Very nice place! Where you can get your hand free. You can storage your bigger item here and take…read morethe rest in to check point to have a lunch! Here is the new price they have

Beware: This place will take advantage of your needs to maximize their profits. I had two luggages…read morethat are typical checked luggage size measuring 26-28, but the employee insisted that my luggages are to be accepted in the XL luggage category, which were $5 more each. When I provided proof that both luggages were less than what she claimed, the employee simply said that it's their policy to measure from the wheel to the handle instead of the actual luggage size and commenting "if I didn't think the luggage too heavy then [I'm] welcome to carry the luggage with me" while knowing fully well that it's not an option to do so. The only reason I'm giving two stars instead of one is because they at least kept my luggage safe for a short duration even though they overcharge and had unpleasant attitude.

We found this company's contact info in one of those Hawaii info binders at the condo we were…read morestaying at ~ on our recent trip to Honolulu. We had the typical Hawaiian traveller's dilemma: we had to check out by 11 am, and of course, we were on a red-eye night flight back home. We didn't want to rent a car the last day, so what would we do with our luggage on the last day? The condo we stayed at would not store our bags, as this was not a hotel, so Paradise Transport solved this problem easily for us. I called and was told baggage pick up would be $20 for 2 bags for the day. A fee of $15 would apply for bag drop off that evening, but if we booked them for airport transport, the fee would be waived. We needed a ride to the airport anyway, and were charged the low price of $18 each. The pickup lady for our bags was on the minute punctual, cheerful and the SUV type van she drove was a newer model and spotlessly clean inside. Our airport ride driver was early, cheerful, and we could not have asked for better service as well as a smooth, safe ride to the airport. Call these people first, for baggage storage, or airport transportation! Mahalo :-D

Best service ever! Our flight got delayed 2 days and Paradise Transport worked with us and…read morerescheduled our pick up. We arrived at 1 am and they were there at car rental waiting for us. The best customer service. Realiable and dependable.

Must visit when you're on Oahu to learn a little more about history…read more We purchased our tickets online. Doing it in advance is highly recommended to secure spots on your preferred date. Our tour guide, Julia, was excellent with information. Hot day so dress appropriately. No bags allowed- you may bring a small clear bag.

Very emotional place to visit. The staff there were very helpful in getting to the places we wanted…read moreto visit. My only negative (not really bad though) was that it really needs some maintenance, especially the somber memorial of the USS Arizona. I am glad we went as it is a very special place in American and world history. If you go to Oahu, you need to visit Pearl Harbor.

Paradise Ohana Services is the best! If you need to store your luggage while you are in Honolulu…read morethen they are the place to go. They have great customer service and their prices are very reasonable. I recommended my client to use this service because they had a lot of luggage and arrived in Honolulu early in the morning. They could not check in to their hotel until 3pm so they needed a place to keep their stuff. Kevin and Shalia picked up their luggage and stored it for them until they could check in to their hotel. It was very easy and my client was very happy. Thank you Kevin and Shalia!

Mark was such a gem when I needed an urgent special request with my bags. He was great to work with…read moreand made things very easy for me. Mark is my go-to guy for flights to and from HNL. Make the most of your time on the island and leave your bag storage and delivery to Mark!

Mark is fantastic. Called him upon our morning arrival at the airport and he pulled up to the curb…read morea while later to haul our luggage to our hotel since it was way to early for check in and we wanted to explore without hauling luggage around until late afternoon. He asked where we were going to start, and when I said Pearl Harbor he said I'll drop you there (free of charge) even though it was out of the way, and he stopped by a convenience store on the way to let us buy a bus pass for the week. Great guy, highly recommend.

I had a great experience renting a car for 2 weeks from this location. They offered the cheapest…read moreprice as they are located off the airport (but very close). We were serviced immediately...no long wait like at airport locations. No hard sell on insurance or upgrade. Returning was also very easy. I would definitely rent from them again next time in Oahu.

I had recently had a trip to the Islands and pre booked a car here for my trip. I checked in 1 day…read morebefore my pick up and had everything squared away for my compact car. We had an upgrade and got a sedan/coup upon pick up. I was able to change the drop off location, since I was staying in Waikiki; and it was more convenient to drop off near the hotel. The Gal at counter in the Airport was super nice, and the Mobile app made it a breeze to pick up the car. Returning the car was a little confusing since I did not know where the office inside the Marriott was. I was able to ask the concierge where the drop off box was since they were closed on the weekend. Overall great experience from start to finish from booking and returning the car rental.

The last time we stayed here, we were in the Rainbow Tower. This time, we stayed in the Tapa Tower…read more As always, the staff was friendly, helpful, and provided excellent service. My biggest issue with the hotel is that it's showing its age. The rooms and facilities feel outdated, and I don't think the current room rates reflect the condition of the property. Also, if you're looking to save on parking, park by the pier instead. It's much more affordable than paying the hotel's $65 per day parking fee.

All I have to say is be VERY careful what room you think you're booking here as the pictures they…read moreadvertise are not the rooms with the views you end up getting. You can tell by the manager's responses to all of the negative reviews here that there is no desire to make any negative experiences right for the customer. There is an apology that it didn't live up to standard and an "I hope you give us a try next time". Let that be the baseline for the customer service you'll receive if you choose to stay at this hotel. We arrived in late July with our friend and two young kids. We get to our "ocean view" at the Rainbow Tower which we paid extra for only to find a gigantic tree blocking the view we believed we paid for. We called to the front desk and Annie very rudely dismissed us before telling us to come downstairs to prove that our view wasn't as the pictures showed when we booked it. She told us to head down to the Mail Drop line and when we got there we're told we were at the wrong place. We then argued with a manager (can't remember her name anymore) for I'd say a good hour. First, we were actually told the manager bounces between towers and wasn't at the Rainbow Tower which ended up being untrue as we saw her in the back when we came down and she ended up being the one to talk to us. We asked to be moved to a different room and we were told this very partial ocean view we got with the room we paid for titled "ocean view" was exactly what we paid for because if we wanted an ocean view we had to book "ocean front". Yet, if you book an ocean view room on their website or through Expedia, the view they advertise is a full ocean view. We definitely felt gaslit and like we were crazy for asking to be moved to a room we paid for. They finally agreed to move us to a "lagoon view" saying they didn't have any ocean front rooms because they're so busy that they're full 365 days of the year. (Meaning they don't really need our business, I'm guessing.) We were not happy with the lagoon view because we paid for an ocean view, but we ultimately had no choice but to concede and they said they would reimburse our resort fees. What's sad is that the employee knew how to work the system more than the manager. Also, another man came down with the same complaints as us, but no employees acknowledged him so he waved his hand, and stormed off. It's been over a month since this happened, and my friend who booked separately from us (who had the same issue) has yet to receive her reimbursement. They said they mailed the check and she never received it. She's been calling them and has received no reply. The elevator situation at the Rainbow Tower is also horrible. Supposedly, they're working out the kinks, but be prepared for long waits and very crowded elevators when you want to go anywhere. Another tip if you choose to stay here. Do NOT bother paying for the cabana at the Tapa pool. We did and no one walks you to the cabana. They tell you to open it up and set it up yourself after they hand you a few waters at the towel stand. There's no food or drink service, and you have to go to the bar next to it to get your food or drinks. It's also very isolated from anything fun. We booked 2 Casabellas at the Super Pool the next day. They were cheaper and MUCH better. They had food and drink service and the server was awesome and the towel desk takes you to them and opens them up for you. Cabanas are a bust and a total waste of money. Overall, the customer service at this hotel is awful and I can only assume it's because they don't need our business since they're full 365 days a year... as they informed us. The nice thing about the hotel is that it has shops and restaurants attached, but it's extremely crowded. Do yourself a favor and book elsewhere.

While the place is a little dated the room was fine for us as we needed it in a pinch as our next…read moreflight was canceled. Booked through Expedia and got the better price. Room was clean, a/c worked albeit a little noisy but when you have jet lag you don't care. Front desk staff were warm and welcoming.

Helpful staff. Comfortable rooms. Good ac. Nice environment. Close to the airport. Parking. We had…read moresuch a good stay at the beginning of our trip that we went back at the end. Everyone was so kind and courteous.

We used Roberts Hawaii to go to the Polynesian Cultural Center and to Hanauma Bay. The drivers were…read morenice and polite. The buses were clean and well maintained. I called them for a time change and it was easy enough. No complaints.

Excellent tour, worth every single penny!…read more At first I thought it was a little too long of a tour, almost all day long. But our tour guide was very engaging and very enjoyable. She was very knowledgeable. You could tell she loved history. Even when we were on a break she kept telling us all kinds of interesting historical facts. Bus was very comfortable. There were charging phone outlets on both sides of the bus by the seats. Strongly recommend Roberts tours!

Booked our honeymoon! Greek Isle boat cruise on the Princess....here we come!!!! Our travel agent…read moreis BOMB. She responds very quick to calls/emails. She even sends us info on things to do, places to see, travel tips, tour guides, etc. Our first visit there, everyone in the office is nice and welcoming....all smiles. I definitely recommend working with Royal Adventure Travel.

Amy Cabral is the absolute best. She has been handling everyone of my family's vacations for the…read morepast 6 years. She is patient (we can get crazy with the options we ask for) she is attentive (her service doesn't end when the sale has been made. If she finds your same tickets for less she will rebook the tickets and pass the savings on to you out of the blue. I know people think that travel agencies aren't needed anymore because of the internet but I can't come close to the pricing Amy is able to find using a website on my own. Royal Adventure's pricing for roundtrip tickets to France were half of what my credit card's travel agency wanted to charge.