Still don't have of seating assignment and my flights twenty minutes away, so disappointed...

An absolutely horrible experience! My father was supposed to fly from MSP to SEA via Phoenix today at 1030am. After keeping the plane of the tarmac for OVER 2 HOURS, they allowed passengers to leave the plane to stretch. It is currently 815pm in Minneapolis and he has yet to leave the airport. AA has done nothing to accommodate this issue and continues to bump his flight. Unacceptable! They have booked a new flight with 30 fewer seats leaving some passengers stranded. The airline has been very unprofessional and the customer service has been horrendous! I will be avoiding American Airlines at all costs. read more

The flight was canceled without inform or even 1 penny.several passengers had to be do sth to surviver in 2 nights to wait for next flight.Sham on them. read more

American Airlines Did a Bad job this flight from Minneapolis-Philadelphia-Madrid The First Flight was Quite nice with the Go goin Free movies on the Two hour flights. When We Boarded the plane EARLY the Plane was OLD And not property cleaned. The Airplane An A330 was an Old US Airways plane which they just paint over it and Leave everything the same. The Inflight entertainment systems broke twice and staff did not give a crap about us, I asked multiple times as they stated they where *Busy* When meal service was done 40 minutes ago, We Where ignored for THREE HOURS !, The Food did not look Appetizing to eat and its was the classic Chicken or Pasta meal. We arrived An hour Early and that was Quite nice. I DO NOT RECOMEND IN ANYWAY THE Philadelphia-Madrid ROUGHT -Nicolas Servian read more

Had a scheduled International flight that was 2 months away and needed to cancel. American Airlines would not cancel nor refund at my request. I was told that there would be a pentalty of $150 to $300 to cancel. American Airlines would not even honor their own written policy. I am now out $849 US dollars. Nice company - NOT! read more

I was helped by an amazing gate agent at E15 yesterday (8/16) in Minneapolis. My flight to Dallas kept being delayed and a lot of people were scared that they were going to miss their connections. One by one she meticulously and calmly worked each problem including mine. Still didn't make it to my destination that day but I'm a huge fan of a company that fosters this kind of dedication. read more

Worst flying experience ever. Bunch of worthless employees who really don't care about the people they service. They held a plane up for an hour because they didn't have enough food for the first place passengers. Understand people have to eat, but why hold 200 people for 10 people. Wouldn't let me get off the plane. I hope at least someone from this location does in a plane crash. read more

Don't ever fly this airline. I beg. Customer service/customer relations will screw you over. I was sold a ticket that shouldn't have been sold- the St. George, Utah airport was closed far beyond booking my ticket, but yet they sold me a ticket anyways. When I got to my gate that was allegedly boarding a plane to St. George, I found out my flight was cancelled. This was regardless that everything I saw -- including text updates -- that told me my cancelled flight was ON TIME let alone cancelled!!! When i reached the customer agent in the Phoenix airport she told me I could take a flight to Vegas and they'd reimburse me for the costs for the bus i would have to take to St. George. When i reached customer service/relations they told me they couldn't refund me- regardless of the fact their agent PROMISED me they would. I'm very upset i wasted my money on that airline. Regardless of the warnings I received from friends/family who have also chose that airline and have been beyond disappointed, I chose to ignore them and I significantly regret that. PLEASE FLY ANOTHER AIRLINE IT CANT BE WORSE THAN AMERICAN!!!! You'd be better off flying Spirit Airlines, and that's really saying something. read more

Worst experience I've ever had with an airline. (Flight AA4502, from DCA to MSP) They first off delayed the flight then changed the gate assignment 4 times, having to exit one terminal and security and reenter another and go through a different security checkpoint. When I arrived at the designated gate, I asked the ladies at the desk if I was in the correct area, they were so rude and short with me. I asked "am I at the right gate? They have switched the gate many times?" She replied with, "this is gate 44 right? And pointed her finger above her. I said "yeah" she says, "then you're obviously here." After boarding the plane, the flight attendant referred to American Airlines as American EAGLE many times. They flight was bumpy and jerking throughout the whole time. When we arrived the flight attendant was so quiet talking over head we couldn't hear her. They told us the wrong time, wrong gate arrival and wrong baggage claim. All around a horrible experience and would NOT recommend American airlines. read more

This is without a doubt the worst airline customer service on the planet. The level of incompetence is truly breathtaking. I have flown almost 2 Million miles on them so I know what I am talking about. They are unable to get my son a boarding pass via mobile app despite numerous attempts to do so. This happens every time not just once. They make him check in at the airport in Charlotte. He is a college student and has to leave class early to get to the airport. And this airline can't figure a way to get him a boarding pass via mobile app. Never mind that the ticket cost double the normal rate as a result of the Charlotte monopoly that they have. I have flown over 5 million miles in my career on all airlines. American is the worst. When I call American to try to straighten something out I am often left speechless. I don't blame the people on the phone, I blame the bureaucrats at AA that seem to spend every waking hour trying to make things more complicated for their customers. Want peace of mind? Fly any other airline than American. read more

I refuse to use American Airlines ever again after what ordeal I had to go through. I had booked a trip on Expedia to go to Aruba for my honeymoon in September 18'. We were never informed when we booked our trip that Aruba was infected with Zika virus. We are trying to get pregnant and are no longer able to travel to this country. We spoke with Expedia, who at first mentioned that we needed to speak with American Airlines because they were going to charge us $200 per person as a cancellation fee for the flights. I called AA and they told me that everything has to go through Expedia. They have nothing to do with that $200 charge. Long story short, I went through Expedia, they promised me that all I needed to do was send in a doctors note, which I did, and I just received an email today stating that our request was denied. I am tired of being lied to and clearly $400 is worth losing a customer forever for American Airlines. And don't worry, I will be sure to let all of my friends know and ensure no one else books flights with them again. read more

Bought first class ticket on us airways. They had me on aa flights. First leg was coach section second leg was first. Asked them to make the change so that I was flying first the entire way like I purchased. Said they couldn't without charging me a change fee. After an hour of arguing I agreed to pay the change fee to just get my flight. Then after all that they said they were able to change it without a change fee. Then when I showed up at the airport to check in I went to the priority lane and the lady said I had coach class but was sitting in first so I wasn't allowed to be in priority lane and then she wanted to charge me bag fees. These two airlines and their merger are Prob the worst synergy I've ever experienced. Neither know how to communicate with each other and blame all faults on the other. read more

My sister is trying to get to Cali with US Airways. Its been 2 and a half days and nothing. There flight got delayed 4 times, then they got their lawet to get them to go on a different airline which they did. But they book a different flight then what they said. Now they red flaged my sister and wont talk to her because she tried to change flights. She got 5 days of all year and she choose to see me and my new born baby. Now she will see her for a day if she gets on a flight. They wont even give a refund. We and my whole family will not fly american or us airways ever. read more

Awful experience on my trip to and from Minneapolis with this airline. The service people were great and super friendly but the airline itself is seriously lacking. If I could give it zero stars I would. My first and last time traveling with this company. My flight to Minneapolis was 4 hours late due to maintenance issues and now my flight back is 2 hours late because of maintenance issues. Do they look at there planes at all before they are ready to take off? Another serious issue I have is how they handle baggage. I only carry a carry-on for the specific reason of not having to wait for my bags. Got up to the plane and they had to put my carry-on underneath. And unlike other airlines who will bring those bags back up to the gate so you can pick it up on your way off the plane, they put them with the other bags and make you pick them up at the carousel. I highly recommend spending a little bit extra to use another airline. Back to delta for me. read more

I hope you like sitting on the Tarmac for hours on end. Delayed flights are the norm so if you budgeted 5 hours for your trip double it because they do not care about customer service. Fly Delta read more

So here I go again. Last week I wrote a review regarding how poor the maintenence is on American planes. Well today, to rub additional salt in the wound I traveled American once again. A 5AM flight out of Boston and at 2:07 AM I get a message my flight was cancelled. At 2:27 I get a message my flight was back on the board, at 2:28 I get a message my flight was delayed 90 minutes. WTF!!! Go Jet Blue read more

Giving new meaning to great customer service; I got a call from American Airlines today, they found a camera under the seat my son had occupied on a flight today and were looking to locate its owner. read more

We had a pretty unfortunate interaction with American recently out of MSP. My wife and I were flying together and the gate agents decided to fly off the handle that I was carrying one of her bags (we had two personal items and two carry-ons between us and went through the line one after the other). After explaining that my wife had hurt her shoulder (which was why I had her backpack), we were told we should check the bag or not fly with American. After my wife grabbed the backpack and we walked down the jetway, one of the two gate agents followed us to threaten us with a fine if I took her bag back. The flight and flight attendants were fine, but the gate agents really soured our experience. I doubt we use them again read more

Flew AA to Seoul and back. They left late both times and trashed my suitcase on the way back (brand-new suitcase). Their online customer service was not helpful. I wrote them and sent photos and, amazingly, they didn't respond at all. I mean, have they just given up on customer service? I'll avoid them in the future. read more

If you want to fly with an airline that puts their money where their mouth is fly with American Airlines. My husband is deployed and was able to get a longer leave to come home for the holidays that originally anticipated. We purchased the tickets a month in advance and he was supposed to fly out the next morning. We called American Airlines and they switched his flight and no cost to us (this was not small cost) for a couple days later and even refunded the difference between the two tickets. They had no obligation to do that and I can't even express how grateful our kids and myself are for the extra time that we are able to spend with him knowing it will be another six months at least before we are all able to be together again. American Airlines, that is a gift that you gave us that we will never forget- this year for Thanksgiving from our family to yours we are grateful for you. Thank you for supporting our military members and their families, what a great company. read more

We had a horrific experience with American Airlines. They certainly are the epitome of American greed and lack of care. We arrived at MSP a couple hours before our flight knowing lines can be long, but we had no idea that we would be herded thru 3 lines like cattle. The worst part is that the airline is forcing everyone to do self check-in at kiosks. The kiosk is not user friendly not in multiple languages. We empathize with the young European travelers we met who were also struggling to check-in. They supposedly provide 4+ employees to help customers, but only one could be found and they had over 50 people who were trying to check-in. The machines wouldn't print out bag tags, took multiple swipes to accept credit cards and each new page looked like the previous, so you weren't sure if it registered or not. WE GOT NOTHING OF VALUE FOR OUR MONEY! There wasn't any service! We were just part of the herd they were pushing thru. The only thing we got for our money was that we got from point A to point B alive. We also had to pay for the 1 small bag that we both checked. Then during the flights, we were solicited by American Airlines to join their credit card / frequent flier program. We didn't see anyone accept an application. The problem here isn't about the progress of technology, it is about the indifference and greed the airline has towards it's customers. The airline hasn't lowered it's ticket prices since they are trying to eliminate human jobs. They charge for everything and expect their customers to be quiet and satisfied. Their quality of service is extremely poor. Not for lack of effort on the part of their human employees, they just need to staff more. We are completely disgusted with American Airlines and ashamed that we as American citizens had to apologize to the European travelers in line with us as the shameful quality of service from a company that bears the name of our country. Jobs aren't just being sent overseas, they are being eliminated with machines that don't always work, are impersonal, and we do the work that we are paying for ourselves and don't get anything for it, except the knowing that we are fattening the wallets of American Airlines executives. We are ashamed and disgusted that a company that bears the name of our great nation has willingly lowered it's standards such that they are thought of as cheap / discount / economy by Americans and foreigners alike. read more