Never use this company. Once everything was staged to be loaded on the truck, they price quoted more than doubled. Their customer service is the worst, Ben always said he would call right back, but never did and did not respond to email. Delivered 3 days after promised date. read more

If I could rate this place less, I would. They had been in charge of packing everything up, and my mother had already done half of it. Around halfway through the day, they started to UNPACK because they had made a mistake. They dumped EVERYTHING into a pile, with no regard for fragile items or valuable possessions; they were breaking them. They lost my dog's ashes, priceless childhood photos, and have broken MULTIPLE sentimental items. They have broken tools my mother uses for work, which have cost us THOUSANDS. They unpacked boxes my mother and I have packed, with no regard. Multiple collector's edition items I have are now broken and are no longer complete sets. There are literally piles of broken glass within the piles they left behind for us. None of our fragile items were wrapped properly, and now so many of them are broken. When unpacking, they were tossing stuff around, uncaring about the fragile labels. They broke my record player, a sentimental gift. They have done irreversible damage to my family. They wanted to charge EXTRA to move my father's tools. Are we serious? If you value your possessions, NEVER hire this company. read more

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DO NOT TRUST THIS COMPANY!! Ive moved a lot and this was by far the WORST experience I have ever had. Here are a few reasons why... - We were given as estimate of around $4K. I gave detailed inventory sheet. I dot NOT add any more furniture or leave out anything on the list. When I told the lady I had 3 XL trash bags w bedding, ikea bags w shoes, etc. she said 'Thats fine and dont worry, we know its always a little more stuff." After the moveer put everything in the truck, they then tell us that we couldnt have anything in bags, they went ahead and boxed on their own and it was another 18 - 20 boxes and that somehow made it double - over $10K for a 1 bedroom apartment move! We were charged more the max 20 boxes than we were charged for an additional 20? - The VERY RUDE owner (not the movers, they were great) said our only option was to pay it or, we could pay another 4K, plus we would not get back the 2K deposit so we would be out 6K to have our stuff left on the street. - I told them we were not told this, I could have easily boxed everything and they then let me know that the com[any we throught we hired it just a 'broker' company so they dont really know how to price, they just want to get your deposit, take your stuff so they can then blackmail you! - Told us 4 movers were coming, there were only two so it took over 7 hours - We were told our IMMEDIATE move in date was on the 31st - two seperate people said it would 100% be there. I got sick so my husband has to drive from San Diego to Portland with two dogs to be there for the movers on Monday. When no one showed up and we called, they said thats just an estimated date, it was now going to be another 7-14 business days to get our stuff. My husband then I spent days camping out in our new partment, sleeping on a blow up mattress, waiting over a week to get our belongings. - When they finally did show up, my two large dressers were both so damanaged you cant even open the doors, 1 was over $600 and a wedding gift we just got not even a month ago. The mover then told me 'Yeah, they will likely make you jump through hoops and even then, you probably wont see any money from it. Overall, most moving companies are late or flaky but this was blackmail, extortion and the worst customer experience I have ever experienced. I would definitely not call these guys and if you can, just hire a uhaul and people to help load and unload. It will be MUCH cheaper and less stressful! read more

The movers came with a 26 feet truck claiming it has 2000 cubic feet and calculated the cost using the the number, but later I found out the exact truck only has 1700 cubic feet (it was from Budget Truck Rental) ... I requested to fix the cost based on the real cargo space but never got a reply .... Two bookcases were broken on delivery. They changed truck in the warehouse and some stuff were lost (they didn't label the last a few items). read more

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This company was subcontracted by another company They are scammers, the phone number does not work. they lost 4 boxes and have damaged many things that are not replaceable. beware of this company... do your homework first before you give them any money read more

if I could give no stars I would! We moved from New Mexico to Texas was quoted $5000 for the move. Then the price went to $8000. When American came in a rented U-Haul truck, the driver told us it would be $12,000! We only were moving one bedroom set, a dining set and boxes, not a huge load. We were then told our furniture would be going to California first. I guess because California is closer to Texas than new Mexico! when I called the office to try to find out when our furniture would come the receptionist was rude if she even answered the phone. Long story, our furniture was 10 days late. Don't use a moving broker and especially don't use American Hills read more

This business is a wreck. We were charged 5,000 dollars more than quoted. Our items were delivers way latter than anticipated, and they came absolutely demolished. Items were broken, opened, and above all else, stolen. They only stole things of the most value, going through our belongings. I am beyond furious. Customer service is terrible. Again. Furious. Never ever ever ever trust this company. read more

I didn't actually hire them. They were outsourced through the company I hired. I'm telling you. A nightmare. They ruined my things. , damaged the walls and left me with a ton of someone's valuables. They said "call the manager " well they stop answering all calls when you have a complaint. Zero stars. Please choose someone else. No accommodation no phone call. And I'm sure someone is missing their items as well. read more

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Outrageous customer service! They are not worth of anything. Keep changing the pickup schedules with no reason. I end up cancelling the service and donating everything to furniture mission and good will. Please don't approach them. read more

We contacted this company to move some personal items and one bed, no other furniture or appliances and we're quoted $2,000. They had a 2 day window to arrive and said they would give 24 hour notice before arriving. They came 2 days early and only gave usv12 hour notice. Since we were not completely ready they offered free labor which was a disaster! They took things that were not supposed to go, only filled boxes half full and even taped ip empty boxes. Then charged us $6,000 firvthe extra cubic feet and an additional $500 for the bed. When every thing arrived they would not take it iff the semi until we paid cash or money order. Many of the items were broken or damaged. This place is the biggest scam I have ever seen. read more

My cabinet leg is broken and my jewelry is missing. They said they would call on Thursday to schedule the move for Sun or Mon but then all of a sudden called Thurs and said they were on their way. Very unorganized. Then once I unpacked I discovered my turquoise necklaces were missing as well as my garnet necklace. They suck. Don't use them. read more

American Hills was horrible! 2 guys came to move me I hired Zenith Moving Group and they hired American Hills Moving and the guy told me I had to buy all of these boxes and then told me Zenith miscalculated the amount of space I needed in the truck....They made me pay almost $700 additional and the main guy was soooo rude to me. They then took my stuff to a warehouse in Chicago IL and then I kept calling and they didn't know when I would get my stuff. They then hired some other company to bring my stuff and just showed up in Fl without a call ahead to plan....they then charged me additional $100 over $968 I owed. It was horrible and damaged some stuff too... read more

The Worst Experience ever. Quoted almost double what we agreed upon. Agreement was to get a fully empty truck but they showed up with a 3/4 full truck and we had to give away some of our prized items to family and friends since we were moving far away. Currently working on suing them. Would rather pay lawyer fees than give them a dime. read more

They charged us and extra $1800 at pickup, which was a total of $4200! The original quote was $2100. They all had the stuff on the truck when they informed us of the extra money due, we were stuck. Also only accepted Zelle. They are crooks! Do not use! read more

Do NOT use this company for anything. They will NOT honor your estimate!! They will as much as double the estimate and then not complete the contract. They will hold your goods hostage until you pay. We had items lost and damaged that were not discovered because they delivered at night. Then didn't unpack, uncover or reassemble my furniture. Their broker-Frontier moving hired them and didn't care in the lease about this situation. Stay away from them and save money and headaches. t read more

Scam. Please beware and don't give this company your business. I was quoted 2,300.00 and change for my move, only after my things were loaded on to the truck they updated my price to 14,800.00 plus the deposit I had already paid, 900.00. They did not communicate the price change until my items were already in their truck. I refused to pay 15k and asked for my things to be unloaded. They would not remove my things until I paid 3,200.00 in addition to my 900.00 deposit. It was night, I was alone, female, and vulnerable, they took advantage. I am going to report them to BB and I did call the Sherifs office, they opened a case. After seeing the other reviews below it is clear this scam is their business model. I hope that these reviews reach potential customers. read more

. I understand that moving logistics can be complex. What I don't understand is how a company entrusted with handling one of the most stressful life events can go completely silent. No confirmation, no updates, no one answering calls or emails--even as the scheduled pickup date approaches. It's not just inconvenient--it's nerve-wracking. When you're planning a long-distance move, the bare minimum expectation is to know if and when your belongings will be picked up. A little transparency goes a long way. Unfortunately, American Hills Moving & Storage didn't deliver on that front at all. If you're considering this company, be prepared to chase them down for the most basic information. read more

They deserve a zero. They damaged by electric fireplace. They stacked my front loader washer on TOP of my front loading dryer. Washer not working, dryer body dented and touch panel damaged. Have a repairman coming this week to get damage report. Tripled the price from Titan moving in southern Florida. Took 10 days to travel 800 miles and wasn't delivered in truck they picked up with. So unsure how many trucks our items were on or where they were for 10 days. We will never use a 3rd party again and definitely will not go anywhere near American Hills. Also if they picked up a call, the girls were very rude. I tipped the workers above the going rate and wish I could take it back. read more

Don't use. Tripled the cost of the original estimate after they repackaged everything I already had boxed up. Then after they emptied my storage unit and it was outside they said the new price is $9900. If I didn't agree they were keeping my $788 deposit and would leave my belongings outside. I am a widow and felt helpless and strong armed. read more

I was recently scammed by this company work on its Brightside Moving out of Florida the broker who hired Master Movers out of California who work under American Movers. They all work together to scam people. They quote was changed multiple times. . I want to do something about this. read more

Don't ever use this company. They are my biggest nightmare. This company is a fraud and a scam. If there were a way to give them a -5‑star review, I would. First, they lied and said they would be able to deliver within 2 days, even though the actual delivery window for my distance was 1-10 days. Today is day 4, and they just told us it may take up to 20 days. Don't get me started on how they tried to overcharge us for a truck they never even brought. Their supervisor, Ben, and the entire organization are fraudulent. This company needs to be investigated. Do not ever use them. read more

As in other reviews - it took them 5 hours to stage our stuff which was numerous totes organized in our garage and most of the other large stuff in our living room. They then hit us with an price of double. We went through Titan Moving Group ( do NOT recommend) started at $5,058 for 1014 cf then they upped it to $7,558 4 days before the closing on our house, the day of the closing when they finally arrived (they were a no-show the day before when they were supposed to come). The day of the move after staging for 5 hours the cubic feet was at 1320 cf now they upped it to $13,990 - knowing full well there was nothing we could do. This was a 235 mile move from SC to TN - when they arrived with our stuff it had all been moved to another truck - the helped put together one bed literally threw totes and other stuff off the truck, our 65" TV was smashed on 2 corners (we have pictures of them having it on the side and upside down and when the guy carried into the house he threw it around), they broke a step on our front porch and smashed up several of our stairs going to the 2nd floor. They unloaded in under 2 hours and were gone. We have numerous items broke and no answers from them or Titan. read more

I should have worked with a better reputable company. they promised to deliver my stuff on a specific date and were nearly twelve days late and that ruined my moving plan. also, i don't know how they moved but my two pianos were partially broken and i tried to reach out but i guess they don't answer calls after stuff being delivered. also some of their workers yelled at me over the phone just because they were frustrated : well then why didn't you guys deliver stuff ON TIME?? read more

HORRIBLE! This company is a fraud and should not be trusted. We never received goods, goods were broken and they loaded & quoted us more money...$4300.00 more than what we were quoted. And Ben was not good to deal with either. read more

Price doubles at pickup. Too bad you can't give 0 stars. William charmed me with a competitive quote and top-notch service only to double the price when truck was loaded. Nothing to complain about timing-wise but on delivery, I was extored for another $500 and still don't understand why. Only a few broken items such as lamps, but hey that happens with moves. However, they lost a fairly significant amount of items and gave me the run around for weeks. Finally, they told me to file an insurance claim only to deny it because I signed off on the delivery. Now they're basically telling me to get over it. It's brilliant if you think about it. Quote below competitor prices, then hold the property hostage until the customer pays double. I gave a detailed inventory. I'm confident any reviewer who didn't experience this is fake. read more

First of all my quote came out to $1,980 in total, they get angry, said they had to do all kinds of stuff and had no access to the house (which they had access they clearly wanted to park inside of the house) and that they needed a bigger truck (keep in mind they only have to pack stuff for one bedroom) and so they ended up charging me an extra $2,000, i received my stuff broken and the boxes labeled "fragile" were the only boxes beat up (ironic isn't it) the woman who answers their phone number is rude and the whole company/business is so out of order they tell you one thing and the next tell you two different things. I don't recommend them at all. This isn't some ordinary fragile wood, this is hardwood, i had moved this stuff myself (being a woman) from one house to another with no issues and i never managed to scratch or break anything. read more

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American Hills Moving & Storage are scammers. They lost several of my belongings during the move and made no real effort to recover them after I contacted them. They also promised to handle assembling as part of the service, but the delivery person refused to do it, leaving me to do it myself. They completely went back on what was agreed. To make it worse, they overcharged me beyond the original quote, with no clear explanation -- just more shady behavior. Between the lost items, broken promises, and overcharging, it's clear this company is dishonest and unprofessional. Stay far away from American Hills Moving & Storage. They are scammers and cannot be trusted. read more

Emma is an All Star! I can't recommend this company enough for moving. If you end up using them make sure to ask for Emma she will do a great job! read more

never again was told 4 to 6 days repeatedly we are now on day 20 still no eta the lack of communication from frontier moving solutions and american hills moving and storage leaves alot to be desired read more

Do not use American Hills Moving & Storage! First, they took forever to get my stuff here when my understanding was they were going to be here within a week. They packed me at my place in WI on Monday July 28th and didn't get here to WY until Saturday August 9th. They didn't even communicated with me, I had to contact them to ask where my stuff was and to come find out it was in the warehouse still. If I didnt need my stuff then it wouldn't of been a problem so much. Next time I am just sticking to Uhaul like I had always and the movers I had for that were great, no broken items and took care of my stuff with care. Secondly, I am finding things broken already and I just started in the kitchen. It seems they don't care about their customers stuff (I could tell by the way they packed the pod and how they just threw things. Third, they put my bed together without the screws so now I have to take the mattress & box spring off to screw everything and then actually put the bed together again. They could of just left everything in there and I could of done it or they could asked for the screws. Fourth, they didn't even bother to read my labels of which room to go to. They used the excuse that there wasn't much room in the loving room or this room. Lastly, their truck driver was very rude when I had to take care of a balance and couldn't do it right away because it was going to take his time because he is on a tight schedule, and threaten me (seemed like a threat anyway) that they will have to take my stuff and redeliver which will cost more. I didn't realized that Zelle only did a limit of 1,000 for my Dad's bank (my Dad was helping pay) and he was arguing with me like you can send a lot of money. So I had to call family to help Venmo money. Of course they are worried about money and not the customer. One thing that was good was the team of packers on the pickup side (WI) were great. read more

Deception, pathetic packing, disrespectful customer service. In the hands of my attorney now and advised to make no further contact. read more

They were constantly trying to move time lines , quoted us wro g and acted like it was our fault!! On deli ery, ALL.OF OUR BOXES WERE.CRUSHED AND MULTIPLE ITEMS BROKEN AND RUINED!!! FO NOY USE THIS COMPANY Drivers do nothing but complain the whole time too read more

DO NOT use this company. My mother received a quote to move her furniture for $1900 they arrived at her home and put all of her personal items on their truck. AFTER all items were on their truck and in their possession they made her sign a contract for over $6000. She asked them to remove her items and cancel they did not allow that option. After trying to contact the company leaving messages finally 3 weeks later she got a call with them saying we will arrive at your new location in 30 minutes. The truck driver arrived and refused to let us view items and confirm everything arrived before demanding the remaining balance of $2100 be paid in ONLY cash. The drivers were extremely unprofessional and looked like they got out of prison yesterday. After contacting the owner before paying the cash the owner rudely hung up and said pay the cash or we will keep your stuff overnight and you will have to pay more cash tomorrow. I am baffled as to how this is even legal or this company remains in business. Take your business elsewhere you will be thankful. read more

They are one of the scammers. They have very polished and polite front desk which is why I got sucked in. The main person John was very accommodating and seemed very genuine. but after I paid the initial deposit, communication stopped. I tried to get insurance from movinginsurance.com but was turned down as they found some issues with American Hills Moving. Should have been a major red flag. The loaders damaged the house floor and did not respond to mails with evidence. They charged me a lot more after they loaded half my stuff. They did not provide me the Certificate of Insurance even after 2 months of asking for the same. They did not pick up the calls or respond to emails when delivery day came for providing insurance. The supervisor Benjamin start calls by threatening. The delivery was much worse. They withheld the delivery. Both driver and manager started threatening that they will take it back to California and I should pick it from storage. When driver finally delivered, he was drunk, abusive , raised his hand to strike me, snatched my phone and tried to jack up prices and so I had to call the police. Shipment was damaged and multiple items were lost. How could they loose a steel cabinet, a 4 drawer dresser and bookshelf is beyond me. read more

scam!!! ben is using hispanic workers to work so hard loading your things on to the truck, just to have them take it off!!!! me and my husband were setnto leave today and was quoted 3500 but when your all loaded, big ben charges to almost triple about 9000! i told my husband that were not that desperate and to have them take our stuff off the truck! big ben told the hardworking probably low wage hispanic workers to leave our stuff on the street. it was raining by the way! if you use the company, i feel sorry for you! ben! you wont be in business for long! you never intend on moving people you just take the deposit. that why you wont put a name on your truck! its unmarked! karma will come back to bite you!!! luckly the workers put our stuff in the garage! you are going down ben. tik tok here i come! story time! loser got the nerve to get smart on the phone. im about to shut you down! scamming all these people! watch this! read more

This company is absolutely trash! They will scam you and raise the prices after they have your furniture. They will quote you a price, change it then act like they did nothing wrong. I'm an active duty soldier, took a chance using them and they did nothing at all correctly. Their quotes are just to get you in, after that they do whatever they want. I'm currently working to get them placed on the government do not use list. read more

First off ...Scammers!!! AS other reviews have stated very polished and enticing price quotes. Pay the deposit through Zelle, which seemed weird for me. I was quoted $2890 for a move of my belongings from Michigan to Florida. Crew arrived and loaded my belongings with no real issues then came the deal. I was to pay them $896 upon pick-up and the remaining at delivery. Once loaded then they do the paperwork and now they want a total of $7100 for the move. They wanted $3700 right then and there with payment through Zelle, which would opnly allow $500. When I called the next day to review why the estimate was so much higher I was referred to their manager in California, which is a private house with a gorgeous pool in the backyard. I thought that was kind of weird since I would expect an office building or a warehouse. Manager calls and threatens right off the rip that I refused to pay and my stuff was on its way to Florida and he would text me the address where I could get my belongings in upstate New York. Demanded an immediate wire of $3200 and the rest on delivery, in cash. I had no other options and it took all my savings. I never received a discussion or explanation why the price almost tripled from the estimate. DO NOTN USE THEM. Find another mover. read more

John called and said they had their own carriers and trucks and was quoted 2400 but when I got my truck they were brokered out and my original quote after they packed stuff went up $6000 Plus when it was too late. Then they changed broker trucks 3x and most of our things were damaged and broken. Not someone you want to trust and the pictures they provide lie. I had to wait 3 weeks with no communication where my items were. I will be suing them for the large amount of damage read more

I was impressed with the guys that done the initial pickup, then it went to hell after that. my belongings went to Chicago o be transferred to a tracktor trailer , then to Las Vegas Nevada and 3 days late getting to Tucson. I was initially quoted $2258.00 ended up being $4700.00, I packed and had everything boxed except a few items. i wven helped unload and carry items from the truck to the new apartment. it's taken me working and unpacking when I can to get through everything. There are two boxes missing, a fan that somehow has bird droppings on it and feathers inside the housing. My grandfathers desk on leg is broken and cherry end table has a broken drawer , shattered, kitchen Aide mixer is no where to be found. Even after helping unload the truck, I had to write a check out to the driver for $200 for having to carry things further than 75 ft and was a check to him not the company and then had the audacity to ask me for a tip. so no I would not recommend this company for anything!!!!!!! read more

On 5/06/25, multiple conversations with Frontier's representative, Jonathan Alsina, who assured us that "they are not brokers, they are owner operators of their own trucks and their employees and trucks wear their name." My husband walked room-to-room while not he phone with Jonathan and told him every piece of furniture we owned, and Nathan bid $6,694.37. My husband even called back and told Jonathan that he forgot to tell him about the 4-drawer lateral file cabinet in the garage and the porch and deck furniture. Jonathan said that wouldn't change the price. We continued to talk to other movers and were discussing our options while we were getting texts from Jonathan. I replied to one of those texts explaining that we moved ourselves out there and filled a 26 ft Uhaul to the brim, so we were concerned that we we might not fit into a 26 ft truck now, even though we were selling and donating a lot of stuff. Jonathan reassured me that "if they had to, they'd send two 26 ft trucks to get all of our stuff." They said our belongings would be at our home in AZ within 7-10 days. My husband is 69 years old, so we liked the idea of someone else driving all of that and dealing with getting around in towns and cities with a big truck. And I'd already been told a price close to that with another moving company, (United) so we didn't think the price was too good to be true. So, we hired Frontier to move us from Menominee, MI to southern Arizona on 5/28/25. We received a written contract. We gave them a credit card deposit of $3,030.00. We thought all was set. THEN, despite our written agreement, on 5/24/25, my husband received a call from Frontier's "Quality Assurance" department. They said they needed to charge us $9,900+ because we failed to tell them all that we owned. My husband was very upset and asked for our deposit back. The man said it was non-refundable. He started listing items that Jonathan had failed to include in the contract. I asked how he knew about those items and he said he had looked at our home on Zillow. It was a 5 bedroom house, but we were in the process of selling and donating many items because we downsized to a 2-bedroom townhouse. We explained that and told him what items were not going, and he lowered the price to $8,489.90, and in an effort to avoid just giving them $3,030 we agreed and quite reluctantly gave them an additional credit card deposit of $1,006. We got a "Binding Contract" at that point, with the letterhead saying MASTER MOVING, INC. THEN, on 5/24/25, I received a call telling me that "they had a truck in the area, could they come 2 days early?" I told them we couldn't do that, but we could do one day earlier. SO, on 5/27/25, a 26 ft with the sign "AMERICAN HILLS MOVING AND STORAGE INC" (also a California operation) taped on the door and 5 men showed up to load our belongings and take them to Chicago, IL to be put on a semi. They took time to carefully wrap our belongings with blankets, plastic, tape, boxes, etc. and they loaded almost all of it. Our mattress was lying in the yard, my jewelry box was leaking my jewelry everywhere and lying in the yard, a recliner was still in the house, etc. Maybe 7 items were not not he truck yet, WHEN the driver of that truck came in with another contract printed out that said the price was $19,200 and told us that it was because we were using 3600 cubic ft on the truck, we both were stunned and felt sick. My husband, a retired math teacher, went out and measured the truck and told them, your truck can only hold 1600 cu ft of goods. NOW, this new contract said they would deliver it within 21 days. I cold overhear this from another room. So, I called another moving company (Coastal) who had continued to contact me and told them what was happening. They said, tell them to unload that truck and they would have a truck there that day tome us for the $6,694.37. I also called my sister who owns and operates a semi. She told me the same thing and asked for the contact info of the person who we were dealing with -- who told her "I saw how big that house is" and hung up on her. (Apparently our price was based on his perceived value of our house.). We told them to unload the truck and called 911 when the driver said the cancellation fee was $3500, closed the roll-down door on the back of the truck and the headed for the cab. the sheriff said it was a civil matter and that we had to either pay $3500 for them to stop holding our belongings hostage or pay $19,200 to have them move them. We had no trust in them at this point. they required this payment in cash, Zelle, or USPS money order. We very, very reluctantly paid via Zelle because they had possession of almost everything we owned. Zelle showed that the money went to USA LOGISTICS, INC. and the phone number was area code 818 (California). The frustrated men quite roughly unloaded our belongings into our garage, chipping and damaging many items, and they removed all the pac read more