Knowledgeable sales rep - listened and then answered questions and gave his opinion which I wanted.

Moji the sales manager listened to us and helped us find the best deal for what we needed. It was an easy experience with easy delivery scheduling. They use their own employees for delivery so you won't have to worry about third parties who don't do the job well. Delivery and installation was quick and professional. From start to finish this experience was great. New stove, dishwasher, and refrigerator. Thank you, Arturo read more

Had great help from Kobi in sales. He helped me find the right appliance with quick delivery and great price. Will keep him in my speed dial for all appliance purchases. Thank you Kobi. read more

Great service. Appreciate the entire experience from start to finish. Delivery was fast and efficient.

I went yesterday to buy a refrigerator at Grand appliance and Jeffrey was amazing .He answered all my questions and concerns .He also told me about all the rebates that were available with my purchase. I would definitely go back with the great service and prices . read more

Absolutely screwed me on the installation of a new grill. Did not want to set it up and I couldn't get their customer service team to respond. They'll be real responsive up front but then ghost you after they rip you off read more

I highly recommend Grant appliance. They had a great selection and competitive prices. I purchased a new refrigerator a few months ago and just bought a new oven. I had a great sales rep . read more

We worked with Colby! He was very knowledgeable and found us matching appliances for all our replacements during kitchen rehab. He was patient with all my questions and multiple calls. Also very transparent about pricing and let me know about the store coupons for some options we weren't initially considering but bought! We plan to recommend him to all our friends! Will follow up after the install! read more

The salesperson for our washer/ dryer, Jeffrey, was very informative in explaining our options and quality and price differences, followed through to arrange an additional adaptor we needed, and scheduled our delivery promptly. The delivery service was also great-- the team was efficient and careful moving the washer/ dryer in and setting everything up. Being able to track the delivery arrival was a big plus, too. We will definitely visit Grand Appliance for anything we might need in the future. read more

Exceed expectations, Arturo salesperson just amazing, I bought a gas dryer with with orientation according to my budget and needs. This is my second purchase so far. read more

My 20 year old Maytag refrigerator went out on me I needed a 30 x 30x66 refrigerator. Refrigerators in that size are not made by many manufacturers. Grand gave me a better price than HD and could deliver it Sept 3 vs Sept 14 with HD. Jeffery my sales person was honest, forthright and very nice. I hope I don't need anymore appliances in the near future but if so they will be my GO TO. read more

We had a great experience with Moji. He was very patient and knew EVERYTHING about each model we looked at. The store is great, with so many options. The entire experience was top notch and we'd recommend to anyone. Selecting our Wolf RangeTop, Thermador refrigerator and dishwasher were a breeze. read more

Worked with Jeffrey S to outfit all our appliances during a renovation. Using all high-end products (Wolf, Thermador, Zephyr), Jeffrey made sure we had absolutely everything we needed. Our timeline spanned months on when we needed certain things delivered. Everything was explained well, even providing documentation to designers and contractors as needed. Timelines were easy to plan with Grand and the entire process was probably the least stressful part of the entire renovation. Highly recommend Grand! Items purchased: Thermador 48' refrigerator Thermador 24" under cabinet bev frig X2 Thermador dishwasher* Zephyr vent hood* Wolf Induction Cooktop Wolf convection steam double ovens Samsung 2-in-1 washer/dryer *free with purchase deal read more

I can't recommend Grand Appliance enough! There was clear communication throughout, everyone was very kind and helpful, and my dishwasher install was seamless. read more

Arturo was polite and professional! He guided me through the selection of what I needed and found the exact make and model I was looking for! read more

Great service - quick installation from experts and exactly what we needed. Shoutout to Osvaldo Merced (route Z27) for all of his help getting our appliances installed, and giving great advice. read more

Great to work with sales at Grand. I had a weird set up for delivery and it went flawless. I went to that big name store and no one helped me at all. At Grand Colby was awesome! read more

knew what I wanted and provided choices. accommodated my delivery needs. hopefully it works. read more

We have just begun working with a gentleman by name of Colby Ganz at Grand Appliance - for laundry appliances and as well a slew of kitchen appliances. My husband and I are greatly impressed by Mr. Ganz's professional acumen, his "let's get right to this" approach and attitude, his immense helpfulness, responsiveness, timeliness, and last but not least, his ever-kind demeanor. Grand Appliance - itself - also seems to be a uniquely wonderful (still family owned!) retail entity. Although it has grown -- it still clearly maintains what I believe is so essential (but sadly so rare anymore) -- that truly personal, caring helpful manner with its customer base. A+, folks. read more

super helpful and easy process. purchased today (Monday), delivery is Wednesday. Thanks!

Just went to Grand Appliance location on Fullerton to shop for a refrigerator and a built in microwave. I am a single woman homeowner and I was ghosted by every salesperson (all male) working. I won't be going back - it's ABT for me - where I get taken seriously! read more

My experience was excellent,I am a repeat customer because they will match or beat the competitors price. I also enjoy that they acknowledge you but don't pressure you. My salesman Jeffrey was friendly and very knowledgeable,overall a great experience again. Thanks guys and keep up the good work. read more

Delivery guys were on time, very careful in removing washer/dryer, and placing new washer/dryer in place! Thank you, Grand Appliance for Great Customer Service from beginning to end read more

We have worked with Jeff twice now. We love that this store is in the neighborhood and Jeff is so friendly and helpful. Pricing is great and communication on install for our washer was amazing. Highly recommend Grand fir your appliance needs!! read more

Walked in! Knew what I needed! Moji, the manager, greeted me with a hand shake, and professionalism, I was hoping for !!! Answered all my questions? And my needs ! Ordered within the day,will pick up,from there Cedar Rapids store !! Perfect experience! Thank you Moji and Grand Appliance ! read more

Adulting 101 - Appliance Edition: Last month, my stackable washer/dryer started acting up, randomly locking and displaying a bewildering array of flashing lights on the washer display panel. My default of plugging and unplugging the machine no longer worked, leading me to consult with my trusted appliance repair person. After his diagnosis, I found out that three of the needed replacement parts were either no longer in stock or not being manufactured due to the age (around 10 years old) of the machine. There was also a small leak under the machine, of which I had no awareness. Since I couldn't simply replace the washer, without the dryer going out of balance, I decided on a laundry center as a standalone solution that would fit in my laundry room/closet. I've not had to purchase my own appliances prior to this, so I did not know where to turn. It was through Omar, my repair person, that I came to know about Grand Appliance. With his list of specifications, I was able to easily locate the product I needed on Grand's web site. As luck would have it, I got a few hundred dollars off the listed price thanks to the early Black Friday sales going on. I phoned the store the next day and spoke with Jeffrey, who guided me through the process of getting the delivery set up and answering my questions. He even went so far as to provide a certificate of insurance specifying my name, so that I could reserve my building's freight elevator. The delivery itself had a few hiccups, but I knew this going in as it is not easy to locate my building's loading dock since it is in the warren of streets off Lower Wacker Drive. I took some deep breaths that day, for sure, but overall pleased with my experience and happy to have my new appliance in the house before the winter weather strikes! read more

Grand Appliance is the best for any home or outdoor needs, from the great customer service "sales-Cory & Ken" to Miguel and the service technicians. My old time stackable-washer gave out, but Grand Appliance came through and had a new high tech one that exceeds my expectations of washing any and everything. The value, customer service and quick response is what a customer looks for when shopping. Grand Appliance is the only place where I would spend my money!! It's been one Grand of an experience shopping with you and thank you, MD read more

I came to Grand Appliance for the purchase of my dishwasher after a disastrous experience trying to buy/install a dishwasher with Home Depot (long story but their delivery/install 3rd party is highly incompetent). On the contrary, doing business with Grand Appliance was like a breath of (much needed) fresh air. Jeffrey was great with the sale; no pressure, extremely friendly, helpful and knowledgeable. A week later - right on schedule, the delivery and install went off without a hitch. Tre and team were friendly, courteous, professional and helpful. Don't waste your time or frustration on the big box stores; I'll always come to Grand Appliance first for any future needs. read more

I had a great experience with Grand Appliance. Moji helped me out at the store and I'm very happy with my purchase. I appreciate all your help, Moji! read more

Everything went smoothly. The salesman, Colby, was great and the delivery team was professional and efficient. Thanks for everything.

Arturo was very attentive and made the transaction easy. Grand Appliance has been my go to several times due to courtesy, quick delivery and client centric seevice. read more

After previously having had a weak response to my issue, the Grand Appliance team was very kind and listened aggressively to my issue. They 100%+ rectified my concern and ended up reissuing a new replacement appliance & I just had an A+ team of installers deliver and place my new dishwasher. Throughout, they were exceptionally communicative on their delivery route & arrived right on time. They were neat, quick, polite and very informative. Their service was indeed exceptional - thank you service team!! read more

This is now the second appliance I have bought from Grand Appliance. Both times I was in and out in 20 minutes. Quick and efficient sales process. The delivery and installation were a breeze last time and I am looking forward to delivery of my next appliance. All my future appliance purchases will be from this location as long as Moji and his team continue to run things as they have. read more

This is the first time I shopped at Grand and plan to be a repeat customer. Arturo was extremely helpful in finding the appliance I needed, providing information about the product and getting back to me on my questions. It is rare to find this level of helpfulness these days. Arturo also matched the price of a competitor - so yes I would say great value. Thank you. read more

Excellent service today - highly recommend. Easy to select and Moji was great with comparing options

Disingenuous and ill-informed team backed by a corporation lacking accountability and character. When faced with reasonable customer expectations, deliver corporate-speak and policy without hesitancy, critical thinking or empathy. You can do better. read more

Just finished the delivery and install of my new wash machine. It was the best. The 2 young men who delivered and installed were here on time and did the job quickly and efficiently. They were friendly and efficient. Thanks guys! And thanks Grand Appliance! If you want a good deal and good service....go GRAND! read more

Jeffrey was a great help with my refrigerator purchase. Happy to support a neighborhood business.

Outstanding service, guidance and expertise from Colby! Wow, I love what I'm buying and couldn't be happier. These guys at Grand Alliance NEVER disappoint!! Thanks again​​​​​ read more

My salesperson Colby and his associates were very helpful in letting me know the specifications of the models of barbecue grills I was interested in. No pressure tactics, which is refreshing. read more