I made arrangements with the Perfect Stitch to repair my sectional. They are one hour away from…read morewhere I live and they were wonderful in communicating by text and phone, providing a bid to replace the foam in my chairs . After I took the chairs in to be repaired they called me to tell me that the foam was fine and all it needed was new supporting material underneath the foam . This resulted in a $200 lower cost . They could have fixed what I thought was the problem and made more money but they were ethical , making me a customer for life . I have already told all my friends about them . I am very happy with the repair as well as their great customer service . Judy, Astoria

On August 4, 2020, I contacted Perfect Stitch Upholstery about redoing my dining room benches. The…read morejob consisted of replacing the foam cushion inserts and fabric covering of the seats and replacing the fabric on the existing foam inserts for the backs. An owner came to my house to get the measurements, I chose the fabric, left a deposit of $150 and was given an invoice showing a balance owing of $370.83 with delivery in three to six weeks. A month later, the shop had not even started on the cushions. Numerous excuses followed over the next several weeks, but finally I was told the fabric had arrived, however, they had only ordered enough fabric for the seats and not the backs. So they remeasured the area again, confirmed their error, and informed me they would have to reorder. More waiting. Then because their supplier didn't have enough of that fabric left, I had to choose another fabric. I would ask to speak with Andrew, the owner, on the numerous occasions that I went into the shop. I was always told he wasn't there. I kept leaving messages for him to call me. He never did. Finally, several weeks later, after threatening to take the job elsewhere, I was promised they would get right on it. Finally this week, just over four months from the day that I contacted them about the job, I was finally told the cushions were done. When they were delivered, I was very pleased with the workmanship. The person who made them did an excellent job. And then I was presented with the bill: $794.54 less my deposit of $150.00 leaving a balance of $644.54! I was told that they had originally not charged me for the back cushions, just the seats. Paying for work done is not the problem here, but AT NO TIME during the long, drawn out process was I ever informed that they had misquoted the job, or, since the cost would be $274 more, ask me if I still wanted to go ahead with it. The major problem is lack of communication both from the office staff and owner. Any updates I managed to get from them was because of my insistence. And to date, Andrew has still refused to contact me. So if you want a great end product, don't mind getting a run-around for four months, and enjoy the surprise of being charged substantially more than what you were quoted, Perfect Stitch Upholstery is the place for you ... but it's definitely not for me!

I asked for an estimates for the two chairs, and I was waiting and waiting, but they kept saying…read morethey will do it soon, but seemed forgotten several times. Finally, they gave us the estimated price, and it was quite high, so I asked nicely, can you make it a little discount, since it is for two. I texted it at 11 pm. Then there was a reply. "Don't text me at this late!!!!! This is a business number!! You can text me between 9-5 on Mon-Fri!!!! And the price is firm!!! It is a lot of work!!!! " Well, I TEXTED them, not called them. I cannot believe I was yelled like this. I will never use them again.

My husband and I had bought a couch hide-a-bed a few years ago which had the springs in the seat…read morecushions. After awhile, the springs broke in one of cushions and it was awkward to sit there. We were at out visiting with some friends and our couch came up in the conversation. Our friend told us that her sister works here, so we took them in to get the springs taken out and replaced with very dense foam. They did an excellent job and were reasonably priced. They were also very professional. We highly recommend them!

After thoroughly reading reviews, and getting multiple quotes, I decided to go with Mobile West for…read morewindow tinting on my wife's car. They were not the cheapest, nor were they the most expensive. After getting quoted $425 for the entire car with ceramic tint, we scheduled the appointment. I dropped the car off and was told it would take about half the day. I arrived back to pick it up after receiving a call about 4.5 hours later. I went inside and paid. They originally tried to charge me more than was quoted because of a total of 9 windows instead of 7 (they count the 6 inch triangles next to the front two) but Peter made it right, and only charged what he had quoted. I should've inspected the car before paying, because their were several issues with it. After inspecting it, I brought Peter out to take a look. There were several scratches up the sides of the windows, and what looked like rust particles under a few. I am aware that there would be bubbles for a few days while they dried, but this was not that. Peter told me that it was from the plastic tool that they use, and that it should go away in a few days, but if it didn't, to come back and they would redo them. I also noticed that from spraying the windows and the film, our car doors and rear seat had stains on them that were not previously there. I messaged Peter and was scheduled the next week to have them redo some of the windows and have the detail guys clean the fabrics. After bringing it back to them, they did replace the window tints that had the scratches, and I couldn't tell if they actually did detail it, because some of the liquid lines are still visible. Unfortunately, this $425 window tint is going to cost me more money because I'll have to take the car to a real detail shop to clean up. They also left scrap tint trash crumpled up on the floor of the back seat. Overall, I'm not sure how they do with car electronics, but I would personally not recommend them for window tinting.

While my initial experience fell short, Steve and the team did everything to make it right. Isn't…read morethat how all business should operate? Needing a real stereo system for my car, I investigated a few shops and decided on Mobile West. My challenge is that all of my music is on iTunes but my amartphone is Android. I don't want to Bluetooth music from my Android as it drains the battery. My goal was to use my iPod shuffle as the music source, which they said could be done. It can't. The speakers, while good, were located in an area that were blocked anytime I had my gym bag or groceries on the floor. After a few back and forths, I upgraded the stereo and put in additional speakers to give it surround sound and to avoid the side door situation. I have a tiny car, which makes it challenging. Mobile West gave me full credit for the previous equipment and the install, which I put towards the new configuration. Stereo system works, not with iPod shuffle, but with an old iPhone that I keep just for this purpose. Most important, the sound is fabulous! Several months later, I noticed the small microphone for voice commands had popped off, opening the sun visor had knocked it. I stopped by the other day and Steve greeted me at the door, remembering me and my car. After taking a look, he said the microphone should be in a different location away from the visor. Without hesitation, he said they would rewire and install a new microphone holder, no charge, since they stand by their work. I didn't have to bring my receipt or anything. He remembered me and that was good enough. I brought my car in the next morning, it took just 10 minutes to rewire to new location. Not only did it look better, it picks up my voice better. Thanks, Steve, I really appreciate you and your team!

Did a great job on re-upholstering leatherseats on antique dining room chairs, done quickly and at…read morea fair price.

Wow! I LOVE my new seats!!! Hugo did a wonderful job. His spot-on suggestions, his superb…read moreworkmanship, his quick completion, all are very much appreciated. He has a great eye for details. I really could not be happier. My '94 is stylin'! We also took some very lame RV seats to be rebuilt and Hugo did a fantastic job on them. He took extra thought and care to make them as comfortable as possible. Our backsides thank him very much! I highly recommend Big Guy's Upholstery.

They recently reupholstered my 1973 Jaguar XKE Series 3. Besides its mechanics, it's a complex car…read moreto reupholster. They did excellent work, right down to the smallest detail. They aren't cheap, which was expected. I recommend them as probably the best car upholstery shop in the Portland/Vancouver area.

Stopped by and got a quote from Steve on my little 2002 red corvette for seats…read more They needed a refresh . He had some great ideas on them Was all black interior He added color, new foam, replaced the vinyl with leather and new stitching Interior looks amazing! And the price was right , great value for the workmanship!! I strongly recommend Beaverton Auto Upholstery!!!

This place is absolutely phenomenal! I cannot give them a stronger recommendation!…read more I came in on a Wednesday afternoon and got a quote from Brennan. I had some pretty significant scrapes and scratches... I'd also just received a $3500 estimate for repairs. Well beyond what I was willing to spend for my own stupid mistake. They were able to accommodate me two days later. They came in below their quote, under time, and over delivered on their promise. I dropped it off at 9 AM and had a call before noon that my truck was complete. The work was phenomenal! I could not believe they were able to recover the mess I had made. These folks are absolutely legit... They run a solid business with absolutely the greatest customer service and our friendly beyond words. Stop searching and call them today... This is absolutely the place to take your vehicle! Thanks to their staff for a wonderful experience!

Best in town!! Worth every penny and excellent service all round great team. Tint, PPF, full…read moredetail, dent removal and more.

Always outstanding service when it comes to seat covers quad seat covers interior door panels. I've…read moreutilize them multiple times and Jose is just fantastic to deal with.

Great customer service and quickly got me the part I needed . Fair pricing . No complaintsread more