I have been in and out of several skilled nursing facilities and assisted living situations. And…read morethis place is awesome, the p t staff is incredible each one in their own way , show that they truly care of your rehabilitation and progress! The meals are good. The staff is very friendly and accommodating. The facility is beautiful and clean.\n I can't speak more highly of this facility.! If you are looking for rehabilitation for your loved one, look no further.This is the place that you should be!!!

I was in the rehab hospital following a traffic collision. When I arrived, I was lying flat on my…read moreback and wearing diapers. Just take a look at the difference 2 weeks later! Kyle, on my left, was a chill and lay back PTA. His manner of getting me to do things was gentle. Cody, on my right, was my OT. His manner was more matter of fact, we're going to get this done. It is interesting that with such different ways of dealing with the patients, they were both so successful in my improvement. I am forever in their debt. My life has changed and they are a contributing factor. The facility is filled with people who truly care about the patients. From the housekeeping staff to the MDs. They are all top notch. With that said, don't look to them for pity when you want to quit, they will help you to get your focus back on the goal of safely going home. Thank you to all of those who helped me along the way. I wear my decorated brace with all of you in mind.

Visited my uncle and upon arriving wasn't able to enter parking lot. Unsure so street parking it…read moreis. Gate entry is locked & you can only enter if they buzz or let you in. The front office can view you from where they are. You must call from your mobile phone since the gate button doesn't work. Sign says call, they literally mean by phone. Walk in & it's bustling with people whom reside there & staff. Some residents whom don't even know me literally verbally said they want to go home. My uncle with many others were in a hall having lunch. My uncle hasn't seen me in years & although battling with some dementia. He always knows my voice & once I removed my eyeglass shades he lit up. He even said seeing me made his day. He says he awakes confused & discombobulated unsure of why he's there. The some staff were nice & even helpful when I was looking for my uncle room, before I was told he was in the lunch hall. I inquired what the constant beeping noise was going on from nurse station to nurse station & was informed by some residents it was an alarm & they were lined up outside their rooms and told they couldn't go in their rooms unsure why. Asked two staff members one said the noise is communicating with each station? The other staff member advised it's from when the button is pushed by the residents in their room. That noise consistently going off will make you want to leave. I mean for 2hrs I was there not a bit of peace. Smh I commend good nursing staff. Some spoke to my uncle, he likes the attention. He has always been a ham. Good to see him smiling. Although not sure if he will remember I was there. His memory sadly seems limited & comes & goes on what he remembers. I will say that more attention to some of the residents that can't feed themselves & rely on being fed by staff should get more focus. I watched a women bedbound can barely speak, and was needing to be fed & given her water. She continued to say water please repeatedly and when I turned her direction the nurse whom was sitting beside her was talking to another staff member doing the same for another resident. Please remember to treat the residents as if they were your family or a child. Not neglected or ignored. May need to hire more staff that are qualified & not to overwhelm those that are there. They look as if they can definitely use the help. Even residents try to help them & they're there to be cared for. You pay alot for these places. Pay alot for the day to day care as well for quality it should match. Glad my uncle is in a place where family can visit him more he's close to the majority so they can check in on him & make sure all is well more often than not.

My wife was into this facility and I went to visit her and I lost my bus pass the staff went to…read moretheir own pockets to assist me in making sure that I was able to get home that evening it was like a family environment in they are so so kind I do thank you for taking care of my wife. Marvin Jennings

The provider was adequate but the ECM enhanced Care Management coordinator Brenda is rude…read moreunprofessional condescending hung up on me kept repeating ​ that they didn't have an authorization on file for the release of Records when I had just been there as a new patient and fell out a bunch of paperwork. Completely useless and waste of time.

New clean office, great customer service, the doctors are great.read more

A lot of the staff is wonderful this rating is for the owners and the leadership and management…read more Buyer beware you placed your sensitive loved one here and they get a accustomed to a location which is a huge adjustment in the first place and then they start raising the prices and now they're indicating that they will be raising prices based on level of care. It's very hard on dementia patients to move them and also hard to find a place so when you're paying almost $90,000 a year for Care you would think that would be enough. Be careful putting your loved one here because they were very nice when we joined and it's just gotten worse and worse since the new owners took over

Voted "best" in Bakersfield Californian popularity contest...really? Maybe check the definition of…read morebest. Here Rating only average. For sure, that good Reputation attracts and it looks good on the first impression. At the tour and contract signing Earnest assurances are given that set expectations for a high level of service and safety. Once moved in, the day to day is not always up to the same "high" standard. Virtually any resident can give examples on a daily basis. They may also say " it does no good to complain cause nothing ever changes" Maybe these issues are organizational and baked into senior residential homes. Some things are great, some are ok, others are sub-par and a few are just terrible and unsafe. It's a buyer beware deal. & On the upside, there are many staff who are committed to giving residents respectful, responsive caring service. These folks do their best in a demanding and understaffed environment.

Needed to make a trip downtown to Quest Imaging, I got right in with no appointment for a EKG and…read morebloodwork. It was 11:15 I was greeted as i entered comfortable small waiting awith TV Called back by William who drew my blood in a clean draw station no pain he was smooth. I then went down the hall where Christeen greeted me, she set me up for my EKG , very friendly and professional. were done in 10 minutes I was only at Quest 20 minutes before I was headed back to my car. Thank you Quest

Fantastic experience. Quest Imagine has hours past those that are posted and while it may not…read morealways be the case, it was for me. And boy did I appreciate that. Not having to take off work for a scan was a real treat. When I arrived after 5pm it was empty sans one employee who checked me in. There was little to no wait for my appointment and I was in and out in less than an hour. Highly recommend Quest Imaging at the downtown location on Chester.

Tammy Prado Yang is incredible and so is the staff. She is thorough and her staff never keeps me…read morewaiting for a prolonged period of time.

I've been coming to this clinic for almost 2 years because it's close to my house, but…read moreunfortunately the experience keeps getting worse. Every appointment turns into hours of waiting, even when arriving on time. What's even more frustrating is seeing patients with later appointments get called in before me. There's never an apology for wasting patients' time -- only excuses. Yet if a patient is even 10 minutes late, they charge fees immediately. The double standard is very disappointing. I honestly can't tell whether this is discrimination or just consistently poor management, but either way, patients' time clearly is not valued here. After two years of giving this place chances, I can no longer recommend it.

Pictures are not anything what actual rooms look like. When my aunt was admitted post hip surgery…read moreshe went all night without pain medication, without any of her regular BP medications. We asked about putting rails on the bed because we didn't want her to wake up & not be able to hold on to something without falling out of bed. The one who was supposed to watch her at night would not assist my aunt in locating her Rosary that fell. She said she didn't hear it fall & would not help her look. My aunt was trying to see if it fell & kept trying to look on the floor. The entire night my aunt was in pain. All they could say was we have to assess her. The next day they were planning on working in her room. Paint, patch holes etc. when we refused they moved her to another room then did it while another patient was right there. The patient was trying to cover her mouth & nose. I honestly never believed that these places exist. But it does.

I'm an employee at the facility and been here 3 years I can say that the staff especially in…read moredietary is great! the patients are aswome and the care is good!

Excellent therapy but receptionists are rude and unfriendly and inconsiderate attituderead more

I absolutely love the care my Grandma is receiving here at Terrio to hear her have conversations…read moreand the compassion that's given during her sessions Kyle hands down, him & Grandma clicked, with her being 92 it's not easy to get on her good side. Ash is phenomenal I see so much improvement with Grandma sitting up alone trying to do things she hear her instruct me to do with her. I can say this was the best decision I made for my Grandma after recovering from a stroke and seizure and quitting hospice. Thank you from Savannah getting us on schedule to the team in the back that give all there patients exceptional care and support to regain independence in the patients