I went to CVS to return a UPS parcel and explained that I had run out of ink and they said, no…read moreproblem. I can print it for you. after waiting for approximately 10 minutes, a employee came over and helped me and it wouldn't print. she explained that i I would have to pay for the Print job, which was under a dollar, so I said that that's fine. After not being able to print the label, she said I think I can do it, but it's gonna cost you three dollars. I said no thank you I'm not gonna pay three dollars for a return item that is paid for by the company through UPS. So, I tried myself for another 15 minutes because something was more important to do. Finally a LEAD cashier or manager came up and basically with an attitude told me that the printer doesn't work. I asked her why hadn't trained or told the person up there to let customer's know that it wasn't working. With an attitude in her voice, she told me, "you can go to Walgreens."

I came in with my daughter who had purchased a pair a Bluetooth ear pods at a CVS in a nearby town…read more2 days prior. She lost the receipt,but had used my CVS card # at the purchase. The ear pods were not what she had expected so she wanted to return them for the money she paid. We asked the cashier if she would be able to look up the purchase through our CVS card #, she said she didn't know, she would have to call a manager. We waited an additional 5 or 6 minutes, no manager showed. She says to us... "He must be upstairs" as if we should just give up. She didn't even try to call him down again. We left because she really had an "I don't want to help you with this problem" attitude. I have been in customer service for more than 30 years. That is not how deal with customers.

Phone number on website does not work so unable to get any info on availability of drug at this…read morelocation.

Island Pharmacy has one of the most effective anti-itch lotions we've ever found…read more BUT... Does anyone know if it has re-opened after Hurricane Ian? I haven't found a website and there's no answer on the phone...

This is a convenient pharmacy for residents and tourists visiting the island…read more They have the standard CVS inventory and also lots of beach and touristy items and clothing. We did make a purchase during one of our two visits here.

You wouldn't necessarily know this was a CVS except for the sign out front. The building is…read moredecorated with painted palm trees and beachy scenes. We were looking for a specific type of night light for the hotel room, which they didn't have. It's large inside with a little bit of everything. However, they had beach coverups in a pattern that I'd been looking for forever. I got excited and went through all their hanging stock. I even asked the cashier if they had any more clothing in the back room. Sadly all this particular merchandise was already on display. And the pattern I wanted? Not in my size. Quel dominage! Good to know there's a CVS here on island now, however.

Had an urgent need to fill a script After a visit to an urgent care clinic. Went to the pharmacy at…read more6:30 PM, the tech said they couldn't fill it that day. She suggested trying another Walgreens. Went to the Publix pharmacy across the street. Only the pharmacist was there. I told him it was critical and he filled the prescription in 20 minutes. Will send my prescriptions to Publix in the future. No more dealing with the rude staff at Walgreens. Very disappointed

The lady helping me today at the pharmacy drive through was very polite and helpful. I received my…read moreprescription and was in and out of the drive through very quickly. Thank you!!!

Dear corporate CVS I just had the worst customer service by your manager. I didn't catch his name…read morebut he has a big beard,mustache, and glasses. I bought some makeup yesterday with coupons and I needed to exchange the color. He would only give me what I paid and then asked me to pay full price for the same item. He said no it's a different sku. No kidding Sherlock but it's the same item!

They're far better than Walgreens! Especially in regards to the pharmacy. I'm able to get my…read moreprescription very easily each month without a problem.

The Pharmacy at 1100 N. Collier is terribly UNDERSTAFFED. I have lived in Marco Island for 11 years…read moreand have watched their service decline steadily over the past 2 years. During peak season, service was poor but now that everyone gone for the summer, there is still no change in their service level. Senior management should take a cloose look at this location. I am considering moving all of my business to CVS or the big Publix.

The pharmacy is completely useless. Every person that works at the pharmacy is hateful, incompetent…read moreand rude. If you ever have a problem and try to call them, you'll be on hold for 30 minutes before someone answers you, puts you back on hold and never picks up again. 100% switching to CVS like everyone else.

Why in the world would a pharmacy that potentially handle older people and those that may be…read morecontagious with a virus, have their customers use a touchscreen at the register to get their prescription filled and charged???? I've never seen anyone disinfect the touchscreens! Older patients have a problem with using the touchscreen. Come on!!! Do better CVS

After receiving a coupon from SingleCare for the shingles vaccine I went onto the CVS web site to…read moreschedule the vaccine. I originally called the CVS at Collier & 41 - Zip Code 34114, to confirm that my SingleCare coupon for the shingles vaccine was valid. The woman at that CVS pharmacy was so rude. I gave her all of the #'s on the coupon card and she said she needed some # that did not exist. So I called SingleCare and they confirmed my coupon for the shingles vaccine to be redeemed at CVS. I tried to call this CVS back repeatedly and they would not answer the telephone. So I now canceled that CVS vaccine appointment and rescheduled for CVS on Marco Island. I arrived on time & showed the lady at the pharmacy the SingleCare coupon for CVS. She appeared to be typing in all of the #s and then told me that "SingleCare rejected the coupon, and that I should call them." So when I arrived home I called them. I was told that CVS never entered he coupon, and that if it was rejected it would have shown up on my account as rejected. So I started this process all over again & I got a SingleCare shingles vaccine coupon to redeem at Walmart. I went to Walmart his morning and had exceptional service and received my shingles vaccine successfully! I am never ever going back to CVS.

Warm and friendly staff and great service always!! Never much of a wait and always kind and…read morehelpful!

Great personal service. Very helpful. Mails my scripts North in the summer. Much better than…read moreWalgreens.