I love going to the Cinépolis luxury cinemas Hamlin. The atmosphere is positive, inviting, and…read moredefinitely luxurious. I love the seating, especially ordering food or drinks while watching the movie. One of the best movie theaters I have gone to. I would go back there again.

This was our first time coming to this theater. Never been to one before. The concept sounds great…read morethough. Sit in your recliner and order food and drinks throughout the movie. So, in theory, sounds great... but does it actually work that way? No, it doesn't. Not the way you want it to. We get to our seats to find that there was a menu on the side table for us. However, upon picking up the menu, the odor of beer hit us. There was unwiped beer on the side table and the menu was just placed on top of it. So we put the menu back down, and just used the QR code to order. Our movie just began, we ordered the soda, pretzels and chocolate chip cookies. The soda took about 12 minutes to be delivered. The pretzels and cookies were delivered 30 minutes after we ordered them... way too long in my opinion. The chocolate chip cookies were pretty good. They were warm, which makes cookies even better. When it came time for the check, our check was wrong. There was a beer on our table that the seat next to us ordered. We did not drink beer during the movie. We had to flag down a server to have them fix it. When the checks were delivered towards the end of the movie, everyone is turning their flashlights on to read the checks. Completely distracts from the movie going on. That was very annoying. I would assume that there would be a better system for having people pay their checks then having to turn their flashlights on during a movie.... Overall, I don't think we will be back to this theater. Regal, in my opinion, has comfier seats than this "luxury" theater has.

I am OBSESSED with this place! How was I so lucky to have the cutest, old school, locally owned…read moremovie theater down the street from my house!!! When our friends first introduced us to this place, we didn't necessarily know what to expect because they said "old seats." Old seats? What does that even mean? I'm thinking thrift store folding chairs. Heck no! We walked into this cute mom and pop movie theater and walked up to the young girl working the counter. The ticket prices almost floored me! WHAT! It was super inexpensive compared to the big box theaters. Already a win there. We went in and ordered some actual food. I love movie nachos and cheese and a good coke. My husband ordered a burger and a beer. The price was like $25 for all the food we ordered! & the food was perfect for a movie. We entered into the theater and there they were. The "old seats." NO! It was just a regular movie theater! Not the fancy theaters they are producing now. It was perfect. My husband and I have been back like 3-4x since and look forward to going even more! On top of that, they play the newer movies, too! So you're getting a great deal, supporting local, and having a cool experience! Highly recommend.

Such a great little community theater. The people that work here are always so nice and always…read moresmiling. They make you feel very welcome. The theaters are small, but very comfortable and have tables for your food.

We ended our visit at the movies before making the road trip back home. If you purchase two…read morematinee tickets before a 6:00 p.m. show, Cinemark will validate your parking receipt and give you the money back for it. Going to the movies can be expensive these days, so it really helps out a lot to save some bucks. We got two popcorn combos with a candy and a drink to enjoy during the movie. The seats and theater was very clean and cozy. The weird part was the restrooms and where they were located. You either go up or downstairs to a movie, but the restrooms are in the middle. There's no way that can be changed unless the whole building is remodeled. It was a nice experience overall.

I am writing to formally complain about the extremely unprofessional and disrespectful treatment my…read moreparty received at Cinemark Universal CityWalk, specifically from Manager on Duty Luisa and employee Ruben. On the evening of our visit, our group of 11 arrived at Universal CityWalk excited to watch a movie. Upon entering CityWalk, security asked for identification to verify that at least one member of our party was over 21 years old. We fully understood this requirement and complied. In fact, six members of our party presented valid IDs showing they were well over 21. One member of our group had unfortunately lost their wallet during the trip and did not have physical identification available. Despite having already verified multiple adults over 21, we were given unnecessary difficulty before eventually being allowed inside. The real issue began when we arrived at Cinemark. We were once again asked to provide identification. Since we were attending an R-rated movie, we understood the policy to be that guests under 17 must be accompanied by an adult, and we had numerous adults present who were well above the required age. However, Ruben, the employee checking tickets, was immediately dismissive and refused to work with us regarding a digital ID from one member of our group, despite the fact that multiple other members were clearly over the age requirement. His attitude was disrespectful, and rather than attempting to resolve the situation professionally, he escalated it. We then requested a manager, and Luisa arrived. Unfortunately, her conduct was even more disappointing. She immediately approached the situation with statements such as, "You guys are having the same issue," and claimed that it had been "the law since the 80s" that identification must be shown. Throughout the interaction, she repeatedly stated there was "nothing she could do." What made this particularly frustrating was the inconsistency in enforcement. We observed Ruben allowing individuals who appeared older to enter without being asked for identification. When this was brought to Luisa's attention, her response was that if Ruben thought someone looked under 17, he could ask anyone he wanted for identification. This explanation raised even more concerns because the policy appeared to be based entirely on subjective judgment rather than consistent application. The situation became even more contradictory when Luisa later told us that she would have allowed us into the movie if we had been "nice" to her. This statement directly conflicted with her earlier claim that there was "nothing" she could do because it was supposedly the law. If the policy was mandatory, then personal feelings should not have influenced the outcome. If discretion existed, then her earlier statements were misleading. As we were leaving to obtain a refund, one member of our group stayed behind and successfully de-escalated the situation. When we briefly returned inside, another member of our party respectfully expressed that the experience had felt unfair and that policies should be enforced consistently for all guests. Luisa responded by stating that she personally checks all IDs. When I replied that employees should be trained to do the same to avoid situations like this in the future, she became defensive and told me, "You don't have to talk to me like that. As a matter of fact, stop talking." At that point, I asked for her name. Rather than professionally identifying herself as a manager, she covered her name tag and stated that it was none of my business. This behavior was particularly concerning from someone in a leadership position who should be setting an example for customer service and accountability.

This is one of my favorite theaters and I live next door to one. But the price is more reasonable…read morehere and the sound quality is great add the cold AC and recliners and I am sold. Snacks are super expensive as they are on every theater but the slushies are great! The Adult blushes are a nice addition. It has a sofisticated feel to it when you go on to the lobby and the ataff seems to always be in a good mood. This theater is consistently my first choice.

Racism and Unfair Discrimination to Minors…read more Me and my brothers decide to come to this theater to watch the new Digital Circus movie that came out today. We booked our tickets for 7:00PM earlier before this day came. We were all highly anticipated for this day. It was only my 18-year-old brother (a legal adult), my 16-year-old brother, and myself (15). Because we were accompanied by an adult, there was absolutely no policy violation. When we walked up the stairs to get our tickets scanned, the employee completely shifted her demeanor. As we showed her our tickets and what movie we were going to watch (and 90 percent of the people in the theaters at that time were likely to see the same movie we were anticipating seeing), she began staring us down aggressively and demanded our ages. My older brother said he was 18, she then turned to my other brother and asked for his age. He stated he was 16. Despite my brother being a legal adult, the employee deadpan stated, "Nope, you can't watch this, get another movie ticket," claiming we needed a "guardian." Unbelievable! We saw multiple groups of other teenagers and even literal 7-year-olds carrying blankets walking in completely unbothered. The younger children had parents of course, but that doesn't explain why we were rejected. The show is independently produced and rated PG-13 (even this theater listed it as an unrated movie) meaning even if my 18-year-old brother wasn't there, a 15 and 16-year-old are fully permitted to buy tickets . This feels targeted because we were the only Black customers in line, and we were the only group targeted, interrogated, and turned away. We ultimately had to get a refund. The employee in question was a short, older woman with red hair. Her behavior was unacceptable, unprofessional, discriminatory, and downright inappropriate. We went home feeling absolutely upset, and we pre-bought these tickets. I have already sent an official email to leevista@epic-theatres.com with our exact booking reference number and clothing descriptions so they can pull the security footage to know this isn't a fabricated lie.

We arrived early and attended the show. For the most part everything was to standard/satisfactory…read more The bartender recognized me from previous attending other movies- I guess dressing up for date night we stand out- thank you RICO!!! Kind words and professionalism. The only concern was something we believe is well, not profession or sanitary. We don't believe you should use your hands to open up the popcorn bag! We believe well- that's nasty. You can pop the bag to open the bag, or use the scoop to open but not your hands! Would you do this when you serve a soda- stick your finger or hand inside a cup to dry or clear debris? Look, we asked our cashier not to put their hand inside the popcorn bag and pop it like one of his employees did and we got a weird look- we asked in the most kind, super Disney kind voice- PLEASE DONT STICK YOUR HAND IN THE BAG. PLEASE POP IT OPEN JUST NOT USING YOUR HAND (that's caps here- not yelling). When the employee went to get the popcorn it looked- we believe- he told the manager this (we could be wrong) but even if he didn't , the manager looked to brush off what the employee said and OPENED UP USING HER HANDS THE INSIDE of the POPCORN BAG (yes here I'm escalating emotion). It's just not professional or sanitary. If napkins fall on the ground- throw them away! It's simple. Other than a manager setting bad example the movie was great, the theater was clean (old) but clean, cold ac nice- and nice loud show! (Forgot to add- you can't call and speak to anyone ever. The system is a what I call a Covid system. You know, you can no longer reach the business by phone or email... you have to go to corporate website and fill out a form. Companies like Best Buy, banks, etc if you were to misplace a personal item like a wallet- good luck reaching anyone.)

Purchasing my ticket to see "Michael" was quick and easy. Ordering my snacks was quick and easy…read more $18 for a medium popcorn and frosty is expensive, but it is the average price for movie theater snacks. Presenting the ticket, on the phone...quick and easy. Finding the theater, quick and easy. The cleanliness of the theater was terrible. The was something sticky on my cup holder and side of the seat. I prayed and hoped it was a food or beverage spill, smh. There was food and trash on the floor. Ultimately, I still watched the movie and had a good time. The woman checking the tickets was the best part, she was sweet and took my picture. Overall, I gave them a four. Maybe they were short and didn't have enough staff to clean up.

Our flight home was delayed for 12 hrs! We decided to catch a movie at a theater taking us towards…read morethe Orlando airport. We easily looked up available movies and times, reserving our tickets. Check in was quick and the employee checking our tickets was very friendly. Theater was small but clean with reclining seats and massive sound. IMAX and 3D screens are available for some shows. Bathrooms were tidy. Parking is available at the Pointe garage and you can reach the theater at level 3.

I drive about 30 minutes to go to this regal movie theater. The STAFF all the young people that…read morework there are super friendly. The manager that runs this theater is always super awesome nice guy.There is another manager very tall he is also sweet and very nice actually all the male managers are very nice. I love the variety of movies every single day. Once in a while I order a hot dog with cheese sauce and a large frozen peach Icee or a large Lemonade Icee yum yum. You can also park in the garage but you must set up a account then going into the movie you can scan for parking and not have to pay its absolutely awesome. I highly recommend this movie theater if you are a local person or a tourist. You will love it here guaranteed. My rating for this movie theater I give them A++++ them A++++

This is my preferred theater for a few reasons. First, I don't know of many theaters that are…read morebehind a security check. In the United States, this gives some extra peace of mind when going to the movies. AMC may be pricier than other less-major theater chains, but their A-List pass is a decent value if you plan to see more than one movie per month. This is especially useful during summer blockbuster season, and it includes "premium formats" like Dolby and 3D. There's no IMAX at this location, but they regularly have special screening and events that are worth checking out. The "dine-in" food options are expensive and can be hit-or-miss in terms of quality, but portions are big and shareable depending on your appetite. Finally, ample and secure, covered parking is available. Only downside is that sometimes the bathrooms can get chaotically messy on busy days.

Love it here, the choice between the type of theater movie quality is nice for if you're a little…read morebit more on a budget or want to see the best there is to offer. The food is a lovely addition if you do not want to go to multiple places. There's a wide range of options to choose from. The service and ambiance give movie theater vibes but also coziness.