5 years later and unit needs to be replaced. No clue if I have a warranty and good luck getting these guys to help.

Rostin and his crew installed our first two split AC units about two years ago and the last two a year later. Everything is still working great. They did a really solid job, and the quality of their work shows. Rostin was super easy to work with, very responsive, and accommodating. His team made the HOA approval process simple with the detailed installation packets they provided, which saved me a lot of time. I also hired Matt, their electrician, for some other work around our townhome, and he did a great job too. I highly recommend this team if you want reliable and professional AC installation. read more

This is the second time we have worked with Air Perfection and as expected, this time was as good as the first. We used Air Perfection in 2019 to install split systems and again this month, to install a new central AC and smart thermostat. Scott and Rostin arrived early and completed the installation quickly and efficiently. Everything was cleaned up nicely. I highly recommend Air Perfection. They have been great to work with! Thanks again guys! read more

My central AC recently went out and for the life of me, I couldn't figure out why. I attempted to reach out to the company that installed the AC, only to find out that they are no longer in business. A neighbor recommended Scott from Air Perfection and I'm glad he did. All it took was one phone call and Scott was at my home in 20 mins. He conducted a thorough inspection, showed me the issue, and gave me multiple options on how to deal with the issue. He was very honest and he gave a very fair price considering the market. Thank you Scott for your friendliness, honesty, and professionalism. My AC is blowing colder than ever now! If you're looking for AC repair, call Air Perfection and if you're smart you'll ask for Scott! read more

I was looking for a good and well rated AC contractor within my home town and came across Air Perfection with some really good reviews. So I decided to inquire and go with them. Overall, great staff and service! Tai (Manager) was a huge help from the very beginning. He was able to provide me with multiple quotes & possible design layouts for different split systems to look at my options and work within my budget. Not only that, he was very knowledgeable and gave me a lot of info about AC systems, warranties and suggestions on installation. The workers were fast with installation as well and was able to work within my schedule. In the end, I decided to go with a Fujitsu tri-zone system for my townhome so that I'm able to have multiple indoor units but stick with 1 outdoor condenser as my association has restrictive guidelines for split AC systems. Plus, Fujitsu had a better warranty. I'd definitely reach out to them for maintenance when that time comes and on any future projects. If you ever go with them, tell them that Mark B's review sent you! :) read more

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I'm so happy we found them. We needed to replace our 10 yr old unit with a larger one. They were professional, quick and reasonably priced. I'm ready for a cool summer. read more

Air Perfection - Heating & Air Conditioning/HVAC Near Me

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My review from 2 July 2020 (5 stars) popped up as I began to write this one so I will begin by saying that Air Perfection continues to perform in an excellent manner. Since 2020, I have contacted Ronin at least twice about AC issues and he has always been responsive and helpful. After discussions with him last year, we decided that it was time to scrap the 20-year-old system which we kept patching together and put in a new one. Ronin responded quickly, discussed options with us, gave us a quote (below what we had planned on paying), quickly ordered the materials, and set a date. The new AC was put in last week. The crew was friendly, professional, and efficient. I cannot say enough good things about Air Perfection - they have been our "go to" with issues on all of our AC needs. Thank you, Ronin! read more

We contracted with Air Perfection to purchase and install a new central AC system for our home. Yes, it was expensive, but in line with other quotes. We selected Air Perfection based on many positive reviews on Yelp. Yes, there were also unfavorable reviews (always are), but what sold us was the professionalism & easy-to-work-with manner of Tai, the manager and Scott, their field technician. Unfortunately, there were issues from our old AC, and we had to call Tai after the new installation for help. He responded immediately, even sending a crew to correct the problem today - 4th of July holiday. We are writing this to share our experience. We will not be calling anyone to complain; we will be voting for them as Hawaii's best in the next Advertiser survey. read more

They responded quickly to my yelp message for a price inquiry and was able to schedule a time for service. Even when we made changes they were able to accommodate to make it happen. Service was quick, they did come earlier than expected, but they worked thoroughly and kept their station clean, and was also knowledgeable and provided suggestions when asked. I'd go back for maintenance again for our split ac. read more

BEWARE, Very unprofessional. Once they have your money, they will not return calls or emails. We paid for an a/c inspection which included a written report and photos which have never been received. After 5 voicemails and 3 emails, I realize they are not going to respond. Why people have not reported them to the better business bureau, is beyond me. read more

Poor communication, long wait times, multiple attempts, ordered wrong parts, very high prices. Wouldn't recommend for repairs. Got quoted almost $4000 for repairs went with someone else and saved almost $2000. read more

Scott, Rostin and the rest of the crew were super professional and very efficient. There was a leak in one of our spilt units and Scott was able to confirm the issue very quickly. Rostin was awesome in working wit our warranty and setting up an appointment. Scott was able to come earlier on the day of our appointment and finished with 90 mins. Would 100% recommend. If I need anything else done , I'll definitely be calling them again! Mahalos! read more

So added a star because they did respond to the review asking if they could make things right. Unfortunately, we are already in conversations with a couple other companies by now so it is a bit too late. Maybe if they fall through, we will circle back to Air Perfection. The estimate is under the spouse's name, which is why Tai could not find it. So this review is indeed for the correct company. I am looking at Tai's business card as I write this update, the estimates came from Keani and have Air Perfection on them and Tai's name is listed on the estimate. read more

These guys were life savers. We were baking in the summer heat and they came to our rescue. The owner was incredibly accommodating, shifting schedules to ensure we had AC before the weekend when we'd be miserable. read more

Air Perfection - Heating & Air Conditioning/HVAC Near Me

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Rostin and the crew were awesome. Quick to schedule. Their communication through the entire process was great. The day of install the crew was here on time and knocked the install out in one day. They were clean, used drop cloths in the beds and furniture. They cleaned up all their construction debris. We've had our system installed for over a month now and are loving it! read more

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Quality work very professional! Decent price! Would of gave 5 stars but they had some Issues with equipment and then messed up a appointment couple times. And with Covid that's understandable. But still can't give the full 5 maybe next time they redeem themselves. But I will be using them again. I recommend them and there service! read more

Air Perfection is my go to company when it comes to our Mitsubishi split AC's. One of our units was blowing warm air again and we had another unit not cooling as well as it did before. Sent an email and received a response in a few hours. I lucked out and was able to get an appointment the next day (someone cancelled last minute...lucky me!). The same technician came out and was very familiar with our split ACs. He was early, quick, courteous and very professional. I think his name is Mark. I know that's terrible I can't remember his name. Especially since I asked him. But he was incredibly patient with me and my million questions about the split ACs (is it normal to have a leak, how long do the units last, etc.). From beginning to end, Air Perfection has been wonderful. read more

We found Air Perfection (AP) to provide exceptional service at a reasonable price. AP installed 4 new Daikin split A/C's (9k, 2 x 12k, & 24k BTU units - 57,000 BTU total) for us in April 2023. Air Perfection offers a 12 year warranty on Daikin equipment INCLUDING PRINTED CIRCUIT BOARDS (PCB's)! PCB's are VERY expensive (think $1,000 PLUS) and geckos / lizards love to hang out on the warm PCBs, often frying themselves and the PCB in the process. Air Perfection's 12 year warranty on Daikin extends to the PCBs and to gecko damage! We talked with several other AC suppliers and did not hear that from anyone else. About a month after our A/Cs were installed and AP was paid, 2 of our A/C's quit working. The failure was tricky to troubleshoot, but AP sorted it out over the course of 3 visits. They did not drag their feet, they did not give us the run-around, they made appointments, gathered up the repair parts, sent out trained Techs and Electricians, and figured it out. Surprise - it turned out to be a small component on - you guessed it - the PCB of a multizone condenser (outside unit). Also, we found AP to be very reliable. If they made an appointment for 8:00 AM, they showed up at 8:00 AM - consistently. Rostin, Scott, Matt, Tai, Keani, and the rest of the AP crew responded promptly to our questions and concerns before and AFTER the sale. In our experience, you are unlikely to find a better AC provider. BTW, we looked at Daikin, Fujitsu, and Mitsubishi. Mitsubishi was dramatically higher in price than Daikin, but that probably changes day to day. Aloha, Mark and Jeanne read more

I don't really do reviews but this is a MUST!! Air Perfection is the first company I called. Rostin answered the phone and is very friendly, he gave me a quote that I cannot refuse and he also informed me about the Fujitsu promotion at that time (score). He was very knowledgeable and he answered all my questions. He also worked me with my association's requirements including certificate of liability insurance. Awesome right???? It doesn't stop there, he worked with my availability. Said they're coming at 8 am, they were here before that, Scott,BJ and Allen and their electrician guy came in today and worked round the clock and installed 4 split ACs in 5 hours. They were super friendly and very efficient AND I offered the famous lumpia Shanghai for lunch, who cannot refuse that??? Anyway, this company is a go to for all your AC needs. Give them a call now. read more

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Long story short, so glad we went with Air Perfection, and will use them again and forever. We had dust coming from one of our blowers, even after we cleaned the filters. There were also ants coming in and out of it. We were prepared to pay, always worried about the upset. Crazy thing was, they kept downseling. The tech showed us why the ants were getting in, and would seal it off, and he kept reassuring us that the regular clean would suffice. However, since they were here, I insisted on the deep clean. They also patched the outlet hole for the other two blowers in the house .... for free. All in all I paid hundreds less than I expected. And the people in the office were super friendly, easy to deal with, and always returned calls in a timely manner. Cheaper when you pay cash, but they had all the payment options you would need. Don't hesitate to call them. You won't regret it! read more

Rostin and his team are super knowledgeable, responsive, and ultimate professionals. Provided a very competitive cost estimate after an in home assessment, and walked through pros/cons of available A/C systems to find the best value for our needs. The team completed the installation of 2x units plus electrical in under 3hrs, really efficient and thorough. read more

A few months ago the air conditioner at my office broke down. Unfortunately it was the beginning of summer which is not the best time to be installing air conditioning! I called every company I could find to get someone to come out and give me a quote. In my business I needed to obtain 3 bids to begin the process. Most did not return my phone calls and those who did come out did not submit a bid or took months to finally send me something. Ugh! We have no windows in our office and in the afternoon it was extremely hot. After several months of disappointment I was finally referred to PhotonWorks/ Aire Dynamics. They were at my office the very next day. They walked me through what they could do and what we could expect. They emailed me a quote that same day. I submitted all of the paper work and within a few weeks our air conditioner was fully installed. They did an outstanding job and was very professional about every aspect of the job. Plus their price was fair and honest. I understand that expecting to have air conditioning installed during the summer is ridiculous, but I expected to be treated better by those well established company's. PhotonWorks/ Aire Dynamics treated me with respect and appreciated my business. A big MAHALO to Rostin and his crew for making our office "cool" once again. read more

Air Perfection - Heating & Air Conditioning/HVAC Near Me

Do not book here. I got quotes from all different companies and this specific company needs to work on customer service. I went with another company and the quote was $3,000 cheaper. They also need to work on professionalism. A estimate was done and there was a male and a female. The way the girl was dressed definitely not a worker. If people are bringing others to jobs. . . . not professional. My friend also got a estimate from them and said their was a female and a girl YIKES I was skimming through other reviews and it seems like overcharging is definitely known when us consumers are receiving quotes. Use all this feedback to better your business, do not take it negatively. read more

We had been neglecting cleaning the air filters for a while and have not had our A/C serviced in 4 years. Set up a A/C cleaning and our technician was Joe. Guy worked very hard and the unit is clean as new and running better than ever. Very happy and worth the money spent! read more

I called air perfection and got a quote the next week. I was able to get two split condition systems installed within a few weeks. Now my home has a 36 and 12k BTU system for around a $10,000 cost. What a deal. Shane is the man! read more

We were shopping around to put split AC system in our house. Since this company had really good reviews I called them to make appointment. Roston came out and we discussed with him to install split system in four bedrooms. He told us he would send us a quote via e mail. One week passed by and we didn't hear from him so I texted him, called twice and left message. Two weeks later I still haven't heard from him. Very disappointed with them. I understand if they are busy since we are in the middle of summer but at least they can call and let us know. Poor customer service.. I guess they don't need our business. read more

This company is terrible and unethical. Ruined our roof, made commitments to fix it then just walked away and failed to respond. DO NOT TRUST THEM. read more

Not sure why the high ratings I know it's the busiest time now but left 2 voice mail messages and no response!

3/3/20 UPDATE: pushing this back up to 5 stars. 6-stars if could. Problems will always happen, but the quality of a company shows when they have to deal with unexpected hurdles. These guys at Air Perfection pass with flying colors. I'll be back to post any more updates, but after dealing with these guys on several occasions, I can confidently say that you will be happy if you go with Air Perfection for installing new units or UPDATE: running into some issues with the same repair mentioned in earlier review. I'm in the process of getting in contact with Air Perfection. Will add details and hopefully a final update in a few weeks when/if this read more

Buyer beware I purchased my system earlier this year and it went out already in April we are now in the middle of July and my air conditioner still not working they've been out here several times and can't get it to work.. I asked to speak to the owner he has not called me yet so I'm stuck in this heat in Ewa beach with no air conditioner . read more

There are many different AC companies and we have used a lot of them for our condo. But when we built our new home and we did our diligence in researching all the different companies and got different estimates. In the end we decide to go with this company. Scott was so helpful, he assessed what we wanted and patiently explained the options and gave us an estimate in a timely manner. He is extremely knowledgeable of the different AC units and what size you will need for ur space. We appreciated how honest & responsive he was. This company may not be the cheapest but also not the most expensive. I much rather pay more for good quality work & this company provides just that. read more

Air Perfection - Heating & Air Conditioning/HVAC Near Me

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I was able to make an appointment with Air Perfection at an already established and reasonable price point related to a clogged primary drain tube. They were late about a half hour from the original appointment time but called and gave me notice so I could notify work. They also gave a decent discount because of that. Customer service was awesome too and the secondary tube seems to have stopped leaking. Thanks for the service and great interaction! read more

So happy with these guys! A friend who was a happy customer suggested we contact AP. Shane and Justin were great in answering our questions. They provided us a written quote. Assisted us in obtaining the permit and approval from our association. They installed another electrical line. They installed AC split system (2 compressors and 5 fan units). They provided removal of the old window units AND patched up the holes and made it to match the original exterior. This was important as other contractors did not offer this. The young men that came out to the job were awesome! They were fast and efficient. And were polite and respectful. Thank u for a great job! I would definitely recommend them! read more

Messaged on yelp and received a quote. Called to make an appt and all Questions were answered. Mark arrived within the time frame. Closer to 11 than 4, which is always a plus. all that was included in routine maintenance was done. Will definitely make another appt in 6 months. 1 suggestion I do have. When appt is scheduled customer should be made Aware of surcharge if card is used. This way we have the correct amount of cash or we are not surprised if using card. Still 5 stars. Mahalo read more

Over a year ago. We started looking in a new AC system. But we got really high numbers and was told to cut into our dry wall and all. We decided to hold back on it because it's out of our budget. My husband and I decided we're gonna pour concrete to cover our yard more. Talking to a friend/ neighbor of ours as we set that plan in motion was the best thing that happened that lead us here. He got a great deal and my husband thought it would be a great idea to do it too! We'll be able to remove the old system just in time to pour and get the new system more tucked to the side of our house AFTER our concrete. We got in touch with Tai. He was great! My husband loved the deal and he answered every difficult question I thought my husband was making up words. But funny he knew what he was talking about. I swear I thought he was speaking alien. Seers and BTUs is an alien language to ME. Poor Guy was in the hospital and you can hear the heart monitor go off. I told my husband stop hounding the guy before his heart stops! But Tai was super about getting all the details down and cleared. 1 day before I pour the concrete. I had Tai's team come in to demolish at 8am. They were there for an hour. Fast, efficient, and very professional (clean) and respectful! They didn't wear their shoes in my house. And they had a blanket to cover the work area so it's clean and tidy. I hate when people wear shoes into my house. HATE! I'm so glad they were REAL professionals. Sometimes you worry with the price you pay. There would be cons cuz of that pro. But this was nothing but pros to everything. After they demo and I poured concrete. We lived without AC for 4 days IN EWA! Good thing no one died. Lol. But day 5. Concrete is dried enough to work on. Scott and Joe came 30 minutes early (730am). That means they'll finish earlier than expected. How awesome is that! Again, very clean and very professional about everything. They didn't have lunch and insisted to finish the work first. Then leave and go eat. But it's a 6 to 7 hour job. If something goes longer than expected. I'd feel bad. Cuz I'm hungry every 4 hrs... when I barely do much work. So I went to get them some food and had a cooler of drinks for them throughout the day. I know they appreciated that very much. Because they didn't eat until they were done. But sure enough everything was done before their estimated time for us. So awesome. I love how so efficient they were. Everyone will have a different outcome. But I can tell you my overall experience is really amazing. I'm sure if I ever have future problems. Which I cross my fingers I wont ever have. That they'll be on top of it to help me. Cuz I feel like after answering all my husband's questions. They're reliable. Again I wanna give big thanks to Tai for the extra miles he's put out to help us. That's another story. But he really did. Thank you Roston, Scott & Joe for demo day and installing them with such knowledge and efficiency and being completely respectful of our home. It's truly appreciated for sure. I definitely recommend guys. I do. I read some reviews that looks bad. But honestly 2 sides to the story. I can only tell you my experience and I can assure you that I will always keep their contact and my first go to guys if anyone else ever needs AC work and help. read more

Air Perfection - The new addition to our home - Heating & Air Conditioning/HVAC Near Me

This is THE ONLY COMPANY you need to call PERIOD! Hardworking and Honest are two words that describe the owners. I've been looking for months at various companies to get estimates to install two Split AC systems for my house. Out of the 8+ estimates I got, Aire Dynamics came out on top... And by a fairly large margin I might add. Because this is a smaller company, they are able to give great pricing! Day of the install came and they came exactly at the time promised. Got straight to work... And both systems were installed that same day!!! Unreal Service and Professionalism! Do yourself a favor... If you need to service your AC system or are looking for an estimate to install a system/s... Give them a shot... I promise you won't be disappointed! Thanks for the system!! We are enjoying the nice and cold rooms!! read more

Air Perfection - Super clean install on a single wall construction! - Heating & Air Conditioning/HVAC Near Me

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We called Air Perfection based off the reviews we had seen here on Yelp. We were super nervous about inflated costs and other horror stories we had heard about other west side companies. We called on Monday and Scott was able to come on Thursday. He arrived 30 minutes early and fixed two problems we were having in a short amount of time. He was pleasant and the cost was very reasonable. We will definitely be calling Air Perfection again for any HVAC needs we might have. read more

Keani, in sales, was very helpful in provide a quote and helping me understand what's included in their AC servicing, even going back to the techs for feedback. Pricing seemed quite reasonable. read more

Loved that they arrived early and focused on completing the work. We had them install a new AC and service/clean our existing ACs. The existing ACs run like they are brand new. They did an excellent job. Our existing ACs are Mitsubishis and the new one is a Fujitsu. Even though the unit is smaller, it does have a higher BTU than the one replaced and runs more efficiently and quietly. I would recommend this company to anyone who would like to install a new AC or service any existing ones. read more

Got my AC system installed on Monday 7/29/19 took them less than 7 hours for the whole job. AND A GREAT JOB THEY DID. The guys Scott, David and Crys did an excellent job very professional and extremely pleasant folks. I highly recommend Air Perfection if you need your A.C. repaired or replaced.Give Tina a call and she will set you up . read more