and easy to work with (sorry I didn't catch his name) and got it fixed right off. The kitchen worked out well. We cooked a few things and was glad to have a full fridge and freezer. Everything worked well and was stocked nicely. The temperature controls and unit worked well. They have a nice gym, walking path, doggies station, breakfast area, common seating areas and outdoor space. The only thing that was a bit disheartening were a few of the guests didn't always pick up after their pooches. Thankfully there were plenty of waste baggies so I did my fair share of clean up. I am really thankful to have pet friendly places to stay and wish other people did their part. We did have a run in with a guest who couldn't manage their two dogs so word of caution to be alert around other pups. The breakfast was decent with a variety of options such as oat milk, vegan foods, hot oatmeal, bagels, waffles, french toast, eggs, sausage and vegan sausage. Lots of condiments like PB, cranberry, nuts, seeds, juices and more. The staff did a great job cleaning up and keeping the food and coffee stations filled. One family with their young tots made a full blown disaster and I thanked the ladies who came up after to pick up and scrub it down. We had a king size bed with 4 pillows and extra bedding in the drawers. It was very comfortable as I've always slept well on Marriott mattresses. The room had plenty of storage to unpack, an ironing board, and updated outlets for charging. The rooms were cleaned every other day but I did ask them to come more often to vacuum up after the pup. I appreciated them very much. The view to the outside over route 9 towards the Natick mall was nice. It wasn't too loud and I enjoyed being able to see the grounds. The tree leaves were turning color and the ground people did a great job mowing, trimming and keeping the place looking nice. I look forward to our next stay and highly recommend this location. We met some long term stay guest who were also quite nice. Thank you to all the staff for being so friendly and welcoming.

    Hampton Inn Boston/Natick - Exterior

    Hampton Inn Boston/Natick

    (65 reviews)

    $$

    The front desk agent was disinterested, barely acknowledged my existence then when I called down to…read moreget pillows sent up for the sofa bed at around 3pm she took the call When we returned from Boston at 11pm and she was leaving for the night, she told the next agent Kyle what a bad day it was Went up to the room and the pillows were never delivered I suspect she never even considered having them sent up because of her laziness and lack of care for the guests Getting tired of paying ever escalating hospitality prices with no customer service infact negative customer service in return Choose Marriott not Hampton Inn/ Hilton

    Very mediocre at best. My request for an upper level room was not honored. There is one lone low…read morewattage microwave for the entire hotel, and the rooms have bathtubs instead of showers which flooded the bathroom floor and almost lead to a fall after slipping. The free coffee in the lobby was possibly the worst coffee I ever had, and the parking slots are very narrow, so I guess the damage coverage I got on the rental car was a smart move. I arrived late due to flight delays and called to inform the hotel while we were stuck on the taxiway, but the desk agent seemed to harp on knowing when exactly I would arrive. Since the airline wouldn't let me taxi the A321 to the gate, I had no control over the situation. Snow on the roads from Logan to Natick also caused a delay. Finally I just told the clerk, "I will be there, but I can't give you an exact TOA." It's not easy being the first person ever to be delayed by airline arrival and inclement road conditions. Thank you for the added stress.

    Sheraton Framingham Hotel & Conference Center

    Sheraton Framingham Hotel & Conference Center

    (147 reviews)

    $$

    Really the only nice thing I have to say is that most of the staff were amazing - they made the…read moredifference between one and two stars... but unfortunately the facilities consistently fell short. My room was clearly in need of renovation. Old/faded/dated/chipped everything. Awkward space (the bathroom door is hard to navigate around as its arc consumes most of the tiny bathroom). It did smell clean/seem mostly clean (although I didn't white glove test anything) but my shower curtain was clearly soiled with squirts of what I hope was body wash or conditioner from the last guest. The hot/cold water in the bath/shower was backwards (had to push it to cold to get warm water) and leaked out of the handle while it was on. The heater made a loud rattling noise when it was on - but it was too cold to sleep with if off. This coupled with a loud gurgling noise consistently coming from the refrigerator (which is located right next to the head of the bed - really??) - it was very difficult to sleep which definitely impacted my performance at my meetings the next day. The fitness area/gym was terrible with broken equipment and a moldy smell. I also struggled to find something healthy to eat for breakfast. Fortunately the server in the restaurant recognized my struggle and asked the chef to prepare an egg white omelette for me as part of the breakfast buffet. It wasn't the best, but another case of the awesome staff saving what would have otherwise been a bad experience. I do understand that the hotel is undergoing renovations- and I did get a tip (too late for this visit) to ask for a renovated room next time. So I wouldn't write this off as a viable option in the future, but based on this visit (11/2024), there is a lot to be desired.

    I was very disappointed in my stay at Sheraton in Framingham MA. On the first day, my AC wasn't…read moreworking and it was humid and musky in my room. During the week there was a spider and fire ants that were on my bed. I was able to switch rooms immediately. My shade was also broken leaving it down and dark. The sheets and pillows were paper-like and not comfortable like other Marriott owned hotels are. Very out of date. Rust and stains in the bathroom. The hotel restaurant wasn't the best I've been to either. Staff was very nice and accommodating.

    Courtyard Boston Natick

    Courtyard Boston Natick

    (63 reviews)

    $$

    If I could have, I would have given this 4.5 stars. We had our extended family Passover Seder here…read morea few days ago. The sales manager I worked with (Sam Baldus) was a delight and made every effort to make our Seder special. The staff that worked the night of our event was so polite, thoughtful, and hard working. There were a few minor glitches that they did their best to trouble shoot, and my family had a wonderful time.

    Just checked out today, and thinking back, I have no complaints, except that parking was $10 per…read morenight (a surprise fee, but not uncommon in the industry). Everything in the room was clean and passed the blacklight test with flying colors (I take one on vacation, because I am that type of weird). The room was overall surprisingly large! This applies to the room itself, the vanity, the closet, and the bathroom. Some things were a little plain and in various shades of brown, but I am one who looks for a place to stay, not a magnificent work of architectural and interior design. If there is one thing I can personally ding them ever-so-slightly on, it's the bedding. I am the cousin of the The Princess and the Pea, and the conditions for this faux royalty to sleep tight have to be just right (wait, does that make me Goldilocks?). I would have preferred a slightly softer mattress, less firm pillow, and sheets pulled taut with military-grade exactitude. Of course, that's just me and my preferences, YMMV. Where it comes to their staff, everyone I've encountered has been pleasant and kind. While I am not someone who cares for amenities beyond daily housekeeping, I've found they were pretty limited. There is a coffee station, a mini-mart, and that's pretty much it (IIRC). Final verdict: Other than bedding that could be slightly better for this old grouch, the stay was perfectly fine. It took care of everything I seek when I crash for the night. That said, there was also nothing remarkable or above and beyond about the experience. With that, a rock-solid three, not because of issues, but the lack of anything remotely noteworthy.

    Framingham Inn

    Framingham Inn

    (5 reviews)

    My room was in pretty rough shape. Nothin was wiped down,…read moreblankets certainly haven't been washed in sometime. There also was not a mattress protector on the mattress to protect from potential bed bugs or the urine stains. Besides cleanliness the worst part was that my key card stopped working to unlock my door. So after coming back from a concert I was unable to get in my room and the desk was not open so I could not get any help. Had to sleep in my car in the parking lot (that is shared with a very busy bar) but nonetheless, car was better than the room anyway. The desk and coffee area was locked in the morning so I could not check out and no one answers the phone. Overall, place is rough and needs some care. Guy at the front desk was nice. Pay extra for the availability to get a refund because you're going to want one.

    This is really embarrassing but I had to make this review to warn every1! Run,run, far away! Don't…read moreever book this motel! BED BUGS,BED BUGS,BED BUGS galore! I wish I could give a 0 star review! I made an error & didn't realize I already booked a Hilton hotel. I went to the Chris Brown concert in Boston. I was in a frenzy thinking I never booked a hotel(which I did but I thought it was another Hilton booking in Miami I have not the Massachusetts one). Most hotels/motels were sold out or double the price b/c of the concert. I frantically booked this motel w/o realizing I already booked a Hilton hotel(which was a huge mistake). I should have known something was wrong when the manager who was cleaning the room said I can't believe they gave you this room. I thought to myself what is that supposed to mean. I should have asked him that aloud instead but I didn't. I am upset at myself for not realizing I already booked a hotel & stayed in this BED BUG dump! I booked this through Priceline. When I called them they said it actually was through booking.com to call them. I called booking.com they told me they sent an email to the property. The property had 5 days to reply. If not I would get a full refund.I called booking.com today (the 8th day) to see the status of my case.1st rep left me on hold for an hour to supposedly look @ the account. I suspect she put me on hold that long b/c she didn't have a resolution. I finally hung up. I can't believe I actually waited an hour. I have a lot of patience. I called again told 2nd rep what hppn. W/ the 1st. She told me I'll call you back instead of you waiting on the phone again. She called me back in about 20 mins. Property never responded to their email. Then she basically told me the property has to refund me they couldn't do it in their system. She told me she sent another email to the property. They have to respond to the email & refund me back the money. I told her the property never responded to the 1st email which means they are not going to reply again. The rep told me make a review & it will make the property respond. I think that's bogus! This has never happened to me & I beyond livid. BED BUGS are serious & I felt like nobody from Priceline, booking.com, or Framingham Inn cared. I asked Priceline & booking.com what if this happens to some1 else. Why would you have this motel advertised on your site? They told me we will inform the property! That is unacceptable the property obviously could care less. I wish I could do something about this! I would never want any1 else 2 go through what I went through! Framingham INN shame on you! How dare you continue to book rooms w/o taking care of your bed bug infestation!This motel needs to be shut down!

    Residence Inn by Marriott Boston Framingham - hotels - Updated August 2026

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