This company serviced my gate for many years. I recently called them for some upgrades. I called four times. I left four messages with their Office. They recognized me from my phone number so I know I was calling the right company. No one has ever called me back. I'm not thinking that customer service is their strong suit. Update.....yes, they did email and call. Emailed to the wrong address and called an unattended number, even though I gave my new number and verified my email address, a few times, to whomever answers the phone. read more

These guys are real pros! if you have custom doors in your house, don't mess around and bring in the best. Prompt, polite, and know what they are doing. read more

These are my go to guys (and gals) for all my front door, garage door and intercom needs for my building. They are prompt, courteous, and reliable. I've been using them for years. Today someone cut the wire to my intercom entry box and within hours Steve was here. He fortified the hell out of the wire and were back in business. read more

when contacting AM/PM door, Steve Hardesty is the absolute best person to fix /repair anything, he's knowledgeable and has a great attitude. read more

Truly the most unprofessional operation I have ever dealt with. I was canceled on 2 times the same day of my scheduled service over the course of a week. I rearranged my work schedule to be home both days their technician was supposed to come out. Additionally, I told them my situation was a safety hazard and they could not have cared less. So disappointed. read more

I called these guy's based on their 5 star reviews. I'm impressed. They got right back to me. I sent Mike pictures of our front door closer. He called back right away. He explained why it's bad and the cost of replacement. They came out the same day. Replaced the closer in about an hour and at the quoted price. The technician that came out was knowledgeable & very nice. I will definitely use them next time!!! read more

I use AM/PM for my commercial door needs and they are always fantastic. Great customer service and solid pricing. Always friendly and informative. What else can you ask for? Can't recommend them enough. read more

Anthony came out to my location today and was amazing. Very professional and polite. Got down to business and was able to repair the issue on the spot. I will make am/pm my go to for door and gate repairs. Thanks guys! read more

Came back in town to find a broken spring. Could have/should have fixed it myself but so busy I decided to trust this company to handle it. Said it would be about $300 when I called. Seemed high but to get it fully working I decided to do it. They came the next day and fixed the spring and removed a rail so I could get the door open. Said he (owner!) wasn't familiar with the brand motor I had. Said he could figure it out but didn't have time so he left. $360 bill. $150 for labor - fair. $30 for parts - fair. $180 for "same day" service call. Wasn't same day. Wasn't an emergency either. Which I explained. I had another car to use. Tried to upsell me on a very expensive motor then left. I spent 20 min on YouTube, researched the motor myself and reset the system, adjusted it, remounted the rail and it's been working great for over a month. $360 for me to actually fix what he "professional" and "owner" should have done. I called to complain about bill and was threatened with legal action if I didn't pay. I'm fine with paying for what it got. A replaced spring and helping me get the door open. Not fine with a $180 extra charge for "same day service" which wasn't same day service. Be weary of this company and don't sign anything until the work is actually done. Owner was friendly just not honest, and apparently not very knowledgeable. $360 would have been worth a 100% fully operating door. Not a half done job that he blew off which I had to finish. read more

These guys are difficult to reach in the event of an emergency. It's 740am on a Sunday, I'm trying to leave my apartment complex but the gate won't open. I have called numerous times and left a voicemail to their emergency line but no call back. Go with a company that you can count on in the event of a door malfunction or power outage otherwise you might end up like me missing over hundreds of dollars of missed wages because you can't get to work! read more

This technician knows his stuff.! I am amazed, happy, fortunate, that there are still old school techs like Steve good job brother! read more

AM/PM Door - Garage Door Services Near Me - Pacoima, California

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Chad arrived on time and fixed all of our gate problems. I was impressed with his knowledge and experience. I appreciated that I called at 4pm on a Tuesday, and Chad showed up the next day at noon - such a quick response! I will continue to call him for future maintenance. I would happily recommend AM/PM Door and Gate to anyone who needs their services! read more

I'm only giving five stars because of the way this company worked as a team. At the end of the day everything was handled professionally, with kindness, and a lot of handholding. The project started off very rocky because of the project manager who put the work order together without thinking through the whole project from start to finish, not connecting all the dots, however we were so lucky that the technicians from AM/PM onsite at our residence CRUSHED the job. I'd recommend them. read more

I have been a long time customer of AM/PM. Their service is exceptional and consistent every time I use them. I highly recommend them.

Great professional prompt service. Very knowledgeable staff. Excellent service and detail to work.

my son needed service on his gate, and we needed help over the weekend. Kelvin walked me through an adjustment that allowed us to keep the gate closed and keep the house secure. this help came from him DESPITE being out of town. that means a lot for a dad who's visiting and needs to keep his kids safe. this is old school service that you don't see much anymore. for those of you that value service and commitment, this is your company. read more

I had Steve come out to a property I manage. He was very helpful and informative. He was able to fix the issue very quick. We have been using AM/PM for many years for a number of our properties. They always do great work. read more

0 stars. I had put a request in September 2021. Contract was signed and returned within the month. No contact and response from them until end October. I was told dispatch would call on the following Monday to schedule a date. No call. I called back at the end of the week and scheduled for a technician to come the next Tuesday Morning. I had specified that all the work needs to be done before 12 as I had to leave for work. Dispatch assured it will be done before 12. Monday comes and no confirmation call. Tuesday morning comes and no call. At 11am, I call and ask about the status of the technician. Dispatch then says that the technician assigned to my case called in sick and could not come out to me. OK. I reschedule for Thursday morning, again specifying that it needs to be done before 12. Again, reassurance that it would. Wednesday comes around and no confirmation call. Thursday morning comes around and I call at 7am to find out what time the technician would be coming around. I was told that the technician was 'deciding if he was well enough to come in' and they would call me back at 8am. At about 8.30am I get a call to say the technician called in sick and to reschedule the appointment. I reschedule again for tuesday morning. I again specify that it must be done before 12, and again express frustration that it has taken so long. I was told my job would be placed on high priority and it would be done before 12. Monday evening (yesterday), I get a call to confirm the appointment the next day. Again I get assurance that it would be done before 12. I asked specifically what time the technician would come and was told 8-10am, and it would be done before 12. Specifically asked and was assured. Tuesday morning (today) comes around. I get a call at 9.30am saying there is no guarantee that the technician can get to me and finish the job before 12, and asked if I could stay later or reschedule. I'm just aghast they expect that I can just rearrange a whole day of work for them at the last minute. I had put off 3 separate days of work for nothing. ABSOLUTELY UNPROFESSIONAL. read more

The garage door to my house had problems opening and closing over the weekend and I wasn't able to drive anywhere. Kelvin got on the phone with me and quickly talked me through how to open and close the garage by hand. I was able to go about my weekend as planned! Kelvin then did a great job of assessing the power issue with my garage door opener and lubing up the mechanics. It runs much better than before and the difference is one you can HEAR. Would highly recommend and will definitely give him a call if I run into any more issues. read more

After contacting Kelvin on re-programming a door timer, he sent me a photo of the instructions, he did admit that it seemed a little confusing. He had me called Steve, who was able to walk me through the re-programming two of the EMX timer. He knew exactly how to reprogram them and helped me out very patiently and successfully. Thank you Steve for walking me through the process. read more

I had a issue with a door that wasn't properly working. Chad was a lifesaver! He was extremely nice, totally helpful and resolved the issue with the door. I highly recommend and would give them 10 stars if I could. read more

Kelvin T was a blessing. He came and serviced our parking garage gate whihc wouldve been left wide open all night, after business hours. He was coming to Sherman Oaks all the way from Palmdale so I dont even need to express how much of a help he was. Thanks Kelvin! read more

AMPM is responsive and very knowledgable. Everyone is friendly and helpful. I also like the text messages letting me know when they are on their way, and when they arrive. Thank you Mike for taking care of us at The Village at Northridge. read more

AM/PM always done an excellent job from day one they are very knowledgeable and friendly Thank You for the great job performed on my gate Mike you were grat! read more

We have two doors that were poorly installed by the contractor and asked AM PM to come and help us out. They said they would come out for $250. The cost was actually $300 because they took time to sit in their truck and write a report. They gave us a report stating that two kinds or screws were used and some of the screws were stripped. They declined to work on the doors. So we have a $300 report stating that our doors don't work right, which we already knew. As a business, they have figured out a need that people have: doors. They have figured out how to make money on that need: write $300 reports about screws. They forgot the service part, however. They didn't actually fix the doors, which was what we had expected. read more

Got service w/in 24 hours. Showed up on time. Was friendly and knowledgeable. Diagnosed and corrected the issue in a timely manner.

I have utilized the services from AMPM door repair for many years now and I have never been disappointed. They always have fix even for the very difficult problems. They are timely and follow up as necessary. First class operation! Thank you for great service! read more

I manage a large condo property and found myself in need of a gate repair over the weekend during the most inconvenient time, a Saturday night. I called the number for AM/PM door repair and didn't expect to get a call back until Monday. To my surprise there was an on duty tech named Kalvin and he walked me through the process. I explained on the situation over the phone and he was able to diagnose the issue without wasting any time. I highly recommend this company as they are extremely reputable and can fix complex issues. read more

Kevin came and stayed until the problem was resolved. He recommended some additional repairs which can be completed on another day, that I also felt should be done. He has the experience to do whatever is necessary. read more

I am absolutely shocked by the complete lack of professionalism and standard practices by this company. My company needed several of our office doors repaired and locks installed on some of them. I first tried to request a free quote on their website. No matter how many times I tried, I kept getting errors when trying to submit the form. Fine. So I called. I get some woman on the phone who sounded utterly confused out of her mind why anyone would be calling about door related repairs. I asked if the company could send someone to our office (which close to where their company is located) to look at the doors and make sure that they could even repair them seeing as they are custom doors and each door has a different problem. She essentially implied that they don't send people out to look at what needs to be repaired at all. So how exactly are they supposed to give an accurate estimate? After I described briefly the issue with the doors and explained that we were just currently getting quotes from companies for the repairs, she flat out asked me to email them a quote that we got from another door company and would just give us an estimate based off of the work descriptions on that quote. I have never once been asked to provide a competitor's quote and I found it extremely unusual. However, I went with it and cropped out all the pricing and company information and send them the work description from the other company we had a quote from. A few hours later I get a call from someone named Doug (I think?) who greeted me awkwardly with "Heeeeey you." He informed me that he would be taking over the "case" from the woman I had spoken with earlier and asked me to go around to each door and take 2-3 pictures of them. Now normally that wouldn't be a problem, but as I had explained before, these are custom doors. The issues with the doors varied and the only way to get an accurate quote and even make sure that they have the right tools and equipment to repair the doors is to have someone from the company come out and physically look at the doors to understand the problem. Plus I know nothing about doors, and definitely not enough to accurately explain the mechanical problems with them other than saying it won't open or close properly. Literally every other company I have ever asked an estimate from (FOR ANYTHING) has sent someone to come look at the problem and give us a price based on what they'd be able to do. He snippily told me "oh so you don't want to even send us some photos so we can get an ACCURATE reading on the problems?" Seriously? That is absolutely no way to speak to a potential customer. I told him politely once again that the only way to get an ACCURATE idea of the issues with each door is to have one of their technicians come look at them and give us a quote accordingly. If that was something that AMPM did not do, then we do not need to move forward with a quote from them. After I said that, he simply responded with "Ok. Thanks." And that was the end of it. I am truly baffled by the customer service of this company. read more

I needed to replace an internal door to an office with a solid core door and appropriate jam seals. I contracted with AM/PM to install a 17/8 with mortissed bottom sweep and jam seals. I agreed to a $3100 estimate. A man came to my home to look at the door and jam. I was told at the time that the jam stop could be moved and a thicker solid core door installed. I knew I was being overcharged for the materials and labor, but I felt laxy and decided to do it as perhaps it may be worth it. Then the value, like sand through a sieve, dissipated. I received an email from the company changing the specs to a 13/8" door without the automatic sweep. I was told that the door jam was a single piece and thus not modifiable. The thinner door could not accomodate the mortissed sweep. I cancelled the order, hired another door installer endorsed by Westside door and windows and saved $2000. The door cost me $260, the jam seals from the same company they specified about $125, and installation cost me less than $300 for a total of less than $800. That's a $2200 savings. AM/PM charged me for the jam seals because they were "non-returnable" and a $200 for the site visit. I spoke with two people and was assured that the pasrt could not be returned or otherwise used and thus I was charged. I then requested the parts that I paid for and now 4 weeks later I have yet to receive those seals despite being told twice that they were being shipped. I continue to request the parts (They charged me double what I paid for the same parts) to no avail. I'm hopeing this review will get someone's attention. Until then, buyer beware. read more

Great service, great timing, flexible with scheduling. Can't thank Kelvin enough. Handled two of my property issues in records time. THANK YOU!! read more

When the side door to our office broke and completely came of the hinges on a Saturday afternoon our tech was here in 30 minutes. Very polite and professional and took the time to insure the replacement part fit correctly. AM/PM saved us from a scary situation of having no door to close on a busy street! read more

Brandon was very knowledgeable He knew each step that he had to take to complete the door job. It was very polite, friendly funny, and he did an outstanding job would have him back any time. read more

How does this company stay in business. Three attempts to set up a time for an estimate but they refused to commit to a day and time. Since I work,, i can't afford to take a whole day off for a quote. I even suggested they give me a window the way the cable companies do it. But they refused. Spoke to the manager who had such disregard for the client and refused to try to figure something out. When I made suggestions her only reply is "we been doing it the same for 35 years and you ain't gonna change it!" Well, I'm sure this his indicative of how they run their business and explains all the 1 star reviews. I consider myself lucky not getting sucked into their business. Stay away! read more

Called in the morning,cuz we had a broken store door, and talked to Kenny. I was asked to text him few pictures, and called me back with a reasonable price! By noon our door was fixed! I will definitely bookmark this establishment for future references. read more

We've had a great experience so far with AMPM working on our building gates. Provided informative estimates and quotes, arrived when scheduled. Needed their help retrieving a part to a component they replaced, and they generously worked with my schedule to make sure I could pick up their part at their shop. Thanks AMPM! read more

My garage door was stuck open in the later part of the afternoon & I was afraid it would be wide open overnight. I reached out to a few companies & AM/PM replied back promptly. They requested pictures which I sent over via text. I spoke to a young man named Chad, he clearly explained the issue and how they will approach in solving the problem. I felt comfortable moving forward & they were able to schedule me SAME DAY! Their technician was efficient & knowledgeable. He fixed the cables and made sure the door was balanced and operating correctly. They even lubed my door and checked my operator & keypad! Thank you AMPM, you earned m garage door business. They also even service gates! read more

I've been using AM/PM Door for years. They have replaced our wrought iron garage gate motor, installed beautiful metal slow-close fire doors for our garbage bin cinder block closet (never thought I could be so happy about trash doors), adjusted and oiled all of our entry gates, replaced a broken garage gate spring (a BIG spring), installed a new electric door strike, and a "kant slam" spring for the walk-through portion of the garage gate. Our doors get very heavy use since it's an apartment complex. So things tend to wear out due to use and being exposed to the elements (door hydraulic closers, etc). I've been living here for nearly 10 years, and I've seen things fall apart. But the work done by AM/PM has lasted long enough so far to be considered solid work and a good value. Nothing has failed. And if there are issues, they have stood by their work. Pricing is always a concern, and I've read other reviews about AM/PM's rates. The smaller the job, the more one tends to think "wow, it's that much for such a small thing?" but keep in mind, if there weren't a minimum fee, then how could they stay in business? 2 people usually come out and if they spend an hour or two and only got $50, well, you can do the math. I always ask up front how much for the call, for troubleshooting, etc. So if you don't want surprises, just ask. I'm always given an honest answer. Kelvin is a great guy and my advice is to simply call and talk and troubleshoot on the phone before asking them to come out. Think of it this way - AM/PM wants your business, and being helpful is always a great way for them to get it. If you simply tell Kelvin or another team member what your situation is and what you're trying to accomplish over the phone, then based on the conversation you can decide if it's still worth your money and their time. Everyone has slightly different doors so even though you could just say "I have X problem, please come look at it.", I've found AM/PM is very detailed and the more photos I email and conversations I have, the more precise, on point and successful the result is. You can either save your time by paying without explaining, or invest a little time to save some money and find a good solution. Not everyone will have a perfect experience, and there have been one or two times where I've questioned the cost or approach to the work. But after a conversation, things always get explained and resolved. I'd like to think AM/PM really cares about its customers, because they're always friendly and genuine, even if they do get busy sometimes and don't always get back to me right away. I'll be using them for the long term. read more

Great costumer service, person on the phone Armando was so helpful