There is never a sense of urgency at American. They are always delayed and they just do not care. Always been a loyal delta flyer but America had more non stops from Phoenix. To date, after 8 flights they have been delayed 70% of the time. Traveling really sucks!! read more

My flight was scheduled for 9:30AM, first delay was 12:00PM. By the time the flight left it was almost 7:00PM. I lost one day of my long waited vacation. No apologies, just sorry for the inconvenience. Terrible service, I really don't think they care about their customers. Last time I'm traveling with this airline. read more

I'm having such a terrible experience with this airline. Their partner airline JetBlue delayed my flight by more than an hour out of LA which caused me to miss my connecting flight and also my final flight to my ultimate destination. No apologies just "it's out of our hands, there's nothing we can do" so they booked me on a flight that was supposed to leave in enough time for me to have ample time to connect with my final destination until they start delaying this flight again and again and again until there's no way I can make my final connecting flight, which I paid extra money to change the reservation on already. I'll be sleeping in the airport tonight and hope to reach my destination tomorrow. They did offer me a hotel for the night however, since I was practically molested at TSA lol I will pass on that experience again! Thank you very much. read more

As I mentioned in my review of Logan, one of the beauties of these older, smaller airports is the convenience of walking across the street from another Terminal to another when you need to change carriers. On our recent trip here, American had some equipment issues and decided to bring in a "ferry craft" that they had in reserve. The only problem, was the three hour wait for it to arrive and the fact we would miss our connection. I went searching for some ground personal at other Gates for help. A few were curt and rude, while most were empathic to our situation. We were able to find someone who had the ability to search out alternatives to our connection. And like that, poof! We found ourselves on a direct non-stop on US Air to Phoenix. The proposed merger of the two carriers made this a simple re-ticketing process. Wow!~ As I mentioned above, the great thing about the merger between American and US Air, is their location here in Boston is across the street (100 feet) from each other. Nice! read more

American Airlines - Airlines Near Me - Boston, Massachusetts

Negative 10 stars if I could. AA is a clown rodeo. If you want to maximum amount of stress, if you want your luggage lost, if you want to be turned back at TSA Nevada their stupid boarding pass doesn't work, then by all means this is your airline. It's hard to believe this amateur hour airline is still in business. read more

I'm never a man to complain about petty things but this I need to.. American Airlines never disappoints to disappoin.. no matter where your trying to fly you will CONSISTENTLY have super late and delayed planes and sometimes just end up full blown stuck at airports or wherever they last dropped you off... I literally can't say enough bad things about American Airlines, do yourself a favor and fly JetBlue or some other airline .. just not this one unless you like rushing and being stressed and or aggrivated. read more

WARNING: AMERICAN AIRLINES DOES DOES NOT HOLD THEMSELVES ACCOUNTABLE FOR CUSTOMER WELL BEING. My daughter's 12:23pm flight out of Burbank to DFW was diverted to Phoenix for fuel -- the unexpected trip was for cheaper fuel. The flight out of Phoenix was delayed several hours -- even holding the passengers hostage on the tarmac, causing a missed connection at DFW and subsequently EVERY OTHER FLIGHT OUT OF DFW. When my 20 year old daughter requested her hotel voucher, she was denied it because she is not yet 21. They offered her a meal voucher but all food providers at the airport were closed. Additionally, her flight from Burbank to Phoenix to DFW did not serve meals. American Airlines abandoned their passenger late at night at an empty airport. Customer service failure in every way. read more

Worst flight experience of my life. Had First class tickets, they cancelled my flight then put me in the back of coach to a different airport. I lost an extra 7 hrs in the terminal and another 2 hrs because I had to rent a car. Next, they try to charge me to switch return flights after downgrading me again! Then they hung up on me and changed my itinerary in the app. However, they didn't tell anyone else and I wasn't booked on the flight!! They were all very rude to me, especially Lana Gibson of the Knoxville Airport and her subordinates. I will never use this airline again. I feel very hurt and upset by the inconsideration of the entire staff and process. read more

Our son works for American Airlines, our credit cards are all American Airlines but the help has zero commonsense! I am seated in Zone 8 & we were told zones 8 & 9 have to check in our CARRY ON which defeats the purpose of a Carry On. We get on the plane & the over heads are wide open! So I asked the steward, "if everyone gets an Overhead & an under seat storage why is there not room?' A stewardess says, " because people don't want to give up their feet space so they put their purses & backpacks above!" So, I tell her, "that's simple, enforce the rules!" Why are people so reluctant to enforce rules these days? It's insane! I've gotten to hate travel! Time to stop flying commercial! We can afford to buy "hours" per year! read more

THE WORST BUSINESS IN ALL AIRLINES. They train their employees to not care about helping customers. When you ask for help they find a way to not give it to you. We had a family flight (2 adults, 2 kids) from Logan to Tampa, connecting in DC. They canceled our flight AFTER we got to the airport, citing bad weather, but had another flight that was fully booked lvg for DC in a half hour after that, so the weather story was obviously BS. Their solution? Send our bags on to Tampa & give us standbys, which at the check in the teller told me we were definitely getting on, obviously just to get us out of there. At the gate, wr found out we were Standby Numbers 13-16, on a fully booked flight. So obviously again, we didn't make it on. We asked the AA rep what to do, their solution? Book us on another fully booked flight as Standbys. This time we were 3-6, but when we got to the gate we had been moved to 6-9. I asked why and they said because Priority Members of AA got to bump us down based on their priority. I asked them why they were more important than us, after they canceled our flight in the first place. They said it was due to weather and out of their control. I said then why did you not just keep the flight, take us off and circle in the air for a half hour like has always happened in the past? They think just canceling the flight & then screwing all the people who booked their trip with them, making us all run & try to outmaneuver each other like out of Lord of the Flies was a good idea? They said out business was important too, but not as important as Priority Members & not important enough to get us on another flight because sorry, no room on this standby flight either (even though if they kept us at 3-6 we would have gotten on, buy at 6-9 we got screwed yet again by AA). We went to a counter next to speak to the AA rep, who then proceeded to speak REALLY QUIETLY to us, I mean like so quietly you couldn't hear her at all, which is an obvious tactic to keep us from being able to speak with her. She didn't care, she did it on purpose and we could tell. At first we thought she was just a mumbling idiot so we thought let's be nice at least, which we were, & she took 15 mins rebooking us 4 on another standby 3 hrs later, which would have missed our connecting flight. Wr said how does this make any sense at which point she DID communicate loudly, had no problem speaking at a normal audible volume, & complained to US that they couldn't do it & we shouldn't expect them to. Guess what? I feel like it was THEIR JOB TO DO US RIGHT BY OUT BUSINESS. WE DID NOT NEED TO BOOK WITH AMERICAN AIRLINES. I couldn't believe this was how they treat their customers. I found another flight that DID connect us to our destination the next day & asked if they could get me on, a competitor of their business (United), which she complained about but ultimately did. Gave us no money for a hotel. Gave us no money to Uber out of the airport. Gave us not so much as a cup of coffee or even AN APOLOGY for running their business at the expense of people trying to do business with them. Unreal. IF YOU MADE IT THIS FAR, PLEASE LIKE & LEAVE A COMMENT SO THIS REVIEW GOES VIRAL & COMES TO THE TOP OF THEIR BUSINESS REVIEWS ON YELP SO THEY FEEL SOME ACCOUNTABILITY FOR SCREWING COUNTLESS OTHER PEOPLE DAILY LIKE ME & MY FAMILY. This is just how they choose to run their business, preying on their customers like it's our fault for doing business with them. read more

My experience with American Airlines was good until my trip back from visiting a sick friend. I brought a carry on to avoid baggage claim but was told in Dallas that they ran out of room and would be checking my bag. I told her I did not have time on the other end to collect the bag which is why I needed to carry it on. The woman could not have been more condescending and rude. She threw my husbands bag and told us we could not get on the flight if we didn't give up our bags. As it turned out there was room for both of our bags directly over each of our seats. Then took an hour and 15 minutes to collect our bags. Will not be flying American again. Thanks Sasha in Dallas you condescending witch! read more

American Airlines - Space in overhead compartment - Airlines Near Me - Boston, Massachusetts

Gate agents let an incredibly sick woman get on Flight AA2147 on June 30th from Boston to Washington DC. She was coughing and sneezing the whole flight. So far at least 4 people I know have contracted Covid from being on that flight. It was very clear that the lady was sick, so not sure why they let her on the plane. I guess they didn't care if other passengers got infected. read more

Horrible experience as a passenger needing special assistance. No help no matter how many times I asked. This is not the first time with this airlines treatment of disabled people. No wheelchair, not an isle seat, just dismissive. I called AA and no help. Nothing. This is my last time with them. In 2020, I took an American Airlines flight with three legs to it in the wheelchair service was fantastic I'll give it an eight out of 10. And that includes some foreign travel with American. I would know highly recommend American Airlines read more

Rude rude rude. B19 to Phila 10/27/22 5:35pm: male employee at the counter is abusive to people asking questions.. watching person after person walk away shaking their heads..... just terrible customer service. read more

I don't think I have ever hated an Airline, cheers to American Airlines for being the first! My flight was delayed which made me miss my layover flight. My flight was then changed to Iberia, the next night. This caused me to miss a hotel stay and a previously booked flight out to Italy. I spent all night calling the airlines, Expedia, and the new airline to get assistance and was offered an apology. I incurred over $500 in extra fees and they're sorry. read more

I swear I've never flown American without a delay. This time paperwork for a door check? What the heck is that? Here we sit. Per usual. I would have flown Southwest if they had a direct to Logan from Dallas. read more

Scheduled departure time: 7pm EST. Steady stream of delay announcements until 1 AM. Canceled at 117am EST. No weather issues, just American's incompetence and poor customer service. read more

American Airlines - Airlines Near Me - Boston, Massachusetts

Saddest piece of work I've ever seen in my life. I've never met employees with absolutely no sense of care or concern of guests. I saw a man stick his tongue out, dance and laugh at a lady who had a 6 week old baby Be late to her flight and have to purchase a new one. I saw two ladies approach this lady and walk away with no answer to her questions because they didn't want to hear her speak anymore. The Boston Massachusetts Airport is full of the most hateful and miserable staff I have ever endured in my life. I've never written one of these but today I felt I had too. The responses that I have come across and attitude have just been pitiful. I hope I never come through this airline in this airport ever again. TSA Edward Cutter is also a man who should no longer be in a position of customer service or in a position that has any interaction with guests period. Sorry for whoever else has to go through this garbage today. read more

I gave American Airlines locations 5 stars everywhere else. I fly all the time. Here the staff are frustrated and irritable. I got in wrong line for customer assistance. Person was really irritated. It said Customer Assistance and someone was standing there. I walked up and he said nothing but shook his head no. Then lady beside him said i had to wait in line like everyone else. I wasn't trying to cut the line. Both were just rude. I wasn't rude to them. Maybe several people walked up to where it says Customer Assistance before me so they were already mad? I've never been crappy to airline staff and I've never had them act rude to me before. Maybe an East Coast thing or maybe they just don't like their jobs? read more

I need to write a review about a recent experience. I booked a flight through Expedia In march 2023 for a trip in August. I'm a travel nurse so I figured if I have a job I can simply change the flight as I've done in the past. When I booked I'm certain Expedia site stated no cancellations, change fee $200 (which I had no issue with). Come time to change flight as I had a contract, Expedia & I were on the phone an hour trying to find comparable flights when the operator became frustrated & all a sudden I couldn't change dates. I stated I didn't understand & he blamed American. I asked for a supervisor & this was ignored. After a lengthly conversation which led nowhere I called American. The woman was polite, tried to help but explained because the flight was booked with Expedia there wasn't much she could do. I tried Expedia again to no avail, I was very frustrated as an overseas trip is not cheap I decided to write a letter to American Airlines customer service. I explained the situation and that I leaned a valuable lesson to always book direct, saving a few $ isn't worth the risk & frustration. A man named Brian Mars Customer Relations Replied to my (I wrote a long message) message and I have to say I was impressed. Having flown AA more times then I can count, never having an issue it was a pleasant surprise to believe nobody cares only to be shown someone did. Mr. Mars explained the situation, told me he understood & was willing to help me in the future. I just appreciate a person reaching out and not AI or a robot. In 2023 it's rare a company impresses a customer, which is why I have to write this review. Great job and I hope American Airlines rewards Mr. Mars for a job well done! read more

They cancelled my flight and delayed it over a day, so I missed picking up keys for my new apartment and had to book a last minute hotel for an extra night. On top of that, I was on hold for over 2 hours. Pretty inconvenient and expensive, compared to any of their competition, especially the ones that provide lodging if they strand you in a city. read more

AA377. Flight cancelled due to the pilot "reaching the maximum flight hours" for today. Car rental money LOST. Airbnb money LOST. Next flight in 24 hours. No meal/hotel accommodation. "thank you" AA from me and 3 of my friends! read more

Would you PLEASE enforce your new boarding process ???? This is a great idea, but dead on arrival if your gate agents do not send the cheaters away. HQ implementation that sounds good and does bad because your hourly, guest facing staff don't pull it through is a sign of ineffective senior leadership. If you want my Elite vote for best loyalty program, pull up your socks and get your new boarding process cleaned up as you intended. read more

American Airlines - Love the 1974 entertainment on the AA 757....I wonder why Virgin America and Jet Blue CRUSH them in customer satisfaction? - Airlines Near Me - Boston, Massachusetts

I had Cheryl take care off me and all my anything questions and her costumer service was exceptional! Amazing! She should get an employee of the month! I needed to change flights and explore seats options and she looked after me and made sure my rout didn't had delayed flights and that I got the best seat possible. I would recommend American Airlines to anyone. read more

They just are not a good airline overall and the charging outlets don't work. Also, we were delayed for an hour for no reason. I have previously wrote an email to delta explaining my problems but this is worse. They got 2 because Pete got his miles read more

I gave one star since there is not a zero star option. The staff told us that we have to check bags while literally HALF of the overhead cabin was empty. I have a short connection, so once I saw the empty cabins, I immediately turned back to tell the flight attendant that I need my suitcase back. She agreed, guided me to the door, then YELLED at me for stepping down to the bridge to try to locate my suitcase. What did you want me to do then if you guided me to the plane door yourself??? HORRIFIC service. read more

American Airlines - Half empty overhead cabin - Airlines Near Me - Boston, Massachusetts

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Simply the worst. No customer service, blame everything on weather even if sky's are blue Avoid this airline at all costs read more

All I got to say is..at least I was able to bring a personal bag and carry on/ My bags had my snacks...I wasn't going to order plane food during the 6 hr flight. read more

Canceled our flight 2 hours before we headed to airport (at 2 am). Did nothing about trying to accommodate us to get on another flight for the same day. We already had a very short vacation and now it's even shorter. It's very frustrating, I simply wish they had more urgency in trying to accommodate their customers. read more

The agents at check in kept the lines moving fast and were extreamly polite and helpful. The admirals lounge was quiet, comfortable, and had the convenience of a continental breakfast, it was actually well laid out and tasted pretty good. There was several AA agents at check in, the admirals club, and the gates. This made it easy for guest to change their tickets or request stand by. The turn around from deplaning and reboarding was quick. Everything was clean, boarding was quick and yake off was right on time. Attendents were friendly on the flight and actually had genuine smiles. I would definatly fly America again. read more

American Airlines - Photo of boston logan AA Admirals club - Airlines Near Me - Boston, Massachusetts

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American Airlines lines promised a refund because there was an 8 hour long delay. There front tire fell off then the jack to fix it broke then it took to long so they needed another crew. The man at the gate said to go online and get a refund and we were guaranteed to get a refund. I put in for a refund and got declined. Sounds like that guarantee was fraudulent and the company just wants your money with no regard to their promises. DONT USE American Airlines. Company and flights suck read more

Had the overnight from LAX to BOS and the Captain. at the beginning of the whole ride, said "most of you are probably sleeping on this ride, so let me only make one announcement and be done". Makes one announcement, plays safety video, okay. That's fine. Turns off cabin lights, immediately starts putting videos up on the screen for entertainment. The one that made me laugh was "Earphones for purchase $5". Then played movie and had brightness and so couldn't sleep. But that's not on them completely, that's kinda on me. I didn't know it was like that. What happens if you get the window seat. You think sleeping on the window would be easy peasy and be nice right? Nope. You have to lean on your head on a part of the side of the plane that comes toward you, like so random outgrowth. It wasn't just mine, it was the rest of the window seats. Okay, fine plane may have to do that for design. Can you defend why they're so cramped? -_- I'm really glad I was on the window because if I had sat on the middle seat I would not have been able to do anything x_x It's so small in hereeeee. Service was alright, only had it for snacks and services- 1 hour into the flight after everyone was asleep. Thanks guys. Become best friends with the people in your aisle I guess. read more

Back when i was growing up, AA used to fly to a lot of destinations from Boston. They had a major presence in the international market, and even more so when they absorbed TWA in the middle part of the last decade. The last handful of flights I've taken with AA have been to the few places that have remained as destinations from Logan: Los Angeles, JFK, Dallas, Chicago, Washington Reagan (now no more), and St. Louis (also no longer a destination). It's pretty clear that Southwest and Jetblue have eaten away AA's viability with the elimination of destinations. Now the airline is just a shadow of their former self in the nominal portion of Terminal B, with less than 10 gates at its disposal. Sad, really. My last few flights with AA have been mixed. I sat first-class to Chicago, LA, St. Louis, and Washington-Reagan a few years back and the food reminded me of economy class during the 90's. You know, those tasteless omelets, dry and rubbery pancakes...those are now in first-class instead. I had the WORST brie cheese ever on the way to St. Louis. I've heard the food choices are much better lately. Yeah, the service is somewhat better with first-class, there's faster security, seats nicer, not having to pay for luggage is a good touch, and the legroom is clutch, but all of that doesn't justify the price. Flying first-class international is a different story, but I wouldn't do it domestic. Economy class has been meh, as I more recently flew that to Dallas and Vegas. The quality is just about the same as United. Once again, Jetblue and Virgin provide better traveling experiences. As most have indicated, the AA planes are old and ugly as sin, especially when you compare them to Jetblue or Virgin America. read more

Booooo they didn't let me walk in with my carry-on...the girl was like, the limit is 22in and I was like, that's great but my suitcase is 21in =T But nopes, had to check it in. Then an hour before boarding time, I saw all these people with luggage bigger than what I had...not fair D= Rude rude and didn't listen...bah! Should've just flown JetBlue =T read more

If you are taller than average- scratch that- if you are average- no, if you are SMALLER than average, you will STILL be cramped in these seats. My husband and I are both much taller than average (6'6 and 6' respectively), and we plain DON'T FIT. It's s joke sitting on an AA plane. At least Alaska or Southwest, while not roomy, allow us to actually fit in the seats with our legs NOT in the isle. Fed up with the tiny seats and crappy service, we splurged our credit card miles and I got a first class ticket back home. I got to the airport early to enjoy the first class lounge, only to be told you have to be a member to get in. So why pay the ridiculous rates for first class if you don't even get to enjoy the lounge?? I guess they expect you to pay out the ass for a ticket merely so you can fit in your seat. No thanks, I'll stick with airlines with nicer staff and more realistic sized seats. read more

Review Update: I recently flew on American Airlines' BOS to LHR route Economy class for the first time. I booked my ticket about two months in advance, and I got a fairly decent deal. The plane I flew on is a Boeing 767, which is a fairly big plane. My flight left in the evening, so I would arrive at LHR early in the morning. When I sat down, I was a little surprised that none of the passengers on this flight would have a personal TV screen to watch movies, look at a map to see where you are and the time of arrival, and other in-flight entertainment options. All the overseas flights that I have been on usually have this as a standard on Economy class. I guess this is understandable because I am flying in a Boeing 767. Also, the flight from BOS to LHR was about 6-7 hours, unlike a flight from EWR to HKG, which is about 15-16 hours and those flights are usually flown on much larger aircraft than a Boeing 767. As for comfort, it was fairly difficult to get some sleep on the airplane. Although I was given a comfortable pillow, the seats did not feel soft enough. Also, the flight encountered a fair amount of turbulence. The turbulence was so violent, I actually could see the seats vibrate, and cabin walls shaking. I think I barely got 2 1/2 hours of sleep. There were two meals included on this flight, dinner and a light breakfast. For dinner, I had the choice between chicken or beef. I chose beef. The dinner consisted of stewed beef, with mashed potatoes and vegetables in a small container, salad, a bread roll, some crackers, a brownie, and a small bottle of water. The beef was okay, it tasted bland, and it was a little rough to chew, causing pieces of the beef to get stuck in my teeth. The mashed potatoes were decent, while the vegetables obviously tasted like they came out of a can. Salad was fairly fresh though, and it was okay. The bread was not good. It was very rough to chew, and it was still cold. I secretly put away the water, crackers and brownie in my baggage in case I needed a snack later on. The light breakfast consisted of a croissant and a small cup of orange juice. The croissant was warm and tasty but too buttery, so I needed a moist towelette to get rid of the grease on my hands. Service throughout the entire flight was okay, nothing remarkable. Overall, this was not a great flight, but not a terrible one. I think what American Airlines needs to improve on for this flight is food quality, comfort, and possibly in-flight entertainment options. My 3-Star rating still stands, but I'll probably still turn to American Airlines for decent deals from BOS to LHR. read more

American Airlines - Beef dinner served on the BOS-LHR route - Airlines Near Me - Boston, Massachusetts

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I have a challenge to the corporate staff of American Airlines to make up for one of the worst days of my life. Two staff members absolutely ruined my anniversary with my girlfriend and if they are not fired I will NEVER fly American Airlines again (which I do frequently) The lady assaulted my girlfriend Called us names and cussed us out Then they belittled us and followed us around still harassing us I was embarrassed as a fellow business owner that their would be employees like this of such low morals The flight was around 3PM to DFW international airport. The first individual was a short African American male. I believe he was a supervisor The other was one of the ladies at the front who screamed at us and said our anniversary doesn't matter all over a checked bag. To make matters worse security through out my anniversary present and when we went back to get it they said their was nothing they could do. I want them fired and if I could I would have them jailed for the way they broke my poor girlfriends heart I would in a second without hesitation If you do not want to lose a customer a paying customer that is a frequent flyer, American Airlines please do something about this now... I've taken over 100 flights both domestic and international without EVER having any problems Rudest staff of any airport in the world with several bad employees that make a great company look terrible read more

The agents here were amazing. Especially this one man who's patience was really tested and he was a pro through and through. There was a woman with a little boy. He was literally in a harness, and he was having one of those tantrums where he was writhing on the floor sreeching until his face was purple and a number of us suddenly turned and said something to the woman at one time. The woman then grabs the harness and yanks the boy up and he screams more and more. This goes on for about 10 minutes. The ticket agent walked to over her and told her that if she can not control her child she would not be able to get on their flight. She got really angry, and started yelling at him and shoving the kid (who now that he was in his mom's arms had stopped screaming) in the agents face and hurled obscenities at him like on that show airlines or whatever its called. The agent remained so calm and cool. He never raised his voice, never allowed a hurled insult to shake him. He went back to work and shortly there after called my name and I boarded. He put me up in 1st class AGAIN! The flight was another story of total comedy all together. It would suffice to say that the girl from the movie "The New World" who played Pocahontas (sp?) sat across the aisle from us and she was acting totally nuts, buzzing the flight attendants every 5 seconds, locking the pilots out of the bathroom, hiding under a blanket..it was weird. The flight attendants also thought she was nuts. As well as the air marshalls who sat infront of her. The man and woman sitting 2 seats up from me got on separately, but more than likely got a room together once we landed, they drank every drop of champagne on the plane and they were hammered. The flight attendants were laughing. They couldn't stop pouring wine in my glass. I think they were trying to get us all drunk. By the end we all agreed that was indeed a longer than usual flight timing in at 7.5 hours. We had a headwind. Thank Gods that there was entertainment all the way. But best of all, I am finally home and as happy to be here as I was to be gone. Mission accomplished. read more

American Airlines - Airlines Near Me - Boston, Massachusetts

It's not my favorite airline (I love JetBlue). But they are prompt with boarding. My 6+ hour flight was limited to one beverage service and no free snacks. They had a number of snacks and items for purchase. (Welcome to the new age of flying) My flight did arrive 30 minutes early. That was a plus considering it was the holidays (New Years Day) and other flights around the country were cancelled/delayed. It's ok. Nothing fabulous but it beats the super-discount options. HINT: Bring your own snacks. read more

This is the only airline that I fly. The delays lately have been ridiculous. I missed 2 days of travel activities, due to delays both coming and going. It's a shame when the pilot tells you to tweet your disappointment! Prices keep going up but the quality of service keeps going down. Get it together AA! read more