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    American Heritage Fireplace

    4.0 (166 reviews)
    Closed 8:00 am - 6:00 pm
    Updated 2 months ago

    Services - American Heritage Fireplace

    Fireplace cleaning

    Fire heating system conversion

    Fire heating system inspection

    6 More Services

    Fire heating system installation

    Fire heating system repair

    Fireplace installation

    Fireplace insert installation

    Fireplace repair

    Fireplace insert repair

    American Heritage Fireplace Photos

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    While the fireplace looks great it continues to have a heavy smell of something burning that causes my eyes to run water, my breathing becomes labored accompanied with headache and eye pain. I have to turn the stove fan on when the fireplace is on; often cracking master bedroom window as well because the smell drifts upstairs. So why do I have this fireplace; my first floor is cold. When I cut the fireplace off it restarts giving a horrific, loud blowback then shuts off completely. I cannot begin to tell you the reasoning I was given by four different employees from the manager to the salesman down to two different installers. Upon inquiring to have this new fireplace removed I was told by Heritage Fireplace that I would have to pay a hefty restocking fee. This fireplace cost $1,500 and in no way compares to the fireplace that was installed in 1996 when my condo was built. This new fireplace has only two levels for flame which is high and low. The low is very high. My previous fireplace I could turn knob to desired level of frame. I do not recommend Heritage Fireplace as they discard you as a customer soon as your bill is paid. Sad in Hyde Park.

    Fireplace
    erica i.

    I wanted to remove the gas log burner and install a cleaner gas burner. It was a bit of a rollercoaster ride of learning if it can be done or not due to the old gas burner being installed wrong. I've been using my gas burner for 13 years and it was not to code, in fact, pretty dangerous (I had no idea until American Heritage came out to my house). The American Heritage installers were so professional and friendly. There was a lot more work involved but they did it to code and did it right! I feel so much better knowing my home is safe and the gas line is to city code. I've included a picture of the "old gas line" and it's a little scary knowing that was behind my wall all these years supplying the gas to my 33,000btu burner when it should have been less and a direct gas line! Now we get to really enjoy this beauty!

    Yellowing grout happened immediately

    I spent almost $11,000 on a new fireplace at American Heritage and they did a very subpar job. I have been trying to get the salesman Todd Verploegh to fix it for 2 months and am being completely ignored. When I do manage to get him on the phone, which is very rare, I am blown off with excuses like "We're looking into it, it'll take a while" or "We have to talk to so and so" or "Maybe we can try to this or that fix" with no follow up. It is always me calling and emailing him, and never getting a response. I understand they're busy, but I would think $11,000 earns me at least a response. Funny how communicative he was before he got my money. The issue: They installed a white tile surround (which they approved) and white grout (which they chose) and it immediately turned yellow from the heat (see photos). For $11,000 I expect at a minimum, my fireplace to not turn yellow, and customer service to actually acknowledge my issue and attempt to make it right. It has been going on 2 months and they are ignoring me and the warranty. I assume they're just wasting time until the warranty runs out so they can refuse to fix it. Read the other reviews about terrible customer service on here. This is clearly a pattern. I do not expect a response to this review as American Heritage only cared about getting my money and have ignored me since. It's time to pursue other avenues to get this resolved.

    I found a mantle piece that I purchased online that was a stone mantle and needed assembly. I asked a few tile companies but they did not know the complexity of how the gas insert works with the fireplace mantle piece etc. I also didn't want to risk an error on the install after finally finding the right mantle and it was pretty costly. I communicated with John D. from American Heritage and he was very knowledgeable and straight forward about the process. He had his star employee Carlton on the install and with the holiday it was about a month out for the appointment. It was well with the wait. They placed down tarps from the entry to the fireplace first. Then they setup and explained what they needed to do and little options. They had to shut off the gas to move the key about a foot from the mantle and they moved very quickly without any issues. Then they installed the 4 piece stone mantle piece without any issues. They used a heavy gage copper wire to secure the mantle to studs in the wall...also then plastered and glued the mantle to the floor and wall. I asked them if it was leveled and they had already leveled everything perfectly. I've completed several home repair projects and this is probably the only one that went off without a glitch...Plus Carlton is a great guy and extremely knowledgeable about gas fireplaces, he has two at his house and tested mine to make sure it started up and explained how to upgrade to a remote potentially in the future. I highly recommend these guys for the safety with gas and fireplaces in your home!

    Cleaned everything up and ready to go.
    Stella H.

    Thank you to Ray for his work on my gas fireplace! It was in bad shape due to previous setup where the pipe fittings were wrong and a bandaid solution was created to prevent gas leaking. Ray took one look and knew right away that this was not safe and recommended we convert back into a wood burning fireplace after taking into consideration my budget and current state of the fireplace. He cleaned everything up and installed a gas starter bar and kindly explained everything to me in detail. He is incredibly detail-oriented and thorough and I 100% would hire him and American Heritage again. Thank you!!

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    3 years ago

    Very quick and helpful assistance from Jakub in the service department- he was able to help us over the phone within a matter of minutes.

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    4 years ago

    They do a great job! They have been servicing my family for years. Every time we talk to them they are always friendly and very helpful.

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    I spoke with Chris Mitchell about the issues I was having at a rental property that had a gas fireplace.

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    American Heritage Fireplace - appliances - Updated June 2026

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