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    American Crating

    5.0 (1 review)

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    9 years ago

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    FedEx Ship Center - The garage in the back alley is not the front door

    FedEx Ship Center

    (156 reviews)

    This is by far the worst FedEx location I've ever visited. While customers were waiting in line,…read moretwo employees were busy arguing with each other instead of doing their jobs. To make it worse, one employee (a black woman) actually yelled at a customer to wait while they handled their own issue. Completely unacceptable and unprofessional. When it was finally my turn, I brought in a return with a QR code that clearly states FedEx will print the label, pack, and ship the item. I was flat-out refused and told they "don't pack" because they don't want to be blamed if something is missing. That's not only lazy--it's incorrect. I contacted the company that issued the QR code (Lululemon), and they confirmed FedEx is contracted to provide exactly this service. So either the staff doesn't know their own job responsibilities or they simply don't care. This location is disorganized, unprofessional, and clearly poorly managed. If you have any other option, avoid this place entirely. I will not be coming back, and I won't be using FedEx again if I have a choice.

    Absolutely would not use Fed Ex. They do not follow delivery instructions. I provided a gate code…read more Did they use it? Nope. Just took a picture of the key pad. Did they use one of the other gates without codes? Nope. Later I got an update saying it will be delivered next day. I called the number that was redirected out of the country. They told me due to privacy reasons I can only provide code verbally when driver arrives. Well when the driver returns the same thing will happen. The gate code is still needed. FedEx is the only delivery carrier I have had trouble with.

    American Crating - shipping_centers - Updated July 2026

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