I am glad to have chosen Aloha Alarm for my family. I've known Mark & Mike personally for over 16 years. Mike Kelley was very helpful and informative when it came to choosing the right system for us. Owner Mark Plischke and his crew has done an amazing job of putting in our system and servicing us and most importantly, making sure we were taken care of. The office staff was very helpful and friendly. I would gladly recommend Aloha Alarm to all my friends and family and we look forward to doing business with them. read more

I have had Mark Plischke provide my home alarm systems for over six years now and have had prompt, professional and high quality service. I highly recommend Aloha Alarm! read more

Aloha Alarm is excellent! Titus met me the next day after I called for the walk through. He never tried to upsell me on anything, unlike the other two quotes I received. He answered all my questions (there were a lot; i needed a very flexible system). My installer, John, was gracious and professional as well. He was very conscientious in getting my approval on the placement of all items, and trained me both days to ensure I understood how to work the system. I couldn't have asked for better service. Thank you! read more

Mark is very understanding and we had some issues with our system and even though we were out of warranty. He was very open minded and heard us out and didn't charge us for the fix. The problem we had was due to a glitch from Honeywell and not Mark or his team, however he was kind enough to help us out and not charge us. Now our system is fixed and running smooth. They have such great customer service and take good care of his customers. read more

Great customer service. When I had everything set up, Titus was super helpful with helping explain all the paperwork. Good military price as well. I recommend to all my Hawaii friends with an alarm! read more

Have had great service from the tech Jessie and from the office staff. A problem with my phone line has been my problem with the alarm, but jessie and the company have been exceptional in solving and help us understand the system. Issac there sales guy has been with us thru out the process. Can't ask for anything more. Good luck and many more years with many more happy customers. read more

Very satisfied with our home surveillance system just purchased and had installed. Great service, communication, professional and clean installation. Lots of Aloha from Titus and Eddie! read more

The only reason I haven't given this company 5 stars is because our experience with them is pretty short and we ---thankfully --- haven't had to test their response time on a real alarm yet. They provide both excellent technology and outstanding customer service. The technology solution they suggested far out performs that of our previous alarm company. They have covered areas that were previously unprotected and their remote access capability is excellent. When we've inadvertently set off an alarm, their response time can be measured in seconds. Customer service is just outstanding --- when I asked for an unusual protocol to protect our home, the President of the company called to understand the issue and find a solution. We are very, very satisfied customers. read more

Had our alarm for over 3 years now with no problems, just getting around to writing the review now. Titus responded quickly with quotes for a couple different options and explained the differences. He was very upfront answering any questions we had about warranty, future add ons, and monitoring cost. He was also upfront about the 5 year monitoring contract that other yelpers have bemoaned. Not disputing their experience, but just wanted to share my experience that I was aware of the situation I signed up for. As for the alarm itself, it was easy for us to get used to the new routine and we feel a lot more secure in our home. The price for the equipment was also reasonable in my opinion. I would definitely recommend Aloha Alarm to friends or family who wanted an home alarm. read more

I just recently had an alarm system installed in my home through Aloha Alarm. This was my first experience with installing any type of security system and I was very nervous and a little apprehensive. I had booked appointments with a few other alarm companies, but was immediately blown away by Isaac Lima's presentation. He thoroughly explained the different systems and walked me through every part of the process. He was very professional and honest which assured me that Aloha Alarm was the right company to do business with. Once I decided which system would work best for me, I was pleasantly surprised when Isaac and his team had the system installed within the next week. If you are looking for a company you can truly trust with the safety and security of your home and loved ones, Aloha Alarm is the way to go. Ask for Isaac! read more

Classic BAIT AND SWITCH. They quoted me $199 to change over my alarm system to Aloha Alarm. After signing the contract and paying the $199, they came today to install my new system. The visit was scheduled for 8:00am but they did now show up till 9:00am. After four hours looking over my system and leaving to get more equipment, I was called and told that it would cost me an additional $300 to $500 to change over my system to Aloha Alarm. Their explanation was that they could not identify the wires from my control box. I told them that my system was looked at by the sales person and I got the $199 price to change my system. Why this increase in price now?. They could not give be a plausible answer. I told them to cancel my order and return the $199. Wow, classic Bait and Switch and four hours of my time lost.Too bad no ZERO stars in the rating system. read more

Very responsive, great pricing, no bs, fast installation. Best deal in Honolulu. Winning combination for a business. Highly recommended.

We used another security company at my workplace for over thirty years. One day I walked into my mechanic's shop and was impressed by a 40"screen monitor with all of the cameras. I asked my mechanic what security company he uses and he said Aloha Alarms. I'd never heard of them but he told me they did an awesome job! They surveyed his entire facility and suggested the camera placements. I decided to give them a call and Titus came to my office and took the time to explain the system and what they could do for the security of my company.. Such a personal guy with a great and positive attitude! We ended up switching companies and AA now services our 4 locations including my residence. We saved a lot of money and now have a "state of the art" system! The transition went smooth and the installers were very professional and polite. Thank you Mark, Titus, Bronson, and the rest of the team! You truly deserve the "Best alarm company award" of 2016; you and your team are always there when we need you. read more

Aloha Alarm is the best. Whenever I call, even during evening hours, when I am having trouble viewing the camera on my cellphone, a technical person always calls me back and is cordial and helpful. Recently, on March 3, 2015, I had a representative come to the house since the monitor was not working. It was a simple fix, turned power off and back on and everything worked fine. Now I know that I can do this on my own without calling someone to the house. The young man was very nice and I appreicate his help. Thank you. Nancy L . read more

I've used Alert Alarm for a few years for one of my businesses and lets just say I was not satisfied but I was stuck in my 5 year contract. When I opened our second business, I was referred to Aloha Alarm, specifically Isaac, from my IT guy. The best recommendation ever. Fast forward a few years. I now have 3 businesses and my resident all protected with an alarm system with Aloha Alarm. If you are looking for friendly and speedy service, do not hesitate to contact Isaac. Isaac communicates effectively and in a timely manner. He always puts the extra effort to accommodate my needs. Prices are very reasonable. read more

A few weeks ago I had requested information regarding a surveillance system and I got it almost immediately from Mark, than Isaac. Later that same day, Isaac called and said he was available to come to my home in Kailua but first, he was on his way to Ewa Beach. And 1 hour 45 minutes later, Isaac was at my house and we checked out my possible camera locations. We talked, than he left and later, he emailed me a price quote. A couple of days later hecame back to my home with papers in hand, we talked some more, went over the details of the system, signed papers and a few days later, and 2 days before camera installation, John Sacriz was at my house. We went over where I wanted the cameras to be installed, John made recommendations where it was better to have the cameras mounted and why (which made more sense than my ideas) he then explained that he'll be running the cables and prepping so the day to install the cameras it would be more about the positioning and online system (which turned out to be the best idea ever) John really took the time to explain what he'll be doing and how he'll be running the cables. He was Very Efficient with the details of the system and was really good about cleaning up after each location of drilling and cutting of the wires. After all was done and a day later, one of the cable boxes somehow popped open at one corner, I texted John and he said he'll be out my way the next morning before going in to work, but then the Pali happened. Because I didn't want him going around the world to get to my house in traffic, then get stuck going in to work, I texted him to tell him not to come, and that it'll be okay, just let me know when he can come and close the box. John texted me and asked if he could come on Saturday (His day off) to close the box. I was in disbelief that someone would actually go on his day off to do work, regardless it being a minor the job. Most guys would be like, "I'll try schedule a time between my jobs. I'll let you know" and that's it, but not John! I'm giving 5 Stars because John Sacriz goes above and beyond to make sure I understood how to everything worked. He's very Kind, Friendly, And An Exceptional Employee Aloha Alarm. Aloha Alarm Should Be Proud To Call Him "One Of Theirs" I Highly recommend Aloha Alarm if you ever want a surveillance system, and hopefully you'll get John Sacriz. Thanks John Sacriz and Everyone I spoke to, Julie, Mark, Isaac, and John! You guys are Awesome!! I'm One Very Happy Customer!! read more

Been meaning to write a review about how great the service and install was. Got my alarm installed a few weeks ago and i gotta say Keane the technician was great, nicely done and very professional when explaining everything. System works great just like Titus said it would. Would i recommend Aloha Alarm? Definitely! Great job guys! thanks again for the service. read more

From the sales rep. Isaac Lima who visited my home to plan the system, to the technician who installed it I couldn't have asked for more. These are pros and the installation was quick and very neat and the prices were very reasonable compared to other companies I called. Highly recommended. read more

The company is not military friendly. They will get you into a 5 year contract, and since your military (3-year PCS cycle) will force to to pay the remaining two years as a cancellation fee. Technically this is not a legal (or ethical) business practice, so do business with this company at your own risk. read more

I recently advised my parents while shopping around for a security company. I wanted to find a reputable local company that I could put my trust in. While I was doing some research I was directed to Isaac Lima from Aloha Alarm. My close friend made an argument not only for the company but Isaac and his professionalism. After calling him directly I was pleasantly surprised by his knowledge and flexibility to meet. I scheduled for the upcoming Sunday morning and met with Isaac on behalf of my elderly parents. He presented multiple options, a clear understanding of his products and patience. We completed the consultation and I received his proposal by the following morning with equipment information clearly presented. After presenting his proposal to my parents, we decided to go with Aloha Alarm. I can now monitor my parents and have confidence in their safety and security. Thank you Aloha Alarm and especially Isaac for your awesome work! read more

This company is great! Titus was my salesman... he was punctual and very knowledgeable. He set up my installation date within the week. James, the installer, was on-time, was efficient at setting everything up and made sure i knew how to use the alarm before he left! He even went asked me questions to make sure i knew how to use it... very great company! read more

Just had the best experience and had to share. Searched local alarm companies and got the run around until I talked to Titus at Aloha Alarm. He immediately came to our home in less than an hour and within 24 hours I got an entire system hooked up. Seriously Isaiah installed all day straight for 8 hours, but it's not just about the speed they are really professional, showing us how to use the tech stuff and getting to know our needs. A great bunch of guys!! read more

I'm very impressed (and grateful) for the way John went out of his way to help me load the app on my computer, as well as to be able to see previous footage. He even called me after hours, from his home, to advise me--which took a while, since I'm not very technically savvy. John did this at least twice for me, once when we purchased the system, and then again two years later, when I needed help. John is really patient and helpful. read more

I cannot say enough nice things about Tidas and his team that put in my security system (John, Ben and Isaiah). Tidas came to my house after hours since I could not leave work to meet with me about recommendations and prioritized getting my system in right away after a scary incident at my house. His team was fast but thorough and took the time to explain the system to me and help me test it and get familiar. They were considerate, patient and very professional to work with. The system itself is amazing and I feel very safe when home, as well as secure when I am away. I would strenuously recommend Aloha to anyone but if you are really looking for a personalized experience, go with Tidas and his team for sure!! Thank you Tidas and team!!! read more

I've been doing business with Mark for many years, both on my home and business, as well as referrals to all my clients. He and his crews have always done an excellent job from design to installation. Mark's attention to detail and his availability to his clients is top notch. I highly recommend Mark and Aloha Alarm to anyone interested in quality alarm services. Harvey read more

Very quick response time. Installation was done professionally and in a timely fashion. Has all the features we want in a home security system, plus many more options in case we want to upgrade in the future. read more

I have a system installed by Aloha Alarm a few years back and I have paid them for a service call when warranted. I called a week or so ago for a technical issue and asked if they could give instructions in resetting my password to the system. I was told since the pass word didn't work they have to send a technician to reprogram the system. However when he came it didn't need any reprogramming since there was an error in typing the user name. He also said he needed to come back the following week to install remote access since my routers are going to be changed. When I called the owner of this company, and requested to comp this visit since I was going to have the technician comeback after my routers get changed to program the remote access, the owner's response was if the technician is willing to comp the visit, he will not be paid for his time. Although the owner decided to charge me half and not the full amount, since I was going to call them the following week, he could have comped instead of asking the technician to comp his time. Not good customer service read more

I would DEFINATELY recommend Aloha Alarm to all my friends and family. They are very professional and is the type of company that will take care of all of your concerns and issues. NO QUESTIONS ASKED! Installation was TOP NOTCH! Very neat and attention to detail was well thought out! I'm glad I gave this "LOCAL" company a try....they truly put the customer first! Thanks Mark & Crew....you folks are the best!!! read more

I have had an alarm with Mark for 6 years now and I recommend him to everyone. Their customer service is the best, the salespeople and techs are friendly and knowledgeable and he has the best rates for monitoring service. They carry everything a business or homeowner could wish for in an alarm system. I even convinced my boss that it would be a mistake to go with anyone else and we are having our company alarm installed tomorrow! With customer service going totally downhill nowadays, Mark and everyone at Aloha Alarm are a welcome change! read more

First experience was great, Titus was very helpful and quick to respond. A minor problem with billing but was resolved right away. Overall experience with company was okay. read more

Be careful with these people. They will leave projects undone and and charge you to come back to fix their own mistakes. In my case, when they set up my camera system, they left one of the wires exposed and the only way I found out about it is because the camera was blurry. I set up an appointment for them to come back to fix it and costed me $120/hr. While they were here, I had them change my password since I couldn't access it, they never left my new password with me. Now, they are saying they will have to charge another $120 just to come out here and give me my new password. Would not recommend these extortionists who do not want to fix their own mistakes. read more

Unpleasant and Unhappy. I do not recommend this company to any of my friends. I have my alarm system installed two yrs ago. This local company only covers one year warranty. I was charged so much $$$ for service and parts. read more

Response for a quote was very quick. Mike Kelley met me at my home after work to discuss my needs. He provided different options and answered all my questions. I decided to work with Aloha. John S (installation tech) showed up on time as scheduled. He is very polite and professional. He confirmed what work was to be completed. He was very patient in explaining how the alarm system worked. I was pleased with the work. John provided me his phone number just in case I had questions after he left. I would recommend Aloha Alarm and John S to my friends. read more

Mark did a great job with fixing my problems.

I've had a Lynx alarm for many years in the old place and wanted the newer model in my new place. my plan was to purchase online and DIY install - my confidence level was 80% that I could do this. gave Aloha Alarm guys a call and spoke with Blaise - I was surprised that they could install the system that I wanted in a day for about half of what I would pay online. - catch is that I had to sign up for a 5 yr monitoring plan at $25/month. my old monitoring service was $9/month. well worth the cost spread out over 5 years, they got it done right in one day, and I supported a local business. The install guys did a great job -everything is clean and neat and it's great knowing the security system is installed right! would have been 5 stars but one small issue - i wanted one motion alarm in the garage to be active while I'm home but apparently all motions are disabled when in "home". Thanks Aloha Alarm! read more

These people are great! They were by far the lowest bid a year ago when I had my camera system installed. Since I didn't have a smartphone at that time, they promised to do the remote viewing part of the system instruction later. After getting an Iphone a year later they came back and completed the instruction for free as promised. During that visit they noticed one of the cameras didn't have as good a picture as it should have, and they changed it out for free. You don't get better integrity than this! read more

Excellent customer service and our installer Keane did a great job installing our system.

ask for Titus! he's the best. awesome service!

Excellent service with Aloha Alarm in all regards! Even when I moved overseas during my contract period, I was forced to leave my Oahu home vacant and Mark worked with me to ensure my residence alarm notifications were being received to my cell phone in Singapore (international number). System components worked well and I have been very happy with the system and service/billings. The only reason I am leaving this service is that I am moving to a neighbor island. Thank you Mark! read more

We had a great experience with Aloha Alarm from the initial contact through installation completion. 1. From our first call through installation completion was one week. Fast service done around our schedule. 2. Options were fully explained so we could decide what we needed to provide the security we wanted. No one pushed us to get more than what we wanted and needed. 3. Pricing was competitive and well within what I expected to pay after researching other systems. 4. Our installer Lowell was absolutely amazing: Respectful, efficient, dedicated working long hours without taking a break, clear in his explanations repeating when necessary, and neat in cleaning up after the job was done. I cannot praise this young man enough. 5. Mark helped us get set up on our phones, computers, and tablet so we can access the system from wherever. 6. The hardware and computer interface are clear and easy to use. I would strongly recommend Aloha Alarm. read more