I had a frustrating experience at O'Reilly Auto Parts…read more I came in for a simple purchase, a car fuse, and found myself about 15 people deep in line. Several customers ahead were engaged in longer part consultations at the counter, which slowed everything down. I asked a team member if there was a separate line for quick, over the counter purchases. I was directed to the same line, with no alternative option. Key issues: No separation between quick purchases and detailed consultations Long wait times for simple transactions Inefficient use of staff during peak demand There were at least 4 to 5 customers ahead of me making quick purchases, yet all were stuck waiting behind lengthy consultations. This created unnecessary delays. If the goal is to improve in store sales and customer experience, consider: Assigning one staff member to handle quick purchases Creating a separate line for simple transactions Managing consultation flow more efficiently This process needs improvement. Walked out and left the fuse behind. I made my purchase on Amazon for a lot less with overnight delivery.

We needed some parts we couldn't find at AutoZone. We stopped at O'Reilly's and JR I think his name…read morewas. Best cool guy ever. He is very knowledgeable. He explain everything so well to our understanding. Amazing Amazing people person. I will come back to the Chester location. I call him. I tell him what we are working on and he checks the closest location for us and the part. We do t even mind driving to him. He makes us feel like family. I was just amazed at his Customer Service skills. I have not had any Customer Service anywhere since Covid. It just made me feel so appreciated as a customer.. five stars for the guy!

I came in to get a new battery and Kiersten and Billy went above and beyond in helping make sure…read morethat it got put in correctly. I definitely will be coming here for all of my auto needs in the future!

We found ourselves nearly stranded, but Steve H helped us with our battery and saved our day!…read more Excellent service, fast and kind!

Quality parts and accessories for all vehicles are available here. The sales associates behind the…read morecounter are very knowledgeable.

If you want great customer service at parts store O'Reilly on Union is it? Janix is very friendly…read moreand very helpful. Highly recommend going to O'Reilly ask for. Janix or anyone else as well. The whole place is very friendly and very knowledgeable and helpful. Thumbs up good job thank you very much.

I had a wonderful experience with Mr. Steve. Not only did he do a superb job replacing the end…read morepipes, along with new pipe back to include the hangers, We chatted the whole time about the way it was back in the day... Hee Haw, Bennie Hill, John Wayne & Clint Eastwood! Steve is a complete gentleman and a scholar of Muff & life!

I went in wanting a whole new exhaust setup and left with everything I wanted and I got no…read morecomplaints. Steve was straight up, good prices, and focused on his work.

The product selection here is great -- they've got a solid inventory of 3D products, no complaints…read moreat all about that. The real issue is customer service. It's very hit or miss. About half the time you'll run into attitude instead of help, especially from the guy with the tattoos. To be fair, there is another employee whose customer service is always excellent, but he's rarely there when I go. That inconsistency makes it frustrating. On one visit I was even told they were "too busy to help," which is not something any customer wants to hear. I ended up ordering my 3D products from Amazon instead -- faster and no hassle. If they improved their customer service, I'd gladly come back. Until then, just know you may not get treated the way you should as a customer.

Just picked up a used car that looked to have some water damage on the rooftop sunscreen and wasn't…read morehaving any luck cleaning it up. Went in for some guidance and an employee recommended a degreaser and it worked like a charm. I like the one on one attention you get from them compared to say a place like Walmart for car cleaning supplies.

They had my toyota celica for THREE MONTHS. When I finally got it back, after having it promised…read moreback in three weeks, the replacement engine was a cheap, high mile used one pulled out of a car in a junk yard and spray painted silver to look new. This is after these sons of bitches had my car for THREE MONTHS. I refused to drive it home up to Lake Isabella because I could tell it was a quick switch out and not a rebuild, so some sales clerk drove up the canyon and guess what? IT OVER HEATED BEING DRIVEN TO MY HOUSE because the engine was crap. This was the WORST crap I have ever had to deal with EVER. Thank God I was able to do a charge back on my credit card because the owner refused to refund my money. *********THEY ARE TOTAL SCAMMERS TO WOMEN.************* This was a friggen nightmare, and hope the owner burns in hell for being such a turd to me. I should of taken my car to the local toyota dealership for a REAL rebuild.

I took a 1972 Toyota landcruzer in for a R&R with engine rebuild. Estimate of 2300 dollars. I had…read moreto supply bolts they had lost. 4 months later, 4400 dollar bill for an engine that would not run . "Pay the bill or I won't release the vehicle." I paid the bill and loaded the vehicle onto a trailer. I went to Dept of Motor Vehicle and filed a complaint. The owner would not Co-0perate and said"sue me". SO MUCH FOR HONESTY AND INTEGRITY. Biggest rip-off in my lifetime and I'm 75 years old. Bad busness to do business with. Con-Artist!!!!!

Do not go to this place if you want terrible service.The lady in the office does not do what she…read moretells you. She should not be working in this kind of business. I took my car there for a estimate and she told me she submitted it when in fact she didn't. Three weeks later I called her back and she said she would submit it again and she never did and lied to me on the phone saying she did and then never called me back when she said she would. I took my car somewhere else and got it done in a day. Lesson learned. Don't waste your time here,plenty of other places that do their job right.