Artsy has an excellent collection of Tribal rugs. We have been purchasing rugs from them over the…read morepast 4 years and find Armagan very helpful, polite, with zero sales pitches. He has been to our home three or four times and there is never any pressure to buy. They are the best rug store we have found in the entire Bay Area. Pricing is reasonable and they will thoughtfully ponder counter offers.

We had a great experience this holiday season working with Abi and team at Artsy rugs in Palo Alto…read more We needed an unusual shaped runner for our hallway, and Abi was able to find some great choices for us in his extensive collection. We eventually chose a beautiful hand tied rug that is 4 feet wide and 17 feet long. It's a wonderful piece of art and a wonderful addition to our home. Abi was really good to deal with and worked with us to get the perfect solution for our needs. Highly recommended.

We had such an amazing experience at Medallion Rug Gallery! We went in looking for a living room…read morerug, and Sami looked after us. He was incredibly knowledgeable, patient, and showed us a fantastic selection. To make things even better, Sami and his team brought a few of our favorite options right to our house so we could try them out in the space. That extra step helped us pick the absolute perfect rug for our living room. Thank you

Everything from when we walked in the gallery door to when Sami and his team left our house was an…read moreenjoyable learning and purchase endeavor. We love our rug! Thanks Sami!

I recently purchased a beautiful and very unique rug from The Oriental Carpet in Menlo Park and I'm…read morethrilled with it. I received excellent service from Sasha and his team. I had selected a couple of rugs in their store & they brought the rugs to my home and set them out so that I could determine which rug was the perfect fit. The team provided a rug mat, moved furniture and found the correct position for the rug. I shopped at about four other rug stores in Menlo Park and Palo Alto and no one came near this level of service. In addition, there's no way an online rug store could provide any of this excellent customer service. The Oriental Carpet is the only store for superb customer service and stunning rugs!

I just had my 15 year old sad looking Oriental rug cleaned…read more The service was excellent and the rug came back looking almost new! I highly reccommend!

When it was time to replace our laminate floors and the carpeting on our stairs, hallway, and…read morebedrooms, we compared options at Home Depot and several local carpet stores. A measuring technician came out, took all the dimensions, and directed us to the 1020 W. San Carlos location to review their full carpet selection. At the store, we explained what we were looking for, compared carpet features and pricing, and worked with Dominic--who was very accommodating. His total project cost was competitive with the other quotes we received. We also wanted new baseboards that would match our freshly painted walls and trim. Dominic arranged to have the primed (but unpainted) 16' wood baseboards delivered ahead of installation, giving us time to paint everything before the carpet went in. Tip Our new carpet and pad are very soft and plush--great underfoot, especially on the stairs. Because the new flooring sits higher than the original laminate, our bedroom doors needed to be trimmed by about half an inch. We cut the doors ourselves, but it's worth asking whether your installer can include that as part of the project. Pros * Dominic is a true carpeting professional--he anticipated our needs and offered thoughtful guidance throughout the process. * Both the wood and carpet installation teams did solid, quality work. Cons * Some door trim was scuffed as the installers maneuvered large carpet rolls through our narrow hallway and doorways, so a bit of repainting was needed afterward.

I'm always excited when I find a good deal so decided to look at Off Price based on suggestion by…read moremy neighbor. Dominic gives EXCELLENT customer service and depending on your project, great value. He buys short ends from American carpet manufacturers at terrific prices. I needed carpet for 2 bedrooms as the rest of house is hardwood. I got great quality, fully pet stain resistant, carpet for an unexpectedly low price. His team will even move furniture for a LOW price to make it easier on you. The shop on San Carlos isn't much to look at but you'll get awesome help and samples sent to your home. I don't think you can beat this place unless you need continuous carpet for several rooms. Even then, I'd still investigate what Dominic can do for you.

Sam and his team are great! They will come to your house, pick up your rugs, and deliver them back…read moreto you. Easy!

I was very happy with the service and quality provided by Global Rug Specialist. I had two rugs…read moreprofessionally cleaned. They came back within a week and looked so fresh and clean! I took my rugs to their showroom, but they also can come to you. There's customer parking I the driveway, as well as street parking. The showroom has an amazing variety of rugs for sale. I'll definitely return for all my rug needs!

I've purchased all my down pillows from them for decades but never will again. I purchased my…read moreusual pillow last week (soft Vienna) to replace one that had gone flat after 7 years. After one week, my new one is so flat that it's unusable. They've drastically reduced the quantity of down in their pillows. There are no returns possible for down purchases.

One of the worst experience ever. I think either she was the owner or maybe the manager of the…read morestore.... kept on ignoring us.... we waited and waited for her to assist us for 3 separate visits, she continued to ignore us while hiding inside her office.... the other sales associate had no idea why she would hide inside the office despite being notified she had customers waiting for her.... speechless.... racist? Would never ever go into this store anymore and will never recommend buying from them.

I bought a rug from the Los Altos rug gallery. They brought to my house and that was all great,…read more A few weeks later my dog peed on a small part of the rug. The owner came and gave me a quote for $1800 to get it cleaned. Fortunately I went to another rug gallery to check price and got it done in $500. I don't think I can trust him anymore. The owner definitely does have an attitude like other reviews say. I wouldn't buy a rug here again.

An extremely fine little rug store! Was charmed by the reception, and got an absolutely perfect rug…read morefor an excellent price!

My experience with the floor store was awful. We had such a terrible time communicating with them…read more They gave us the run-around and it was impossible to move forward with our project. They're WAY overpriced. We worked with them to try to get the project started for three weeks then gave up. They wanted 100% of our money before the project even began. We ended up going through Whole Wood in San Carlos for our hardwood and we worked with Rolando Lopez at Pure Wood Flooring to complete the project. They were amazing! No joke, we got more done in one day with them than three weeks with the Floor Store. Stay far away from the Floor Store unless you want overpriced material and slow, ineffective communication.

Had a good experience with The Floor Store. My new floor was installed properly by experienced,…read morehygienic, and professional people. Floor Store installers were prompt, on time and respectful of my time. None of their employees smoked on my property, which was gratefully appreciated. Trim was cut well and installed correctly. Trim was correctly installed even in difficult areas in the kitchen. My floor looks good.