Looks dirty, there were aggressive kids that no one was watching over. The check in was frustrating with their dated tech. The concept is great and my kids had fun. I don't think I'd go back here as there are cleaner and nicer ones elsewhere. read more

These owners are con artists. I've been trying for A YEAR AND A HALF to get them to refund charges they fraudulently placed on my cart after I had already cancelled both my daughters' memberships. They stole roughly $500 over that time, capitalizing on the fact that a person who had the *authority* to refund those charges was never there in spite of my calling multiple times, leaving messages, being told that manager (Jen) would call me back, it never happened. I finally had to file fraud charges with my bank, who were only able to refund the most recent 4 months. If these people have ANY integrity, they'll reach out to me to get this resolved, but based on their behavior this far, that won't happen. read more

Paid for a monthly membership for my teenage son. After using it multiple times, he showed up and the person at the counter told him it was expired. They made him pay to get in. He came back and told me about it. I called to cancel the membership and was told I would have to email their gmail address which was spelled out by the person on the phone in order to cancel. I emailed them and explained that my credit card was still being charged and that I wanted to just go ahead and cancel the membership. No response and a few days later a new charge appeared on my card. I sent another email and copied the info email address as well. I received zero response. I now have a dispute in with my credit and am going to have to cancel my card in order to get the charges to stop. I've sent more emails and tried copying the corporate office. I have received zero response. Now I'm researching the company behind the local franchise which looks to be Kobylarek Enterprises LLC. My next step will be to contact the officers behind that LLC. I would suggest taking your business to one of the other trampoline parks and avoid any place of business that refuses to stop charging your credit card. I would never have expected such a shady practice from this business. read more

This place was awesome!!! We had our niece's birthday party there and the were so attentive and efficient. We all had the best time and they took care of everything. The food was delicious and the cake was perfect! The host, Edgar was great with the kids and took care of everything we needed. They were also really clean! Jared the manager was super helpful getting us all set up. Thank you for making this experience memorable and wonderful!! read more

Altitude Trampoline Park Gilbert - Birthday cake Altitude Trampoline - Trampoline Parks Near Me - Gilbert, Arizona

I have had trouble with the membership for the last three months. I paid August 14th. They have no record of it. I paid the same day I filled out another waiver. They have too many kids that don't know what they are doing. Somehow the membership got suspended. I've been going through this too many times. I ended up paying today. I will not be back. Poo on them! read more

Hardly any place to sit. One young man told me I have to have socks to walk on the black area. I see other people wearing shoes on the black area looking for their kids. I have been taking my kids here for years and was never told that. I was trying to find my daughter since her time was up. I guess, I will allow her to stay until she comes to me for something even if it's past her time. Oh well read more

We LOVE this place! I have a membership for my kids, and go at least once a week, sometimes more. The staff here is absolutely amazing! Jen and most of the others here are soooo good with all the kids. Its funny to see them all flocking to Jen when they see her because she makes them feel seen and important. Several employees do their best to know the names of kids who are members, and always call them by name to say hi. it's a wonderful experience. read more

Fun trampoline park, sometimes can get crowded, but still fun for kiddos. They offer deals at certain times but still pretty expensive.

It is fun for the price but there isn't much to do compared to other trampoline parks. It also doesn't smell very good which makes me wonder how often they clean it. As a whole I would rather spend a few extra dollars to go to one of the bigger trampoline parks. read more

My 3 kids enjoy and regularly ask to go to Altitude. We have monthly jump memberships because it makes more sense if you're going to go a few times rather than pay per session. The regular rates are decent tho. They have different event times for the toddlers and for the young adults. There is a ton of stuff to do and a great place for your kid events. They have a private event room with floor to ceiling windows so you wont miss out on any of the action. They have a fairly o-kay snack bar with reasonable prices with the nachos, salty pretzel, candy/candy bars, slushes and maybe if you're lucky...a lil Caesar's pizza. I think the two things that I especially appreciate about Altitude was that the bathrooms are ALWAYS clean (that's an anomaly, right?) and that they stayed open during quarantine. The kids needed to get out and do something and this was a great place. They clean regularly and I never feel worried to go. I love to support small businesses. Please dont be afraid to support these folks! Oh and adults can jump too! You're welcome! read more

Eliza and Rebecca were a big help ! Saturday morning was a great experience for my family and I especially talking to these girls ! Thank you altitude ! read more

We hosted a birthday party for 20 jumpers today. Mathew was an amazing party attendant and really helped out. The staff was amazing. It was busy, but the kids had a blast. read more

There's NO way they are certified for a clean program. The place was dirty especially toddler area. I asked curiously to the front desk girl (she was coughing and talking to another customer) why she wasn't wearing a mask and she answered me in a very rude manner that she has been vaccinated and "the owner and governor Ducey don't want masks". Another staff member picking his nose and handling food! We also noticed poorly maintained equipment, this could lead to a serious accident. I DON'T recommend this place! read more

Altitude Trampoline Park Gilbert - Trampoline Parks Near Me - Gilbert, Arizona

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no communication. no consistency. and they charge for 2 and under now, but they don't have a 2 and under area?

Avi & Liza made our day just ready to help. Great prompt service they understand the little just want to start jumping. Thank you ladies you're what's right with the world. read more

I'm very disappointed in this location. I've called twice to get simple information about a birthday party. The first time I was told it would be $100 to only reserve two tables for an hour. The next time ask the manager to speak with to get direct information, and I was told the manager doesn't like to speak to anyone and has the front desk answer questions. I've been on hold for ten minutes and no one has ever answered. Is it really the type of customer service you have? How can you expect someone to pay $300 for a birthday party when I can't get simple questions answered. It must not matter that much. Guess I will have a party somewhere else! read more

We went to altitude and it was amazing all the workers are nice and my kids loved the bouncy trampoline's and they have great deals!! Loved it!! read more

Long line with no works to check people in. Ridiculous that we had to wait 30 minutes to sign in.

We used to really like Altitude and went there often. But recently was there and there was poop on one of the trampolines and the protocol to clean it up was not done well. The manager on call did not keep kids away and did not put up a sign while cleaning it or have someone stay there while they were cleaning it up.l (to keep kids away.) There were many parents watching from the sidelines and every one of them made comments to the manager on how unsanitary it was being taken. Makes me definitely think twice before going here again. read more

Literally just disgusting way too many kids snot and fluids everywhere don't ever go. I went once and it was the biggest waste of money in the world and the manager is so annoying and rude read more

My daughter and I went on a weekday afternoon during the third or fourth week after schools were back in session. This place needs a major deep cleaning. The waiver computers were both nonfunctional and covered in vague stickiness when we tried to sign in. The bathroom was out of soap and supplies, floors were also sticky, foam squares shredding, trampolines brown and in need of a cleaning. There are sofas for people to sit, where drinks had been spilled, shoes were piling up and left unattended, and parents were lounging, not watching their kids push other kids. I will gladly drive out if the way for a competitor like Elevate, which has staff on the floor consistently cleaning equipment, designated cubby areas for shoes and drinks, and clean, well stocked bathrooms. read more

Came for the pizza but it was hard to enjoy with all the screaming kids. Was just trying to find a quiet place I could bring my wife on date night service was quick and our server was careful to explain the procedure. We were to wait for the 3rd pepperoni pizza announced on the PA. Unfortunately the pizza tasted like a wet saltine with spaghetti sauce. The evening really turned around though when we got our rainbow socks. Highly recommended if you're a sock fan. read more

My kids they love this place I had membership for three months 150$so that's why I love it and it's not too expensive if you see the other places Highly recommend read more

My three kids having great time here! They don't feel like leaving at all. Highly recommended

YOU CANNOT USE YOUR UPTOWN JUNGLE GRIP SOCKS. We brought ours to avoid paying for more grip socks, but were told we have to purchase Altitude grip socks because "it's against our policy to use any other grip socks." Dumb, since they are literally the EXACT same socks as uptown jungle besides having Altitude logo on it. Same exact rubber grip and everything. Altitude socks are just $2 each, but still. Lol We went during toddler time with a 2 and 4-year-old and they had too much fun! Cheap. Everyone in there was little kids so no worries of big kids bouncing my littles high into the sky. Seems clean upon initial look, however... The hard floor in the entrance and around all of the picnic tables was extremely dirty. My kids crawled on the hard floor for about 2 minutes while I was at the register paying (toddlers lol) and within that short period of time, their hands were BLACK from the nasty floor. Is moping the hard floors part of the daily clean up? It doesn't seem like it? Overall super fun for kids! We will definitely return and recommend. read more

This was a very fun place to bounce around in and appeared very clean. I love that there are couches for family to sit in. I used the massage chair and that was amazing!!! I saw that they had like 10 parties going on where they bring their own food. That seems to be really nice to have the option to bring outside food but that means extra money on top of birthday package. The birthday packages only seem to cover holding a table and the kids in the package. There were a bunch of places for kids to bounce around in. It seemed a bit unsupervised. I think I only saw two staff members watching the floor. I saw a staff member bouncing in dodgeball with shoes on. The rock climbing needs to be cleaned better, they're visibly soiled. I would definitely visit again. read more

Such a fun trampoline park! There is so much to do here- super trampolines, rock wall, log roll.l, dodgeball courts, as well as basketball! The socks are super cheap and great quality! Toddler time is the best: Monday-Friday from 10-1. The pricing is amazing for toddler time. The only reason for 4 stars instead of 5 is because outside of toddler time I don't find the prices worth it. read more

Great place to go and hang out at with friends. great staff and overall just a good place to go.

My little family can't get enough of this place. It's wide open, CLEAN and safe. (Except for the whole Big kids vs little kids running around) but there's a really awesome small kids area. The staff are super nice and help look out for everyone. read more

I would not suggest for older kids. It seems ok for the 7 and under crowd - but our older kids enjoy other trampoline parks much more. (It's the first time I have ever been asked by them to leave before our time was up). It would benefit from something a bit more challenging. Requiring purchase of their own socks seems a misguided attempt to engender brand loyalty but the rest of the product does not do enough to make this place memorable enough with so many other better options nearby. read more

We love Altitude! I love that it's pretty open so you can see your kids no matter where they are inside. It is always clean and the people who work there have always been friendly. We absolutely love toddler time. Please continue it into the summer!!! No one honors toddler time during the summer, so we would definitely be frequent visitors if you did, and I bet a lot of other moms would as well. Overall, a great place. read more

The customer service is amazing! We had to change a party and they were very understanding and flexible. There are lots of options here and the kids had tons of fun! read more

So much fun! My kids love this place and so do I. Shout out to Caleb who showed us the ropes. Both of my kids said that having a nice guy like Caleb around made a huge difference. We've had other kid gym experiences where the attendants just seem to be waiting for you to break the rules. These guys enhance the experience by modeling how and where to play. I love that parents can join in, but if you want to sit it out, the layout allows you to see almost everywhere. Bonus, they offer a deal for homeschool families. A+ read more

I cannot say enough good things about this place. The staff is super friendly and involved. They really go above and beyond to make sure your child is having fun! My son is 5, and the workers by the "Kids Court" kept handing him balls and showing him how to shoot a basket. It's clean and very open - I was able to see my child at all times, which made me feel much safer. They have a snack bar, and the prices aren't super ridiculous. My kid had a blast!! read more

Kids had a blast were in town for baseball and visited between games. Plenty of room to jump and loved the different areas.

The one thing that separates this place from the other places is that it is one huge open room, for the most part, which means I can keep an eye on my kids without having to be right on top of them. They've also got some comfortable couches, TVs, and their snack bar prices are actually reasonable. If the cost to jump was slightly cheaper, this would be five stars for me. It's a nice place. read more

Plenty of trampolines and activities. Comfortable chairs for the parents and grandparents. Laid back and good music.

My kids loved this place. A very large open space that allows you to see your kids anywhere. Great prices, clean, and friendly staff. Definitely returning soon. read more

It's so much fun they have dodge ball and they have freeze dried candy supper good btw you have to go

Awesome place, staff is very friendly and my kids had a blast we will definitely be coming back here in the future!