When my air conditioning at my house in Cary stopped cooling the house this summer, I actually…read morestarted by calling another company. The other company's estimate came back a little high, so when my friend told me about Triangle Repair Group, I decided to check them out. And I'm so glad I did! I used their website to request an appointment, and their customer service representative, Alex, called me soon after to schedule a technician to see what was going on. The tech, Paul, quickly identified that the issue with my 2.5-ton Rheem package unit was a leaking evaporator coil. He showed me the problem (you could hear it audibly hissing!) and asked if he could follow up that afternoon with a quote to replace the coil. Paul was friendly and helpful and explained things at an appropriate pace. Alex sent me a quote later that day. I was surprised when the cost came back significantly lower than the other company: turns out the part was covered under warranty! I was pretty happy they found that out. Since I had to go out of town, and the HVAC was located entirely outside the house, I asked if I could schedule the repair for while I was gone. Sure enough, Paul was able to get the job done a couple days later. I came back to a comfortably cooled house. Because I'm "that guy," I decided to open up the HVAC to check out Paul's work. A+, super workmanship, clean job! I think and hope we'll be able to get many more years out of this system. I was very pleased with TRG, Paul, and Alex, and I look forward to using them again when I need repairs or a new system... though, obviously, I hope I don't need either anytime soon.

5/10/2023, 7:54 AM Not a scam. But I'm sure it was under the…read morename of the person who hired him 2 months before I bought the house. (Stephanie) When I reached out to him he was extremely rude. As if to say and what do you want me to do!!! I would never recommend this company to anyone. So Lynn I'm sorry that you and the company didn't get it correct!!

I have nothing but praise for Justin and his company. We needed an AC repair and felt we were…read moregetting fleeced by our existing HVAC company. He provided quick, friendly, and transparent pricing and service. He's earned our ongoing business with his honesty and service. I'd highly recommend him as an alternative to more corporate focused HVAC companies.

Thank you so much to Cole and Aiden for their thorough work. I was happy to learn more about my…read morehome during their visit. Great prices and very responsive team. I 100% recommend Air Quality Concepts and I will be using their services in the future.

I was nervous about finding the right person to do this job because we have had bad experiences in…read morethe past and we have four children. Air quality is important to us. Charles, the owner, was recommended to me by our HVAC guy Tri South Mechanical, who are exceptional, and I was pretty confident these would be the right guys. I was told they are the best in the business. Charles got back to me right away. He gave me a super great deal, which included several services at a great price. When he explained their approach and what they do, I liked them best as compared to other companies. Some just use high pressure and no brush to clean out the ducts, for example. His guys were a tad bit early which is preferred to being late, and they called to let me know. They were very thorough, answered all of our questions, added bonus is that they were kind and in good spirits. They took the time to show me faulty boot connections in all of the lines in our entire upstairs. They let us know it would be in our best interest to fix bc air was escaping and unfiltered air was getting through. I asked them to clean my dryer vent out on the spot. He let me know that on the outside it looked new and may not need cleaning, but that the actual line may be old so he'd clean it just in case. If nothing came out he wouldn't charge me, and if it ended up being bad it would be a good thing he cleaned it. Well of course it was bad and it WAS a very good thing he cleaned it out... he ended up not charging me. I appreciate the honesty and the gesture! I gained some wisdom to help me take care of our system, which I always appreciate. They are definitely our go to guys and I will be recommending them to everyone.

I've had multiple experiences with this company over the last 4+ years. It started off well, until…read morethe problems started adding up. A whole new HVAC unit was installed in my attic by this company, they stepped off the rafters and put a hole in my ceiling. Okay, no big deal, but they fought us and tried to blame us for the hole. They ended up fixing it- thanks. Issue after issue with this NEW system. Replaced the mother board, flushed the system multiple times ($$$!!!) and nothing fixed it. Got a new company out- and they quickly assessed the problem- the thermostat wasn't talking to the system, so a $200 fix and the system is working. Next issue a bit later, the system stops working again. Come to find out there was never a secondary drain shut off installed, a new drip pan was not installed, it was caulked where there were cracks!! So as it filled with water, water leaked down two stories to the main floor and we have water issues on the main floor. They also didnt install the only PVC drain properly. They propped it up so it was higher than the lowest point so water would never drain out of it anyways. ABS has royally screwed us over. I will never work with them again. I highly recommend you think twice before you do, as well.

This is the worst company to go if you are looking for honesty and customer service. Adam has…read moreconsistently lied to us. What kind of business owner leaves the country for over a month without someone covering for them??? We made the mistake of referring him multiple times to friends and family. You would think that he would definitely take care of us, but it's the opposite. We have caught him in multiple lies. We purchased a whole new unit approximately 4 months ago. This summer the unit broke down and we were out of air conditioner in 90 degrees weather for 2 weeks. We had to move out during this time due to the extreme heat. Now this month it's broken down again and we don't have any air conditioning or heat for the last 5 days. We made the mistake of buying a service contract with Adam which is worthless. Don't let this happen to you. Run!! I will be filing a compliant with the licensing board.

I called in to Tower Heating & Air to get some information about my newly installed BOSCH HVAC…read morewhich was actually completed by another company. I was hoping to get just a couple minutes at most of someone's time to ask a few questions about the unit, but I was pleasantly surprised when Reggie, the service manager took upwards of an hour going over not just my system, but my ductwork and layout of my home in hopes of providing me maximum efficiency. I remind you, that I did not buy the equipment or have the install done by Tower Heating and Air, as I live about an hour away, but Reggie still took the time out of his incredibly busy morning to help me out. It is hard to find customer service like this these days, but Tower Heating & Air provides just that. They have gained a customer in me moving forward, as I will be contacting them about a new water heater in the very near future. Thank you again to Reggie and his team for going above and beyond for my family. -Travis

Tower Heating and Air has been maintaining my heating/cooling systems for 29 years since they were…read moreinstalled. I recently called them to check on my gas fireplaces - Jeff C. came through! I needed the seasonal maintenance to get it working, he worked around my schedule and got it done! This is a great company for peace of mind, and great service for maintaining my house systems!

My 3 yr old system had a coolant leak. It was installed by carolina comfort air, who said I needed…read morea coil replacement. And the cost would be about $2300, WITH warranty. Cliff Parrish Heating and Cooling was recommended, and they found the problem to be the seal on coil cap, and cost would actually be about $500. BIG DIFFERENCE!! I highly recommend this company!

We called Cliff with concerns about our heater. He sent two guys out and they quickly assessed that…read morewe needed a new capacitor and replaced it for us. They were professional, friendly, honest and knowledgeable. The whole process didn't take very long and was a good experience. Trust Cliff and his crew to take care of your heating and cooling needs; they're great guys and we would definitely call them again.

We had him install the HVAC in our new renovation project, It came out exceptionally well, even the…read moreinspector and contractors asked who we used because they were impressed with the quality and professional look of all the work you did, and now that we are using the new space it's the most peaceful and comfortable place in our home. Thank you so much!

Reliable, hardworking, honest guys who willingly spent extra time answering our questions and…read moreproviding their professional opinion. Their maintenance plan is a great deal for the service they provide and they also cleaned our dryer vent. Will definitely use them again and recommend them to others!

I've called on All Time Comfort for my personal house and have also referred him to several friends…read moreand clients. Tom has always responded promptly and has always explained what's going on. I highly suggest him for your all of your HVAC needs. He's reliable and honest.