I found this company from a Google Search which took me to Yelp and the 6 reviews that are all 5 star. YA RIGHT! There was nothing 5 star about my conversations with him or the service I received. I placed the call in the morning, the VM I got was a girls voice and it just said leave a message. I was uncertain if I was even calling this business. It seemed a little sketchy but I left a message anyway. Tony called back in 5 minutes. I told him that I was looking for someone to go to my rental in Modesto and check out the unit. The fan outside was turning, but no cool air was coming out. I figured it may just need freon. Probably a simple job for him, but of course he was still going to get the $59 trip charge and the amount of the freon, and that might not have even been the problem. I told him I found him on Yelp. He told me he only had 3 calls for today and informed me he would call my tenant the same day and go out to the property by 6pm. I was hoping for an earlier appt but decided to give him the ok. He told me he doesn't use computers (in this day and age?), and said, "It is only me, myself, Jesus and this 4G phone" and that I would need to text him my name, my tenants name and address and phone # to call and set up appt. I even texted a little reminder info of what we spoke about, while it was fresh in his head and texted that my tenant is expecting his call. Within 2 minutes of my text, he sent me a text back asking "Who Is This?".... Right there I should have known, that I was dealing with an incompetent moron, but at this point he already had my tenants name and address. So I texted back yet again, who I was and that we just spoke 5 minutes ago on the phone. He texted back "Oh Ya, LOL". Seriously, what did I get myself into? I go on with my day, never hearing from him until 4:45pm, when I noticed a missed call on my cell from 4:15pm. I'm thinking "Great, I hope he wasn't calling from the property needing to talk to me or get my ok on moving forward with a part or cost etc." I call him back, and immediately, he says "Oh hi, I was calling because I had an opening, but now I filled it cause I didn't hear from you." I asked him, " What do you mean you filled it?" He stated the same thing again. I said, "I'm confused.... Did you call my tenant yet?"
He said, "No, cause I didn't get your approval." I said to him, "You had my approval when I called this morning and set the appt, and you told me to text you the info and you would call her today. You even mentioned to me that you only had 3 calls and you would go there by 6pm." He raised his voice to me and yells "Do you know how many people I talk to in the day, you expect me to remember everything that is said?" Now I am dumbfounded!!!! I say to him,"At the point I called you, you said you only had 3 calls, I talked to you for 5 minutes on the phone, and within 1 minute I texted you all the inofrmation. How would you not remember our conversation? And why wouldn't you have called my tenant sometime today to get it scheduled, when you had her info?" He yells back "It's not my fault, You can't be mad at me, I didn't do anything wrong!" I said "You know what forget it, I will find someone else to help me!"
Let this be a warning to all you new people looking for an AC/heating guy in the Modesto area. I advise you not to use this guy. He is unprofessional, and rude, and couldn't even handle the job of setting up an appt, so how is he supposed to tackle the job itself? And he went off the deep end yelling at his customer. He made me wait over 5 hrs to hear back from him, and never even called my tenant to set something up. I still don't get it.... I'm sure the 5 star reviews are all family and friends...since there are only 6 of them. This guy is a joke. read more