We needed an alarm for our business after multiple burglaries. Our sales person, Titus, was attentive to our needs from the get go. The installation was expedient and professional. We didn't have to wait long for our affordable investment to prove itself. Within a week after our install, a burglar struck again. This time, armed with the alarm (pun intended) the police were able to respond within minutes. After reviewing the surveillance footage they were able to apprehend a suspect within minutes. I'm grateful for the professionalism and service I received, and the peace of mind. read more

Excellent service with Aloha Alarm in all regards! Even when I moved overseas during my contract period, I was forced to leave my Oahu home vacant and Mark worked with me to ensure my residence alarm notifications were being received to my cell phone in Singapore (international number). System components worked well and I have been very happy with the system and service/billings. The only reason I am leaving this service is that I am moving to a neighbor island. Thank you Mark! read more

We decided to give Aloha Alarm a call because of all the great reviews we saw online. We did talk to another company first, and were really turned off by all the negative reviews from their customers. Long story short, Aloha Alarm quickly proved to us that they deserve all the great reviews they get. It's obvious that this company takes pride in their customer service and strives to be the best. Our main contact was with Isaac, an Executive Manager who has been with the company from the start. His level of expertise in the field was obvious. He was able to answer all questions and assist us with getting an alarm system we feel confident with. His customer service was excellent and he made it clear that he is available to assist us around the clock. It was a pleasure to work with him. The technician, David, was also great. It is apparent that the employees of Aloha Alarm challenge each other to be the best, and take great pride in their company. So, I am sure you will get top notch service from anyone in this company. We definitely recommend Aloha Alarm. They are a great local company that we are proud to support. read more

It is really unfortunate that we have to give this company a 3 star as most of their business has been professionally handled (which is why I'm giving a 3 and not a 1.) The service is great. However, when coming into the contract with this company I was informed by not only Titus who came to our home but a representative on the phone that we were military and would be let out of our contract if given orders. They insured me we'd have no issues terminating the contract. This apparently is incredibly untrue. We were not due to leave for a few more years but as most military members know you are never guaranteed anything with the military and we were given unexpected orders 3 weeks ago and are leaving island this week. The owner WILL ask you to buy out your contract regardless if you are given military orders. If you plan on going into business with them MAKE SURE you either have a military clause drawn up or you do not sign a contract that could even possibly be extended to after you leave (as in I wouldn't sign more than 6 months.) Like I said, great service but if you're military this may not be the company for you. read more

I was shopping around for an alarm company and checking Yelp reviews. I was kind of surprised to see some of the larger, well known companies with less than stellar ratings. I came across Aloha Alarm and saw the 5 star reviews, so I gave them a call. I explained my alarm needs to Titus for my small space for my part time business. He gave me his recommendation which sounded great. What really sold me was when I asked him about a camera system. Because my business is held in one little room, he told me that a camera system from them would be overkill and that I would probably be better off with a camera system from Costco or Sam's. You have to appreciate that he could have tried to make more off the sale from me by pitching their products, but he went with his honest opinion. Honestly, if he did try to upsell me on something I didn't think I needed, I probably would have walked away and bought from somewhere else. Instead, he earned a customer that bought a system and signed on for their monthly service. You just gotta trust a company with that type of integrity! read more

Aloha Alarm exceeded our expectations! When we met Titus (Sales Dept), for the consultation, we felt like we met an old friend. He was friendly, professional and really worked with us thru the process of HOA approval for the security/camera installation. Jarvis (Installation Dept) was always prompt, extremely meticulous and went out of his way to not only install the equipment in the best locations but explained and demonstrated how it worked until we understood it. Being transplants from the mainland, we love the fact that Aloha Alarm is a local company as we believe in supporting local. We will continue to send friends and family to Aloha Alarm as we believe in what they represent! Mahalo again Titus and Jarvis you guys rock!!! read more

So, this is the 4th different alarm company I have used in the past 20 years on my properties, and I can honestly say it's so far the best. FIRST, if your shopping for an alarm co, make sure they have a local warehouse/office. A lot of the newer companies order items as needed and use independent sales and installation workers, and to get anyone to come back for troubleshooting or to just have that customer service is nearly impossible. Aloha Alarm however is one of the local based companies where you get a live person (yes! I said an actual person) to answer your call and help you with issues. SECOND, always go with a company who has been established for at least a decade or longer. What good is a lifetime warranty or lifetime service if the company goes under? (Happened on this island to one company who left all their customers without any service or techs). THIRD, the monitoring is amazing!... The notifications are fast and cancellations (if needed) are faster. And as you know, if you have more than 3 false alarms where police respond to your home, you get billed $100/false alarm every calendar year. Some other companies, you are literally on hold for several minutes trying to cancel police from responding and (uh oh!) too late, the police arrive and you get billed by the city. FOURTH, their system is top of the line and very reliable. No need for weird specialty expensive batteries for replacement, and haven't had any faulty equipment issues. We have 2 100# dogs and 3 kids running around all the time, and the system holds up to their normal slamming of windows/doors and of the main panel. AND LAST BUT NOT LEAST, I had some billing issues, and the receptionist gave me directly to the OWNER. He was extremely helpful and kind and fixed the problem right away. It's nice to know someone that high on the org chart still takes the time to speak to customers and be so helpful. The salesperson helping me with my new home (yes we just bought another home again) also offered me a great price for my new system. read more

I don't understand all the 5 star reviews. The only reason I am giving this 3 stars is because for the first few years my alarm worked and was amazing. It was all down hill after that. For some unknown reason my alarm stopped working. My panel would have an error message on it. Then ... the midnight phone calls start coming. If you don't fix your problem right way (which is hard for busy people), you start getting late night phone calls to tell you that your alarm is not testing. They even called my mom (who is only listed as a back up) in the middle of the night. So...you try to fix your alarm but are told the only way to fix it is to upgrade and this will cost you more each month. After trying to hold out as long as I could I gave in and upgraded. So here is where it's good and bad. The customer service i received with the upgrade was great. The owner understood that I couldn't afford to have a higher bill each month and he offered to give me a discount. The bad side....to get the discount I had to sign a new 5 year contract. Since I still had 2 years left on my old contract, they just added 3 more years. Fast forward a bit and my alarm starts to do the same thing it did before. When I call this time and ask why, I am told its because my alarm needs to be reset. So they send someone out to reset it and it works. Now I am wondering if this would have worked with my old plan and if it was really necessary to upgrade and not only pay more monthly but to also sign a longer contract. What makes matters worse is... because I am renovating my house I am constantly unplugging my Wi-Fi which is what my alarm is hooked up to. Which means ....you guessed it.... it has to be reset each time my Wi-Fi is unplugged and then plugged back in. I have gone 2 months without an alarm (that I am still paying for) bc its such and inconvenience to have to deal with this. When I asked about a battery back up ...because my old alarm company in VA had one, I was told this battery back up does not back up the Wi-Fi power. This is crazy because isn't the purpose of a battery backup to have power if the power goes out? Maybe I misunderstood, however my old alarm had the battery backup that hooked up to both the alarm and my home phone so that my alarm ALWAYS worked. This system is not the same. Don't get me wrong, this is a local company and the owner seems to be genuinely interested in trying to help. I just dont think this is the system for me. read more

Our experience with Aloha Alarm has been a very satisfactory one! We had an alarm system installed at one of our store locations, and was very happy with how smoothly the process went through. Isaac Lima provided us great customer service and was very thorough with communicating all the fine details. Thank you again! read more

We decided not to renew our contract with a different company after they took 45 minutes to call us when our alarm went off, and called Aloha Alarm to take over our monitoring. We also had them put in a new system as ours was outdated and was giving us problems. From start to finish, everything went smoothly. The new system is easy to use, and affordable. My husband likes that he can control it from his phone (android and apple apps, no windows) and I like the idea that our home is secure. Thanks Mark! read more

Aloha Alarm recently took over the alarm monitoring services for my work. We previously had another company, that did not give me the 'peace-of-mind' that I was expecting. What a refreshing change. Aloha Alarm did the work with professionalism and courtesy. They were able to do their job with no disruption to my business. Now the security system works properly, and is no longer a headache. I recommend Aloha Alarm to anyone looking for a honest and reliable local company. read more

Found them at the BIA home show and set up an appointment for a camera system for my home. They have a large array of systems from lower end cameras to higher end systems. They were very helpful in determining which system would suit my needs. An alarm system was also installed at no additional charge. Installation was done very professionally. All wires are either hidden or protected. Following installation, I had some user problems and questions. They were very prompt to answer my questions and fix my problems. I had no problems with this company and would recommend them highly. read more

Had a very bad experience with Salesman Isaac Lima. With my busy schedule, he called at the last minute to say he couldn't make it. When I told him I was not happy, he said he didn't appreciate my tone and wanted to meet me face to face. I took it as if he was calling me out. He couldn't make an appointment, but then demands to know where am I and he wants to meet face to face. Um you couldn't make the appointment now you want to meet face to face. He also said he didn't call to cancel, but he called to "re-schedule." I called the Shop and spoke with Titus who was calm and apologized. I was later called by the owner to apologize and offered to have another salesman come out to take care of me. I declined and said in todays age first impression holds a lot of weight. The owner then offered me his cell number if I needed any assistance in the future or want to compare what others are offering. I sent him a text regarding a proposed system from a competitor, but have not gotten a reply. We will see if there is any Aloha in this company. read more

I am so glad that I went with Aloha Alarm! There are three things to look for in an Alarm/security Company: reputation, service, and local knowledge. Aloha Alarm is a new company so reputation may seem suspect...but it is not. Mark P. has been in the security business for over 20 years. He's forgotten more about security than most company's know. When I found out that he was starting this business, I was quick to jump on the train. Service has been impeccable. The Aloha Alarm crew created an installation time that fit my schedule and they have helped me to fine tune the system so that it meets all of my needs. A+ for service. Finally, there is local knowledge. Beware, there are predatory alarm company's out there that prey on the weak and the vulnerable. Aloha Alarm is a local company well aware of the needs of the community. They can help you set up a security system that meets your needs. You won't be duped or fooled. Just a great product with even better service. You can't beat that. To me it's not the last name "alarm" that matters most, it's the first name of the company "aloha" that really makes the difference. Aloha Alarm no ka oi! read more

After I made my review with YELP, Big Cray Baby Mark (Owner) decided to complain, becuase it was not in his favor and did not like the review TYPICAL of Aloha Alarm!!!!. So this is my review I spoke with Mark and his team some months ago regarding a servcie call that was required and asked if it could be resolved over the phone to avoid a 100$ / hr servcie call fee. Mark and his "EXPERT" team said no they need to come out and asses the situation. So after complaining, I agreeded to this service call and not even 5 minutes later the issue was resolved!!!! All it was was an inverted NUMBER. I have documented proof how long this service call lasted, and althoug I signed 1 hr of service it was indeed 5 minutes. So Since then I have cancelled my services with Aloha Alarm and Went to Alert Alarm where I am not getting the RUN around I understand that Aloha Alarm is family small company but to Cheat and Steal from customers is unexceptable. The service I received was not to the standards of my expecation. Then again I might just have HIGH expectations! Good Luck everyone... read more