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    Alpha Roadside Services and Battery

    4.8 (146 reviews)
    Closed 7:00 am - 7:00 pm
    Updated 2 months ago

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    Response time

    8 hours

    Response rate

    100%

    Services - Alpha Roadside Services and Battery

    Flat tire repair

    Flat tire replacement

    Fuel delivery

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    Reviews With Photos

    Wendy K.

    What if I told you, Jimmel is an angel?! Long story short I had a horrific blowout tire experience yesterday when it was 100° outside. It's a miracle that I didn't flip my car or crash... But I was able to safely get myself to the side of the road. I called AAA as I have been a member since 1994. After 20 minutes of automated nonsense, an actual human answer the phone. She progressed to tell me that roadside service would arrive in over two hours. I started panicking because I was on the 130 highway with traffic going very fast, as well as it being dangerously hot outside, and I had no water. When I told her this, that it was a real emergency, she told me "that was a soon as they can get someone to me was within two hours. So I waited and waited, and then all of a sudden out of nowhere this blue minivan pulls up alongside of my car and asked me if I have a spare tire in the back to which I responded of course! Without missing a beat, this gentleman got out of his minivan and proceeded with all of his tools to jack up my car, remove the blown out tire, and replace it with the spare. I went to grab my AAA card, and he replied "oh I'm not AAA, I'm with a different roadside service company... I saw you stranded here and I just felt led to stop and see if you were OK and help you if I could!" To say that I was in shock is an understatement! This guy and his company were just so generous and caring... It took a couple of seconds to sink in, but when it did, I replied with a resounding "oh my gosh, you're an angel sent from heaven!!" I can't say enough about Jimmel and this company. At this point I could give to you know what's about AAA, and I would go with this roadside service company every time. Jimmel saved me!! Seriously.

    Alpha Roadside Services & Batteries. Mr. Jason, co-owner.

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    Jimmel was the man! Super fast (arrived in 5 mins) and personable. Great people, 10/10 recommendable

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    5 years ago

    Jimmel was very friendly and got the job done quick, fast and efficient. Thanks a lot!!!

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    5 years ago

    Thanks to Alpha Roadside Services for fixing my flat tire. The job was done efficiently and the service was convenient.

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    5 years ago

    Arrived within an hour and had my flat tire changed really quickly. Very friendly, too.

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    4 years ago

    Jemmil was awesome and quick and courteous fixing my flat. Appreciate his good service.

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    5 years ago

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    4 years ago

    So fast and nice and helpful! Jimmel even checked my other tires for me! He rocked the house!

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    5 years ago

    Business owner information

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    Justin H.

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    4 years ago

    Jimmel arrived within no time, I was prepared to wait far longer than under 20min. He was very helpful and honest. Thank you Jimmel!

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    Justin H.

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    Page 3 of 4

    Ask the Community - Alpha Roadside Services and Battery

    Review Highlights - Alpha Roadside Services and Battery

    Moreover, Justin coordinated with the tire shop to pay for the tires and service so I just had one company to pay.

    Mentioned in 48 reviews

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    Lamb's Tire & Automotive - Lamb's Tire & Automotive

    Lamb's Tire & Automotive

    (209 reviews)

    78704 (South Austin)

    I rarely take the time to write long reviews, but the exceptional service provided by Victor at…read moreLamb's Tire & Automotive completely deserves it! As a Lexus owner, I'm always very particular about where I take my vehicle for maintenance and repairs. From the moment I walked in, Victor was welcoming, highly professional, and extremely knowledgeable. He took the time to listen carefully to my concerns, conducted a thorough inspection, and explained everything to me clearly without any high pressure sales tactics or unnecessary upsells. It's so hard to find a mechanic shop with complete transparency, but Victor earned my trust immediately. The work done on my car was handled with extreme care and was completed right on time. The car runs so smoothly now, and it honestly feels brand new again! If you're looking for an honest, skilled, and reliable mechanic who treats your vehicle like his own, go see Victor at Lamb's Tire & Automotive. I will definitely be bringing my car back here for all future services. Highly, highly recommended!

    *EXTREMELY DISAPPOINTING CUSTOMER SERVICE AND LACK OF ACCOUNTABILITY BY STORE MANAGER ADRIAN PEREZ*…read more After having my vehicle serviced for tire, I noticed damage to my steering wheel that was not there beforehand. When I brought the issue to their attention, Mr. Perez repeatedly dismissed my claim as unfounded and insisted there was "no way" the damage could have occurred by his staff while my vehicle was in their care. As a matter of fact, he told me his mechanics laughed at the matter, that I was being ridiculous. And what I found particularly frustrating was the INCONSISTENCY in how RESPONSIBILITY was being EVALUATED. I was made aware of another situation involving a customer who had left their vehicle overnight on the property, where the vehicle was scratched by an outside individual. Despite the business knowing they did not personally cause that damage, Mr. Perez was apparently willing to assist and extend a kind understanding to that customer with covering the cost of a paint repair. YET, when it came to my situation--where the damage was discovered after my vehicle had been in their care--I was essentially told that they could not do anything unless I could first prove that they caused it. That standard feels FUNDAMENTALLY UNFAIR. I understand that a business cannot automatically accept responsibility for every allegation of damage. However, there is a significant difference between acknowledging that the circumstances make a claim REASONABLY POSSIBLE and investigating it IN GOOD FAITH, versus immediately declaring that something was impossible and PLACING THE ENTIRE BURDEN OF PROOF on the customer. I had to prove their liability beyond any doubt BEFORE my concern was even WORTHY of consideration. Arguing with Adrian Perez to no avail, I went to consult experienced mechanics at the Porsche dealership (in the process of getting a quote from them for the damage) who explained that the type of damage I'm describing can very much occur during service, and that it definitely ISN'T UNCOMMON, especially getting in and out of a low build sports car. Adrian Perez, still disbelieving, tells me "well this would be the first for having a customer claim we've damaged their steering wheel" in the process of service. Well guess what buddy, there IS a first for everything. Throughout the process, Mr. Perez repeatedly emphasized, "We DoN't aCtUaLLy kNoW tHaT we cAuSeD it," rather than making a genuine effort to determine what could have happened. I found his response incredibly DISMISSIVE, when I was simply asking the business to take responsibility for damage that APPEARED AFTER my vehicle was in their possession. I am not asking a business to blindly accept blame. I am asking for FAIRNESS, CONSISTENCY, and a REASONABLE investigation. Adrian Perez is very difficult to reason with. If they are willing to help a customer with damage that they know their business did not directly cause, it is difficult to understand why they would refuse to even CONSIDER assisting with damage that occurred while another customer's vehicle was under their care. Mr. Perez stated to me, "we're not paying $800 to get you a new steering wheel". How presumptuous that was and how discriminated I felt after he said that. And mind you, I never once asked them to pay for a new steering wheel. I sincerely came to them telling them my steering wheel had been damaged in the process of servicing my tire and to see what could be done. All I was truly asking for was to repair the abrasion portion of my wheel that was caused by them--to return it to the condition of my car before it was in their possession, because that's only fair. I would not recommend this business on S Lamar to anyone who expects their concerns to be taken seriously when something goes wrong, especially for a vehicle you really care about, and especially when ADRIAN PEREZ is their store manager. Talk about a 10 year old vehicle too, there would be even less respect for damages they might cause to it which is not right or respectful at all. ADRIAN PEREZ continuously implied that my Porsche isn't luxury or new enough to give a damn. I found he is a spiteful man, especially to young women with cars. Truthfully if they are unable to take accountability and resolve this matter, I will be taking this claim to small claims court--because I KNOW my car, I drive it everyday, and would have known about the damage to my wheel if it were there beforehand getting service from them, especially the texture of a long abrasion on my steering wheel. It was a very new texture I felt as I drove home upon pickup of my vehicle. And their DM won't even talk to me or consider reparations unless I bring my car to THEIR partnered auto body shop FIRST and hear what THEY have to say of the abrasion. Why would I even trust using your auto body shop to fix the abrasion on my wheel. You are taking from my time and money just to hear me out, over the course of SEVERAL days.

    Orange Tires

    Orange Tires

    (12 reviews)

    About a month ago, I visited Orange Tire to replace all four tires. At that time, I was very…read moresatisfied with the service and even left a 5-star review. However, my experience completely changed afterward. Today, I needed to replace my brake pads and attempted to remove the wheels myself. I was unable to loosen the lug nuts because they had been tightened extremely hard during my previous visit. While trying to remove them, I broke one of the wheel studs due to the excessive force required. I stopped immediately and went back to Orange Tire to address the issue. I explained that I had been there a month ago and that their team had overtightened the lug nuts to the point where I couldn't remove them. Instead of taking responsibility, the staff initially tried to blame rust. I can understand one stuck lug nut -- but not three out of five on a single wheel. That's not normal and clearly indicates improper torque. The manager spent about 15-20 minutes on the phone (possibly with the owner), and eventually told me that I would need to purchase new parts myself, bring them in, and they would replace them for free. I offered a simple and reasonable solution -- just reimburse the cost so I could handle the repair myself and not waste additional time. However, the owner responded in a dismissive and unfriendly manner, refusing any refund and insisting I follow their process. This situation shows a lack of accountability and poor customer service. What started as a great experience turned into a very disappointing one. Be careful -- over-tightened lug nuts can cause serious damage and additional expenses.

    I cannot express enough how grateful I am for this company's professionalism, lightning-fast…read moreresponse, and extremely reasonable pricing. They operate 24/7, and unbelievably, they did not charge extra for an after-hours emergency call, nor was there any type of travel fee. This alone speaks volumes about their integrity and customer care. I had a blowout in my kid's Tesla on a Friday night around 9:30 PM, and within 45 minutes of calling, they were already on-site changing the damaged tire. I assumed they would put a slightly used tire on, however it was a brand new tire. The total cost for their services was less than what I would have paid at a tire shop just to purchase one tire, which is incredible given the convenience and speed. The only reason I went back to discount tire today to use the road hazard warranty that I had purched when replacing these tires last month was purely for my OCD ways and wanting my set of 4 tires to match. The two technicians who arrived were extremely polite, professional, and understanding, knowing how eager we were to get safely back on the road. The payment process was also seamless -- they accepted Zelle, making it one of the easiest parts of an already smooth experience. Huge thanks to David and his coworker for their outstanding service and for getting us back on the road so quickly. I will absolutely recommend this company to anyone who needs tire service. Exceptional experience from start to finish!!!

    Alpha Roadside Services and Battery - roadsideassist - Updated September 2026

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